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All 33 Banff hotels

Mount Royal Hotel

3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
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Mount Royal Hotel
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Ranked #24 of 33 Hotels in Banff
A recent review
4 of 5 stars reviewed yesterday
SnowWurmli Great Malvern, United Kingdom
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530 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Great Malvern, United Kingdom
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is in a fantastic location right on the high street in the centre of the shops, restaurants and bars. The hotel staff are really helpful and friendly but the hotel is a little dated and the decor in the rooms a little tired, but kept nice and clean. Our room had a lovely view of Mount Rundell however... More

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Cheltenham
Top Contributor
107 reviews 107 reviews
28 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

It's difficult to rate this hotel as the location is its great selling point. It is right on the main street in Banff. The hotel badly needs updating, and is actually quite dingy (though not dirty). Our room was large (but dated) with a reasonable bathroom. Apparently it was bought by the local transportation and tour firm, Brewster, a couple... More

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Edmonton, Canada
Top Contributor
60 reviews 60 reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

The location is great and the available parking in the rear is also enjoyed. However the paper thin walls & loud echo in the hallway flooring led our one night there to be a terrible experience. We barely slept as people jarred up and down the halls and the folks above us decided to Riverdance. Visibly, the rooms are awesome... More

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Leicestershire, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

The location couldn't be more central to banff. Good rooms and facilities. Secure parking out back. Helpful staff. Half decent restaurant and bar on site. Will certainly be staying there again when we go to banff.

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Joelaurence On behalf of all of us at Brewster Hospitality I would like to extend my warm thanks to you for taking the time to leave us your glowing review of the Mount Royal Hotel. We always appreciate knowing our guests have enjoyed themselves and have been well served. We look forward to welcoming you back to the Mount... More

Ipswich, Australia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

That's just about it!! Room was not cleaned after the first day, had to ask for towels, key did not work after the first day therefore one long trip back to reception to reconfigure. Did not supply paper tissue when asked, no soap was supplied, but staff left a bottle of spray cleaning vinegar in the room instead!! The room... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Marco D Please allow me to extend my most sincere apologies for the experience you received during your recent visit to the Mount Royal Hotel. I was extremely troubled to read your comments, during the last few weeks on occasion, extreme staffing shortages have led to issues within the hotel, but that’s certainly no excuse for what happened during... More

Warrington, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is right on the main street opposite the incredible Christmas shop, and has a good on site restaurant. Our room was on the front and had mountain views, but on Saturday night was a little noisy until 2am! Bathrooms are very small and bedrooms huge.

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear martytc2014 Thank you for your recent review of the Mount Royal Hotel First and foremost I would like to apologize for any issues you may have had with noise during your stay, as a downtown location, near many of the most popular bars and clubs we do on occasion experience heightened noise issues from Banff revellers. We are happy... More

Prince George, British Columbia, Canada
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed here on March 28 and March 29, 2014 in one of the suites on the fourth floor...yes the hotel does have 4 floors...a little challenging to find that suite on the fourth floor...but we did, as did our guests. The room cost $250 per night and was about a 1,000 square feet. It did have excellent views, though.... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Graham L Let me begin my extending our most sincere apologies for the experience you received during your stay at the Mount Royal Hotel in March. We certainly appreciate knowing any lapse in our standards so that they can be corrected, though they should not happen in the first place. It’s no secret that our building is older and... More

Birmingham
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We enjoyed a 2 night stay here during our Rockies tour. A lovely hotel. It was clean and comfortable. Very central in Banff, found on the main road. It had a nice jacuzzi downstairs, which no one else seemed to bother with. Each evening we went down and spent a peaceful hour easing our aching legs! There was also a... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear apperley17 On behalf of all of us at Brewster Hospitality we thank you very much for taking the time to leave us your very kind and balanced review of our property. As with any hotel we are certainly not without our weaknesses and we thank you for your comments on areas you feel we need improvement in, we value... More

cheshire
Top Contributor
441 reviews 441 reviews
168 hotel reviews
200 helpful votes 200 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Free parking and wi fi right on the main street with lots of bars and restaurants. Comfortable rooms with great view really but are there any bad views in Banff it's a great town at in the hotel at toque which was fine loved it.

Was this review helpful? Yes 1
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear iantoes On behalf of all of us at Brewster Hospitality we would like to thank you for taking the time to leave us your fantastic review of our property and for pointing out some of the amenities we offer to your fellow travellers, particularly our Free Parking and Wi-Fi. We are very happy to hear you had such a... More

Peacehaven, East Sussex
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

On one of those coach tours stayed recently for 2 nights. A well located hotel for seeing the local sights. It provided all we needed, but it could be updated as it is a little tired in places. We avoided the rush at breakfast and enjoyed it. Did not bother with the restaurant in the evening as it was too... More

Was this review helpful? Yes 1
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Lesley C I’d like to thank you for taking the time to leave us feedback regarding your recent stay at the Mount Royal Hotel. We value the opportunity to learn how we can improve our experience for all guests going into the future and reviews like yours help us do so. We also thank you for pointing out our... More

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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 135
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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