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All 33 Banff hotels

Douglas Fir Resort & Chalets

3.0 of 5 Hotel   |   525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
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81%
Ranked #15 of 33 hotels in Banff
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 weeks ago
sly165 calgary
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688 people have reviewed this hotel

Traveler rating
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438
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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English first
calgary
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Douglas Fir for 3 nights in December 2013. We enjoyed our stay. Very peaceful and quiet. Loved the fireplace. We sat in front of the fire every evening. The resort supplies all the firewood you need. The rooms are somewhat dated but too badly. Its nice to have a kitchen to make some of our own... More

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Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Last saturday we had a break in into our room from a staff member. He treat us very bad and threat us with the police. I called today to complain, but the lady wasn't very nice either. She just protect her staff and she believed in his version. Don't go there, for that price you can get a lot better.

Was this review helpful? Yes 3
Edmonton, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Fit 7 people comfortably, had wifi and cable, a little shop, water slide, fitness centre, barbecue . Furniture was quite outdated and wasn't in the best shape. Otherwise didn't matter too much since we were in town most of the time.

Was this review helpful? Yes 1
alberta ca or london uk
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 6, 2014 via mobile

I have had two stays at the Douglas Fir chalets and the second time round in winter with young under fives. I think that the indoor playpen is great, a brilliant facility that the kids enjoy. The pools are good too. Tunnel mountain is a wonderful location and the huge side wall of Mt Rundle is incredible. the downside to... More

Was this review helpful? Yes 1
Calgary, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 28, 2014

Waterpark: The Resort has an indoor waterpark with two giant waterslides, a hot tub and kiddie pool. The waterpark is free for registered guests and at $20 per person to drop in for the day, you definitely want to be a hotel guest! There's also a separate swimming pool for those staying at the hotel that is not open to... More

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Rocky Mountain House, Canada
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 25, 2014

We had a very enjoyable stay in Banff last week. We booked chalet #116 and it was awesome! Very small, but cozy, warm and fun with the deer coming right up to the door. It's not a 4 Star resort and I guess it's all a result of your expectations. The cleanliness of the chalet depends on your level of... More

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Calgary, Canada
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 21, 2014

My family and I have been coming here for a couple of years. When we went in the beginning of December the temperature was -45*C . That didn't matter much. We had all kinds of activities to keep our 4 and 6 year old happy and burning energy all day long. Indoors was the place to be and that is... More

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Edmonton, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 19, 2014 via mobile

Kids had fun at the water slides and indoor playground. Free bus passes were convenient. Front staff was friendly However, does not make up for how dirty and run down the place is. Outlets were loose, thought the lamp was unplugged and when I went to plug it in behind the bed was met by a large amount of nasty... More

Was this review helpful? Yes 4
Calgary, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 16, 2014 via mobile

Have stayed here previously, however this particular time, the room was outdated. Mattress and sofa was very old. Am a fit, healthy 30 something and left with a sore back. Would NOT recommend or consider going back unless it was remodelled and refurnished top to bottom. Kitchen was also outdated. No decent cooking utensils. Dish soap was watered down. Mouthwash... More

Was this review helpful? Yes 2
Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 5, 2014

We stayed November 2013 in a 2 bedroom chalet. Lovely view of Mount Rundle, free parking, quiet chalet. Fireplace was a nice touch. Only one water slide was working and they need to enforce that parents needs to take their shoes off on deck. We ended up trying to avoid the dirt and mud people were tracking. Overall we would... More

Was this review helpful? Yes 2

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Additional Information about Douglas Fir Resort & Chalets

Also Known As:
Douglas Fir Resort And Chalets
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Resort & Chalets Hotel
Douglas Fir Hotel Chalets
Douglas Fir Banff
Douglas Fir Resort
Address: 525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Douglas Fir Resort & Chalets 3*
Official Description (provided by the hotel):
Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 BRAND NEW giant indoor waterslides, swimming pool, kiddie pool, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Free WiFi and internet kiosk, free local calls and free parking. ... more   less 
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