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Banff Ptarmigan Inn

337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
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Banff Ptarmigan Inn
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811 Reviews from our TripAdvisor Community

Traveler rating
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    77
    44
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Banff Ptarmigan Inn
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edmonton
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

I booked this hotel through expedia.ca it was booked online the day of my travels, and it was during off peek travel times. the front entrance staff was courteous and welcomed me, I was given a coupon book for activities around the city, unfortunately the coupons were all expired. Parking is underground, all the halls in the hotel smell like... More 

Was this review helpful? Yes
beautifulbanff, General Manager at Banff Ptarmigan Inn, responded to this review

Thank you for your review. It is from valuable guest service that we can improve upon our product, and the services we provide. I am very sorry to hear you ran out of towels. We have since had correspondence with our outside laundry service, and have taken measures to rectify this for the future. I have also disgusted our service... More 

Airdrie, Canada
Top Contributor
103 reviews 103 reviews
27 hotel reviews
88 helpful votes 88 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Wow, is this place ever in need of a renovation! There were 4 of us staying here for the Easter weekend for a trip to celebrate my mom's 60th birthday. As we had changed our plans fairly last minute, there weren't a lot of options when it came to hotel rooms in Banff, and so we went with the Ptarmigan.... More 

Was this review helpful? Yes
beautifulbanff, General Manager at Banff Ptarmigan Inn, responded to this review

I appreciate your comments, and thank you for your review. We do have a renovation planned for the fall, but this does not excuse some of your comments. The comfort and enjoyment of our guests is of top priority, and we do not like to see any guest leave unhappy. I will be in contact with you to discuss your... More 

Travelers are raving about these Banff hotels

Lethbridge, Alberta, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Check in was greeted by two friendly staff, very informative about Banff, rooms where clean, The free hot continental breakfast was exceptional, two types of eggs. bacon, sausage, hash-browns, pancakes and lots of fruit. Only a couple of blocks from downtown. My only negative, if I have to have one is the tight parking spots around the hotel.

Was this review helpful? Yes
beautifulbanff, General Manager at Banff Ptarmigan Inn, responded to this review

Thank you for your kind comments! We appreciate hearing them, and hope you will visit again on your next trip to Banff! More 

Calgary, Canada
Contributor
16 reviews 16 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Clean and friendly, this property offers everything we needed for a simple one night stay. Excellent location. Added value of a FULL hot and cold breakfast in the morning. Rooms were a good size. Hot tub offered 2 of different temperatures.

Was this review helpful? Yes 1
beautifulbanff, General Manager at Banff Ptarmigan Inn, responded to this review

Thank you for your comments!! Come back again soon! More 

Australia
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Free wifi and parking. Cosmopolitan staff all positive cheerful helpful very good atmosphere among the staff. Large very comfortable room. Warm too! We found the hotel by asking the staff at Starbucks and so it was recommended to us by a past employee we were only there two nights but would recommend it very very highly

Was this review helpful? Yes 1
beautifulbanff, General Manager at Banff Ptarmigan Inn, responded to this review

Thanks for your review! I'm happy to read that you found us, and that you enjoyed your stay here! We hope to see you again. More 

Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

we recently moved to Calgary and we were looking forward for a romantic evening by the mountains. We chose the ptarmigan for its convenient location, price and pictures. The Hotel it's a GREAT place for families, groups, and schools but if you're looking to create some romance for your significant other this place might be really Challenging. Walls are paper... More 

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beautifulbanff, General Manager at Banff Ptarmigan Inn, responded to this review

I am sorry to hear that you did not have a restful sleep while staying with us. We do have a strict quiet time policy and enforce this between the hours of 11pm & 7am, should you ever be disturbed by others during this time, please call the front desk. We are here for you 24/7, and will address your... More 

Boston, Massachusetts
Top Contributor
67 reviews 67 reviews
31 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 weeks ago

On a recent ski trip to Banff, we stayed at the Ptarmigan Inn in Banff. The hotel is located on the main street in the middle of the historic district of Banff. What was great about the hotel is it’s location you can walk to all the restaurants and shops, so you really don’t need a rental car. The hotel... More 

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1 review
3 of 5 stars Reviewed April 24, 2015

The hotel presented well, was clean and had friendly staff. What didn't work was the night we stayed, there was a hockey convention. The hotel assured us they had staff working overnight to keep the noise down...and it wasn't super noisy, but noisy enough to keep us up all night. Doors opening and closing, voices now and then. In addition,... More 

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Calgary, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 22, 2015

What most impressed me with the hotel was their attention to little things. The hotel is pet-friendly, and we told then we were planning to bring our dog. When we arrived there was a large pillow on the floor for her, along with a dog bone and chew toy. The breakfast is above average for a complimentary breakfast. A chef... More 

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Ottawa, Ont Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 20, 2015

Wonderful location and very friendly staff. Breakfasts were excellent! Room was spacious and very clean. The layout was a bit confusing until day 2, but I enjoyed the Banff Ptarmigan and would return for another visit.

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