We stayed in a suite with a kitchen and fireplace. Kids loved LOVED the giant indoor playpark and waterslides - all free too. Seemed a bit far out from downtown banff but you get free bus service from the hotel. Can't wait to return!
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Thank you for your comments. We are extremely pleased to hear your kids loved our giant playzone and two indoor waterslides (we see your kid’s thumbs up as the ultimate approval). Our free and unlimited bus service for all of our guests certainly makes it convenient for you get downtown. We look forward to having you and your family stay...
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Nice staff and they keep this property in good condition , all is well
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Third stay here and would come again. Everything on site, friendly staff and comfortable room, though a bit hot. We had a studio suite in main building for 13 days to celebrate our 60th birthdays and quite big enough for 2 of us. Snow and skiing fantastic. Great to have the covered garage to get in and out-no snow scraping...
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Many thanks for your comments. It’s wonderful to hear you had a wonderful time during your 13 night stay with us. Not only that, but you choose to return to the Douglas Fir Resort & Chalets time and again. Our heated parkade for guests staying within the main lodge certainly comes in handy in the winter months! We wish you...
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Stayed in a chalet suite (for 4 days) with 6 of our family members and ABSOLUTELY LOVED IT!!! Indoor parking which was appreciated!! Loads of room for all concerned, wonderful view from the balcony, and a terrific kitchen area where we always seemed to gather!! The rooms were spotless and there were lots of towels, bathing products and necessities. We...
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Many thanks for your kind words on your recent stay with us. Our kitchens are perfect for family gatherings and were built in mind exactly for your purpose; to make you feel like you’re in your home away from home. We will pass on your wonderful comments to our staff. Please pass on our congratulations on your son’s wedding and...
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Stayed here for 12 nights over the Christmas holidays and loved it!
Firstly the staff were some of the friendliest and most helpful I have ever met in any of the places I have stayed in around the world. This goes from the lovely people on the reception desk right through to the maintenance staff as nothing was too much...
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Thank you for your wonderful review, Stu. We are thrilled to hold your title of friendliest and most helpful hotel you’ve stayed at. You seemed to have made great use of our amenities, including our newly renovated waterslides! It’s truly a pleasure to have you and your family stay with us over the festive season. We hope we can be...
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My boyfriend and I stayed at the Douglas fir for 3 nights between christmas and new years. The place is really great and easy to access downtown banff as there is a bus service that is free to all guests. It was awesome having access to a wood fire and firewood at our disposal.
I found the room to be...
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Stayed here for 10 nights and had a 1 Bedroom apartment in a chalet with 3 other apartments- these are detached from the main hotel - highly recommend you ask for one of these. The only down side is that you have to dress for the outdoors when travelling to and from the waterside, spa, pool and indoor play zone,...
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Thank you for taking the time to write a review on your recent stay. It’s fantastic to hear you chose to spend your Christmas with us and that it was an enjoyable visit on for the whole family. Our 2 & 3 Bedroom A-Frame Chalets are perfect for a winter getaway and I’m pleased to hear they offered the privacy...
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My wife and I had our first experience of staying at the Douglas Fir Resort for four days over the christmas holidays.All staff was very friendly and accommodating. This included right from the minute we approached the frong desk to sign in.The room was very nice and very clean.Everything we needed was in the room,etc lots of towels,extra shampoo and...
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Many thanks for your kind review and we are thrilled that you enjoyed your stay with us this Christmas season. I am glad to see that you enjoyed the quiet - our location on Tunnel Mountain has its benefits. We look forward to welcoming you back on your next trip to Banff.
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HI, I stayed at this resort with my two young boys aged (6 and 8). It was a little pricey but well worth the money. The place itself was 1 bedroomed with a pull out double (Goes up against the wall). The oven was huge which was an advantage, the bed was comfortable and the heating was fantastic- Gas fire...
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Thank you for your comments and feedback.. It is wonderful to hear that you and the kids enjoyed your stay with us. Our resort is truly geared towards families with both the amenities in the rooms and well as the family friendly activities. We are quite honoured for your children to prefer the Douglas Fir Resort over Orlando! Should you...
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We have stayed here a number of times and this time was the last. No more wood burning fireplaces, they tended our room only 1 of 4 days, the lock on the door was busted and WIFI is absolutely useless! All this and the rates keep going up. It seems impossible to book a specific room (A-frame), there is no...
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Thank you for your feedback and it is regrettable that your most recent experience was not as positive as your previous stays with us. Currently 85% of all of our rooms have wood burning fireplaces. The 9 A- Frame Chalets that we have at the resort are indeed quite popular and do get reserved well in advance especially over long...
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