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Mount Royal Hotel

3.0 of 5
138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Hotel amenities
Mount Royal Hotel
Ranked #20 of 33 hotels in Banff
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318 reviews from our community

    Trip type
Traveler rating
    68
    121
    76
    31
    22
Date Rating
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 8, 2013

This hotel is very handy if you're in town to ski/board. We were there for 10 days and didn't rent a car - the fact that the local bus left from directly behind the hotel was a major plus. Apart from location I'd say the whole experience was average but the price is reasonable and I guess you get what... More

Was this review helpful? Yes 1
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review
March 12, 2013

Dear London It was a pleasure to host your visit to both Banff and the Mount Royal Hotel. It is fantastic to hear that you enjoyed your stay. And that you were able to take advantage of the hotel’s central location and all our town has to offer its guests. We found it a joy to have hosted you in... More

UK
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 3, 2013

We booked 10 nights at the Mount Royal Hotel from 13th February until 23rd February 2013 and had read all of the reviews prior to booking. It was our first time staying at this hotel. This was our 6th trip to Banff so we are very familiar with the area and knew the hotel was in a fantastic location for... More

Was this review helpful? Yes 1
See 5 more reviews by Tomsuz for Banff
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review
March 6, 2013

Dear Tomsuz Greetings from the Mount Royal Hotel! I was glad to read that you and your family had a good experience while you were staying with us, and that you enjoyed the fantastic location of the hotel. As a team we always strive to ensure our guests are happy and I am pleased to see that staff went out... More

canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 25, 2013

We enjoyed a weekend in this modest older hotel. It was quiet even though it was on the major street. The parking for cars was bait awkward as there were too few spaces for the guests. The hotel is well situated for many restaurants.

Was this review helpful? Yes 1
See 2 more reviews by harp12 for Banff
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review
February 28, 2013

Dear Harp I was pleased to learn of the exceptional experience you received while you were with us and that you enjoyed the fantastic location of the hotel. It is very practical indeed, seconds away from all the shops and restaurants. We are happy to have had a positive impact on your stay. Thank you for sharing with us, I... More

Calgary
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed February 24, 2013

We travel quite a bit in Canada and have been quite lucky in getting good service and good hotels. However, in Banff, this hotel ranks fairly low. The hotel is quite old and needs updating with water stains on the ceiling and dim lighting; staff seem to be sparse with no night crews or security to clean up the pizza... More

Was this review helpful? Yes 2
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review
February 25, 2013

Thank-you for taking the time to send us your feedback regarding your most recent stay at the Mount-Royal hotel. We are very sorry and deeply regret that our services and facilities were not satisfactory during your recent stay with us. We take great pride in offering the best to our guests and your experience is not common with our normal... More

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2 of 5 stars Reviewed February 19, 2013

Checked in on Friday night Feb 15, and were kept up from 10pm - 5am with the noise of a group that had been placed on the same floor as us. Furthermore we were placed 2 doors down from the elevator to make things worse. We were startled at 2am when a girl stepped off the elevator and shreaked at... More

Was this review helpful? Yes 3
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review
February 20, 2013

Dear Will, Greetings from the Mount Royal Hotel! We have taken good note of your comments during your recent stay with us and I was deeply saddened to learn of the unfortunate experience you encountered in the evening as well as with our services. We pride ourselves in offering only the best to our guests and assure this experience is... More

Nanaimo, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 17, 2013

I was pleasantly surprised by this hotel. It's old to be sure, but the rooms were updated, the plumbing and heating worked surprisingly well for a heritage building and the location is unbeatable. The room was fairly small and down the end of long, windy hallways but once inside, it was great. The bed was comfy, the linens new and... More

Was this review helpful? Yes 1
See 2 more reviews by Laura M for Banff
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review
February 19, 2013

Dear Laura Greetings from the Mount Royal Hotel! We were pleased to hear of your pleasant experience while staying with us. We strive to ensure that our guests are happy during their stay. It is fantastic to hear that you were able to take advantage of the hotel’s facilities, and all our town has to offer its guests. We found... More

Vancouver, Canada
Top Contributor
56 reviews 56 reviews
42 hotel reviews
Reviews in 37 cities Reviews in 37 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 10, 2013

As there is no 3.5, I assess the Mount Royal Hotel as a 4 out of 5, but most of those points are because it has an unbeatable location in the heart of Banff downtown, with convenient parking at the back of the property. Mount Royal Hotel offers value for money if you can't afford the Rim Rock or the... More

Was this review helpful? Yes 1
See 3 more reviews by youthfulcruiser for Banff
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review
February 11, 2013

Dear Karforr Greetings from the Mount Royal Hotel! I was very pleased to read that you had a good experience while staying with us. We are one of the best placed hotels in town, seconds away from all the shops and restaurants. As a team we strive to provide the best for our guests and found it a joy to... More

Edwardsville, Canada
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 7, 2013

Great value for your money. Excellent, friendly staff. Located in the town. Close to all ammendities. Comfortable beds and room was nice. Surrounded by the shopping district. View from our room was amazing.

Was this review helpful? Yes 2
See 4 more reviews by Diane M for Banff
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review
February 8, 2013

Dear Diane Greetings from the Mount Royal Hotel! I was glad to read about your exceptional experience while staying with us. And that you enjoyed the fantastic location of the hotel. It is very practical indeed, seconds away from all the shops and restaurants. We strive to ensure our guests are happy and I am pleased to see that staff... More

Calgary, Alberta, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 4, 2013

I really liked our room, it was the cheapest option in hotel, room had 2 queen beds and a separate area with small coffee table, chairs, coach, it was separated from bedroom. There are some minuses: one air duct was very dirty and water was not hot in hot tub. However, I'll give 5 stars for excellent value of price.... More

Was this review helpful? Yes 2
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review
February 5, 2013

Dear Marina Greetings from the Mount Royal Hotel! I was glad to read that you enjoyed your experience while you were staying with us. We strive to ensure that all our guests are happy, and we found it a joy to have had you in-house. We thank for your constructive comments, I have taken the liberty to pass them on... More

Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 3, 2013

We had a fantastic stay at the Mount Royal Hotel. The value was fantastic, it was so cheap I was not expecting it to be anywhere near as nice as it was. The rooms were very modern, TV quite large with a good choice of channels. I had read previous reviews that said there was no fridge, so we prepared... More

Was this review helpful? Yes 1
See 3 more reviews by Joolery for Banff
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review
February 5, 2013

Dear Joolery It was a pleasure to host your visit to both Banff and the Mount Royal Hotel. It is fantastic to hear that you enjoyed your stay. I’m happy that you were able to take advantage of the hotel’s central location and all our town has to offer its guests. We found it a joy to have served you... More

 
 
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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar/Lounge Business Center Free Parking Pets Allowed Restaurant Room Service
Hotel Style:
#14 Family Hotels in Banff
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms have air-conditioning, cable television, coffee maker, alarm clock, in-room electronic safe and iron/board & board, as well as our standard amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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Mount Royal Hotel
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