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All 33 Banff hotels

Sunshine Mountain Lodge

3.5 of 5 Resort   |   One Sunshine Access Road, Banff, Banff National Park, Alberta T1L 1J5, Canada (Formerly Sunshine Village Resort)
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Ranked #9 of 33 hotels in Banff
A recent review
3 of 5 stars Reviewed March 2, 2014
Marion D San Antonio, Texas, United States
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118 people have reviewed this hotel

Traveler rating
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36
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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There are newer reviews for Sunshine Mountain Lodge
See the most recent reviews
St. Albert, Canada
1 review
2 of 5 stars Reviewed March 2, 2014

Just got back from the resort. This is the second time we have stayed here, But It will be our last. It is just way over priced at $380/night. Service was disorganized and very slow on every occasion. It just seemed like there wasn't anyone at the helm of the ship.

Was this review helpful? Yes
Mark B, Manager at Sunshine Mountain Lodge, responded to this review

Hi Ryan, Thank you for taking the time to write a review of our hotel. I am very sorry to hear that your stay did not live up to your expectations. We pride ourselves in providing excellent customer service to our guests and it sounds as though those were not met in your case. I invite you to contact me... More

San Antonio, Texas, United States
Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 2, 2014

This quality of this hotel is mixed. The best thing is the location, which is mid-mountain and only steps from the lift and amazing skiing. This helps make up for a lot of other flaws. The rooms vary tremendously, as we saw when staying there with our ski club. Our friends in the West Wing Lofts had rooms which were... More

Was this review helpful? Yes
Mark B, Manager at Sunshine Mountain Lodge, responded to this review

Hello Marion, Thanks for writing a review of the Sunshine Mountain Lodge at Sunshine Village. We agree that the location of our hotel in the Canadian Rockies is unparalleled and we’re glad you agree! We are happy to hear that you enjoyed the on-mountain dining and the amenities. A hot tub after a day of skiing is really great, isn’t... More

Banff, Canada
1 review
3 of 5 stars Reviewed February 27, 2014

We had a suite booked at the Sunshine Mountain Logde and we looked forward to a great overnight experience. We do live in Banff and we have a season pass. We just wanted to enjoy a special ski weekend with a nice hotel room. The room was very nice and clean, great view and just like we have imagined. There... More

Was this review helpful? Yes
Mark B, Manager at Sunshine Mountain Lodge, responded to this review

Hello TW, Thank you for taking the time to write a review on our hotel. Here at the Sunshine Mountain Lodge, we strive to offer all of our guests a positive experience and I am sorry to hear that we missed the mark. I invite you to share more details with our Food and Beverage Manager, Steve Novak at steve.novak@skibanff.com,... More

Calgary, Canada
1 review
2 of 5 stars Reviewed February 24, 2014

We were very disappointed with the hotel room and the food in the dining room. The food was overpriced and we both couldn't finish our meals. We ended up getting chips out of the vending machine. The room was terrible. There were stains on the sheets and the bathroom was not clean. The only good thing about this hotel was... More

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Mark B, Manager at Sunshine Mountain Lodge, responded to this review

Hi Karen, I'm writing to thank you for writing a review on your experience at our hotel, the Sunshine Mountain Lodge. We appreciate your feedback as this gives us the opportunity to improve our customer service going forward. Your comments have been forwarded to our Food and Beverage Manager to review. If there is anything else you'd like to add,... More

den haag
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2014

We stayed at the Sunhine resort just before the Christmas 2013. Upon arrival check-in was smooth, lugage was taken care of and before we new it we sat in the lift upstairs (tip 1: Ensure you are wearing warm clothes and shoes you can use in snow when going up the mountain) (tip 2: pack at least one carry on... More

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Mark B, Manager at Sunshine Mountain Lodge, responded to this review

Hello Barryhuisman, Thanks so much for taking the time to write a review of our resort and hotel. Glad to hear that you enjoyed your stay at the Sunshine Mountain Lodge and we agree that the West Wing loft rooms are great. I can imagine the kids loved the jacuzzi! Thanks for the feedback about your dining experience as well--... More

Langkawi, Malaysia
Contributor
15 reviews 15 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 4, 2014

We have stayed overnight at this Lodge 3 times in the last three weeks as we are staying in Calgary for a number of weeks and have season passes. The reception staff both at the base and at the top of the mountain are excellent. We have loved the 'early check-in service' so that we have been able to use... More

