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Banff International Hotel

3.0 of 5 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
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Banff International Hotel
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Banff International Hotel
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397 reviews from our community

Traveler rating
    69
    159
    108
    40
    21
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100
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Banff, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I have stayed for one night, two times in Augest. First of all, it's located on the end of downtown area, and there is Safeway right next to it. So the location is pretty good. But you need to know that you cannot see the beautiful nature of banff from any room of this hotel. The room is very small,... More

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MRHGuestServices, Front Desk Supervisor at Banff International Hotel, responded to this review

Dear Rimpsons Thank you for your recent review of the Banff International Hotel First and foremost I would like to sincerely apologize for the many issues and lapses in our service standards you experienced during your stay, this is certainly not the kind of experience we wish to pass on to our guests. We do however value your feedback as... More

fife
Top Contributor
50 reviews 50 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel in a great location, rooms clean and tidy, glad I booked back in Scotland very expensive to book in Canada, saw previous comments about the wi fi happy to say everything now up to speed. Bathroom could probably do with a small overhaul but that is only nit picking,

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MRHGuestServices, Front Desk Supervisor at Banff International Hotel, responded to this review

Dear deek2310 Thank you for taking the time to leave us feedback regarding your recent stay at the Banff International Hotel We are very happy to hear that you enjoyed your stay and we thank you for your kind words about our property, I would point out that we have taken great strides with our Wi-Fi in recently but we... More

Adelaide, Australia
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good location close to downtown but very noisy due to traffic Staff friendly enough restaurant reasonable WiFi better in lobby parking available onsite Room big and well equipped sometimes too warm Need to have window open bed a bit small

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MRHGuestServices, Front Desk Supervisor at Banff International Hotel, responded to this review

Dear localadelaide Thank you for your recent review of the Banff International Hotel First and foremost I would like to apologize for some of the issues you experienced during your stay. I feel like some of the issues you experienced could have been easily resolved by a room move and so if you choose to stay with us again (and... More

Leeds, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Myself and my Dad stayed in this hotel in mid sept for 2 nights. The rooms were very big and kept clean every day by the maids. Great location in the heart of Banff for all the shops and restaurants. There is also a grocery store just over the road. Also a bus stop outside the hotel which can take... More

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MRHGuestServices, Front Desk Supervisor at Banff International Hotel, responded to this review

Dear Yorky2468 Thank you for taking the time to leave us feedback regarding your recent stay at the Banff International Hotel It is great to hear that you enjoyed your stay and we also thank you for pointing out our great location to your fellow travellers as well as tips on how to get around the town. We hope to... More

Edmonton
Top Contributor
53 reviews 53 reviews
24 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed 3 weeks ago

With the best location for lodging for those looking to eat, shop, or explore in and around the Banff townsite; The Banff International Hotel is arguably the place you want to book. But after the location, the rest of what is offered leaves something to be desired for a tourist hotel. It's been mentioned before, and I'll mention it again... More

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MRHGuestServices, Front Desk Supervisor at Banff International Hotel, responded to this review

Dear Raj B Let me begin my offering my sincerest apologies for some of the issues you experienced during your visit, our goal is always to provide our guests with a relaxing and comfortable stay and we clearly have not achieved that goal on the occasion of your visit, all of your comments have been passed on to the relevant... More

Senior Contributor
25 reviews 25 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had been to Banff National park. The banff international hotel was our base camp for us and our friends family. The room was spacious with a loft for campers! Bathroom was clean with all the prerequisites. The room did had a hair dryer and iron box. The intersting point was why TV was kept in the cupboard (anyhow it... More

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MRHGuestServices, Front Desk Supervisor at Banff International Hotel, responded to this review

Dear DRPLK On behalf of all of us at Brewster Hospitality please let me extend our warmest thanks for taking the time to leave us a glowing review of the Banff International Hotel. Our goal is always to provide guests with a relaxing and comfortable stay and we are very happy to have achieved that goal on the occasion of... More

Portland, Oregon
Top Contributor
78 reviews 78 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

BIH is located right on Banff Avenue. It also is on the street to the train and bus terminals. We stayed 4 nights in a room overlooking Banff Avenue and it stays loud into the night from the tourists walking into town and starts loud early in the morning with the buses. The front desk offered to change our room... More

Was this review helpful? Yes 1
MRHGuestServices, Front Desk Supervisor at Banff International Hotel, responded to this review

Dear Steve A Thank you for taking the time to leave us feedback regarding your recent stay at the Banff International Hotel First and foremost I would like to apologize that your stay was not as restful as you’d hoped and as we spoke extensively about the issue at the hotel I will simply say that we deeply regret we... More

Englewood, Florida
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The Banff International has a very nice entry with places to sit and drink coffee. The front desk employees were very friendly and helpful. We were comfortable in our rooms but it did not have Air Conditioning and only 1 window opened. There is a decent restaurant attached which served us a good breakfast. It was comfortable and within walking... More

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MRHGuestServices, Front Desk Supervisor at Banff International Hotel, responded to this review

Dear kathiev_13 First and foremost I would like to thank you for your kind words about our property and our staff and we are glad you had an overall positive experience staying with us at the Banff International Hotel and we are happy to hear you also enjoyed our convenient location. To briefly address your concern about the lack of... More

Lincolnshire
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room was large and well decorated, with nice furniture and two large beds. However it was very hot, even with the fan on, and everyone in our group made the same comment. The toilet roll holder was in such a position that you needed to be a contortionist to reach it! The first major down point is that the... More

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MRHGuestServices, Front Desk Supervisor at Banff International Hotel, responded to this review

Dear sde23sde Thank you for your recent review of the Banff International Hotel. First and foremost I would like to apologize for the very negative experience you had with our food and beverage department, all of your comments have been passed on to them in order to improve quality and service going into the future. We do however thank you... More

Satellite Beach, Florida, United States
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent location in the heart of this charming city. Friendly and helpful staff willing to see to our needs and accommodate our stay. Clean and great on site services. Would choose this hotel again and again!

Was this review helpful? Yes 1
MRHGuestServices, Front Desk Supervisor at Banff International Hotel, responded to this review

Dear Rochtravels Let me say on behalf of all of us at Brewster Hospitality how thankful we are for your fantastic review of the Banff International Hotel. It is always our goal to provide guests with a great experience and we are very happy to have done so on the occasion of your visit. We once again thank you very... More

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Additional Information about Banff International Hotel

Address: 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff International Hotel 3*
Number of rooms: 163
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