We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 33 Banff hotels

Mount Royal Hotel

3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Hotel amenities
Save Saved
You added Mount Royal Hotel to your Saves list
Mount Royal Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
65%
Ranked #22 of 33 hotels in Banff
A recent review
5 of 5 stars reviewed 1 week ago
Ocelotpie Hampshire
  • Overview
  • Reviews (507)
  • Photos (127)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (122)
  • Location
  • More
true
Write a Review

507 people have reviewed this hotel

Traveler rating
    113
    199
    123
    47
    25
See reviews for
87
237
28
19
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Leduc, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The Mount Royal Hotel is in desperate need of an overhaul. It is very outdated. It would be in the ownership's best interest to gut one floor at a time and modernize it. It is also difficult to find the parking associated with hotel. The only thing it has going for it is central location.

Was this review helpful? Yes
Hampshire
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

The note is situated right on the high street in Banff (the start of just about everyone's Rockies road trip) so everything in the town is in walking distance. There is ample parking out the back of the hotel for even the most grotesquely sized cars (as most appear to the humble British tourist). The hotel is much bigger than... More

Was this review helpful? Yes 1
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Ocelotpie Thank you for your recent review of the Mount Royal Hotel. On behalf of all of us at Brewster Hospitality we sincerely appreciate your glowing review of our property and our staff, reviews like yours shows us that our efforts are not in vein as our goal is always to provide the best guest experience possible and we... More

Cwmbran, United Kingdom
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

The best I can say is that the location in Banff Avenue is great. Staff were indifferent to any complaints, room not ready at 5.00pm - not good enough. Room was ok but parts of the hotel are a little tired and must be due for an upgrade fairly soon. Repeat, location excellent.

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear AlanM827 Thank you for your recent review of the Mount Royal Hotel First and foremost I would like to sincerely apologize for some of the issues you experienced during your stay with us, we have been experiencing delay issues with our laundry contractor resulting in delayed check-in times on a few occasions this summer, but we recognize that this... More

Calgary, Canada
1 review
1 of 5 stars Reviewed 1 week ago

First time at this hotel, have been other brewster properties in banff and they were ok. This experience by far is the worse I have had at any hotel. We got there early so we asked if we could be notified if the room is available earlier, we were never notified even though they had told us that there was... More

Was this review helpful? Yes
MRHGuestServices, Front Office Manager at Mount Royal Hotel, responded to this review

Dear CoVinhLuong, Thank-you for your honest and detailed review, and I apologize unreservedly for the disappointing experience that you had while staying with us. I have passed on your concerns about the condition of the room to our Maintenance Manager and Executive Housekeeper, and we will be sure to address them. I'm also sorry that we were not able to... More

Diogo, Thies, Senegal
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here 2 nights when visiting Banff, we chose the hotel due to its location which is right in the heart of the main strip "Banff ave" we chose this so we didn't have to drive all the time to go out for a few drinks, The Hotel itself was very clean and tidy, We stayed in the 2... More

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear 243DavidF243 On behalf of all of us here at Brewster Hospitality we were like to sincerely thank you for your 5 star review of our property and we are very glad to hear that you had such a fantastic time in Banff and that our staff were prompt in fixing the issue with your toilet. Our goal is always... More

Milton Keynes
Senior Contributor
39 reviews 39 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

A very busy hotel though tired a d showing signs of wear, some carpets worn and grubby.A shame as it would take little to rectify.Bedroom small,portable aircon unit, comfortable small double bed and tiny bathroom.Safe was useful.Staff were young helpful and enthusiastic from many nations.Dinner taken in lounge as restaurant was busy.Good food well cooked & presented.Breakfast your average hot... More

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Globaltraveller55 Thank you for your recent review of the Mount Royal Hotel First and foremost we would like to sincerely apologize for some of the issues you brought up in your review; we have currently embarked on a program through our maintenance department to clean every carpet in the hotel to address the concerns of our guests. We are... More

Bournemouth, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is in an amazing location with all the shops and restaurants right on your doorstop. However, the rooms themselves so very badly need some money spent on them! Although large rooms the carpets were badly stained and ripped and the furniture damaged. The front of house staff are very good and helpful.

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Catherine H Thank for your recent review of the Mount Royal Hotel First and foremost we apologize for the various issues you brought up in your review in regards to the state of the room, this is not consistent with our standards and your comments have been passed on to both our housekeeping and maintenance department to address. We... More

Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Since we were not driving, we wanted a downtown location for walking to the regional sites. Mount Royal was a good choice. Aside from the noisy neighbors who were eventually quieted, the staff was very helpful all around. The breakfast buffet was gratis because of the overnight noise and it was busy because of a tour group. All in all... More

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Sparky6843 Thank you for your recent review of the Mount Royal Hotel First and foremost I would like to apologize for the issues you had with noise, I’m glad our staff could solve that situation for you. We regret to hear that your stay was only satisfactory; our goal is to exceed guest expectations which we clearly have not... More

Hermiston, Oregon, United States
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It is an older hotel but can't beat being smack downtown of Banff. All the other hotels were way out on Timbuktu. So we did good. It wasn't noisy at all though we booked early and got a good room on the top floor. If noise bothers u you should get some earplugs they work wonders. My mom and I... More

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Rebekah Oakensh... H We would like to thank you very much for your glowing review of the Mount Royal Hotel, our goal is 100% guest satisfaction and we are very pleased to hear that for yourself and your mother we were able to provide you with such a fantastic stay, complemented with a fantastic time in Banff. We also... More

Gold Coast
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great location hotel however pretty expensive for what you get. It's right in the middle of Banff Ave which is great however the facilities need updating. Everynight the hot water wasn't really working to well and the TV reception wasn't to good either. Staff helpful but I just think the hotel needs work

Was this review helpful? Yes
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear cashola Thank you for your recent review of the Mount Royal Hotel We regret to hear that you did not feel that you got value for money during your stay with us and we apologize for some of the issues you experienced which brought you to that conclusion, we are investigating what may have happened with our hot water... More

Owners: What's your side of the story?
If you own or manage Mount Royal Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Mount Royal Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mount Royal Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Booking.com, Expedia, Priceline, Tingo, BookingOdigeoWL, TripOnline SA, Otel and Venere so you can book your Mount Royal Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mount Royal Banff
Hotel Mount Royal

127 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (121)
Viewed
Hotel & grounds (42)
Viewed
Room/suite (21)
Viewed
Bathroom (10)
Viewed
View from room (11)
Viewed
Dining (3)
Viewed
Other (34)

Management photos: Courtesy of the property manager

Viewed
All management photos (7)
Viewed
Room/suite (4)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (2)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Banff with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style
#1 Best Value Hotel in Banff
Hotel Class
Official Description (provided by the hotel)
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
Number of rooms
135

Questions & Answers

Questions? Get answers from Mount Royal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer