We stayed here with a tour group for 3 nights. If I had to pay for it myself I would have been pleased. It is in an excellent location right in the middle of all the shops, bars and restaurants in Banff, but it wasn't noisy. There is a fair sized lobby area, with a travel desk with information and... more

Stayed here for one night during a trip to Banff National Park. Overall, it was a good stay. The hotel was nice and clean. The rooms were maybe a bit small, but we had three women so there were a lot of bags and things, which may have made the room appear smaller! Friendly staff. They did have a concierge... more

My wife and I stayed at the Mount Royal Hotel as part of a weekend get-away. After booking the hotel, I read through many of the reviews posted and was concerned about the inconsistencies in the reviews – quite confusing. So… Instead of a blow-by-blow description of the hotel, I’m going to focus on our experience and how it compared... more

We stayed at this hotel for 2 nights, and we were satisfied. One of the nights during our stay a storm hit Banff and the whole town had a power outage. We were out when that happened and worried that we would not be able to access to our room because of that! Apparently, they have a backup system so... more

It started off bad and just got worse. We had a 2 room suite which was decorated nicely and the king size bed was comfy but that's about it. While going to our room we came to stairs we had to go down to get to our room. Lug all the luggage off the cart, down 5 steps and down... more

The hotel is on the main street of Banff . Before we arrived we had an email from the conciege asking if we had any requests and suggestions for places to visit. this service continued throughout the visit. the breakfast was very good and the resturant served a good selection of food. the rooms were a good size and clean. more

I have stayed at the Mount Royal before overlooking Banff Avenue but this time was sent to the old Cascade Inn annex down the maze of hallways. When I had phoned two days before they said that we would be overlooking Banff avenue but somehow were assigned the tired old crap wing. Complained but was given a pale-faced explanation by... more

I reserved the Brewster Bundle plus Gondola lift passes, and Minnewanka cruise tickets all for $250. OK, in retrospect it sounded a little too good to be true. When we got to the hotel, we first had the experience of finding our room after going down a half-flight of stairs (about five steps) halfway down the hall. OK, so we... more

the location is great,but the rooms are very dirty,specially the bathroom, very dirty and smelly since the first time we went in, and the carpets are very dirty and a lot of stains everywhere, the walls, carpets, everywhere. the guy that did our check in, was very, very rude. The walls are very thin, and you can hear everything from... more