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Banff Ptarmigan Inn

337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
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1 room 1 guest
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Banff Ptarmigan Inn
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867 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ohio
Level Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We were put up here by the Rocky Mountaineer Scenic Train. We are on their Silver Leaf service. I fill sorry for the people on the red leaf. I am shocked at how bad a hotel this is. We were given a room that looks out over the lobby and is above the restaurant. It has one wall that is... More 

Was this review helpful? Yes
PtarmiganBanff, General Manager at Banff Ptarmigan Inn, responded to this review

Please accept my sincerest apologies for your disappointing stay. I regret that you didn't offer your comments to our front desk so that we would have the opportunity to move you to a room better suited to you. Most of our guests enjoy our comfy rooms, great location close to downtown, and complimentary breakfast. I'm so sorry that this wasn't... More 

Williamsburg
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Great sized bedrooms and bathrooms (no a/c, just fans). Great location. Great breakfast (esp. the custom omelets) and good reasonably priced dinners. Parking garage in basement. Hikes in town, the Banff gondola, museums, shopping and restaurants are all nearby.

Was this review helpful? Yes 1
PtarmiganBanff, General Manager at Banff Ptarmigan Inn, responded to this review

Carol, I'm so happy that you had a great stay at our hotel and were able to enjoy our complimentary hot breakfast--it's our goal that guests can get their day in the mountains started off right with this! Thank you kindly for taking the time to post about your experience and we hope to see you again. Best wishes. More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Positives; staff helpful, nice bar and great breakfast. Negatives; lumpy beds, dirty bathroom and an old Water system which make a very loud every 30 minutes during the night. We never got any sleep and ended up calling the front desk three times. We complained and were moved to a sister hotel. We still had to pay for our stay.... More 

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Travelers are raving about these Banff hotels

Glen Allen, Virginia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I had an enjoyable stay at the Banff Ptarmigan Inn. The staff was friendly and helpful. The facility was clean and safe, with a restaurant inside that served a full, complementary breakfast. There was free underground parking with convenient access to the elevators. The downtown store district is a short block south. We had a great view... More 

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Bedford, United Kingdom
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at this hotel for 3 days. It was very convenient for the central main street shops and restaurants only a 2 min walk from the centre. The room was clean and very comfortable and the staff polite, helpful and courteous. The hotel has an underground car park which was very convenient.We dined at the Italian styled restaurant, the... More 

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Philadelphia, Pennsylvania
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Our family of four including a teen and 21 year old had a slightly above average 4 day stay. The staff were friendly and helpful. The hotel was conveniently located with ample parking. The rooms were clean and the beds were comfortable. They provided shampoo, conditioner and lotion and plenty of towels. We chose a split queen which allowed some... More 

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PtarmiganBanff, General Manager at Banff Ptarmigan Inn, responded to this review

Lisa, Thank you for your valuable feedback-- we are always grateful for guest comments so that we can continually improve and grow. Our complimentary full breakfast buffet is meant to get your day in the mountains started off right--- I'm glad that your family enjoyed the selections and variety of choices. I'm sorry that you were disappointed in some other... More 

Maidstone, United Kingdom
Level Contributor
128 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a two night stay here as part of a tour. We had an inside facing room which I would not recommend. The hotel asks for quiet time from 11pm to 8am but it did not seem to be policed and the noise of other guests echoed up to our room and impacted upon sleep. The hotel serves breakfast... More 

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Edmonton, Alberta, Canada
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a little older ... but it was nice and fairly clean .... it has no air conditioning ..bit it did have a fan in the room and the clerk said most banff hotels don't have AC ? ... It came with free contenental breakfast which was actually a great buffet style with eggs and sausages ...and cold... More 

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PtarmiganBanff, General Manager at Banff Ptarmigan Inn, responded to this review

Hi Dustin, Thank you for taking the time to provide your comments on the Ptarmigan Inn, I'm so glad that you enjoyed your stay (and it sounds like downtown Banff was a good time for you too!). We are scheduled to renovate in the coming year; and this will include the addition of air conditioning; so hopefully on your next... More 

Doylestown, Pennsylvania
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here in advance of a week of backpacking in the Rockies. Not much to say other than it was kind of average. Was a functional stay, but kind of pricey (probably due to the season). Didn't eat in the hotel so have no opinion on that topic either. I was kind of surprised that the hotel is not really... More 

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Minot, North Dakota
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The Banff Ptarmigan Inn is very close to downtown Banff. A 1/2 block walk gets you to the shops and restaurants. The hotel was new and clean. The people were very pleasant and helpful. They seemed eager to help us enjoy our stay in their town. Our Escalade didn't fit in their garage (too tall) but they had convenient parking... More 

Was this review helpful? Yes
PtarmiganBanff, General Manager at Banff Ptarmigan Inn, responded to this review

Thank you for your great review, I'm so pleased that you enjoyed your stay at our hotel in beautiful Banff! We are very proud of our genuine guest service and clean, comfy rooms. Looking forward to serving you again. More 

Hotel Review Summarization

What travelers say

  • Underground parking(6)
  • Very helpful(3)
  • Main street(3)
  • Hot tub(3)
  • Standard room(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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