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Banff Rocky Mountain Resort

2.5 of 5 1029 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A2, Canada
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Banff Rocky Mountain Resort
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Banff Rocky Mountain Resort
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540 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Banff Rocky Mountain Resort
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Montreal, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 20, 2012

We stayed two nights in the beginning of Sept as part of our honeymoon. Our room was w/ 2 double beds.The room was clean and the location was great. It would be better if they can provide microwave in all of the rooms. It's kinda weird that they cleanup our room at around 6pm. Their staffs were very nice and... More 

Was this review helpful? Yes 3
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

We appreciate you taking the time to write a review about the resort. Yes, with summer students returning to school in August it leaves us short staffed in September so it sometimes takes a little longer to get all the rooms cleaned during the day. We were really pleased to hear you found the staff friendly and helpful. Congratulations on... More 

Provo, Utah
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 10, 2012

This was our first visit to Banff and we were delighted with the 2 nights we spent in this facility --fully equipped apartment-style accomodations --wonderful to stay at a location away from the people-packed streets of Banff --effective shuttle to and from town --LOTS of activities and ammenities --beautiful setting --very friendly and helpful staff The mountains around Banff knocked... More 

Was this review helpful? Yes 3
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

It is always nice to be reminded of how beautiful the mountains are in Banff. We sometimes take it for granted and forget our lucky we are to live and work here. I am so happy to hear that you enjoyed your time at the resort as well as the National Park. Thank you for your comments. I hope you... More 

dublin, ireland
Contributor
18 reviews 18 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed September 8, 2012

We stayed here for 3 nights as part of our 2 week honeymoon in Canada. Check in was smooth and quick. The lady checking us in was great - she explained all of the facilities available onsite, showed us the resort map, and then went though all the free activities which were on that week, and then made recommendations to... More 

Was this review helpful? Yes 1
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

We appreciate your comments and recommendations. We are glad to hear that your enjoyed your time in beautiful Banff National Park! More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 4, 2012 via mobile

We stayed for 4 nights, we had a lovely new 2 bedroom wolf condo, it was like our house but a tad smaller, they come fully equipped with everything you could possibly need and more, fridge freezer, big microwave, full size oven and hob, dishwasher, lots of crockery and wonderful surroundings. We saw elks grazing, coyotes just wandering by,just dissapointed... More 

Was this review helpful? Yes 1
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

We think that Banff is a magical place, too! We appreciate hearing from you and hope you have the opportunity to visit Banff in the future. More 

Chicago
Contributor
13 reviews 13 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 4, 2012

In August 2012, we stayed 4 nights at the Banff Rocky Mountain Resort in Banff National Park in Alberta, Canada. We loved it and will be back again! Our one bedroom unit had a woodburning fireplace and a full kitchen. It was spotless. The bed was extremely comfortable. It is in a perfect location, a bit away from the busy... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 2, 2012 via mobile

Wooden buildings so you may want to ask for an upper unit. Well equipped kitchens and good use of small space. Nice and quiet area and about a 3k nice walk on trail into town. We would stay here again for sure.

Was this review helpful? Yes 1
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

We appeciate hearing from you. Thank you for your comments. More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 2, 2012 via mobile

We booked a 2 night stay. When arrived we were told that they have no one-bed rooms left, and our only option was 2 doubles. I am 6'4", double is just too small. To add to it the beds had a foam topper, smaller than the actual bed. Very uncomfortable. There is no air conditioning in the rooms. Hotel description... More 

Was this review helpful? Yes 3
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

We want to provide excellent service for all our guests so I am very concerned to hear that you did not enjoy your time with us. Please contact me directly should you wish to discuss your concerns with me. More 

Halifax, Nova Scotia
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 19, 2012

Unless you like the bustle of the over-crowded town of Banff, you will enjoy this resort just on the edge of the town, surrounded by trees and possessing a great view of the mountains. The room we stayed in had two double beds and lots of room. The bathroom appeared to be recently renovated, but the rest of the room... More 

Was this review helpful? Yes 1
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

Thank you for your comments about the resort. I am glad to hear your concern about the fridge in your room was dealt with quickly by the staff. Appreciate your comments about the microwaves in the unit. To place microwaves in the junior suites will require an upgrade of the electrical in all the units and it is something we... More 

Clemson, South Carolina
Top Contributor
203 reviews 203 reviews
94 hotel reviews
229 helpful votes 229 helpful votes
3 of 5 stars Reviewed August 15, 2012

Spent two nights at this hotel in early August. Located some distance from downtown Banff, an hourly shuttle is provided for trips to the downtown area, otherwise a five minute drive is necessary. Reserved a room, a Jr suite, with two beds through booking.com but after check-in discovered the room only had one bed and a sofa bed. Complained to... More 

Was this review helpful? Yes 2
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

I am so sorry to hear that our associate did not appear empathetic to your concerns. Please accept my sincere apologies. Your room type was assigned based on the request from your booking agent. Unfortunately, the resort was full during your stay and we could not move you to another room type. I hope that you still enjoyed Banff. I... More 

Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 14, 2012

The hotel is located just outside of Banff downtown, but the drive is only about 5 min away so no big deal. The hotel and the rooms seemed aged, but overall the room was clean and cozy.The room has a mini fridge, utensils, glass cups, and soap from Rocky Mountain Soap Company! The soap was a surprise as I was... More 

Was this review helpful? Yes 1
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

Thank you for your candid comments concerning your stay at the resort. Your comments about the breakfast buffet were appreciated and will help us work on the service there. I am glad to hear that you found the staff friendly and accommodating and that you were pleased with your accommodation. More 

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Additional Information about Banff Rocky Mountain Resort

Address: 1029 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A2, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Banff Rocky Mountain Resort 2.5*
Number of rooms: 171
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Also Known As:
Banff Rocky Mountain Hotel Banff
Hotel Style:
#6 Top resorts Hotel in Banff

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