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Irwin's Mountain Inn

2.5 of 5 429 Banff Avenue | Box 1198, Banff, Banff National Park, Alberta T1L 1B2, Canada
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Certificate of Excellence 2014
Irwin's Mountain Inn
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Irwin's Mountain Inn
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368 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Whitby, Canada
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Irwins is a very basic hotel. Totally acceptable if your goal is very basic lodging. The room was clean and the beds were comfortable. The inn was also surprisingly quiet. The inn does appear 'tired', definitely showing its age. However,it is fine for a few nights and if you only want a clean place to stay.

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Edinburgh, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for 3 weeks. All the staff were so friendly. Matthew was so helpful and couldn't do enough to help us. The house staff clean the rooms to a very high standard. TOO many recommendations to list. Close to town. Facilities in room are great. Wi Fi great. We Will be back. Recommended highly. Kevin and Dee.

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Calgary, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed 1 night in this hotel with my family(my wife and 2 chilren). Although Banff is not big to talk about the hotel's location, the hotel is located the start of the city. So, there is not traffic in the area. There are 2 main problems with the hotel. First, the face washer was in the room not in... More 

Was this review helpful? Yes 2
Winnipeg, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 27, 2014

I just stayed a week here and all the way from a great location, very quiet rooms and friendly and very helpful staff like Matt made our stay a wonderful experience. The room was very spacious and loved the fridge in our room. We will be back !

Was this review helpful? Yes 1
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this review

Thanks so much for your most recent review. Our goal is to ensure that every guest leaves satisfied and that their stay is memorable for the right reasons. I will pass on the message to Matt of your gratitude. Our staff always strive to achieve great customer service alonge with being a trusted advisor. Thanks for remembering us in your... More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2014

I made my reservation last minute, right in the front desk and was extremely well greeted. The facility is extremely clean, some of the rooms have a beautiful mountain view, there is an elevator and there are people to help out with luggage. I had to switch rooms, and the hotel transferred all my belongings to the other room, extremely... More 

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GM-IMI, General Manager at Irwin's Mountain Inn, responded to this review

I thank you so much for your comments and review. We take all these reviews seriously and look at ways to make your stay better. I am so glad to hear our staff were helpful. They will be thrilled to know of the difference a helping hand made. Thanks again and I do hope you return soon to Banff. When... More 

1 review
4 of 5 stars Reviewed December 2, 2014

Short distance to downtown and grocery store, comfortable beds, clean rooms, friendly staff and good rates. I enjoyed my time there. I was thrilled that there are kettles available upon request so you can make a proper cup of tea instead of using the coffee maker.

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GM-IMI, General Manager at Irwin's Mountain Inn, responded to this review

Thank you for your most recent review. I am so happy that your stay was pleasing to you. I sure hope you return again soon and experience the beauty that is Banff. I am glad that the small touches of a kettle made the difference for your stay. We work hard on meeting these needs when we can. When you... More 

Enderby, British Columbia, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2014

My wife and I recently spent a week in banff and we have stayed there a few times before as well. This was our first time staying at Irwins and it is by far the best place we have taken in. The family suite was perfect for us as we were traveling with our 4 month old. The room was... More 

Was this review helpful? Yes 2
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this review

I am so very glad that our staff and your stay met your expectations. It is such a pleasure to hear of your experience. Banff is a beautiful destination but as you described so much of that hinges on people who point you in the right direction. Thanks again for your review and I sure hope you return again soon.... More 

Lloydminster, Canada
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 14, 2014

We used a 3rd floor family suite (nice if you have more than two kids!). ALL the staff are super friendly, accomodating and competent! Also great for the kids is the available use of the well sized pool at the Rundle Stone down the road... if the hot tub on location is not enough. I especially liked the attached (when... More 

Was this review helpful? Yes 2
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this review

Thanks so very much for your recent review of our hotel and your stay with us. These comments are so very helpful and I appreciated your details in how you described our property. I do hope you stay again with us soon. Thanks for your most honest review and safe travels. When you stay with us, book direct and save!... More 

Lloydminster, Alberta, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2014

We received excellent care here. The rooms were very clean and when we asked the maids to clean our room, they did. The front desk staff were all very friendly and helpful. Our family enjoyed using the small workout room and hot tub. It was also very close to the downtown area.

Was this review helpful? Yes
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this review

Thanks so much for your most recent review! I truly appreciate your comments and would like to extend our gratitude for your description of our property and ammenities that worked for your family. When you return to Banff, please contact us and book direct for the many savings that we offer. Thanks again and safe travels wherever you go. More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 3, 2014 via mobile

We planned a girls only trip to Banff and selected this hotel because of the location and suite availability. The rooms were not very clean or well maintained. The beds were comfortable, and the front desk staff was excellent. Parking was a nightmare because the underground parade was under construction. Which was not explained to us at booking. Although we... More 

Was this review helpful? Yes
GM-IMI, General Manager at Irwin's Mountain Inn, responded to this review

Thanks for your comments on your recent stay with us and for your encouragement about our staff. We take every review seriously and we do look at our pricepoint and quality of stay with every guest. I can assure you we do our best for housekeeping and cleanliness and we recently won the housekeeping award for 2014 so I must... More 

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Additional Information about Irwin's Mountain Inn

Address: 429 Banff Avenue | Box 1198, Banff, Banff National Park, Alberta T1L 1B2, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Irwin's Mountain Inn 2.5*
Number of rooms: 65
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Also Known As:
Irwin`s Mountain Hotel Banff
Irwins Mountain Hotel
Irwins Mountain Banff
Hotel Style:
#10 Family Hotel in Banff

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