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Banff International Hotel

333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
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Banff International Hotel
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609 Reviews from our TripAdvisor Community

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Calgary, Canada
Level Contributor
3 reviews
1 of 5 stars Reviewed January 3, 2016

Stayed two nights New Years Eve and New Years Day and I understand noise on New Years Eve but the noise was brutal both nights. The second night was so bad the police showed up at 3:00 am to kick people out! First and last stay!!

Helpful?
Thank Jeff B
Brewsterhospitality1, Manager at Banff International Hotel, responded to this review

Dear Jeff B, First off thank you for your feedback on your recent stay with us at the Banff International Hotel. We do value our guest's input on their stay each and every time. We are terribly sorry that your stay was not an enjoyable one. We do try our best to keep the noise to a minimal at our... More 

A TripAdvisor Member
5 of 5 stars Reviewed January 3, 2016 via mobile

My family and I stayed in the international for 2 weeks over Christmas, it is our 3rd time there, it is in the process of a face lift but no inconvenience was noticed. Was upgraded to a newly refurbished loft room, very spacious, with a mountain view, very pleased. There was a problem about ski hire being stored at the... More 

Helpful?
Thank A TripAdvisor Member
Brewsterhospitality1, Manager at Banff International Hotel, responded to this review

Good day, Thank you very much for the astonishing review! We very much appreciate hearing that all our staff's hard work is being noticed. I was happy to read we were able to give you one of our newly refurbished lofts. They are quite wonderful with the view and the extra space! We really look forward to having you join... More 

Calgary
Level Contributor
107 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed December 31, 2015

The newly renovated rooms are definitely worth the stay. With modern clean lines and bright colours there is a nice warmth to the room. Make sure you request one of those. Location is quite central, next to the Safeway grocery store (good for snacks or ready-made meals for lunches etc.). Staff is very friendly and helpful. It's not a spectacular... More 

Helpful?
Thank canadabaerchen
Brewsterhospitality1, Manager at Banff International Hotel, responded to this review

Good day Canadabaerchen, Thank you so much for your wonderful review! I’m so happy to hear about how much you enjoyed our newly renovated rooms and the fact that you felt a wonderful warmth with in them just adds a smile to those that have worked so hard in this change! I love the part that our staff gave you... More 

Bucks
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed December 29, 2015

Currently staying at Banff International and the location is fantastic, on Banff Avenue and minute from everything. If your skiing the ski bus stops virtually outside ( actually next door at The Ptarmigan hotel). Food is reasonably priced and pretty good and portion sizes not to be complained at. The staff are friendly and helpful and the general atmosphere is... More 

Helpful?
Thank GJWTraveller
Brewsterhospitality1, General Manager at Banff International Hotel, responded to this review

Dear GJWTraveller, Thank you for your positive comments on our location, parking facility and ski room, we appreciate the recognition. Our renovations will be completed in the new year, including a few additional enhancements to mitigate noise transfer. Please accept my apology for the shortage of food and beverage items, although we anticipated and ordered product for the increased volume,... More 

Evesham, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 28, 2015

Bit of a ropey start with some confusion about the grade of room that had been booked for us. This was sorted out later by Cam who was just lovely. Our room was big, recently refurbished and with a view across to the mountains on the other side of town. Quiet, lovely bathroom and very comfy beds. Lift access apart... More 

Helpful?
Thank Zoenos
Banff Internati... H, General Manager at Banff International Hotel, responded to this review

Dear Zoenos, Thank you for your comments and taking the time to post a review. I am pleased to hear that we were able to sort out the grade of room you had booked and I do apologize for the confusion. By June 2016, all of our rooms and lobby will have been refurbished, I am thrilled to hear you... More 

Edmonton, Canada
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed December 27, 2015

It was our first time staying at the hotel in Banff. The locations is great. The front desk employees are very friendly. The hotel undergoes renovations right now and we must say it is about time!!! Very outdated, carpet full of stains, furniture full of stains. We recommend booking one of the updated rooms. Next time, we will do it.

Helpful?
Thank Kai0815
Brewsterhospitality1, Front Office Manager at Banff International Hotel, responded to this review

Thank you very much for taking the time to review our hotel. I am glad that you were able to enjoy the great location. I would also like to thank you for pointing out how friendly the front desk staff are; they will be very grateful for your words. We are indeed undergoing an extensive renovation of all our rooms... More 

1 review
5 of 5 stars Reviewed December 26, 2015

Had an awesome time at this hotel. Rooms aren't perfect but are better than what I would have expected for the price. (60USD/night total for 3 people) shower ceiling was a little cracked but there were signs all over the hotel that the rooms were being remodeled. The location is great, the hotel is on a the far side of... More 

Helpful?
Thank Luke M
Brewsterhospitality1, Manager at Banff International Hotel, responded to this review

Hello Luke M It was wonderful to read your review of our Banff international hotel. Thank you very much for your kind words. You can expect our renovations to be done in the New Year and we are looking forward to sharing our new rooms to all our future guests. I am so happy to hear you had such a... More 

Calgary, Canada
1 review
4 of 5 stars Reviewed December 26, 2015

our room was worth the money. nothing too fancy (no view or balcony) but had everything we needed. although the staff could have provided us with some bottled water because we didn't have any. the jacuzzi is small but awesome. we were all to ourselves when we went there. it was pretty nice and clean. the only bad experience was... More 

Helpful?
Thank bensTravelBook
Brewsterhospitality1, Manager at Banff International Hotel, responded to this review

Good day bensTravelBook, Thank you for your review on the Banff International Hotel. Unfortunately, we do not include bottles of water in any our rooms at this time but guests do have the option to buy one at either the gift shop located in the main lobby, or in the town of Banff. We also inform our guests that the... More 

Calgary, Canada
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed December 23, 2015 via mobile

We stayed here for 3 nights (discount rate on their website when you stay a 3rd nite) and it was quite good. The room we stayed was dated, but comfortable & affordable for what we needed. Looks like the hotel has some of it's room modernized and you can choose to stay in those for a bit higher price (choose... More 

Helpful?
Thank 0m0lara
Brewsterhospitality1, Manager at Banff International Hotel, responded to this review

Dear 0m0lara, We thank you very much for your review of our Banff International Hotel. It is great to hear you were able to use our 3 Night Stay package. The whole hotel is undergoing renovations that will give our rooms that new modern look and we are pretty excited to have completed in the new year. I’m sorry to... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 2, 2015

Best location in Banff, in the middle of Downtown Banff, close to shopping and restaurants. Affordable accommodation, with friendly staff, and clean renovated rooms. Wifi connection is good. I will definitely go back.

Helpful?
Thank Alireza N
Brewsterhospitality1, Manager at Banff International Hotel, responded to this review

Hello Alireza N, Thank you very much for your wonderful review! I’m very happy that we were able to meet all your needs during your stay. It is great to see that you were able to experience one of our newly renovated rooms. Again thank you so much for the amazing review and we look forward to hosting you again... More 

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