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All 33 Banff hotels

Mount Royal Hotel

3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
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Ranked #22 of 33 hotels in Banff
A recent review
3 of 5 stars reviewed 6 days ago
KelsK Regina, Canada
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509 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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English first
Taunton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Avoid this room! This was our final hotel on our tour of Canada, what a let down. I always try to look for the good points first, errrm it was clean (so I thought) sneaky hidden dirty duvet which I didn't spot until we were leaving. Tatty towels, frayed. Now I'm eco friendly but they needed sorting. There was a... More

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Regina, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

The location really is the best part about the hotel. Right downtown within walking distance of lots of good restaurants and shops. Needs updating though, especially new carpets. Cleaning staff didn't come one day even though we were gone all day which was strange. The only reason I would stay again would be because of the location, but the hotel... More

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Leduc, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The Mount Royal Hotel is in desperate need of an overhaul. It is very outdated. It would be in the ownership's best interest to gut one floor at a time and modernize it. It is also difficult to find the parking associated with hotel. The only thing it has going for it is central location.

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Dwardio Thank you for your recent review of the Mount Royal Hotel We apologize we were not able to provide you with the kind of experience you were looking for on the occasion of your visit, the Mount Royal Hotel features a variety of rooms, some updated, some of an older décor which we recognize is not for everyone.... More

Hampshire
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The note is situated right on the high street in Banff (the start of just about everyone's Rockies road trip) so everything in the town is in walking distance. There is ample parking out the back of the hotel for even the most grotesquely sized cars (as most appear to the humble British tourist). The hotel is much bigger than... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Ocelotpie Thank you for your recent review of the Mount Royal Hotel. On behalf of all of us at Brewster Hospitality we sincerely appreciate your glowing review of our property and our staff, reviews like yours shows us that our efforts are not in vein as our goal is always to provide the best guest experience possible and we... More

Cwmbran, United Kingdom
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The best I can say is that the location in Banff Avenue is great. Staff were indifferent to any complaints, room not ready at 5.00pm - not good enough. Room was ok but parts of the hotel are a little tired and must be due for an upgrade fairly soon. Repeat, location excellent.

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear AlanM827 Thank you for your recent review of the Mount Royal Hotel First and foremost I would like to sincerely apologize for some of the issues you experienced during your stay with us, we have been experiencing delay issues with our laundry contractor resulting in delayed check-in times on a few occasions this summer, but we recognize that this... More

Calgary, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

First time at this hotel, have been other brewster properties in banff and they were ok. This experience by far is the worse I have had at any hotel. We got there early so we asked if we could be notified if the room is available earlier, we were never notified even though they had told us that there was... More

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MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear CoVinhLuong, Thank-you for your honest and detailed review, and I apologize unreservedly for the disappointing experience that you had while staying with us. I have passed on your concerns about the condition of the room to our Maintenance Manager and Executive Housekeeper, and we will be sure to address them. I'm also sorry that we were not able to... More

Diogo, Thies, Senegal
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here 2 nights when visiting Banff, we chose the hotel due to its location which is right in the heart of the main strip "Banff ave" we chose this so we didn't have to drive all the time to go out for a few drinks, The Hotel itself was very clean and tidy, We stayed in the 2... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear 243DavidF243 On behalf of all of us here at Brewster Hospitality we were like to sincerely thank you for your 5 star review of our property and we are very glad to hear that you had such a fantastic time in Banff and that our staff were prompt in fixing the issue with your toilet. Our goal is always... More

Milton Keynes
Senior Contributor
39 reviews 39 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

A very busy hotel though tired a d showing signs of wear, some carpets worn and grubby.A shame as it would take little to rectify.Bedroom small,portable aircon unit, comfortable small double bed and tiny bathroom.Safe was useful.Staff were young helpful and enthusiastic from many nations.Dinner taken in lounge as restaurant was busy.Good food well cooked & presented.Breakfast your average hot... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Globaltraveller55 Thank you for your recent review of the Mount Royal Hotel First and foremost we would like to sincerely apologize for some of the issues you brought up in your review; we have currently embarked on a program through our maintenance department to clean every carpet in the hotel to address the concerns of our guests. We are... More

Bournemouth, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is in an amazing location with all the shops and restaurants right on your doorstop. However, the rooms themselves so very badly need some money spent on them! Although large rooms the carpets were badly stained and ripped and the furniture damaged. The front of house staff are very good and helpful.

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Catherine H Thank for your recent review of the Mount Royal Hotel First and foremost we apologize for the various issues you brought up in your review in regards to the state of the room, this is not consistent with our standards and your comments have been passed on to both our housekeeping and maintenance department to address. We... More

Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Since we were not driving, we wanted a downtown location for walking to the regional sites. Mount Royal was a good choice. Aside from the noisy neighbors who were eventually quieted, the staff was very helpful all around. The breakfast buffet was gratis because of the overnight noise and it was busy because of a tour group. All in all... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Sparky6843 Thank you for your recent review of the Mount Royal Hotel First and foremost I would like to apologize for the issues you had with noise, I’m glad our staff could solve that situation for you. We regret to hear that your stay was only satisfactory; our goal is to exceed guest expectations which we clearly have not... More

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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mount Royal Hotel 3*
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style
#1 Best Value Hotel in Banff
Hotel Class
Official Description (provided by the hotel)
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
Number of rooms
135

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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