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Banff Ptarmigan Inn

3.0 of 5 337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
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772 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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cheshire
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Stayed here a few times. The staff are amazing and couldn't do enough to help. The amenities are dreadful. The hot tub and health club are always broken or just not up to standard. The heating in the rooms is either Turkish sauna or Arctic prison. And apparently we have high speed internet in every room. If Stanford university did... More 

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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our stay at the Ptarmigan was great. Breakfast was plentiful with tasty omelettes and eggs to order, lovely health suite to use after the day in the mountains. Staff were helpful friendly and knowledgeable. The room was clean spacious and the beds comfortable. Would definitely recommend staying here and would stay there again.

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Hastings, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

A friend and I spent a week in the Ptarmigan recently and couldn't fault it. All the staff that we dealt with were really helpful, friendly and efficient from the reception, to the restaurant and bar staff and housekeeping. Our room was very comfortable, no mini fridge but ice buckets and ice machine just down the hall so can't complain,... More 

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Corpus Christi, Texas
1 review
3 of 5 stars Reviewed 1 week ago

We stayed here for 6 nights from Feb 14 - 20, 2015. Let me start with the positives. The location in Banff is fantastic. We parked our Rental in the free underground parking and left it there except for a quick drive to Lake Louise one morning. Other than that, we walked everywhere. Safeway is right around the corner, shops,... More 

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Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My son and I took our annual ski trip and this year it was Banff..we wanted to stay someplace nice, within walking distance of shops, restaurants and bars and where we could figure out our ski plans. I spoke to several organizations, looked online and finally (luckily) selected to Ptarmigan. It met all our expectations. We were greeted by the... More 

Was this review helpful? Yes 2
Calgary, Canada
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for a night two years in a row. Her company used to have their Christmas parties in the hotel atrium. The rooms and the hotel in general are OK, but I didn't like how our room didn't have a window to the outside, but to the atrium. I felt that if an emergency happened,... More 

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ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Ee-vahn D, Welcome home and thank you for taking the time to write a review. Guest safety and security is something we take incredibly seriously and is paramount in all aspects of our guest service. I can assure you that all our rooms facing inside or the outside have emergency exits marked clearly on the doors should an emergency arise.... More 

West Vancouver, Canada
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good thing about here is that it has a good location and good pricing. We spent 4 nights here, our room was included with breakfast. But every morning we woke up with our room taken on the breakfast list before we eat breakfast! Someone must been here before us each day and ate under our room. But at least the... More 

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ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Zhouhan W Thank you for your feedback, I am sorry there was an issue with the breakfast that tarnished what was a great stay. I have spoken with the restaurant manger about this incident and we are currently reviewing our procedures. As you can imagine on sold out days some of our guests can get their room numbers confused, however... More 

Calgary, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here two nights on a living social voucher. The room was clean and comfortable. No mini fridge but had a balcony to set our beverages and ski lunches outside. Breakfast was included and exceeded our expectations. It offered well prepared hot choices and cold choices. We ended up eating dinner twice at Meatballs Pizza and Pasta restaurant as... More 

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ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Lornajd, Welcome home and thank you for your feedback. I am so happy you enjoyed your stay here with us; it is always our goal at the Banff Ptarmigan Inn to insure every stay is as relaxing and memorable s possible. I have passed your comments on the restaurant and I do look forward to your return visit. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

We always have a great time when we stay at the Ptarmigan Inn (and Rundle Manor). The staff are very friendly and accommodating. They are good with large groups and encourage you to have fun during your stay.

Was this review helpful? Yes 1
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Njft Welcome home and thank you for taking the time to write a review. It is always our goal to insure every guest receives the best possible service and has the best experience. I am so happy we were able to accomplish this during your visit. Thank you again for your comments and I do hope to welcome you back... More 

Chesterfield, Missouri
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location. Early wonderful buffet breakfast available for skiers. Very nice and helpful staff. Slow internet service in room, better in comfortable lobby. Great clean hot tubs, one was not fully working but repair person notified. Very convenient location to stores, safeway and downtown. Will stay here again.

Was this review helpful? Yes
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Travelfam1956 Thank you for continued patronage and I am so happy you had another great stay. I have spoken with our IT department in regards to the internet and we are working to insure that there is full service in the entire hotel. I can also let you know that the hot tubs have been repaired. I have passed your... More 

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Additional Information about Banff Ptarmigan Inn

Address: 337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff Ptarmigan Inn 3*
Number of rooms: 134
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Also Known As:
Banff Ptarmigan Hotel Banff
Ptarmigan Inn Banff

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