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Sunshine Mountain Lodge

1 Sunshine Access Road, Banff, Banff National Park, Alberta T1L 1J5, Canada (Formerly Sunshine Village Resort)
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Sunshine Mountain Lodge
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Ranked #12 of 31 Hotels in Banff
A recent review
4 of 5 stars reviewed yesterday
Jane M Brisbane, Australia
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190 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Staff were all very friendly, accommodating, and eager to assist with any/all requests. The location, scenery & facilities were beyond our expectations. Our room was very comfortable, with spectacular scenes at every window. All our meals where delicious & plentiful. Thanks for a wonderful stay, I wish we could have stayed longer!

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Cochrane, Canada
Top Contributor
226 reviews 226 reviews
38 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed yesterday NEW

Absolutely wonderful lodging that could not be in a more picturesque or convenient setting to the wonderful skiing that Sunshine has to offer. Gorgeous loft room with an amazing view, comfortable, amazing and accommodating staff, great restaurants, amenities etc. etc. etc. Loved it and convinced us to buy a season pass for next ski season! We'll be back!

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Calgary, Canada
1 review
3 of 5 stars Reviewed yesterday NEW

I am on the hill (Sunshine) 40 days a year and often stay at the Sunshine Mountain lodge given its convenient location. The one problem that consistently plagues this hotel is food quality and service in the dinning room -its simply awful. Given the convenient location and respectable rooms the hotel gets away with serving terrible food year after year... More 

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Granby, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

The air was very very dry even with the humidifier. It seems to me you've had the same menu for at least 10 years. Even though it's satisfactory a general update would be appreciated. Please take these comments as constructive criticism as nothing in the items mentioned are deal breakers

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A TripAdvisor Member
3 of 5 stars Reviewed 1 week ago

Don't get me wrong! I love Sunshine (the skiing) and I always have, but a two nights stay and two days of skiing for myself and two others, cost me just over $1300.00. The staff were very friendly, but clearly must not be experienced in food/beverage & hospitality. Young people from New Zealand and Austrailia working/playing for the winter. Again,... More 

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Mark B, Manager at Sunshine Mountain Lodge, responded to this review

I would like to thank you for your review of the Sunshine Mountain Lodge. Your experience is not one that is representative of the high level of service that we aim to provide all of our guests. I can assure you that both our food and beverage and hotel team members and management will be reviewing these concerns thoroughly. Warm... More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed 1 week ago

The staff was really good and accommodating. We had a problem with our fireplace in our room so they upgraded us to one of the loft rooms. The room and the amenities were amazing and I will definitely go back.

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Mark B, Manager at Sunshine Mountain Lodge, responded to this review

Thank you for taking the time to write this review, Robert. I am very happy to hear that you were upgraded when your fireplace didn't work though I'm not surprised as our team does their best to go above-and-beyond. We look forward to welcoming you back to the Sunshine Mountain Lodge again soon. Warm regards, Mark Bell More 

Calgary
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed just one night but it was great! The bed was very comfortable and it was nice and quite. The food at dinner was excellent,lunch was OK a my wife had an issue with under cooked pizza and the server took care of it right away, she was great. The next server was OK vacuuming in the dining room as... More 

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Mark B, Manager at Sunshine Mountain Lodge, responded to this review

Thanks for the review. On behalf of everyone at the Sunshine Mountain Lodge, we are glad to hear you enjoyed your time with us and we look forward to welcoming you back. Best regards, Mark Bell More 

Toronto
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The best enjoyment of skiing is to stay at the lodge arriving Friday and leaving on Sunday. The spring skiing is excellent and the check in time on Friday is 10 pm. giving lots of time to eat at Banff before heading up. It will be ideal if check out time, during non-busy time, be extended to 2 pm so... More 

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Mark B, Manager at Sunshine Mountain Lodge, responded to this review

Thanks so much for the review of your stay at the Sunshine Mountain Lodge. I am very happy to hear that you enjoyed your time with us and we look forward to welcoming you back again! Warm regards, Mark Bell More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The mid week pricing with free lift tickets is excellent value. The rooms are fine, though the cleaning could be better. Issues were an old in room food and drink menu which resulted in a Monty Pythonesque discussion with staff. Never did get a current menu, and it was frustrating (but funny) when we asked for a variety of things... More 

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Mark B, Manager at Sunshine Mountain Lodge, responded to this review

Thanks for the review! We're very happy to hear you enjoyed the great spring skiing and riding Sunshine Village has to offer. All of your feedback will be passed on to the management team to help us improve our customer service going forward. Best regards, Mark Bell More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

Great hotel in a fantastic setting, and one of the few ski in ski outs in Alberta. Good accommodation, helpful happy staff. Food in the restaurant was ok not fantastic, but people come here for the view and skiing, not the gastronomy. Overall very happy customers!

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Mark B, Manager at Sunshine Mountain Lodge, responded to this review

Thank you for the review! I am very happy to hear you enjoyed the views during your stay-- we are fortunate to live and work in a very beautiful place. We look forward to welcoming you back again in the near future. All the best, Mark Bell More 

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