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Mount Royal Hotel

138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
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662 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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    (142)
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There are newer reviews for Mount Royal Hotel
See the most recent reviews
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Understandably due to its location right in the middle of town this hotel is very old, it needs a facelift. Thin walls, a noisy air conditioner and noisy guests in the halls prevented any decent sleep. If you are not fussy and are looking for location and not cleanliness then this place would be fine. Staff were friendly enough.

Was this review helpful? Yes 1
MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear Razz02, Thank you for reviewing our hotel, we truly appreciate you taking the time to share your experience. I sincerely apologize for the issues you encountered. I have taken the liberty to share your concerns with the proper Department Managers so the issues you have mentioned can be addressed immediately. Thank you again for taking the time to leave... More 

Congleton, United Kingdom
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We wanted a hotel in a central location having just completed a Rocky Mountaineer transit and we were flying onwards after 36 hours, so we decided against car hire and decided to explore the town on foot. In that regard, the Mount Royal Hotel could not be bettered. Exit the front door and the main street is at your feet.... More 

Was this review helpful? Yes
MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear Happyretiree63, Thank you for your recent review of the Mount Royal Hotel, we appreciate your feedback. I will be sure to pass along your kind words to our staff. We are all very happy that you enjoyed your stay with us. We hope to see you again. Sincerely, Meaghan Young Front Office Manager Brewster Hospitality More 

Cardiff, United Kingdom
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I agree with other reviewers; the hotel looks quite tired and the rooms have been given a 'makeover', not fully refurbished. The bathrooms are also fairly dated, but we enjoyed our stay nevertheless. Staff were friendly and polite, and it has the best location in town. We'd asked for a quiet room, at the back, so our view was of... More 

Was this review helpful? Yes
MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear Macca499, Thank you for your recent review. We are so pleased that you enjoyed our spacious and comfortable beds. We hope you will be able to come back and visit us again soon. Sincerely, Meaghan Young Front Office Manager Brewster Hospitality More 

Brisbane, Australia
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I was so impressed with this hotel. I had a wonderful room and I was very lucky to have extra space with a lovely lounge area and it was clean and very quiet. I could not fault anything as it was so close to all amenities, the best room and staff were friendly. I could go out at any time... More 

Was this review helpful? Yes
MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear Helen K, Thank you for leaving us such a glowing review. It's so wonderful to hear that your stay with us was the highlight of your holiday. We hope you will get a chance to come back and stay with us again. Sincerely, Meaghan Young Front Office Manager Brewster Hospitality More 

Edmonton, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

Yes, it's an older hotel but if you're looking for a pet-friendly hotel with good location at a decent price that includes parking (but not breakfast, sadly), this is it. Yes, the carpets are older, the bathrooms are small, and the pipes are noisy, but the location is perfect. You can pop downstairs and you're in the centre of Banff,... More 

Was this review helpful? Yes
MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear Sharon R, Thank you for your feedback regarding your recent stay at the Mount Royal Hotel. Your comments are very much appreciated. We are so pleased that you enjoyed our downtown location. Please come visit us again soon! Sincerely, Meaghan Young Front Office Manager Brewster Hospitality More 

Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

People say "location, location, location" and that perfectly summarises this hotel. It is in the heart of Banff. Literally a couple of minutes walk to the river, right in the centre of all the action on Banff Avenue and a hop, skip and jump to great bars and restaurants. Lovely manager (Megan) and a British guy working reception were both... More 

Was this review helpful? Yes
MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear Katie W, Thank you for your review of our hotel. We are very happy to hear that you enjoyed your stay with us. Please be assure that we take all feedback very seriously, especially the comments you have mentioned regarding your room. We are pleased to share with you that we have a full carpet replacement planned for this... More 

Cyprus
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had booked this hotel for 2 nights as part of a tour package and were disappointed when we checked in after a long flight from the eastern Mediterranean. Exiting the lift we had to walk down a long corridor, down steps and into our room where the first thing I noticed was a stained carpet and torn curtain. From... More 

Was this review helpful? Yes 1
MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear MairiCyprus, Thank you for recent review. Our most important goal is to insure our guests have a memorable visit, and I truly apologize for the issues you encountered. I have passed along your housekeeping concerns to our Executive Housekeeper for immediate action. On a positive note thank you for mentioning our helpful staff, they appreciate your positive feedback. Thank... More 

Enfield, Connecticut
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

If you are a light sleeper do not stay here. We stayed here our last night in Banff because we got a deal on the room. Remember you get what you pay for. The room came with its own set of ear plugs for everyone so I should have known. It wasn't even the noise from the street either. I... More 

Was this review helpful? Yes 1
MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear abbycats, Thank you for your review of the Mount Royal Hotel, your feedback is much appreciated. We sincerely apologize that your stay was less than perfect. Our most important goal is to insure our guests have a memorable visit. I truly apologize for the issues you encountered. Should you ever experience any discomfort please call our 24hr Front Desk... More 

Travelers are raving about these Banff hotels

Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Mount Royal is centrally located in Banff. We took a shuttle within 1-2 blocks of the hotel to get to the Gondola, later walked to Bow Falls. The only "complaint" we had was lack of a bath mat. Room was spacious, beds were good, building was nice. Really nothing wrong and a very good value - you could spend a... More 

Was this review helpful? Yes 1
MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear Maxine S, Thank you for sharing your feedback. We are thrilled that you enjoyed your stay with us. We are very sorry that you did not have a bath mat in your room, I have passed along your comment to our Executive Housekeeper so this issue does not happen again. We hope to see you again in the future.... More 

Kailua
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a nice hotel situated right on the main avenue in Banff. It is very convenient to use this hotel as home-base to get out and about around town. There are shops and restaurants right outside of the hotel, all within easy walking distance. The room is spacious and clean, although the bathroom is very small for some reason.... More 

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Dennis C, Thank you for your recent review of the Mount Royal Hotel, we are very glad to hear that you had such a good stay in Banff and enjoyed your time with us. If you are back in the area in the future I truly hope that you will choose to stay with us again, we would be... More 

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