We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.

Banff Aspen Lodge

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 50 reviews
50 Reviews
5.0 of 5 stars
12
4.0 of 5 stars
22
3.0 of 5 stars
6
2.0 of 5 stars
5
1.0 of 5 stars
5
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#15 of 30 hotels in Banff
Description: Downtown Motel located 1 mile from train station & 75 miles from airport.
  • Address
    401 Banff Avenue
    (formerly Traveller's Inn)
    Banff, Banff National Park, Alberta T1L 1A9
    Canada
Check Rates: $215 CAD 218 Avg. Price
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 50 traveler reviews
  • What to Expect:
    • 3.5 based on 40 reviews Rooms
    • 4 based on 39 reviews Service
    • 3.5 based on 39 reviews Value
    • 4 based on 39 reviews Cleanliness
    • 4 based on 8 reviews Pool
  • Recommended For:
    • 50% based on 43 reviews Older travelers
    • 50% based on 43 reviews Families with young children
    • 40% based on 43 reviews Families with teenagers
    • 40% based on 43 reviews Young singles
    • 30% based on 43 reviews An amazing honeymoon

Reviews of Banff Aspen Lodge

( 1-10 of 50 )
Save Review
2 of 5 stars
Tel Aviv
Jun 24, 2008

Hotel is very basic. Very attentive front desk staff. Rooms on the ground floor facing the pool are very noisy. The one we were allocated was smelly tiny and noisy due to water and sewrage pipes running in its walls. We were given an upgraded room for the 2nd night and a discount for the 1st night. more

May 3, 2008

The room smelt of cigarettes and was dirty and when we asked to change rooms the lady at reception was not impressed because she couldn't re sell our room because we had used it. Very disappointed. more

Management response from
BanffAspen, Sales Manager

The management at the Banff Aspen Lodge would like to thank our guests for taking the time to express their concerns and feedback regarding their stay in Banff. Our goal at the Banff Aspen Lodge is to continually strive to improve customer service, room cleanliness and maintenance in order to better meet the needs of our clients. Occasionally we are...

Save Review
4 of 5 stars
ladysmith, bc, canada
Apr 29, 2008
1/1 found this review helpful

We arrived Friday the 25th via Calgary airport. The drive up was pleasant and took about 1 3/4 hours. The lobby is being renovated at this time but from the look of the tiling that was being done when we were there it is going to look wonderful. Check in was quick and we were shown where we could park... more

Save Review
5 of 5 stars
Cleveland, Ohio
Jan 30, 2008

Our ski club, Hi Rise Ski Club, of Cleveland, Ohio enjoyed our stay for 7 nights from January 19th to 26th, 2008. While we did encounter some hot tub inconvenience for two evenings (due to construction project), the hotel did make arrangements to allow hotel guests to use the neighboring hotel's hot-tubs. The rooms were all very nice, well maintained... more

Save Review
4 of 5 stars
Nottigham, England
Jan 25, 2008

Well..... having read some of the reviews we were a little aprehensive, there was no need to be, the staff on the front desk were very friendly and helpful and the lodge was well run and we never had a problem during our stay. The lobby is rather plain, but when you are in there, you are usually getting help... more

Save Review
5 of 5 stars
Gloucestershire
Jan 23, 2008

Although the Aspen Lodge is very close to the centre of Banff, the hotel in general and our room in particular was very quiet. It was great to have a separate bathroom and sink area so we could both get ready at the same time. The building works to the hot tub area didn't affect our enjoyment of the facilities... more

Save Review
3 of 5 stars
Drogheda, Ireland
Jan 13, 2008

At first they didnt keep our fish we caught (and gave into ever other hotel from tofino to jasper) so we had to go and find a bar to leave it in. The pool was more like a jacuzzi. The breakfast was fine. more

Jan 8, 2008

I have read the terrible reviews the Banff Aspen Lodge has been given by some people and I find it somewhat unbelievable. We just returned from staying there and my family and I could not be more pleased. We have always stayed at the Caribou Lodge, a somewhat pricier hotel, and this time we decided to go less expensive. We... more

Management response from
BanffAspen, Sales Manager

Thank you so much for your great review of the Banff Aspen Lodge! We appreciate your feedback and are glad that you enjoyed your time at the hotel. Your comments have been passed along to all appropriate departments to be shared with our employees. We look forward to seeing you again and hosting you at the Banff Aspen Lodge.

Dec 30, 2007
1/1 found this review helpful

stayed there for abt 5 days First room given to me, shower didnt work. Second room given to me, shower didnt work. Third room ('upgraded') is only accessible by walking outside in the cold and has a 'fantastic' view of guests in another property. The access cards repeatedly didnt work. had to constantly go down to the front office to... more

Management response from
BanffAspen, General Manager

At the Banff Aspen Lodge, we pride ourselves on ensuring that if guest feels they have had a negative experience, we do our best to compensate them and ensure are content before checking out of our hotel. After speaking with the above guest and hearing that they were satisfied with our compensation for their stay (one night’s stay complimentary), I...

Dec 3, 2007
1/1 found this review helpful

Despite the few negative reviews we read this hotel was great! We had a wonderful stay, the staff were very nice (from booking the room through telephone to our check in and out). The room was clean,bed comfy and we had a fantasitc view of the mountains. The decor of the room felt like you were staying in a cottage,... more

Reviews of Banff Aspen Lodge

( 1-10 of 50 )
Travelers Who Viewed This Property Also Viewed
Location: Banff, Banff National Park
$217*
Check Rates
Location: Banff, Banff National Park
$269*
Check Rates
Location: Banff, Banff National Park
$151*
Check Rates
*Average price
Write Your Own Hotel Review
Been to Banff Aspen Lodge? Share your experiences!

Do You Own Banff Aspen Lodge?

Banff Aspen Lodge Address

401 Banff Avenue | (formerly Traveller's Inn), Banff, Banff National Park, Alberta T1L 1A9, Canada