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Banff Ptarmigan Inn

3.0 of 5 337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
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Banff Ptarmigan Inn
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761 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edmonton, Canada
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

It wouldn't have been the worst hotel that we've stayed at in Banff National Park - the place was nice enough, although the hallways are a bit of a labyrinth. We slept fine - the beds were comfortable. The complimentary breakfast was fine - it did the job for both mornings that we were there. What offended me personally about... More 

Was this review helpful? Yes
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Traveller314 Thank you for your feedback. I am so sorry you bumped your head on our soap dish and it ruined what was a going to be a great stay. We at the Banff Ptarmigan Inn take the health and safety of our guests extremely seriously and I have already spoken with the relevant department heads to insure that we... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I really enjoyed my stay, all the staff were friendly and helpful. They treat you just like family. Mary at the front desk helped organize my activities, Amy, Ryan and all the restaurant/bar staff made sure I was always taken care of with no long wait time. I would strongly recommend this hotel.

Was this review helpful? Yes 1
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Sharon-broe, Welcome home and thank you for taking the time to write a review. I am so happy you enjoyed your stay her with us at the Banff Ptarmigan Inn. We at the Ptarmigan like to pride ourselves in our customer service and I have passed your comments on to the relevant managers, as well as the employees you mentioned... More 

Edmonton, Canada
2 reviews
3 of 5 stars Reviewed 1 week ago

Good location, restaurant was alright as well (small portions), my husband appreciated the ski shuttle and the front desk was very helpful. However this hotel had the WORST high speed internet (worse than hotels in Mexico) and I can't believe I paid extra for a room with a "jacuzzi tub". We booked this room specifically for the tub since I'm... More 

Was this review helpful? Yes
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

bananachiki17 Welcome home and thank you for your feedback. I am sorry you did not fully enjoy your stay with us at the Banff Ptarmigan Inn. As you can imagine we offer our free Wi-Fi to all our guests but on sold out weekends with so many devices there can unfortunately be a lag. However we do have certain hot... More 

Montreal
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location to stay and do everything on foot. Ski bus stop close by. Double rooms separated with restroom, almost if each bed had its room, perfect for 2 couples. Hot tub. Hotel restaurant is good. I've been there a couple of times. Not new, needs renos maybe, but clean and ok all in all.

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ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

insurman2 Thank you for your patronage and taking the time to write a review. I am happy you enjoyed your time with us at the Banff Ptarmigan Inn. I am also glad you enjoyed our superior split room for the extra privacy that is offers. I do hope to welcome you back to the Ptarmigan Inn soon. More 

Traralgon, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Good size rooms,close to resterauts, good staff,nice and quite and good breakfast. We stayed just one night next time we would stay longer. The front desk has plenty of info on the local tourist spots.

Was this review helpful? Yes 1
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

William607 Welcome home and thank you for your feedback. I am so happy you enjoyed your stay with us at the Banff Ptarmigan Inn. Hopefully on your next visit you will be able to stay longer and really enjoy the Canadian Rockies. Thank you for your comments and we hope to welcome you back soon. More 

Suffolk, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our fourth stay at the hotel, having first discovered it on our honeymoon in 2008. The staff have always been so friendly and helpful & the hotel always clean and homely. It is in a good location, and not far too walk into the main part of Banff Avenue with shops etc. The breakfast is good with a... More 

Was this review helpful? Yes 2
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Vicks821 Welcome home and thank you for your continued patronage at the Banff Ptarmigan Inn. I am so happy we were able to accommodate and provide another great stay. Thank you for your comments and we do hope to see you again soon. More 

Thirsk, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hi, our car broke down on our last day and we were so lucky to bump into a member of your staff called Ian. Not only did he try to fix the problem for us initially, he then drove us to the garage to let the experts take care of it. We were due to be on MT Norquay earlier... More 

Was this review helpful? Yes 3
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Blondienthebrat Welcome home and thank you for taking the time to write a review. I am so happy you enjoyed your stay and Ian our maintenance manager was able to save what could have spoiled a great vacation. I have passed your comments onto Ian as well as our director of operations who has recognized his above and beyond service.... More 

Calgary, Alberta, Canada
Top Contributor
65 reviews 65 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked into this hotel over the weekend following Christmas. We just wanted to get out of the city. The service at the hotel was fine. We paid extra for a Queen Superior Room and I have to say that there was absolutely nothing superior about the room. First of all, there is no way the bed was a Queen... More 

Was this review helpful? Yes
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Cecily P Thank you for taking the time to give us your constructive feedback. I am sorry you did not fully enjoy your stay with us at the Banff Ptarmigan Inn. Due to our downtown location we are surrounded by hotel parking and residential areas and cannot always guarantee views of the mountains from all our rooms. In regards to... More 

Kelowna, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My fiancé and I have travelled to Banff several times and normally stay at the Ptarmigan. This year for our anniversary we decided to splurge and book a week at the Rim Rock. We were immediately disappointed and 3 days into our stay, decided to call the Ptarmigan to see if you could stay there. Gordy, the night audit was... More 

Was this review helpful? Yes 1
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

CarolineRoberts628 Thank you so much for your feedback, I am so happy you enjoyed another stay with us, especially as we were able to save such an important occasion. . It is always a pleasure to hear our staff was able to enhance a great stay and I will make sure I pass your comments onto Gordy. I do look... More 

Caledon, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

the room was clean, breakfast was good... Didn't spend much time in the hotel but it was in a great location right on the main strip... I would recommend to anyone for a short stay. The parking garage was to low for our vehicle with the ski rack, but they do have outdoor parking available. We arrived early morning but... More 

Was this review helpful? Yes
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Juicev Welcome home and thank you for your feedback. I am so happy you enjoyed your stay here with us at the Banff Ptarmigan Inn and we were able to accommodate your vehicle as well as make your trip to the ski hill that much more relaxing. Thank you again for your comments and I look forward to welcoming you... More 

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Additional Information about Banff Ptarmigan Inn

Address: 337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff Ptarmigan Inn 3*
Number of rooms: 134
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Also Known As:
Banff Ptarmigan Hotel Banff
Ptarmigan Inn Banff

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