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All 31 Banff hotels

Mount Royal Hotel

3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
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Mount Royal Hotel
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Ranked #24 of 31 Hotels in Banff
A recent review
4 of 5 stars Reviewed September 3, 2014
JenniferM54 Eastbourne, United Kingdom
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533 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Mount Royal Hotel
See the most recent reviews
Eastbourne, United Kingdom
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 3, 2014

We enjoyed a 2 night say here during out Rockies tour. A lovely hotel. spotlessly clean and comfortable room on the main road. I thought it might be a bit noisy because of the location, but it wasn't. You will be spoilt for eating places but the hotel itself was really good. I'd certyainly come back here if I was... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear JenniferM54 Thank you for your recent review of the Mount Royal Hotel It is fantastic to hear that you had such a comfortable and peaceful stay with us and we thank you for your kind words about our property. It is always the objective of Brewster Hospitality to provide our guests with stays like yours and we are very... More

Ottawa, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 2, 2014

Excellent Location,super Customer Service and very good hotel. We were upgraded to a room with 2 beds (initially we booked a room with only one bed) AT NO EXTRA-COST (and that was during the high season, in August 2014)

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear CarmPhilips Thank you for your recent review of the Mount Royal Hotel First and foremost I would like to thank you for your kind words about our staff, we have a deep commitment to serve our guests as best we can and whenever availability allows we will always oblige a request that will make their stays more enjoyable and... More

Victoria, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2014

Nice big and quiet room! We visited in August. This hotel is right in downtown Banff. Close walk to everything. We saw a couple elks just down the road by the bow river. Hotel was definitely adequate for what we were looking for- free parking and the room was bigger than average.

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear RAM_695 Thank you for your recent review of the Mount Royal Hotel Our goal at Brewster Hospitality is always to provide a fantastic stay coupled with a fantastic time in Banff for our guests. We are very happy to have achieved that goal on the occasion of your visit and it certainly doesn’t hurt to get some fantastic wildlife... More

Taunton, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 1, 2014

Avoid this room! This was our final hotel on our tour of Canada, what a let down. I always try to look for the good points first, errrm it was clean (so I thought) sneaky hidden dirty duvet which I didn't spot until we were leaving. Tatty towels, frayed. Now I'm eco friendly but they needed sorting. There was a... More

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MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear Bev F, Thank-you very much for your honest review. I will be sure to pass on your comments about the linens in the room to our Executive Housekeeper so that the issue can be addressed. I would like to apologize for your disappointment with the room you were assigned. Although most of our premium rooms do have magnificent mountain... More

Regina, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 28, 2014 via mobile

The location really is the best part about the hotel. Right downtown within walking distance of lots of good restaurants and shops. Needs updating though, especially new carpets. Cleaning staff didn't come one day even though we were gone all day which was strange. The only reason I would stay again would be because of the location, but the hotel... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear KelsK Thank you for your recent review of the Mount Royal Hotel We regret to hear that you felt the hotel wasn’t very nice and we apologize for some of the issues you experienced that lead you to that conclusion, chiefly I would like to address the lack of Housekeeping on the occasion of your visit, during that period... More

Leduc, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 24, 2014

The Mount Royal Hotel is in desperate need of an overhaul. It is very outdated. It would be in the ownership's best interest to gut one floor at a time and modernize it. It is also difficult to find the parking associated with hotel. The only thing it has going for it is central location.

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Dwardio Thank you for your recent review of the Mount Royal Hotel We apologize we were not able to provide you with the kind of experience you were looking for on the occasion of your visit, the Mount Royal Hotel features a variety of rooms, some updated, some of an older décor which we recognize is not for everyone.... More

Hampshire
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed August 20, 2014

The note is situated right on the high street in Banff (the start of just about everyone's Rockies road trip) so everything in the town is in walking distance. There is ample parking out the back of the hotel for even the most grotesquely sized cars (as most appear to the humble British tourist). The hotel is much bigger than... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Ocelotpie Thank you for your recent review of the Mount Royal Hotel. On behalf of all of us at Brewster Hospitality we sincerely appreciate your glowing review of our property and our staff, reviews like yours shows us that our efforts are not in vein as our goal is always to provide the best guest experience possible and we... More

Cwmbran, United Kingdom
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 19, 2014

The best I can say is that the location in Banff Avenue is great. Staff were indifferent to any complaints, room not ready at 5.00pm - not good enough. Room was ok but parts of the hotel are a little tired and must be due for an upgrade fairly soon. Repeat, location excellent.

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear AlanM827 Thank you for your recent review of the Mount Royal Hotel First and foremost I would like to sincerely apologize for some of the issues you experienced during your stay with us, we have been experiencing delay issues with our laundry contractor resulting in delayed check-in times on a few occasions this summer, but we recognize that this... More

Calgary, Canada
1 review
1 of 5 stars Reviewed August 18, 2014

First time at this hotel, have been other brewster properties in banff and they were ok. This experience by far is the worse I have had at any hotel. We got there early so we asked if we could be notified if the room is available earlier, we were never notified even though they had told us that there was... More

Was this review helpful? Yes
MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear CoVinhLuong, Thank-you for your honest and detailed review, and I apologize unreservedly for the disappointing experience that you had while staying with us. I have passed on your concerns about the condition of the room to our Maintenance Manager and Executive Housekeeper, and we will be sure to address them. I'm also sorry that we were not able to... More

Diogo, Thies, Senegal
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 17, 2014

We stayed here 2 nights when visiting Banff, we chose the hotel due to its location which is right in the heart of the main strip "Banff ave" we chose this so we didn't have to drive all the time to go out for a few drinks, The Hotel itself was very clean and tidy, We stayed in the 2... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear 243DavidF243 On behalf of all of us here at Brewster Hospitality we were like to sincerely thank you for your 5 star review of our property and we are very glad to hear that you had such a fantastic time in Banff and that our staff were prompt in fixing the issue with your toilet. Our goal is always... More

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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 135
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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