Was this review helpful? Yes 2
Mark B, Manager at Sunshine Mountain Lodge, responded to this review

Hello krobbo1, Let me start by thanking you for taking the time to write a review of our hotel. I'm so glad the staff at the hotel check-in both at the base and at the hotel were helpful. It's great to hear that you enjoyed the Java Life Cafe as well. As for your experiences at the Chimney Corner-- I... More

Calgary, Canada
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed January 30, 2014 via mobile

Other than the convenience of staying on the mountain and being able to get out skiing early each morning, I do not recommend this hotel. It is over priced for what you get, the service is shocking and the food is boring. How important is the convenience factor for you versus the cost of staying there. For me it was... More

Was this review helpful? Yes 3
Mark B, Manager at Sunshine Mountain Lodge, responded to this review

Hi Erica J, Thank you for taking the time to review your stay at the Sunshine Mountain Lodge. I am very sorry to hear that you were disappointed. As you can imagine, it is our intention for every guest to have a positive experience at our hotel. I hope you will allow me to discuss your experience in more detail,... More

Calgary, Canada
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 26, 2014

You are right at the Village and the ski lift is 20 steps away. Very good buffet breakfast they have on the weekends or when the hotel is busy enough. Recommend you come up the friday night to ski saturday / sunday. They will take all your luggage back to base and will be waiting there end of the day.... More

Was this review helpful? Yes 1
Mark B, Manager at Sunshine Mountain Lodge, responded to this review

Hello dexxa11, Thanks for taking the time to write a review of our hotel. We take pride in offering a stress-free vacation for all of our guests and it's great to hear that you enjoyed your stay. I'm so glad you could take advantage of our closeness to the ski lifts. We think it's pretty great to wake up as... More

Fremantle, WA
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 15, 2014

Sunshine Mountain Lodge is a modern, luxurious property just steps away from the Mount Standish chairlift for ski-in, ski-out access. The rooms are large with a fireplace and large bathroom with shower and bath and a balcony. The lodge's large hot tub is a great place to soak away sore ski muscles and there is a choice of restaurants for... More

Was this review helpful? Yes
Mark B, Manager at Sunshine Mountain Lodge, responded to this review

Hi Skichickcharlie, Thanks so much for writing a review on your recent stay at the Sunshine Mountain Lodge. It's great to hear that you enjoyed the hot tub-- it's one of our favourite things about staying up at the resort as well. We're also happy to hear that you took advantage of our on-mountain restaurants. Did you have a chance... More

Canada
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 12, 2014

We had an excellent stay here. It was fantastic to be able to ski in and out, and the property itself is very comfortable. The different food options were good and reasonably priced and there are different events organised like movies, bingo etc. The hot tub was great as well - although the size means that there might be large,... More

Was this review helpful? Yes
Mark B, Manager at Sunshine Mountain Lodge, responded to this review

Hello Bearcare, I wanted to thank you for taking the time to review our hotel. We are glad to hear that you enjoyed your stay with us. The hot tub is definitely a favourite of ours as well. I'm happy to hear that you enjoyed the food. We appreciate the feedback about the Chimney Corner and we will be sure... More

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Additional Information about Sunshine Mountain Lodge

Address: One Sunshine Access Road, Banff, Banff National Park, Alberta T1L 1J5, Canada (Formerly Sunshine Village Resort)
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sunshine Mountain Lodge 3.5*
Reservation Options:
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Also Known As:
Sunshine Mountain Hotel Banff
Sunshine Mountain Resort
Sunshine Village Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style
#3 Top resorts Hotel in Banff #12 Romantic Hotel in Banff #12 Family Hotel in Banff
Hotel Class
Official Description (provided by the hotel)
Nestled high in the Canadian Rockies in Canada’s oldest and most famous national park, this eco-boutique hotel delivers extraordinary luxury surrounded by breathtaking scenery. It is place unlike anything you have ever experienced.World-famous dining. Opulent rooms . Friendly, courteous staff. Outside, a sky so full of stars you won’t believe your eyes. And some of the best skiing you’ll ever find, just footsteps from your room. The Sunshine Mountain Lodge is the ONLY ski-in, ski-out hotel in the Mountain National Parks. It offers casual and fine dining, the area’s largest hot tub, spa services and family friendly activities. Our new West Wing offers rooms with in-floor heating, jetted tubs, large-screen LCD TVs, all in a rustic mountain theme.It’s the vacation you and your family will never forget. ... more   less 
Number of rooms
84

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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