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Douglas Fir Resort & Chalets

3.0 of 5
525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
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Douglas Fir Resort & Chalets
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136 traveler photos
Ranked #2 of 33 hotels in Banff
4.5 of 5 stars 488 Reviews
Travelers' Choice award winner Travelers' Choice® 2012 Winner Family
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488 reviews from our community

What travelers say about this hotel
  • “Water slide” (25)
  • “Full kitchen” (15)
  • “Very clean” (13)
  • “Wood burning” (10)
  • “Hot tub” (10)
  • “Bedroom condo” (9)
  • “Flat screen TV” (8)
  • “Play area” (7)
  • “Indoor playgrounds” (5)
  • “Shuttle buses” (3)
Traveler rating
    205
    211
    47
    18
    7
Only show reviews for Family (308) | Couples (68) | Business (5)
Date Rating
Edmonton, Canada
Top Contributor
52 reviews 52 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Nice place, great location.”
4 of 5 stars Reviewed April 21, 2012
2
people found this review helpful

We spent 2 nights here and we were happy enough. Clean quiet and of course lots to see and do. More

Was this review helpful? Yes
See 4 more reviews by Rob E for Banff
Douglas Fir Resort, Manager at Douglas Fir Resort & Chalets, responded to this review
April 23, 2012

Thank you for your comments and for choosing to stay with us. We look forward to seeing you again soon! More

Perth, Australia
Senior Contributor
36 reviews 36 reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
“Great base for families to explore Banff”
5 of 5 stars Reviewed April 20, 2012
2
people found this review helpful

We were initially only going to stay for 2 nights and ended up staying an extra night as our family of 5 enjoyed it so much. All of the staff that we had contact with were very friendly and always helpful with advice and maps! The view from our room has so far been the best on our 5 week... More

Was this review helpful? Yes
Calgary, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Great family getaway!”
4 of 5 stars Reviewed April 19, 2012
3
people found this review helpful

This is the second time we have been to this property in less than 6 months. Our kids (aged 4-8)love it and never want to leave! The hotel offers so many great activities that you need to stay at least 2 nights in order to spend the time enjoying them. Waterslides are fantastic but the kiddie pool leaves a lot... More

Was this review helpful? Yes
Douglas Fir Resort, Manager at Douglas Fir Resort & Chalets, responded to this review
April 23, 2012

Thank you for taking the time to write a review on your recent stay. It’s great to hear how accommodating you found our spacious loft units, holiday packages and family friendly amenities. May I also thank you for your feedback on where we can improve; we welcome all comments and use them to provide a better customer experience for our... More

Chicago
1 review
2 helpful votes 2 helpful votes
“EXELLENT!!!”
5 of 5 stars Reviewed April 16, 2012
2
people found this review helpful

Three of us shared a cabin. Plenty of room, very clean and cozy!! We definitly will be staying at Douglas Fir our next visit in Banff!!! More

Was this review helpful? Yes
Douglas Fir Resort, Manager at Douglas Fir Resort & Chalets, responded to this review
April 19, 2012

Thank you for your great comments. We look forward to seeing you again on your next visit to Banff. More

Saskatoon, SK
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Great family hotel - baby friendly!”
4 of 5 stars Reviewed April 13, 2012
2
people found this review helpful

We had a great 2 night stay at Douglas Fir! They had a play pen and baby gate to keep things safe. The kitchens were well equipped to cook a few meals in our room. The on-site grocery store is more of a convenience store (limited stock and somewhat high prices), but the Safeway in town was about the same... More

Was this review helpful? Yes
Douglas Fir Resort, Manager at Douglas Fir Resort & Chalets, responded to this review
April 16, 2012

Thank you so much for your review, I’m so pleased to hear your fantastic stay at the Douglas Fir Resort & Chalets. Our kitchens are certainly convenient for family meals, plus they help you save on dining out in Banff every night. If you’re looking to take the night off from your little ones, check out our Mom & Dads... More

vanash
Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
40 helpful votes 40 helpful votes
“so much fun, the kids didnt want to leave”
4 of 5 stars Reviewed April 12, 2012
2
people found this review helpful

this was our second stay at the douglas fir, and we had a blast. the first stay we were not there long enough to enjoy it all. this time we had two full days, and got to enjoy it all. for the kids, they just wanted to play 24-7, which was great, since there was free wireless accessible from the... More

