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Mount Royal Hotel

138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
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1 room 1 guest
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Mount Royal Hotel
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685 Reviews from our TripAdvisor Community

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Traveler rating
    154
    268
    157
    68
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (142)
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    (258)
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    (149)
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There are newer reviews for Mount Royal Hotel
See the most recent reviews
Rotherham
Level Contributor
3 reviews
2 of 5 stars Reviewed 4 weeks ago

A basic hotel with a good location with ample reserved parking for guests and friendly staff. But maybe a bit too basic. Lots of little niggles: toilet blocked, when I went downstairs at 3 am to use lobby wc it was locked and night porter had to unlock it. We eventually had to plunge hand into the wc to unblock... More 

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Simon C, Thank you for taking the time to share your feedback regarding your recent stay at the Mount Royal Hotel. We take your comments seriously and are committed to ensuring that our guests have a memorable visit. Your comments help us in achieving this goal. I was concerned to read that your experience with our service did not... More 

Washington DC
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Heard mixed reviews of the noise and small rooms and dirty carpets. I requested a quiet room and got one, larger than expected, clean, housekeeping was spotless. Only negative is the bathroom is small and has no counter space. Agreee with other reviewers had best hot, strong shower and after a long day - its what is needed. The Front... More 

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear WanderingRosa, Thank you for taking the time to leave us such a nice review. We are so pleased to hear that you found our hotel to be clean and comfortable, i do apologize for the issue you encountered with the bathroom size. Our most important goal is to ensure that our guests have a memorable visit and the best... More 

Birmingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

An okay experience. Had a 'Premium' room, but didn't feel like that; understand that not every room is going to look like the photos on the website, but carpet had stains, peeling paint on the bathroom walls, bits of fascia chipped off the desk... Front desk staff civil. On the other hand: great location right in the centre, didn't find... More 

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Eleanor M Thank you for completing our on line survey regarding your recent visit to the Mount Royal Hotel. I was concerned to read that your experience with our service did not meet your expectations. Please know that your comments and suggestions are taken seriously and we do review every single one. We are committed to continuous review of... More 

Vancouver Island, Canada
Level Contributor
91 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is very nice, the rooms are large and clean, the beds are extremely comfortable. The corridors are quite narrow. You can enjoy a drink in the hotel bar or the restaurant in the Lobby, the staff were very friendly and I would stay here again.

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Elaine B, Thank you very much for sharing your experience with us. Guest experiences like yours are what we strive to provide all of our guests and we are very happy to hear you so thoroughly enjoyed our fantastic location in Downtown Banff and we thank you for your kind words about our staff. We hope you will be... More 

Leeds, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 26, 2015

Great first impression on arrival in the Reception area. Front desk staff were very helpful on check-in, detailing various places on a map for us. Our room however was at the end of a very long corridor and was in need of a bit of TLC. Décor and lighting made the room seem quite dreary however, on sneaking a look... More 

Was this review helpful? Yes 2
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Bexxx_S, Thank you for your recent review of the Mount Royal Hotel, we are happy to hear that you enjoyed your stay in Banff and our downtown location. We are sorry for the carpet issue, our management is working on the replacement of the carpet for the beginning of the next fall. Thank you again for your feedback. Sincerely,... More 

Hertfordshire
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 26, 2015

The good points: Centrally located, powerful shower, comfortable bed. The bad points. Many of these have been detailed by other contributors. Carpets are stained and in our room had ruffed up badly; bathroom door so badly warped it would not close; light switches that seem to date from the 60's and make you wonder about the quality of the wiring;... More 

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear TTaxiHertfordshire, Thank you for your most recent review of the Mount Royal Hotel. Our most important goal is to ensure that our guests have a memorable visit and the best possible experiences. I truly apologize for the issues you encountered during your stay. I have taken the liberty to share them with the appropriate departments which will help us... More 

Wichita, Kansas
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 24, 2015

8 of us traveling together stayed at this hotel July 18/19 2015 .Staff went out of way to try and help us find a clean room.Carpet very dirty with spots all over it. Used soap left in our room, elongated toilet seat sitting on top of round toilet bowl. Did not fit well. Water dripping to water tub.Wallpaper coming off... More 

Was this review helpful? Yes 2
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Betty L, Thank you for your most recent review of the Mount Royal Hotel. Our most important goal is to ensure that our guests have a memorable visit and the best possible experiences. I truly apologize for the issues you encountered during your stay. I have taken the liberty to share them with the appropriate departments which will help... More 

Travelers are raving about these Banff hotels

Wichita, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 24, 2015

Our group was placed in this hotel by tour operator as our last stop of our tour in Canada.. When we first arrived the outside looked dated but nice & entering the lobby it was nice. After checking in we took an elevator to the 3rd floor. The halls were very dark & the carpet was very soiled. We had... More 

Was this review helpful? Yes 1
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Gpstubby, Thank you for taking the time to review your stay at the Mount Royal Hotel. Please accept our sincerest apologies for the issues you encountered during your stay. The carpet issue is part of the big projects for this year, we are planning to replace it during the next fall. We sincerely regret the experience you had with... More 

Calgary, Canada
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 22, 2015

It was only a one night stay at the hotel. This was a place my husband recalls staying at about 35 years ago skiing in Banff. He said that the room decor was a step back in time and in need of some major updating. The bed was comfortable, the bathroom fixtures were newer, but the carpet and some paint... More 

Was this review helpful? Yes 1
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear 686MYTRIPS, Thank you very much for taking the time to leave us feedback regarding your visit to the Mount Royal Hotel 35 years later after your first visit. Streets are changing, but not the mountains. I am also pleased to inform you that we will be replacing the carpets starting this coming fall, as well as starting other projects... More 

Saskatoon
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 21, 2015

Stayed July 18, 2015. This is a decent hotel although it is dated. The location is great right in the middle of main street downtown Banff. The rates were reasonable and the room we had was good sized with a separate sitting area with couch and chair. The only problem was the carpets were very stained so could either use... More 

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear PeeOweD, Thanks for your recent review, we are glad that you had a good time in our hotel. I am sorry for the carpet issue, this is one of the big projects for this year. Our management is planning to replace it at the beginning of the next fall. And i hope to see you again after that to... More 

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