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Mount Royal Hotel

138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
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Mount Royal Hotel
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Mount Royal Hotel
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613 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great location, located right on the main road. Close to all the shops, restaurants and clubs. The price wasn't too bad but a cheaper price meant no view. Our view was basically the roof and a bit of sky, not too exciting. If you are looking for something with more of a view, pay the extra costs. We booked with... More 

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Sydney, Australia
Top Contributor
116 reviews 116 reviews
33 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed yesterday NEW

This hotel has a few positives: - wonderful staff who are unfailing pleasant and helpful - location on Banff Avenue, close to everything, and - comfortable bed Unfortunately everything else is substandard: - hotel needs refurbishment, areas are worn and dirty looking, carpets stained and worn, bath towels ripped. - equipment doesn't work - kettle was caked in lime, hairdryer... More 

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Travelers are raving about these Banff hotels

Calgary, Canada
1 review
2 of 5 stars Reviewed 2 days ago NEW

I recently stayed at the Mount Royal, after having stayed several times in the past. This time was exponentially worse that previous visits: the soundproofing in the rooms (at least in the newer, wood-framed portion of the hotel) was horrendous. I heard every single step and word of all other guests in the hallway, every step of the people staying... More 

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Wimborne Minster, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

Extremely scruffy hotel including rooms and stairwell with stains all over the carpets and grubby tiles in the bathroom. Really needs a complete refurbishment. We booked a tour of the Rockies with Brewster travel and selected superior hotels, we can't imagine what the standard hotels are like!? Also room was not made up even though we were out all day.

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MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear Claire B, Thank you for taking the time to review your stay at the Mount Royal hotel. We are very sorry to hear that your experience did not meet your expectations. We appreciate your comments regarding the appearance of the hotel and I’m happy to share with you that we will be replacing our carpets later this year. We... More 

Edmonton, Canada
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms are clean but we were unable to control the temperature so had the window cracked which then made us understand the free earplugs on the nightstand. Parking was an issue with not being signposted properly, the comments from one particular employee suggesting that we are unable to read, even though when he walked to where he was suggesting... More 

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MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear travelbuggirlie, Thank you for taking the time to review your stay. We are very sorry to hear that the thermostat in your room was malfunctioning, I will pass along your comments to our Maintenance department so they can fix the issue right away. We would also like to apologize for the service issues you encountered during your stay. This... More 

Perth, Australia
Top Contributor
145 reviews 145 reviews
22 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was quite comfortable. It had the usual mod-cons but it was obvious that this was a budget hotel. For example there were only 2 Coat-hangers in the room, no electric socket in the bathroom, no bar fridge, no Hotel Folder/Directory for info, only 2 paper cups and no pen or note pad for leaving/taking notes. BUT the staff... More 

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Rick_Perth_Australia, Thank you for your recent review of the Mount Royal Hotel, we are pleased to hear that you had an overall good experience with us. I’m glad to hear that you enjoyed our downtown location and thank you for your kind words about our staff! We hope to see you back with us if you are in the... More 

Senior Contributor
32 reviews 32 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This place was the cheapest place on the strip by a country mile so I didn't expect a lot. It was really nice inside and the rooms are really good for the money. There really wasn't anything you could complain about and it's right in the city centre. The staff are good all round, and the bar and other facilities... More 

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Steve L, Thank you for your recent review of the Mount Royal Hotel. We are very happy to hear that you enjoyed your stay in Banff and had a pleasant experience with us. We hope to see you again in the future if you are back in the area! Thank you again for your feedback. Sincerely, Therese Gunnars Front... More 

Blaine, Minnesota
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay in this clean updated old hotel for two nights.. in the downtown area. Close to shopping, restaurants, and bus pick up for tours. Comfy beds large room big tv for relaxing. Would have liked a guide of stations and what was available. Front desk was helpful in giving us Sr. a good deal,. . and arranging... More 

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MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear eween49, Thank you for leaving such a wonderful review. We are very pleased that you enjoyed your stay with us. We hope to see you again in the future! Sincerely, Meaghan Young Front Office Manager Brewster Hospitality More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The Hotel has a central location. The rooms are old . However the staff are very friendly , polite abd helpful. The guy at reception offered great tips on sightseeing. The view from the hotel window was good .

Was this review helpful? Yes 1
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Starisha, Thank you for your recent review of the Mount Royal Hotel. We are very happy to hear that you enjoyed your stay with us and thank you for the kind words about our staff! We truly look forward to having you stay with us when you are back in the area. Thank you again for your feedback! Sincerely,... More 

Canada
Top Contributor
164 reviews 164 reviews
42 hotel reviews
180 helpful votes 180 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is historic as it is one of the oldest in the town and the location is second to none. It has character and yes parts may be dated but this is what give the hotel the charm. Excellent check in service by Ben, He was outstanding. We had a suite and the accommodation did not disappoint - king... More 

Was this review helpful? Yes 2
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear FriendlyTripper, On behalf of all of us at Brewster Hospitality we thank you very much for taking the time to review our hotel and for your kind words about our staff. It was a pleasure to have you stay with us and we are very pleased to hear that you had such a good experience. We hope we will... More 

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