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Banff Ptarmigan Inn

337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
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Banff Ptarmigan Inn
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845 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
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2 reviews
1 of 5 stars Reviewed 2 days ago NEW

The location isn't bad but you can only access it from one side of the road (otherwise you have to go down the street where there are no u-turns, and turn around😒). The parking is awful unless you are one of the first to get there, I do not reccomend parking underground if you have a large vehicle. Another thing... More 

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Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel was fabulous - the beds were awesome and in walking distance to downtown. The facilities were great and the free breakfast was AMAZING. Service was impeccable and meeting fellow Aussies at the service desk was nice. Only downside was that the bathroom was fairly small but it did the job. We had an internal room with a veranda... More 

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Wirral, United Kingdom
2 of 5 stars Reviewed 6 days ago NEW

We stayed in the Ptarmigan 10 years ago and thought we would come back as this was a retirement holiday for my husband how disappointed were we! On entering the room we were right opposite the car park of the hotel next door so had to close the curtains. I walked over to the bed and wacked my ankle on... More 

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PtarmiganBanff, General Manager at Banff Ptarmigan Inn, responded to this review

Thank you for your comments and please accept my apologies for your disappointing stay. We value your feedback and are disappointed to hear when experiences are not up to our standard of care. I would always encourage guests to relay their comments to the front desk as we appreciate the opportunity to make their stay in beautiful Banff more enjoyable. More 

Travelers are raving about these Banff hotels

Vancouver
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

There are many places to stay in Banff, and I thought I picked a good one. It is old and outdated for sure, but it also lacks air conditioning. We stayed here in the heat wave, lower floor with construction right outside our window. I was not aware of construction happening next door, I was told lucky for us there... More 

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1 review
3 of 5 stars Reviewed 2 weeks ago

We have been guests at the Ptarmigan Inn for four years now. We are very loyal customers but this most recent visit left me feeling that I would like to try somewhere else. As we are returning guests it would have been great to have this recognized by hotel staff, unfortunately it seems the customer service has slid a bit.... More 

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Vancouver, Canada
2 reviews
3 of 5 stars Reviewed 2 weeks ago

The location was amazing and staff are great. The room only had heating, not air con so sleeps weren't great due to heat and fans provided didn't do much - left door ajar as obviously cool in hallway. Beds were comfy. The breakfast was average.

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Napier, New Zealand
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We stayed here a few nights ago the night before boarding The Rocky Mountaineer Train to Vancouver. While the Hotel is in a good location to the town. It is very shabby and out dated!! No Aircon in the rooms and only a Fan to move the air around. Not good at all. We chose to eat in the Restaurant... More 

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beautifulbanff, General Manager at Banff Ptarmigan Inn, responded to this review

We appreciate you taking the time to share your feedback. We do have a full renovation planned for this fall, that will update the guests rooms. We very much look forward to this project. I'm sorry to hear you had a less than delicious meal in our restaurant. I am surprised by your comments, and do hope you informed the... More 

Whitehaven, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Rooms are large, no air con but it is high up in the Rockies. Not as modern as some but still in very good repair, which adds to its charm. Ideally located on Banffshire main St, it's an ideal location far trips to the national parks, ice fields, lakes and marvellous countryside around Banff. The hotel also has a good... More 

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Houston, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel has great location right on downtown Banff, within walking distance of multiple restaurants, stores, and the Safeway supermarket. The free breakfast includes an omelette station and a variety of cereals, yogurts and fruit. Free parking and wifi. The rooms are a bit outdated, but they are good enough if you just intend on coming back to sleep and... More 

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Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Loved the set up and how close it was to everything. Great staff and good rooms. Would have liked it to be a little quieter as our neighbour's were noisy but overall good time. Would recommend to friends and family

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Hotel Review Summarization

What travelers say

  • Underground parking(6)
  • Very helpful(3)
  • Main street(3)
  • Hot tub(3)
  • Standard room(3)
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