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All 33 Banff hotels

Douglas Fir Resort & Chalets

3.0 of 5 Hotel   |   525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
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Douglas Fir Resort & Chalets
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81%
Ranked #16 of 33 hotels in Banff
A recent review
3 of 5 stars reviewed 4 days ago
Seneca C
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700 people have reviewed this hotel

Traveler rating
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446
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
1 review
3 of 5 stars Reviewed 4 days ago NEW

So, I read a bunch of reviews about this place before coming here with my family (10 yo, 12 yo and spouse) and most of them were accurate although a bit more exuberant about this place than I would be. It is definitely "run-down" and in need of remodel. The decor is 30-40 years behind. They upgraded with a few... More

Was this review helpful? Yes 1
Wainwright, Canada
Contributor
16 reviews 16 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Booked 5 rooms and we were given a whole section to ourselves which was nice. Rooms are ok but our patio did not lock and a couple rooms had burnt out lights. The beds are really hard and caused stiff necks for several of us. Overall not bad, staff was very friendly.

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Manitoba
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

The lodge is atop a ridge beside Banff and overlooking one of the river valleys and with a great view of Tunnel Mountain. We selected a one bedroom with a loft which can easily accommodate six. Like many of the lodges in Banff in this price range, it's a bit dated. That being said the place was clean, safe and... More

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Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Have stayed here twice now on drive to the west coast. It's a great spot to let the kids get out all the pent up car energy. Rooms are a decent size. Kitchen has what I need and I love after a day on the road not having to drag my tired overdone kids to a restaurant. Instead we eat,... More

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Sherwood Park, Canada
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This was the second time we came to the Douglas Fir and I recommended Douglas Fir to my friend and family of 3 little ones who travelled with us. I am completely embarrassed that I invited them to stay there. Here are just a few issues that we experienced in both of our rooms: - we asked to have room... More

Was this review helpful? Yes 3
Contributor
14 reviews 14 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

spectacular views, a beautiful open fire and a little kitchen. close to central Banff. friendly and helpful staff. I stayed in 2007 but the "When did you travel" does not go back this far. I hope to return some day and will only stay here.

Was this review helpful? Yes 1
Komoka, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived this evening. Originally from BC, and now a resident of Ontario I am traveling western Canada with my kids on an exciting adventure. So far? Check-in was fast. The room, while a bit dated, is really very comfortable and spacious; my kids love it. The food provided when we arrived (bacon, eggs, bread, milk, etc.) a FABULOUS treat.... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great place to stay at the marvelous Banff. The hotel has waterslides and pools that are awesome for kids (kids from 9 to 11 with me loved it). The apartment is very good and also the service is provided by very well humored people. There are no restaurants but you have a full fledged kitchen where you can cook, and... More

Was this review helpful? Yes 2
Calgary, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Head over to our Chalet, open the door and the metal bracket and the dead bolt are hanging, not even screwed tight. We get into the room and go to put the stuff in the fridge and the kitchen light won't work, I call the main desk and report it, "oh the light does that all the time, just hit... More

Was this review helpful? Yes 3
DouglasFir007, General Manager at Douglas Fir Resort & Chalets, responded to this review

I would like to take this opportunity to let you know there is new management in place and I would like to assure you that this is not the way our guests should ever be treated and that many changes have been implemented in the short time that I have been here so that situations like this do not happen.I... More

Edmonton, Canada
Top Contributor
54 reviews 54 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 24, 2014

We stayed at the Douglas Fir for a ladies' weekend out. Our 3-bedroom family suite in the main lodge fit eight girls very comfortably. There were four queen and two double beds and four bathrooms -- a definite plus! The kitchen was well-stocked with dishes and glasses and the long dining room table fit us all. There was a fireplace... More

Was this review helpful? Yes 2
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Additional Information about Douglas Fir Resort & Chalets

Address: 525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Douglas Fir Resort & Chalets 3*
Reservation Options:
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Also Known As:
Douglas Fir Resort And Chalets
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Hotel Chalets
Douglas Fir Banff

179 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#10 Family Hotel in Banff #15 Romantic Hotel in Banff
Hotel Class
Official Description (provided by the hotel)
Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 BRAND NEW giant indoor waterslides, swimming pool, kiddie pool, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Free WiFi and internet kiosk, free local calls and free parking. ... more   less 
Number of rooms
130

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