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Douglas Fir Resort & Chalets

525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
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Douglas Fir Resort & Chalets
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Douglas Fir Resort & Chalets
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776 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edmonton, Alberta, Canada
Top Contributor
229 reviews 229 reviews
45 hotel reviews
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed 1 week ago

Although I stayed in the same chalet 20 years ago, the room is in as good a shape as back then. Had the "make your own breakfast" package and the eggs, bacon, juice, bread, and milk was nice to have already in the room at check in. They have added a large outdoor hot tub with lots of seating room.... More 

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DouglasFir007, Manager at Douglas Fir Resort & Chalets, responded to this review

Thank you for your review we are so glad you still enjoy the Douglas Fir and it is still one of your favorites We are working on improving the WiFi to speed it up for you. More 

Lacombe, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

It had been years since we stayed at this well known resort and were disappointed in its run down state. While the water-slide and children's play areas are nice features, they failed to compensate for the dilapidated yet expensive accommodations. We purposely booked months ago for our large family group of 24 ages 1 to 88 years specifying the need... More 

Was this review helpful? Yes 1
DouglasFir007, Manager at Douglas Fir Resort & Chalets, responded to this review

Thank you for your review,I am sorry to hear that your stay with us was not to your expectations, we strive to do our best for all of our guests and and fulfill their requests as best as we can, we are sorry that we were not able to do that for you. We appreciate your comments and they will... More 

Cochrane, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is the second time we stayed here, once as a family and once as a couple. Both times were great. There is beautiful scenery, as well as wildlife roaming through the resort. Very much a nice cabin feel, wood fire place, everything you need to stay for night, week, or month. I don't think you will be disappointed with... More 

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DouglasFir007, Manager at Douglas Fir Resort & Chalets, responded to this review

Thank you for you review and staying with us again. We are happy that your second stay was as great as your first and we look forward to your next visit to Banff More 

Calgary, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in a one bedroom chalet. Loved it!!! It was quaint and perfect for us. Had a wood burning fireplace, a balcony, and a kitchen with all the needed equipment, utensils and such. The bedroom had a queen size bed and we were able to fit our playpen in it. The living room had a fair sized couch and a... More 

Was this review helpful? Yes 1
DouglasFir007, Manager at Douglas Fir Resort & Chalets, responded to this review

Thank you for your review we are so happy that you Loved the Douglas Fir and had a great time. We are working on a solution for our WiFi and hope to have better internet service in the future. More 

Senior Contributor
41 reviews 41 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I was there for a leg of honeymoon. Absolutely loved our stay. Our own fireplace was a key with kitchenette as well. Staff were super helpful. Was really nice to see families to other honeymooners. Never had a single issue! Definitely worth every penny. We had an issue with a blizzard and possibly having a cancelled flight due to it... More 

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DouglasFir007, Manager at Douglas Fir Resort & Chalets, responded to this review

We are happy that we could be a part of your honeymoon experience.We look forward to your next visit (maybe on your anniversary). More 

De Winton
Top Contributor
66 reviews 66 reviews
30 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

During our recent stay at the Douglas Fir in Banff, Alberta, Canada we enjoyed a very good stay at the hotel. It started off rough with a glitch in the room's safe; however; it was corrected by staff. Our reception was quick and our room was available and ready as ordered. Staff were very friendly and the room and amenities... More 

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DouglasFir007, Manager at Douglas Fir Resort & Chalets, responded to this review

I am glad that our staff were able to correct all your issues quickly and that you enjoyed your stay.Thank you for recommending our hotel and we look forward to your next visit. More 

Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Still has wood burning rooms available. Water slide park and interior playground are great for the kids. Outdoor hot tub is a nice new addition. Not too mention location on Tunnel mountain has beautiful views. Been going for years frequently.

Was this review helpful? Yes
DouglasFir007, Manager at Douglas Fir Resort & Chalets, responded to this review

We are so happy you enjoyed your stay and your children had fun on the water slides and in the play zone. More 

Senior Contributor
31 reviews 31 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This was our third annual ski trip to Lake Louise with a group of 20 friends. We always book the large 3 bedroom family suite and several loft units. The larger dining area in the 3 bedroom unit was great for the 20 of us to gather and enjoy meals together. The table seats 10 and the living room seats... More 

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DouglasFir007, Manager at Douglas Fir Resort & Chalets, responded to this review

We at the Douglas Fir are happy that we are able to be a part of your annual ski trip and contribute to its success.We look forward to seeing you all next year. More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

Rooms are nice and clean inside, beds are pretty comfy as with the pillows. All amenities were included, its nice having a kitchen to make some brekky or dinner in; instead of going out to eat. Staff are nice, and the entertainment here is pretty decent. Added convenience with a liquor store and food store on site. Only thing I... More 

Was this review helpful? Yes
DouglasFir007, Manager at Douglas Fir Resort & Chalets, responded to this review

We are really happy that you enjoyed your stay with us. We are currently looking at various options to improve or internet service so hopefully soon it will be much faster. More 

Edmonton, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 21, 2015

My wife and I went with our three grown children and their families. In all 7 adults and six grandchildren ages 8 to 11. Our daughter had chosen the Douglas Fir Resort as their website showed excellent family amenities. The resort fully delivered on everything! For the kids there was an indoor pool, two indoor hot tubs, two excellent water... More 

Was this review helpful? Yes 1
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