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All 33 Banff hotels

Rimrock Resort Hotel

4.0 of 5 Resort   |   300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
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Ranked #2 of 33 hotels in Banff
A recent review
4 of 5 stars Reviewed July 18, 2013
highlandancer Toronto, Canada
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1,936 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (430)
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There are newer reviews for Rimrock Resort Hotel
See the most recent reviews
Toronto, Canada
Top Contributor
109 reviews 109 reviews
16 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed July 18, 2013

This hotel is stunning - the scenery is breathtaking as well. We parked underground and checkin was quick and easy; the reception staff were personable and professional. The lobby is beautiful and the gym/spa area looked very inviting! There is also a small pool adjacent to the gym area which looked to be well maintained. It was frequented by several... More

Was this review helpful? Yes 1
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this review

I am pleased to read that you enjoyed your stay with us. Thank you for taking the time to share your experience. We look forward to your next visit! Please let me know if I can be of any additional assistance. Yours In Hospitality, Cara Ullyot Manager of Guest Services 403.762.1806 cara.ullyot@rimrockresort.com More

Lincoln, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 17, 2013

Upon arrival at the resort we were welcomed by the concierge who pointed us towards the check in desk, this was where the experience started to go downhill as they could not find our booking, even though we had a copy of the booking confirmation e-mail we were left standing in the lobby for approximately 30mins as the seemingly incompetent... More

Was this review helpful? Yes 2
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this review

I apologize for the inconvenience upon your arrival at the property, and would like to assure you that we have taken the time to follow up with your booking company to ensure that this is something that does happen moving forward. I encourage you to book direct with the hotel on your next visit to the area, so that we... More

Arlington, TX
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 15, 2013

Stayed at the Rimrock first part of July 2013...The hotel provided us with a slightly obstructed view of the forest/mountain range which was very pretty. Try and request a room that does not view the parking area. The concierge was helpful and pleasant, the bellhops were very helpful and friendly as well. The room did not have a balcony but... More

Was this review helpful? Yes 1
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this review

Thank you for taking the time to share your experience at The Rimrock Resort Hotel. I am pleased to read that you enjoyed your time with us, and were even able to enjoy a treat from our Coffee Shop. We appreciate your feedback in regards to the carpet in our guest hallways and are happy to share that we are... More

Pickering, Canada
Contributor
16 reviews 16 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 15, 2013

We stayed at this hotel for 3 nights in Banff at the end of June/early July and thought it was overrated for the price. The rooms were nice, clean and air conditioned, but there was nothing really special about this hotel. The elevators in the hotel were really annoying and confusing. Certain elevators went to certain floors/parts of the hotel,... More

Was this review helpful? Yes 3
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this review

I was surprised and dissapointed to read that you did not enjoy your time with us, as much as we aim to have you do. I appreciate your feedback and can assure you that we take your comments into account when making duture business decisions. One of the unique features of our buidling, is that we are situated on the... More

antoine62
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 15, 2013

we stayed in a room with an amazing view. The staff were very friendly and helpful. The food in the primrose restaurant was disappointing the sauce for the Mussels was bland and the Halibut smelt fishy. We did not complain at the time but on reflection felt we should have.

Was this review helpful? Yes 1
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this review

I am pleased to read that you enjoyed your view ~ each day looks different in the mountains, and we are proud that we are able to provide the best views in Banff. Thank you for your comments in regards to the menu items, I have passed on your feedback to our Executive Chef. Please let me know if I... More

Senior Contributor
32 reviews 32 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 13, 2013 via mobile

So, when we checked in the only room they had had 2 queen beds and we preferred a king so they offered us an upgrade that included 15% off food and beverage and free valet parking which we accepted. The room was fantastic, huge, view fabulous, got free turndown service with chocolates and our every whim was catered for with... More

Was this review helpful? Yes 1
Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 11, 2013

We just returned from a weekend away at the Rimrock. The staff were wonderful and so very helpful. The hotel itself is just lovely. It isn't in the heart of the village so a car is handy to get to the village/restaurants/shopping, etc. However, because it is off the beaten bath, you are surrounded by the mountains and tranquility. Having... More

Was this review helpful? Yes 1
Nanaimo, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 11, 2013

After a long drive, the check in experience was quick and easy. the reception was a wonderful experience, they were fast to make you feel special and accommodate all of your needs. they definitely went the extra mile. the hotel is very unassuming from the road then you walk to the view and it is breathe taking. All of the... More

Was this review helpful? Yes 1
Ottawa, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 10, 2013

One can pretty much stay anywhere in Banff, Alberta, the famous Canadian Rocky Mountain town, and have a really good time. The scenic setting has caused there to be so many hotels that competition is fierce especially in a recession. Having selected the Rimrock with its fine mountain views, little did we know that the entire place was run by... More

Was this review helpful? Yes 1
Rimrock_Mgmnt, Guest Relations Manager at Rimrock Resort Hotel, responded to this review

It is disappointing to hear that we were unable to meet your requests during our local state of emergency. We hope our readership can understand the circumstances around which this review was completed. We attempted to assist each guest during this trying time, and the response we have received for our assistance and dedication to providing a safe and supportive... More

Saskatoon, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 10, 2013

Excellent service, Upon check in, we Inquired about July 1 fireworks and were invited to view from top of the hotel. Hotel is removed from town and up the mountain. However your room key gives access to public transit that stops outside the hotel. We brought our bicycles and when not up top the challenge of biking up the mountain,... More

Was this review helpful? Yes 2
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Additional Information about Rimrock Resort Hotel

Address: 300 Mountain Avenue | Box 1110, Banff, Banff National Park, Alberta T1L 1J2, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rimrock Resort Hotel 4*
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Also Known As:
Rimrock Hotel Banff
Rimrock Resort Banff
Banff Rimrock Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Banff #2 Family Hotel in Banff #2 Top resorts Hotel in Banff #2 Spa Hotel in Banff #2 Romantic Hotel in Banff
Hotel Class
Official Description (provided by the hotel)
The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more   less 
Number of rooms
346

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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