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All 33 Banff hotels

Banff Rocky Mountain Resort

2.5 of 5 Resort   |   1029 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A2, Canada
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Ranked #18 of 33 hotels in Banff
A recent review
5 of 5 stars reviewed 4 weeks ago
Chumby Winnipeg, Canada
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488 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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There are newer reviews for Banff Rocky Mountain Resort
See the most recent reviews
Winnipeg, Canada
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The resort is slightly out of town, a few minutes from the highway and about 5 minutes drive into Banff town itself. This makes it quiet, but if you are going to a restaurant in town they run a shuttle service so you need not drive. We did not eat in their restaurant. The rooms we stayed in had fridges,... More

Was this review helpful? Yes 1
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

Thank you for taking the time to write a review about your stay with us. We were pleased to see that you found the rooms clean and that you were happy with the rooms that you stayed in. We hope that you have the time to visit Banff again in the near future. More

Marietta, Georgia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First the good news. The location of this resort is great. It's not right downtown, but it's convenient to the highway and only about a five-minute drive to downtown. There is a nice laundry facility on-site, and when we used it, we were the only ones there. There is a small bar and cafe, but we did not take advantage... More

Was this review helpful? Yes 2
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

We appreciate hearing your candid comments about the resort. The comfort of our guests is important to us and I am truly sorry that we did not meet your expectations. I do not want to write a response that is a list of excuses. I do believe, however, that none of our staff would intentionally lie to anyone. I do... More

New York City, New York
Contributor
14 reviews 14 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My friend and I came to Banff for a 3 day stay. To be honest, it's a cozy hotel off the main strip. But we were very disappointed with the following: -mattresses were sinking in -the internet was non-existent -the cleaning staff did not provide conditioner nor did it tidy the rooms or make the beds When I asked the... More

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vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

We appreciate you taking the time to write a review about your stay with us. All our beds are new. They also have feather beds on top of them which many people enjoy. We would have gladly removed it from your bed so that if would have been firmer. I am sorry you feel that our staff mislead you about... More

Sherwood Park, Canada
Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have stayed in February, 2013 and this July, 2014. Rooms are beautiful with separate sleeping upstairs. Perfect for a family of five. One bedroom has a king and the other a queen with a pullout queen down stairs. Much cheaper to stay in the winter. No air conditioning so upstairs was very hot! They did have fans in the... More

Was this review helpful? Yes
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

Yes, the Wolf Two Bedrooms are great for families. We did have a bit of a heat wave in Banff during your stay. We do provide fans in the rooms unfortunately we do not have air conditioning in the guest rooms. Actually, very few hotels here have air conditioning as the weather is generally on the cool side even in... More

Owatonna MN
Reviewer
5 reviews 5 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 24, 2014

We stayed here two nights. It was nice to get away from the city for the night. The beds were comfortable and the room was clean. Could use some updates, though. The weather was very warm while we were there and I missed the air conditioning. The young people at the front desk were very friendly and pleasant. We were... More

Was this review helpful? Yes
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

We were glad to hear that you enjoyed your time in Banff. Most hotels in Banff do not have air conditioning as it is only required a few days of the year. Yes, we have some lovely staff working at the Front Desk. I will pass your kind comments onto them. I can only apologize for our wifi service not... More

Saskatoon, Canada
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 24, 2014

Queen bed was comfortable. Pull out sofa was adequate for our kids (8 & 10 years old), but wouldn't want to sleep on it as an adult. Full kitchen was really nice. We had all out breakfasts there. The half bathroom was perfect for the kids and the full bath was really nice with a great shower! Queen bed in... More

Was this review helpful? Yes
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

Thank you for your comments. Your comments about the pool area are appreciated. We are planning an upgrade of the building that includes the pool and hot tub area. It sounds like you stayed in a One Bedroom Loft which is a nice room for a family as it has a little bit more space. More

Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 23, 2014

We stayed 3 nights here, but they were a day apart. We stayed here on a Wednesday night, which was great. They upgraded us to a suite with 2 queen beds, 2 stories, with a kitchen and 2 bathrooms. The room had everything I needed and was cozy and comfortable. We came back for Fri and Sat night which was... More

Was this review helpful? Yes
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

We are glad you were happy with the two bedroom condo that we upgraded you to. The comfort of our guests is important to us. I can assure you that I will investigate your comments about the heat in your room. We are working on upgrading the wifi here at the resort. It is taking longer than we had anticipated... More

Kitscoty
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2014 via mobile

How do I even start! My newly wed husband and I had our wedding reception planed at the resort and amazing meal it was but what amazed me the most we had planed on getting married at the now falls and Mother Nature didn't allow for that. The Banff Rocky Mountain resort helped us in 45 min notice and set... More

Was this review helpful? Yes 1
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

It was our absolute pleasure to provide a place for your ceremony to be held. Congratulations on your marriage. We wish you many years of happiness and joy. More

Edmonton - Canada
Contributor
17 reviews 17 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 17, 2014

We live in Edmonton, about 4 hours away from breathtaking Banff! We have come here at least once every year for the past 35 years and NEVER get tired of this beautiful little town nestled in the Rocky mountains and this resort is simply awesome! Great staff, great management, especially Marla L. who does a great job for us time-share... More

Was this review helpful? Yes 1
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

I will pass your comments along to Marla. I think she is awesome, too. Banff is a magical spot and we are lucky to live, work, and visit here. Thank you for the kind words. More

Lethbridge, Alberta
Contributor
12 reviews 12 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 15, 2014

The one bedroom we stayed in was small but decent. Along the path to our room in block 2700, there was a used diaper and garbage tossed in a window well. After it being there for a few days, we called to ask for it to be cleaned up. It was not cleaned up for our entire stay!! Even after... More

Was this review helpful? Yes 1
vickilynn_10, General Manager at Banff Rocky Mountain Resort, responded to this review

All I can do is apologize. You are right we should have dealt with your concern right away. Better still our grounds staff should have done a better job. I have reviewed your comment with our staff and want you to know that your concern has been addressed. Thank you for taking the time to share your comment which will... More

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Additional Information about Banff Rocky Mountain Resort

Address: 1029 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A2, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Banff Rocky Mountain Resort 2.5*
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Also Known As:
Banff Rocky Mountain Hotel Banff

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style
#6 Top resorts Hotel in Banff
Hotel Class
Official Description (provided by the hotel)
Discover the meaning of a mountain getaway at Banff Rocky Mountain Resort, a relaxing retreat in the heart of Banff National Park. Ideally set amid eight acres of private parkland and surrounded by the glorious scenery of Canada’s oldest national park, while just minutes from downtown Banff, the Banff Rocky Mountain Resort’s breathtaking location and extensive amenities are certain to provide a casual and memorable stay in the Canadian Rockies. •Indoor 15m swimming pool•Indoor and Outdoor hot tub•171 well appointed rooms with configurations to suit everyone•Mountain Health and Fitness Club with full gym, sauna and massage therapy•Tennis and squash courts•Onsite Laundry Facilities•Free parking and wired or wireless internet access•Complimentary shuttle to downtown Banff. ... more   less 
Number of rooms
171

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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