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All 31 Banff hotels

Mount Royal Hotel

3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
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Mount Royal Hotel
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Ranked #23 of 31 Hotels in Banff
A recent review
4 of 5 stars Reviewed October 9, 2014
martytc2014 Warrington, United Kingdom
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548 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Mount Royal Hotel
See the most recent reviews
Ipswich, Australia
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 11, 2014

That's just about it!! Room was not cleaned after the first day, had to ask for towels, key did not work after the first day therefore one long trip back to reception to reconfigure. Did not supply paper tissue when asked, no soap was supplied, but staff left a bottle of spray cleaning vinegar in the room instead!! The room... More 

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Marco D Please allow me to extend my most sincere apologies for the experience you received during your recent visit to the Mount Royal Hotel. I was extremely troubled to read your comments, during the last few weeks on occasion, extreme staffing shortages have led to issues within the hotel, but that’s certainly no excuse for what happened during... More 

Warrington, United Kingdom
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 9, 2014

This hotel is right on the main street opposite the incredible Christmas shop, and has a good on site restaurant. Our room was on the front and had mountain views, but on Saturday night was a little noisy until 2am! Bathrooms are very small and bedrooms huge.

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear martytc2014 Thank you for your recent review of the Mount Royal Hotel First and foremost I would like to apologize for any issues you may have had with noise during your stay, as a downtown location, near many of the most popular bars and clubs we do on occasion experience heightened noise issues from Banff revellers. We are happy... More 

Prince George, British Columbia, Canada
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 30, 2014

I stayed here on March 28 and March 29, 2014 in one of the suites on the fourth floor...yes the hotel does have 4 floors...a little challenging to find that suite on the fourth floor...but we did, as did our guests. The room cost $250 per night and was about a 1,000 square feet. It did have excellent views, though.... More 

Was this review helpful? Yes 1
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Graham L Let me begin my extending our most sincere apologies for the experience you received during your stay at the Mount Royal Hotel in March. We certainly appreciate knowing any lapse in our standards so that they can be corrected, though they should not happen in the first place. It’s no secret that our building is older and... More 

Birmingham
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 28, 2014 via mobile

We enjoyed a 2 night stay here during our Rockies tour. A lovely hotel. It was clean and comfortable. Very central in Banff, found on the main road. It had a nice jacuzzi downstairs, which no one else seemed to bother with. Each evening we went down and spent a peaceful hour easing our aching legs! There was also a... More 

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear apperley17 On behalf of all of us at Brewster Hospitality we thank you very much for taking the time to leave us your very kind and balanced review of our property. As with any hotel we are certainly not without our weaknesses and we thank you for your comments on areas you feel we need improvement in, we value... More 

cheshire
Top Contributor
446 reviews 446 reviews
170 hotel reviews
207 helpful votes 207 helpful votes
4 of 5 stars Reviewed September 24, 2014

Free parking and wi fi right on the main street with lots of bars and restaurants. Comfortable rooms with great view really but are there any bad views in Banff it's a great town at in the hotel at toque which was fine loved it.

Was this review helpful? Yes 1
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear iantoes On behalf of all of us at Brewster Hospitality we would like to thank you for taking the time to leave us your fantastic review of our property and for pointing out some of the amenities we offer to your fellow travellers, particularly our Free Parking and Wi-Fi. We are very happy to hear you had such a... More 

Peacehaven, East Sussex
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 23, 2014 via mobile

On one of those coach tours stayed recently for 2 nights. A well located hotel for seeing the local sights. It provided all we needed, but it could be updated as it is a little tired in places. We avoided the rush at breakfast and enjoyed it. Did not bother with the restaurant in the evening as it was too... More 

Was this review helpful? Yes 1
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Lesley C I’d like to thank you for taking the time to leave us feedback regarding your recent stay at the Mount Royal Hotel. We value the opportunity to learn how we can improve our experience for all guests going into the future and reviews like yours help us do so. We also thank you for pointing out our... More 

Bingley
Contributor
20 reviews 20 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 20, 2014

As an independent traveller it is a bit off putting that this hotel is predominantly used for coach tours. Our first room we asked to be changed after one night, it had a nice sitting room and bathroom but as it was on a corner the room where the bed was was barely wide enough for a double bed. It... More 

Was this review helpful? Yes 1
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear BingleyJeanneB Thank you for your recent review of the Mount Royal Hotel I would like to start by addressing your first concern, that we have coach tours at the hotel, it is important to note that in Banff, during summer, virtually every hotel caters to coach tours, so we are not unique in this regard. But we deeply apologize... More 

Blackpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 20, 2014

I am one of the "suckers" (see previous reviews) who stayed 2 nights here as part of a package tour. The hotel was not one of the better ones we had stayed in on the tour but was acceptable for our short stay. We had planned on eating there the first evening but found that there was a 30 minute... More 

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear marjorie w Thank you for taking the time to leave us feedback regarding your recent stay at the Mount Royal Hotel. First and foremost I would like to apologize for some of the issues you experienced that lead you to feel we weren’t one of the better hotels during your trip. We do however thank you for your kind... More 

Toronto, Canada
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 18, 2014

I've been staying at the Mount Royal for a decade, but the place is just getting so dumpy and rundown I can't take it anymore, especially for $225 a night. The lobby is ok, but upstairs is bad news with the whole place feeling like the owners are just ringing money out of the hotel without investing any back. How... More 

Was this review helpful? Yes 4
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Susan N I would start by saying it is not without an extreme degree of difficulty that I respond to this review. Firstly, it is never the intention of either the Mount Royal Hotel or Brewster Hospitality to make someone feel the way you do about our property. Secondly at Brewster we have what we call our “Always Honest”... More 

Sydney, New South Wales, Australia
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 11, 2014

I stayed at Mount Royal for 6 nights. This hotel is right in the heart of downtown Banff. It is a short walk to great restaurants, bars and shopping. Easy when booking tours as there's a bus terminal behind the hotel. Comfortable stay.

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Stephanie S Thank you for your recent review of the Mount Royal Hotel We are very glad to hear that you had a comfortable stay and that you enjoyed our fantastic location in the Heart of Banff which does make it extremely convenient to enjoy all the Banff National Park has to offer. We once again thank you for... More 

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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 135
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Also Known As:
Mount Royal Banff
Hotel Mount Royal
Hotel Style:
#3 Best Value Hotel in Banff

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