We arrived on the 13th, to find that to my amazement, we were supposed to have been to our Spa appointment earlier (1:00) that day!!?? They said they tried to call us but couldn't reach us - they only had our home number - we were on the road for 5 hours getting there!! The appointment was originally booked for... more

We stayed at the Rimrock hotel for a few nights and l was kind of disappointed as the hotel & rooms are quite small. l expected Rimrock to be a grander & more luxurious hotel.... Nonetheless, we did enjoy our stay - the hotel offers great mountain views and comfortable rooms. The hotel is also located a few steps away... more

We stayed at the Rimrock from 9-23rd January for our weddingmoon. What I can say about this hotel from the very start is that their customer service is the best I have ever received at any hotel, ever. After landing in Calgary we didn't have the best welcome, we were told that 1/3 of all passengers on the plane had... more

Where do I start regarding this fantastic hotel????? Before we went to the rimrock i read the reviews and kept an open mind.. we travel a fair amount every year and have stayed at some quality hotels and am exceptionally fussy when it comes to where I stay etc. Reading the past reviews I see reviews from people who have... more

My wife and I stayed here with two friends from 24th – 27th December 2007 as part of a self-organised trip around the Rockies, and it was the PERFECT hotel for the Christmas period. The room we had was very large, with 2 big beds, arm chairs, foot stools and a discreetly placed writing desk. The TV was a new... more

Our mountain view room had a spectacular view, but the room had an unpleasant stale odor. We were assured that our stay for an extra night via Visa Points had been cleared, yet on leaving the same Receptionist informed us that we would have to pay the bill as the Points had not been confirmed. The sole reason for this... more

Only stayed for one night, unfortunately it was New Years eve and we thoght that it would have a nice atmosphere. We dined out in Banff town and got back to the hotel for 11.30pm expecting it to be quite lively with guest in the bar waiting to see the New Year in. Well what a surprise in was very... more

We ended up on this hotel and were delighted. The hot tub has a great view over the city of Banff, We were there for Canada day and watched the fireworks on the lawn with others. Hotel Decor was very upscale chique. look down in the lobby and look at the beautiful floor made from local rocks....great porch for drinks... more

This hotel was out of our normal 'price category' but we got a really good deal; usually when we stay in a 5-star resort I tend to feel insecure and feel that the staff treats us different when we don't drive in with our BMW and Prada jackets... not the case here, everyone was friendly and really accomodating to our... more