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Mount Royal Hotel

138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
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665 Reviews from our TripAdvisor Community

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Traveler rating
    149
    262
    155
    64
    35
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is located at the perfect spot on Banff Avenue. Upon checking in, the staff was extremely polite and even called our room later in the day to check if everything was to our satisfaction. You can access the hotel from the front or the back which makes it very convenient for those who have cars. There was ample... More 

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Rotherham
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

A basic hotel with a good location with ample reserved parking for guests and friendly staff. But maybe a bit too basic. Lots of little niggles: toilet blocked, when I went downstairs at 3 am to use lobby wc it was locked and night porter had to unlock it. We eventually had to plunge hand into the wc to unblock... More 

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Travelers are raving about these Banff hotels

Washington DC
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Heard mixed reviews of the noise and small rooms and dirty carpets. I requested a quiet room and got one, larger than expected, clean, housekeeping was spotless. Only negative is the bathroom is small and has no counter space. Agreee with other reviewers had best hot, strong shower and after a long day - its what is needed. The Front... More 

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Birmingham, United Kingdom
Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

An okay experience. Had a 'Premium' room, but didn't feel like that; understand that not every room is going to look like the photos on the website, but carpet had stains, peeling paint on the bathroom walls, bits of fascia chipped off the desk... Front desk staff civil. On the other hand: great location right in the centre, didn't find... More 

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Vancouver Island, Canada
Level Contributor
71 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very nice, the rooms are large and clean, the beds are extremely comfortable. The corridors are quite narrow. You can enjoy a drink in the hotel bar or the restaurant in the Lobby, the staff were very friendly and I would stay here again.

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Leeds, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Great first impression on arrival in the Reception area. Front desk staff were very helpful on check-in, detailing various places on a map for us. Our room however was at the end of a very long corridor and was in need of a bit of TLC. Décor and lighting made the room seem quite dreary however, on sneaking a look... More 

Was this review helpful? Yes 2
Hertfordshire
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

The good points: Centrally located, powerful shower, comfortable bed. The bad points. Many of these have been detailed by other contributors. Carpets are stained and in our room had ruffed up badly; bathroom door so badly warped it would not close; light switches that seem to date from the 60's and make you wonder about the quality of the wiring;... More 

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Wichita, Kansas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

8 of us traveling together stayed at this hotel July 18/19 2015 .Staff went out of way to try and help us find a clean room.Carpet very dirty with spots all over it. Used soap left in our room, elongated toilet seat sitting on top of round toilet bowl. Did not fit well. Water dripping to water tub.Wallpaper coming off... More 

Was this review helpful? Yes 1
Wichita, Kansas
1 review
1 of 5 stars Reviewed 1 week ago

Our group was placed in this hotel by tour operator as our last stop of our tour in Canada.. When we first arrived the outside looked dated but nice & entering the lobby it was nice. After checking in we took an elevator to the 3rd floor. The halls were very dark & the carpet was very soiled. We had... More 

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MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear Gpstubby, Thank you for taking the time to review your stay at the Mount Royal Hotel. Please accept our sincerest apologies for the issues you encountered during your stay. The carpet issue is part of the big projects for this year, we are planning to replace it during the next fall. We sincerely regret the experience you had with... More 

Calgary, Canada
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It was only a one night stay at the hotel. This was a place my husband recalls staying at about 35 years ago skiing in Banff. He said that the room decor was a step back in time and in need of some major updating. The bed was comfortable, the bathroom fixtures were newer, but the carpet and some paint... More 

Was this review helpful? Yes 1
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review

Dear 686MYTRIPS, Thank you very much for taking the time to leave us feedback regarding your visit to the Mount Royal Hotel 35 years later after your first visit. Streets are changing, but not the mountains. I am also pleased to inform you that we will be replacing the carpets starting this coming fall, as well as starting other projects... More 

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