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All 33 Banff hotels

Mount Royal Hotel

3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
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66%
Ranked #20 of 33 hotels in Banff
A recent review
3 of 5 stars reviewed 2 days ago
Arthur S Southampton, United Kingdom
  • Reviews (484)
  • Photos (123)
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484 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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English first
Southampton, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed at the Mount Royal in July, found the Staff very friendly unfortunately the Room we were allocated was past its sell by date. Tried to tune in the radio and the bedside shelf fell on my foot.Not a good start.The plus side of the Hotel is the location right in the centre of Town.

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Kingston-upon-Hull, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

Great location, freindly staff, especially the guy on the tours/info , he was ver good, Dan I think they called him. Beds are so comfy, could have slept in them for hours, but too much to do ! Slap bang in the middle of the town, can't get any more central, didn't go for the breakfast option, as it was... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Paul C Thank you for taking the time to leave us your review about your recent stay at the Mount Royal Hotel First and foremost we would like to apologize for the issues you experienced during your stay, this is not at all consistent with our standards and your troubling comments have been passed on to our housekeeping department... More

buckingham
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

After a long flight to Calgary and arriving in awful weather, the Mount Royal was a good place to recover and acclimatise. Although the decor is rather dark and a bit tired, everything was spotlessly clean, the room well equipped and the bed extremely comfortable. The location is excellent and it takes seconds to reach a wide range of shops... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear wendy h Thank you for taking the time to leave us a review about your recent stay at the Mount Royal Hotel We are very happy to hear you had such a thoroughly positive experience with us and that you enjoyed the location and comfort of our beds and we also thank you for your kind words about our... More

Antwerp, Belgium
Contributor
20 reviews 20 reviews
11 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 1 week ago

This very large hotel is very well located in Banff downtown but this must be their best benefit.. All coach tours overnight here and independent travellers seem not very welcome. We complained about A/C and Wifi not working in our room but these problems have never been solved. Parking spaces were not sufficient and we had to park in another... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear rimage2000 Thank you for your recent review of the Mount Royal Hotel First and foremost we would like to apologize for the issues you experienced during your stay, for our Wi-Fi we have recently upgraded our entire network which we believe has resolved the problem. For the A/C we are very sorry that we failed to resolve this issue,... More

Edmonton, Canada
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We love the location of this hotel.. Its right in downtown Banff with everything in walking distance.. However, the hotel itself is just ok. It isn't anything fancy but has all the amenities and good service. We asked for a King room, which was tucked away in a corner with no view. Plenty if parking is available and its free..... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Aarij B Thank you for your recent review of the Mount Royal Hotel First and foremost we would like to apologize for anything that did not meet your expectations, as you pointed out we may not be a 5 star hotel but we always strive to exceed the expectations of our guests and it wouldn’t appear we did so... More

calgary,canada
Contributor
18 reviews 18 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

An average hotel,but clean and close to all downtown activities,if your a skier the ski buses arrive at the back of this hotel each morning,so convenience is key here,friendly staff,on site restaurant,nice indoor Jacuzzi area as well,

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear jack123156 Thank you for your recent review of the Mount Royal Hotel We are very happy to hear you had an overall positive experience during your stay with us and we thank you for pointing some of the facilities we offer our guests and for your kind words about our staff who always strive to create positive experiences for... More

Toronto
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Pretty much the only good thing about the hotel is the location (and the desk staff are great too) We stayed here for 3 days and the location could not be beat, and the free parking was great too. The hotel was dated, carpet was ripped and the room was dark. The toilet did not flush, we had no soap... More

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MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear murphers, Thank-you very much for your review. I apologize for the issues that affected your experience with us, and I would like to assure you that I will pass your concerns on to our Maintenance and Housekeeping departments to be addressed. Our guest laundry closes at 10pm for noise reasons, so it should not have disturbed you anywhere near... More

Sussex
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had 3 nights at this hotel. We found it a very pleasant stay, was clean and staff were very helpful. All toiletries provided, and there were even ear plugs in the room when we arrived (our room was at the front of the hotel.). We didn't need the ear plugs as didn't find it too noisy. Hotel is close... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear BikerGal650 Thank you for taking the time to leave us your comments about your recent stay with us at the Mount Royal Hotel We are very pleased to hear that you so thoroughly enjoyed your stay with us and we thank you for your kind words about our staff and for pointing out our fantastic location, which does make... More

Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

overall good location stayed for one night , the front desk she was helpful , the room was good 3th floor at the back overlooking the car parking , the bathroom was small 1/2 renovated , when we took the room they told us that they have a small fridge , but when we got to the room it wasn't... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear fredrek Thank you for your recent review of the Mount Royal Hotel We apologize for any inconvenience in regards to the issues you had with the fridge, due to the older electrical infrastructure of our building we cannot guarantee fridges to any of our guests as we feature very few rooms that have them, we are very sorry if... More

london
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Mount Royal for 1 night reception was very friendly and efficient special mention for Ben came across in a very professional manner. Had a room on the third floor at the back overlooking the car park. Room was clean spacious and comfortable. The standout feature of this hotel is the location right in the centre of downtown... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Globalbum Thank you for your recent review of the Mount Royal Hotel We are very happy to hear you enjoyed your stay with us and we thank you for pointing out our fantastic location in the Heart of Banff which does make it extremely convenient to enjoy all that Banff has to offer. We also thank you particularly for... More

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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mount Royal Hotel 3*
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

123 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style
#3 Best Value Hotel in Banff
Hotel Class
Official Description (provided by the hotel)
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
Number of rooms
135

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