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Mount Royal Hotel

3.0 of 5
138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
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Mount Royal Hotel
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Mount Royal Hotel
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Mount Royal Hotel
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598 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
4 of 5 stars Reviewed 1 week ago

Stayed at the Mount Royal for a couple days on a recent ski trip. We were pleasantly suprized with the room size in a hotel this age. Two queen beds were very comfortable with plenty of pillows. Clean and bright room. Staff were friendly and helpful. No complaints and would stay there again.

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Kevin H Thank you for your recent review of the Mount Royal Hotel, we are very pleased to hear that you had such a good stay with us! We thank you for your kind words about our staff and the hotel, we look forward to having you stay with us when you are in the area again! Thank you... More 

Wollongong, Australia
Top Contributor
398 reviews 398 reviews
48 hotel reviews
194 helpful votes 194 helpful votes
5 of 5 stars Reviewed 1 week ago

Mount Royal is a hotel from a bygone era, rebuilt about fifty years ago after the original building was burnt down. However it retains that feeling of a bygone era where the architecture and wood panelling speak of a time where people holidayed for the venue itself. However Mt Royal is located smack bang in the middle of Banff a... More 

Was this review helpful? Yes 1
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Eddie O, Thank you for your recent review of the Mount Royal Hotel. We are very happy to hear that you had such a good stay with us and enjoyed our downtown location, and thank you for your kind words about our staff! We look forward to having you stay with us again when you are back in the... More 

Calgary, Canada
Top Contributor
80 reviews 80 reviews
18 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My wife and I just returned from a weekend in Banff and spent one night in the Mount Royal Hotel. We travel with our dogs and selected this hotel in particular because they are pet friendly. (note that we have stayed here before) The check in process was quick and easy, and the staff we all very friendly. Our room... More 

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Mike P, Thank you for your recent review of the Mount Royal Hotel. We are very happy to hear that you enjoyed your stay with us! We do apologize for the issues you had with the heating. Unfortunately, in some areas of the hotel the windows doesn’t open, but we will be more than happy to provide you with... More 

Thunder Bay, Canada
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend and I relocated to Kelowna from Ontario and were looking for an affordable place to stay while checking out Banff - this place was an absolute gem!!! The service was impeccable (we received a phone call minutes after arriving in our room from the front desk asking if the room met our expectations) and it was clean, comfortable... More 

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Jessica K On behalf of all of us at Brewster Hospitality we thank you very much for taking the time to leave us your glowing review of the Mount Royal Hotel. It was a pleasure to have you stay with us and we are very pleased to hear we were able to provide you with such a positive experience.... More 

Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

From the exterior the building looks nice but inside is a nightmare. Our room was beyond filthy. My 3 year old found someone's medication they left in the room and started playing with it, so that was totally classy. The carpets were stained and tattered and all the furniture looks like it was picked out of a dumpster (extremely old... More 

Was this review helpful? Yes 1
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear SenatorsFanDan First and foremost we thank you for taking the time to leave us your feedback. We are shocked and alarmed at what we have read here and our management team will be reaching out to you privately regarding your stay with us. We deeply regret the experience you had with us and we sincerely hope we can make... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Mount Royal for 2 weeks and chose it due to the reasonable value for our package deal. After reading some reviews I was unsure what to expect. On arrival we were pleasantly surprised. Buses for the ski resorts pick up from the back of the hotel so you don't need to walk far with ski's and... More 

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Karen R, We appreciate the time you took to write this review, your feedback is truly appreciated. We are very happy to hear you had such a positive experience with us and found it so convenient, and thank you especially for your kind words about our staff. It was a pleasure to have you stay us and we look... More 

São Paulo, São Paulo, Brazil
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location, many restaurants, shops, pubs, market... Also, they gave you discounts in restaurants for each day of your stay (not sure for how long, it seems to be something to promote their great new pub : Toque) and discounts (in their restaurant) for when you don't use cleaning service ($5). The wi-fi was very good. (netflix worked fine)

Was this review helpful? Yes 2
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Rodrigo B, Thank you for your recent review of the Mount Royal Hotel. We are very happy to hear that you had such a good stay with us and enjoyed our downtown location as well as our newest bar, The Toque. We truly appreciate your kind words and look forward to having you stay with us in the future... More 

Calgary, Canada
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here many times over my lifetime, and by no means is this a luxury hotel, but its not extreme budget either, its right in the middle. Perfect for someone who just wants a nice, clean, comfortable place to stay for the night during their stay in Banff, and also wants really good walking distance (easy walking distance no matter... More 

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear killershay Thank you for your recent review and for continuing to make the Mount Royal Hotel your property of choice during your visits to Banff. We greatly value your feedback in order to provide an even better guest experience going into the future. It was a pleasure to have you stay with us again and we look forward to... More 

Nanton, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent the night of March 20th in this fine establishment. Perfect location, right in the heart of downtown Banff. Close to pretty much every major spot and amenity in Banff, and right on the bus route as well. The ONLY negative of this location is we had a street facing room, which can get a little noisy depending on the... More 

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Kevin M, We truly appreciate your kind words about our staff and the hotel, and are so very happy to hear that you enjoyed your stay with us! When you are back in the future it will be our please to give you a quieter room in order to make your experience even better. We look forward to having... More 

Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We choose to stay here each time we visit Banff and this time was like each time.. Perfect! Easy check in, free parking, nice sized and looking rooms, comfortable beds, awesome showers and amazing location!!! Best hotel you could stay at for a great price in Banff!

Was this review helpful? Yes 1
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear kmck942708 On behalf of all of us at Brewster Hospitality I would like to thank you for yet another glowing review of the Mount Royal Hotel and for continuing to make us your hotel of choice during your visits to Banff. It was a pleasure to have you stay with us and we hope for many more visits to... More 

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