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Banff International Hotel

3.0 of 5 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
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Banff International Hotel
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Banff International Hotel
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422 reviews from our community

Traveler rating
    73
    174
    114
    40
    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Banff International Hotel
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edmonton
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 18, 2013

My wife and I stayed overnight because the front was beautifully decorated. However, when we got into our room we were disappointed. No fridge, toaster, a kettle, microwave, air conditioning (just a fan) "very noisy." A price of 169 for queen bed isn't worth it. Also, no complimentary breakfast. Above all, super dirty and old. Yuck! Customer service very poor!... More 

Was this review helpful? Yes 3
bihmanagement, Hotel Sales Executive Coordinator at Banff International Hotel, responded to this review

Dear Gwaping: Thank you for taking the time to review your recent stay at the Banff International Hotel. We are glad to read that you found the front of our hotel beautifully decorated. Please accept our apologies for your disappointment with our facilities. We do have kettles available at the front desk and your room should have had a refrigerator.... More 

Calgary, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 10, 2013

The front desk and Lobby where average, at least cordial and fast. But the carpets overall where old, dusty and smelly. We had a room with dated decor and just to simple bedding, and I am not usually picky about this, the room was overall dirty, we could see where they took the mini-fridge out and did not even bother... More 

Was this review helpful? Yes 1
bihmanagement, Hotel Sales Executive Coordinator at Banff International Hotel, responded to this review

Dear Kathacruz: Thank you for taking the time to review your recent stay at the Banff International Hotel. We are pleased to read that you found our lobby and front desk area cordial. Please accept our apologies for the lapse in our housekeeping service standards. I have passed on your complaints and these will be addressed. We are, however, happy... More 

Ann Arbor, Michigan
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 9, 2013

The entrance is OK and the staff are pleasant. There is no extra charge for parking. The beds were a bit soft but not too bad. But the decor in the room had not been updated since the 1970s---cheap furniture, stained rug, a silly little sitting area that faces...a blank wall. No desk, wifi that is so slow you can... More 

Was this review helpful? Yes 2
bihmanagement, Hotel Sales Executive Coordinator at Banff International Hotel, responded to this review

Dear Tom L: Thank you for sharing your recent experience staying at the Banff International Hotel. We are glad to read that you found our staff pleasant and enjoyed the free parking. You will be pleased to know that the hotel is scheduled to undergo major renovations in the near future with a view to better cater to the desires... More 

Fairland, Oklahoma, United States
Top Contributor
87 reviews 87 reviews
33 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed June 2, 2013

This hotel is located in a very nice location and offers a very comfortable stay. The room cleanliness was a little less that it should have been but I believe they had just had a bad day. It was a little overpriced in the restaurant but the staff did their best to accommodate our needs. The housekeeping staff should pay... More 

Was this review helpful? Yes 2
bihmanagement, Hotel Sales Executive Coordinator at Banff International Hotel, responded to this review

Dear Kelly B: Thank you so much for giving the Banff International Hotel a 4/5 rating on Trip Advisor! We are glad that you enjoyed our very nice location and that your stay was comfortable. I have passed your comments on to our housekeeping department in an effort to better our service standards in the future. Your business is important... More 

Ramsey, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 1, 2013

Our 2 night stay with friends in the next room was slightly spoiled by very poor housekeeping. The large tv cabinet was extremely dusty, both on top and inside. Shower curtain had yellow stain along the bottom and the bath had grime in the corner where it met the floor. Our friends room was not cleaned on the first full... More 

Was this review helpful? Yes 4
bihmanagement, Hotel Sales Executive Coordinator at Banff International Hotel, responded to this review

Dear Stephen D: Thank you for taking the time to review the Banff International Hotel on Trip Advisor. We are pleased to read that you found our staff to be polite, our dining options above satisfactory and our location ideal for exploring Banff. I have passed on your comments regarding room cleanliness to our Housekeeping department and apologize for the... More 

London, United Kingdom
Contributor
16 reviews 16 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 26, 2013

We stayed for a few days in March and booked a Premium room solely for the mountain view. However, on arriving we found the view from the room to be somewhat lacking (see attached picture of car park)! The room was pretty spacious, but also quite dated, and the wifi was so slow to render it completely useless. The real... More 

Was this review helpful? Yes 3
bihmanagement, Hotel Sales Executive Coordinator at Banff International Hotel, responded to this review

Dear CG_London45: Guest feedback is a key tool that we use to improve our services here at the Banff International Hotel and we thank you for sharing your experience with us. We are glad that you were impressed with our central location and spacious rooms. You will be pleased to know that our hotel will soon be undergoing major renovations... More 

Brazil
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 24, 2013

We got a 2 bed room. Very comfortable beds, shower is good, clean and quiet room. There is a good bar next to front desk. Staff was friendly and gave us good dinning directions. Parking is underground and it's entrance is at back of the hotel. You get a password to enter it. Great location.

Was this review helpful? Yes 2
bihmanagement, Hotel Sales Executive Coordinator at Banff International Hotel, responded to this review

Dear FernandoLSilva: Thank you for giving the Banff International Hotel a 4 star rating on Trip Advisor! We are so glad that you enjoyed your stay with us and that you liked our comfortable beds and clean and quiet rooms. Our staff are indeed friendly and knowledgeable and our location (with onsite parking) is certainly convenient to all that downtown... More 

Edmonton, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 23, 2013

Stayed for two nights after the May long weekend. Location and value were our main reasons for choosing this hotel and we are very glad we did. Room décor may be somewhat dated but very clean. The bed and pillows were comfortable. We were given a wifi code and it worked wonderfully for the time we needed it. All staff... More 

Was this review helpful? Yes 3
bihmanagement, Hotel Sales Executive Coordinator at Banff International Hotel, responded to this review

Dear A_Lawrence1976: Thank you for taking the time to review your recent stay at the Banff International Hotel. We are glad that you believe our hotel to be good value and that you found our staff to be friendly and wifi and downtown location to be convenient also. We appreciate your business and are pleased to read that you had... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 20, 2013 via mobile

Rooms have really old decor. But clean. They say free wifi but its super slow and you need a code (they don't give you one) to get on. You get free wifi for about five minutes though. Staff were super friendly! Access to downtown is great. Parking is okay if you have a small car there is a parkade but... More 

Was this review helpful? Yes 1
bihmanagement, Executive Coordinator at Banff International Hotel, responded to this review

Dear Shauna L: Thank you for taking the time to review your recent stay at The Banff International Hotel. We are happy to read that you appreciated our clean rooms, super friendly staff and convenient location. We are pleased to inform you know that the hotel will be undergoing extensive renovations in the near future with a view to better... More 

Florence, Italy
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 18, 2013

I stayed at the hotel with a family. Very friendly and helpful staff. The rooms were of a good quality and always kept clean by the maid. Short distance to shops and restaurants. Will definitely stay here again !

Was this review helpful? Yes 1
bihmanagement, Executive Coordinator at Banff International Hotel, responded to this review

Gentile Paolo C! Grazie mille for giving The Banff International Hotel a 4 star rating on Trip Advisor! We are so glad that you enjoyed our clean, good quality rooms and our friendly, helpful staff. Our location is indeed very convenient, just a short distance to all of the shopping and dining that downtown Banff has to offer. We appreciate... More 

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Additional Information about Banff International Hotel

Address: 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff International Hotel 3*
Number of rooms: 163
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