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All 33 Banff hotels

Mount Royal Hotel

3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
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Ranked #23 of 33 Hotels in Banff
A recent review
3 of 5 stars reviewed 3 days ago
BingleyJeanneB Bingley
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520 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bingley
Contributor
20 reviews 20 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

As an independent traveller it is a bit off putting that this hotel is predominantly used for coach tours. Our first room we asked to be changed after one night, it had a nice sitting room and bathroom but as it was on a corner the room where the bed was was barely wide enough for a double bed. It... More

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Blackpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I am one of the "suckers" (see previous reviews) who stayed 2 nights here as part of a package tour. The hotel was not one of the better ones we had stayed in on the tour but was acceptable for our short stay. We had planned on eating there the first evening but found that there was a 30 minute... More

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Toronto, Canada
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I've been staying at the Mount Royal for a decade, but the place is just getting so dumpy and rundown I can't take it anymore, especially for $225 a night. The lobby is ok, but upstairs is bad news with the whole place feeling like the owners are just ringing money out of the hotel without investing any back. How... More

Was this review helpful? Yes 2
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Susan N I would start by saying it is not without an extreme degree of difficulty that I respond to this review. Firstly, it is never the intention of either the Mount Royal Hotel or Brewster Hospitality to make someone feel the way you do about our property. Secondly at Brewster we have what we call our “Always Honest”... More

Sydney, New South Wales, Australia
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at Mount Royal for 6 nights. This hotel is right in the heart of downtown Banff. It is a short walk to great restaurants, bars and shopping. Easy when booking tours as there's a bus terminal behind the hotel. Comfortable stay.

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Stephanie S Thank you for your recent review of the Mount Royal Hotel We are very glad to hear that you had a comfortable stay and that you enjoyed our fantastic location in the Heart of Banff which does make it extremely convenient to enjoy all the Banff National Park has to offer. We once again thank you for... More

Nottingham, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Situated in the middle of town, however the town is not that big and everything is in easy walking distance. The hotel was tired and in need of an uplift. The staff were very friendly especially in the bar, where I would recommend you eat as they serve the same food as the restaurant. The hotel is served by tours... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Sue_M887 Thank you for your recent review of the Mount Royal Hotel We regret to hear that you did not seem to enjoy your stay with us and we apologize for any issues that may have occurred that brought you to that conclusion. We have taken all the comments in your review on board in order to provide a... More

Middlebury, Connecticut
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed 2 nights in this hotel and encountered a disinterested front desk, dirty carpets, bathroom partially upgraded ,chips in the bathroom tiles, mildew in the tub area and filthy carpets especially in the hallway, The breakfast was OK and the breakfast staff pleasant. The best thing about this hotel is its' location. It's right on the main street of Banff.... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Linda G Thank you for your recent review of Mount Royal Hotel First and foremost I would like to sincerely apologize for some of the issues you experienced during your stay with us, I can assure you that you experience is not consistent with our standards and your concerning comments have been passed on to the appropriate department heads... More

Portland
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The good: The service was fine (from check-in to maid staff in hallway). The location is great if you want to be in central Banff and the parking is free at the hotel. We parked our car and walked everywhere during our stay. The two double beds were fine, with clean linens. The room faced out the side of the... More

Was this review helpful? Yes 1
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear MBtravelz Thank you for taking the time to leave us your thoughts about your recent stay at the Mount Royal Hotel First and foremost we would like to sincerely apologize for some of the issues you experienced during your stay, particularly for the concerning comments about the state of the room you were given, this is certainly not the... More

Eastbourne, United Kingdom
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed a 2 night say here during out Rockies tour. A lovely hotel. spotlessly clean and comfortable room on the main road. I thought it might be a bit noisy because of the location, but it wasn't. You will be spoilt for eating places but the hotel itself was really good. I'd certyainly come back here if I was... More

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear JenniferM54 Thank you for your recent review of the Mount Royal Hotel It is fantastic to hear that you had such a comfortable and peaceful stay with us and we thank you for your kind words about our property. It is always the objective of Brewster Hospitality to provide our guests with stays like yours and we are very... More

Ottawa, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent Location,super Customer Service and very good hotel. We were upgraded to a room with 2 beds (initially we booked a room with only one bed) AT NO EXTRA-COST (and that was during the high season, in August 2014)

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear CarmPhilips Thank you for your recent review of the Mount Royal Hotel First and foremost I would like to thank you for your kind words about our staff, we have a deep commitment to serve our guests as best we can and whenever availability allows we will always oblige a request that will make their stays more enjoyable and... More

Victoria, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Nice big and quiet room! We visited in August. This hotel is right in downtown Banff. Close walk to everything. We saw a couple elks just down the road by the bow river. Hotel was definitely adequate for what we were looking for- free parking and the room was bigger than average.

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear RAM_695 Thank you for your recent review of the Mount Royal Hotel Our goal at Brewster Hospitality is always to provide a fantastic stay coupled with a fantastic time in Banff for our guests. We are very happy to have achieved that goal on the occasion of your visit and it certainly doesn’t hurt to get some fantastic wildlife... More

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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 135
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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