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Banff Ptarmigan Inn

337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
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1 room 1 guest
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Banff Ptarmigan Inn
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870 Reviews from our TripAdvisor Community

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Traveler rating
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    219
    85
    51
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
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    (870)
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    (155)
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    (346)
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    (218)
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    (151)
All months
Level Contributor
6 reviews
3 of 5 stars Reviewed yesterday NEW

Our room was quiet, clean, well appointed and comfortable, but I expected a little more bang for our buck at the price we paid. Beyond the complimentary breakfast, underground parking and pretty rudimentary hot tub, steam and sauna room (I think this is what they generously termed the 'health club', but to be fair there's probably a lot more on... More 

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1 review
3 of 5 stars Reviewed 3 days ago NEW

We like staying here because it is close to downtown. The decor is getting tired but who cares, we weren't in it much anyways. The room was too warm. Had to use the fans that were supplied. Free breakfast and wifi.

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South East England, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Room 315 was a reasonable size, two large beds and bathroom, not just a shower. Some rooms are entirely internal, looking out on to an atrium. Breakfast offered cooked or continental included with attentive servers bringing coffee. Decor was OK but in need of a refresh in parts. Good size underground garage. A problem with our room was sorted efficiently,... More 

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PtarmiganBanff, General Manager at Banff Ptarmigan Inn, responded to this review

Thank you for your kind review, I'm so pleased that our staff were able to accommodate you efficiently and politely. We strive to provide exceptional guest service and take pride in our comfy rooms and great location. I have made note of your comments regarding the decor and will discuss this with the team. Safe travels. More 

Ohio
Level Contributor
84 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed 1 week ago

We were put up here by the Rocky Mountaineer Scenic Train. We are on their Silver Leaf service. I fill sorry for the people on the red leaf. I am shocked at how bad a hotel this is. We were given a room that looks out over the lobby and is above the restaurant. It has one wall that is... More 

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PtarmiganBanff, General Manager at Banff Ptarmigan Inn, responded to this review

Please accept my sincerest apologies for your disappointing stay. I regret that you didn't offer your comments to our front desk so that we would have the opportunity to move you to a room better suited to you. Most of our guests enjoy our comfy rooms, great location close to downtown, and complimentary breakfast. I'm so sorry that this wasn't... More 

Travelers are raving about these Banff hotels

Williamsburg
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great sized bedrooms and bathrooms (no a/c, just fans). Great location. Great breakfast (esp. the custom omelets) and good reasonably priced dinners. Parking garage in basement. Hikes in town, the Banff gondola, museums, shopping and restaurants are all nearby.

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PtarmiganBanff, General Manager at Banff Ptarmigan Inn, responded to this review

Carol, I'm so happy that you had a great stay at our hotel and were able to enjoy our complimentary hot breakfast--it's our goal that guests can get their day in the mountains started off right with this! Thank you kindly for taking the time to post about your experience and we hope to see you again. Best wishes. More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Positives; staff helpful, nice bar and great breakfast. Negatives; lumpy beds, dirty bathroom and an old Water system which make a very loud every 30 minutes during the night. We never got any sleep and ended up calling the front desk three times. We complained and were moved to a sister hotel. We still had to pay for our stay.... More 

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Glen Allen, Virginia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I had an enjoyable stay at the Banff Ptarmigan Inn. The staff was friendly and helpful. The facility was clean and safe, with a restaurant inside that served a full, complementary breakfast. There was free underground parking with convenient access to the elevators. The downtown store district is a short block south. We had a great view... More 

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Bedford, United Kingdom
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel for 3 days. It was very convenient for the central main street shops and restaurants only a 2 min walk from the centre. The room was clean and very comfortable and the staff polite, helpful and courteous. The hotel has an underground car park which was very convenient.We dined at the Italian styled restaurant, the... More 

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Philadelphia, Pennsylvania
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Our family of four including a teen and 21 year old had a slightly above average 4 day stay. The staff were friendly and helpful. The hotel was conveniently located with ample parking. The rooms were clean and the beds were comfortable. They provided shampoo, conditioner and lotion and plenty of towels. We chose a split queen which allowed some... More 

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PtarmiganBanff, General Manager at Banff Ptarmigan Inn, responded to this review

Lisa, Thank you for your valuable feedback-- we are always grateful for guest comments so that we can continually improve and grow. Our complimentary full breakfast buffet is meant to get your day in the mountains started off right--- I'm glad that your family enjoyed the selections and variety of choices. I'm sorry that you were disappointed in some other... More 

Maidstone, United Kingdom
Level Contributor
128 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a two night stay here as part of a tour. We had an inside facing room which I would not recommend. The hotel asks for quiet time from 11pm to 8am but it did not seem to be policed and the noise of other guests echoed up to our room and impacted upon sleep. The hotel serves breakfast... More 

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Hotel Review Summarization

What travelers say

  • Underground parking(6)
  • Very helpful(3)
  • Main street(3)
  • Hot tub(3)
  • Standard room(3)
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143 photos of this hotel

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