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Mount Royal Hotel

138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
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662 Reviews from our TripAdvisor Community

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Traveler rating
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    260
    155
    63
    35
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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Birmingham, United Kingdom
Level Contributor
4 reviews
3 of 5 stars Reviewed yesterday NEW

An okay experience. Had a 'Premium' room, but didn't feel like that; understand that not every room is going to look like the photos on the website, but carpet had stains, peeling paint on the bathroom walls, bits of fascia chipped off the desk... Front desk staff civil. On the other hand: great location right in the centre, didn't find... More 

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Vancouver Island, Canada
Level Contributor
74 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is very nice, the rooms are large and clean, the beds are extremely comfortable. The corridors are quite narrow. You can enjoy a drink in the hotel bar or the restaurant in the Lobby, the staff were very friendly and I would stay here again.

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Leeds, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Great first impression on arrival in the Reception area. Front desk staff were very helpful on check-in, detailing various places on a map for us. Our room however was at the end of a very long corridor and was in need of a bit of TLC. Décor and lighting made the room seem quite dreary however, on sneaking a look... More 

Was this review helpful? Yes 2
Hertfordshire
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The good points: Centrally located, powerful shower, comfortable bed. The bad points. Many of these have been detailed by other contributors. Carpets are stained and in our room had ruffed up badly; bathroom door so badly warped it would not close; light switches that seem to date from the 60's and make you wonder about the quality of the wiring;... More 

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Wichita, Kansas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

8 of us traveling together stayed at this hotel July 18/19 2015 .Staff went out of way to try and help us find a clean room.Carpet very dirty with spots all over it. Used soap left in our room, elongated toilet seat sitting on top of round toilet bowl. Did not fit well. Water dripping to water tub.Wallpaper coming off... More 

Was this review helpful? Yes 1

Travelers are raving about these Banff hotels

Wichita, Kansas
1 of 5 stars Reviewed 5 days ago NEW

Our group was placed in this hotel by tour operator as our last stop of our tour in Canada.. When we first arrived the outside looked dated but nice & entering the lobby it was nice. After checking in we took an elevator to the 3rd floor. The halls were very dark & the carpet was very soiled. We had... More 

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Calgary, Canada
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

It was only a one night stay at the hotel. This was a place my husband recalls staying at about 35 years ago skiing in Banff. He said that the room decor was a step back in time and in need of some major updating. The bed was comfortable, the bathroom fixtures were newer, but the carpet and some paint... More 

Was this review helpful? Yes 1
Saskatoon
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed July 18, 2015. This is a decent hotel although it is dated. The location is great right in the middle of main street downtown Banff. The rates were reasonable and the room we had was good sized with a separate sitting area with couch and chair. The only problem was the carpets were very stained so could either use... More 

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York, United Kingdom
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Having read some very negative reviews about this hotel we were disappointed to find out that our tour operator had changed us from the Aspen Lodge on the edge of Banff to this central location. We requested a "quiet" room and were given a third floor room overlooking the car park but still had a lovely mountain view with the... More 

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Luton, United Kingdom
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Definitely needs a refurb, otherwise beds very clean and comfortable and staff helpful. Our problems with a noisy room( laundry and ice machine) and the room not serviced 9 hours after we went out for the day were dealt with quickly and efficiently. However for a hotel of this calibre they should not have happened!

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MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear Andrea P, Thank you for your recent review of the Mount Royal Hotel. First and foremost we would like to take the opportunity to sincerely apologize that your room was not serviced in a timely manner. I have shared your comments with our Executive Housekeeper to insure this does not happen again. We appreciate your feedback it allows us... More 

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