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Banff International Hotel

333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
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Banff International Hotel
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479 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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Wootton Bassett
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

From the inside the Banff International is just another basic North American hotel -- same elevators, same light switches, same shallow bath, same shower curtain -- but when you look out a window or step outside onto Banff Avenue you'll see why I think it earns 4 stars. It's located perfectly in downtown Banff, right by the shops and restaurants,... More 

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bihmanagement, Front Office Manager at Banff International Hotel, responded to this review

Dear ChrisWottonBas… Your recommendation of our hotel is truly appreciated. We are indeed right smack dab in the middle of a glorious mountain setting with the conveniences of the town’s restaurants and shops within a short walk. I am gladdened that you were able to see the beauty of Banff, the Canadian Rockies, and our hotels’ humble place within it.... More 

Westcliff-on-Sea, United Kingdom
Level Contributor
171 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Firstly, the good part, location - that is it. Now the hotel, firstly the entrance picture above is not correct, the carpet is worn and tired. Rooms, 1. no room safe (have to go to reception (more later) to get a tiny box, totally unsuitable, as too small, not even large enough for an I-pad. 2. Mean tea/coffee, had to... More 

Was this review helpful? Yes 1
bihmanagement, Front Office Manager at Banff International Hotel, responded to this review

Dear keith47 Thank you for your feedback on your stay at our hotel. All of your comments help us in providing a better level of service to our guests. I apologize with all sincerity that our reception staff did not match the service standards we expect while you were there. While not excusing them in any way whatsoever, they have... More 

Travelers are raving about these Banff hotels

Wageningen, Gelderland, Netherlands
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel is well located on Banff avenue, close to the center of Banff ( walking distance). The lobby looks nice with comfortable leather seats where you can wait until your room is ready ( check in time is 4 pm). The hallways are dark, brown colored with stains in the carpet. Not what I expected seeing the entrance and... More 

Was this review helpful? Yes 1
bihmanagement, Front Office Manager at Banff International Hotel, responded to this review

Dear Eric L Thank you for providing your comments on your recent stay with us. We are in fact in the process of doing a full renovation of all of our rooms. This renovation is taking place in phases to minimize any disruption to our guests. To date, we have renovated 58 rooms of 162. Our renovation continues in October... More 

Salt Lake City, Utah
1 review
3 of 5 stars Reviewed 1 week ago

We booked the premium Junior Suite with a king bed, sitting area and mountain view and got 2 double beds with the view of the grocery store for a romantic night. The suite area was 2 plastic patio type chairs, a tiny patio table, a hide a bed sofa and table which was a tree stump. Not the bay window... More 

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bihmanagement, Front Office Manager at Banff International Hotel, responded to this review

Dear smithfamilyutah: Thank you for reviewing your stay at our property. I am glad that you found most aspects of the hotel and surrounding area satisfactory, but would like to apologize for the dissatisfaction you felt regarding the room type. I do not have all the details of how you booked, but would like to say that our Premium Deluxe... More 

Menifee, California
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 1 week ago

Try to stay somewhere else if you can!! We stayed at this hotel with a travel tour group. Its location is the only thing that’s good about it. We were all under the impression it was a four star hotel and it had air conditioning. It is NOT, and it does NOT have a/c! (not good for this week as... More 

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bihmanagement, Front Office Manager at Banff International Hotel, responded to this review

Dear Annie C, Thank for sharing your observations and honest appraisal of our property and of your recent stay in one of our newly renovated rooms. Just to note, our facility is in fact a 3.5 star hotel and not a 4 star hotel. I am sorry for any misunderstanding that was caused you. While we do make all tour... More 

Wells, UK
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 1 week ago

Where do you start? OK, the location is great , with easy access to pretty well everywhere in Banff. Now the hotel, which is probably more correctly described as a hostel - and not a good one at that.Rooms - quite large, very bland, beds are fine - so no problem there.Bathroom - small(ish), but everything seemed to work, apart... More 

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bihmanagement, Front Office Manager at Banff International Hotel, responded to this review

Dear Witzendwizard First of all, thank you for taking the time to share your comments on your recent stay on your tour. I am truly sorry that we did not live up to the standards that we set for ourselves. Our foremost priority is to provide premium quality service; in particular helpful and friendly staff who will go above and... More 

Revelstoke, Canada
Level Contributor
9 reviews
6 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

We were given a newly renovated room, which initially we were very excited about. However the room is so "minimalist" as to border on "unfinished". There was (and this was our second room after not liking the first) a post (we assumed a weight bearing wall) in the room which broke it up. There was no :counter area" in the... More 

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bihmanagement, Front Office Manager at Banff International Hotel, responded to this review

Dear Sharon R Thank you for your feedback on the newly renovated room you stayed in. In particular, I appreciate your comments regarding the lack of counter space in the bathroom and the comfort of the chairs. In undertaking a full room renovation, it is important that we understand the guest’s perspective and your comments help us achieve that. Nevertheless,... More 

Calgary, Canada
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Came for a girls night and it was the perfect spot. The front desk staff were very helpful and friendly and offered suggestions as to where to eat. Parking was included in the price. Price was very affordable considering we were there in December, and the rooms were a good size. We got upgraded to a room with a view,... More 

Was this review helpful? Yes 1
bihmanagement, Front Office Manager at Banff International Hotel, responded to this review

Dear KelseyAnne12 Thank you for taking the time to post a review of our property. We are very pleased that you enjoyed your stay. I would also like to thank you for pointing out that our rooms are very clean, spacious, and offer comfortable beds. This is the standard we strive to achieve along with having a friendly and helpful... More 

Lake County, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed here as a Rocky Mountaineer tourist. This hotel was the only negative of my trip. Where can I start? Keurig coffee machine in room but no coffee pods. Also no binder with information about the hotel nor any note pad & pen. I went to the front desk to ask for coffee pods & mentioned the lack of... More 

Was this review helpful? Yes
bihmanagement, Front Office Manager at Banff International Hotel, responded to this review

Dear sumaLena_IL Thank you for your feedback on your stay in our first renovated room. Your comments are very valuable to us and we will make use of them in addressing those aspects of the room that require change to make it more comfortable. Our intention is to provide more extensive informational materials within the rooms regarding both the hotel... More 

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