Was this review helpful? Yes
See 3 more reviews by vanash for Banff
Douglas Fir Resort, Manager at Douglas Fir Resort & Chalets, responded to this review
April 16, 2012

Thank you for taking the time to provide us with a review on your recent stay. It’s wonderful to hear you had a great time and I will be sure to pass on your fantastic comments to our staff regarding the cleanliness of our giant indoor kids Playzone! We do have a very small number of rooms located near our... More

Winnipeg, Canada
Senior Contributor
32 reviews 32 reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Great place for our family spring break”
4 of 5 stars Reviewed April 10, 2012
2
people found this review helpful

We stayed here for a second time for Spring Break with our three kids to ski and snowboard. No, it's not kind of place I would stay if it were just myself and my husband, but with a bunch of teen and pre-teen boys, the loft with the kitchenette was perfect. We had to call often to get room service... More

Was this review helpful? Yes
See 6 more reviews by hardern for Banff
Douglas Fir Resort, Manager at Douglas Fir Resort & Chalets, responded to this review
April 12, 2012

Thank you for choosing the Douglas Fir Resort as your hotel for your ski and snowboard vacation. I’m sorry that your room was not serviced as often as requested. Please know that this does not reflect our usual high standard of housekeeping and your comments have been passed on to managerial departments. I’m pleased to hear that our A-Frame Chalet... More

Edmonton AB
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Time for some renov.”
4 of 5 stars Reviewed April 10, 2012
4
people found this review helpful

I have two young kids and they just love the waterslide and playzone. For myself, I love the fireplace, the cracking and poping and the smell. The steam room is great while the kids are on the slide. I have used this place for years and it is time for some major renovation. The bed mattress we got this time... More

Was this review helpful? Yes
Douglas Fir Resort, Manager at Douglas Fir Resort & Chalets, responded to this review
April 12, 2012

Thank you for your feedback on your stay with us. We are continually improving the Douglas Fir Resort to maintain an exceptional standard of customer experience. We recently fitted gas fireplaces and installed new lighting in our One Bedroom Condos and replaced a number of our sofa beds as well as renovated our two giant indoor waterslides. We do have... More

Calgary, AB
1 review
2 helpful votes 2 helpful votes
“Great family resort”
4 of 5 stars Reviewed April 4, 2012
2
people found this review helpful

My husband and I recently stayed here for the first time with our two kids who are 1 and 3. We were in a one bedroom condo, which is located in one of the cabins surrounding the main hotel. It was a cosy, clean room with a good amount of space for us. The full kitchen was fantastic too as... More

Was this review helpful? Yes
Douglas Fir Resort, Manager at Douglas Fir Resort & Chalets, responded to this review
April 9, 2012

Thank you so much for your review. We’re pleased to hear you had a wonderful stay at the Douglas Fir Resort & Chalets. Whilst we don’t have lifeguards on duty we do have two Waterpark Attendees monitoring correct usage of the waterslides at all times. I have passed on your comments to the appropriate departments to ensure this is not... More

Airdrie, Canada
2 reviews
3 helpful votes 3 helpful votes
“Allergy discovery”
4 of 5 stars Reviewed April 3, 2012
2
people found this review helpful

We stayed here on a quick overnight getaway with our teenaged children. The condo with loft was perfect, as kids had own beds and we had privacy. The only problem I had was with the intense smell of woodburning smoke which made me well aware of an allergy that I and my son both have discovered overnight. Thank goodness for... More

Was this review helpful? Yes
Douglas Fir Resort, Manager at Douglas Fir Resort & Chalets, responded to this review
April 9, 2012

Thank you for choosing to stay at the Douglas Fir Resort & Chalets. It’s fantastic to hear our One Bedroom Loft Condo was perfect for your needs and provided the much needed privacy you sought. We are taking steps to provide a more green experience for our guest as we are slowly introducing gas fireplaces in all of our rooms.... More

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Additional Information about Douglas Fir Resort & Chalets

  • Douglas Fir Hotel Chalets
  • Douglas Fir Banff
  • Douglas Fir Resort
Address: 525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
Price Range: $$

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Douglas Fir Resort & Chalets
525 Tunnel Mountain Drive
Banff, Banff National Park, Alberta T1L 1B2
Canada
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Gorgeous view of the mountains from the Douglas Fir Resort Indoor playzone Our room with a view fire
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