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Buffalo Mountain Lodge

700 Tunnel Mountain Road | P.O. Box 1326, Banff, Banff National Park, Alberta T1L 1B3, Canada
Hotel amenities
1 room 1 adult
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Buffalo Mountain Lodge
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903 Reviews from our TripAdvisor Community

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Calgary, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

I had booked 2 consecutive weekends at Buffalo Mountain Lodge for my adult children as gifts. My daughter was greeted with a dirty bathroom including mold in the shower and stool in the toilet. My son was greeted with dirty, unchanged bed linens, dirty floor, mold and mildew in the shower and tub, dirty walls and fingerprinted door, & a... More 

Helpful?
Thank disappointedmom2016
CRMRManagement, Guest Relations Manager at Buffalo Mountain Lodge, responded to this review

Thank you for your review. I am sorry to hear that your children had such a bad experience during their time at the Lodge. Our General Manager has been in touch and has arranged compensation to hopefully compensate for the inconvenience they experienced. Should you wish to discuss your stay further, please do not hesitate to contact me at grdm@crmr.com.... More 

Calgary
1 review
4 of 5 stars Reviewed 2 weeks ago

Overall a great get-away. However, our room was not a clean as I would have liked (black finger prints on the walls near the door - lots of them) and the room was a little "tired". I had sent the hotel an email request prior to check-in, but it was never responded to which was disappointing, especially as I was... More 

Review collected in partnership with this hotel

Helpful?
Thank Tara C
CRMRManagement, Guest Relations Manager at Buffalo Mountain Lodge, responded to this review

Thank you for your review. I am happy to hear that you enjoyed your stay with us overall. I do apologize that your room did not meet expectations and you experienced some issues with checking in. It is great to hear you received a warm welcome from the staff and enjoyed the food from our dining room. We hope to... More 

Calgary, Canada
Level Contributor
249 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I got married here two years ago. We came back for our anniversary and stayed in one of the lodge rooms. It was a simple room, but had everything we needed, a king size bed, a large bathroom, and a fireplace. When we ran out of firewood, a quick call to the front desk had a concierge... More 

Helpful?
Thank Marlablue75
CRMRManagement, Guest Relations Manager at Buffalo Mountain Lodge, responded to this review

Thank you for your review. Happy Anniversary! We are happy to hear that you were able to come back to the Lodge and enjoy another positive experience with us. We look forward to welcoming you back in the future! More 

Peterborough, Canada
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago

While beautifully decorated the staff here made the experience just ok. More time was spent cleaning our fireplace than our room and the front desk was clearly suffering a lull in business as it was a bit of a struggle to get them to honour the agreed to price for our stay. We expected top notch service and got mediocre... More 

Review collected in partnership with this hotel

Helpful?
Thank HorseWhisperer99
CRMRManagement, Guest Relations Manager at Buffalo Mountain Lodge, responded to this review

Thank you for your review. I apologize that your stay did not live up to expectations and you experienced some complications at the Front Desk. I will ensure to pass your feedback along to the relevant departments to assist with training purposes. Should you wish to discuss your stay further, please do not hesitate to contact me at grdm@crmr.com, Thank... More 

Calgary
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel was overpriced compared to those in the area and this was not reflected in the quality of the room or the amenities. The room was nice enough but slightly run down. It was quiet and the bed comfortable enough. The outdoor hot tub was warm, not hot - which was very disappointing as it was one of the... More 

Review collected in partnership with this hotel

Helpful?
1 Thank donnae515
CRMRManagement, Guest Relations Manager at Buffalo Mountain Lodge, responded to this review

Thank you for your review. I am happy to hear that you were able to enjoy the beautiful surroundings but apologize that your stay did not live up to expectations. We appreciate your feedback and I will ensure to pass this along to the correct departments to ensure all of our guests are having a positive experience. Should you wish... More 

Black Diamond
1 review
4 of 5 stars Reviewed 3 weeks ago

The fireplace in each room is great. Did find the bed a bit hard and the rooms a bit noisy. The restaurant is excellent. The hot tub looked very clean. Had deer out the deck in the morning. Overall a very nice place to stay

Review collected in partnership with this hotel

Helpful?
Thank kenw428
CRMRManagement, Guest Relations Manager at Buffalo Mountain Lodge, responded to this review

Thank you for your review. I am happy to hear that you enjoyed dining with us and had a nice visit from some of the wildlife in the morning! I do apologize though that the room did not live up to expectations but appreciate you taking the time to provide us with your constructive feedback. We hope to have the... More 

Indianapolis, Indiana
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Buffalo Mountain Lodge for two nights in JAN2016. The lodge is great, staff was very friendly, the large fireplace in the lobby is awesome to warm up and it is right by the bar. We had a room with a fireplace and queen bed, nothing fancy but was great to have the fireplace as it was... More 

Helpful?
Thank Speedldf
CRMRManagement, Guest Relations Manager at Buffalo Mountain Lodge, responded to this review

Thank you for your review. I am happy to hear that you had such a nice visit to the lodge and enjoyed your in-room fireplace. We appreciate your feedback in regards to parking and will bear this in mind during any future updates. We hope to have the pleasure of welcoming you back in the future! More 

Edmonton
1 review
5 of 5 stars Reviewed 3 weeks ago

My fiance and I immediately called the front desk to stay an additional night after seeing our amazing room. The hotel and service are exactly what you pay for, you will not be dissapointed. Shuttle service, room service and the incredible lodge make this stay absolute luxury and the food is delicious. Terr isn't one thing that the front desk... More 

Review collected in partnership with this hotel

Helpful?
Thank Teganwynn
CRMRManagement, Guest Relations Manager at Buffalo Mountain Lodge, responded to this review

Thank you for your review. It is great to hear you had such a wonderful experience at the Lodge and that the staff were so helpful during your stay! We hope to have the pleasure of welcoming you back in the future. More 

Okotoks
1 review
5 of 5 stars Reviewed 3 weeks ago

These lodgings fulfilled our every need. The staff was great and the food in the lounge was tasty with a menu that offered a nice selection. The festive decor for the winter wedding we attended was lovely. Our room was great with a cozy living room/kitchen. Would love to stay for a whole weekend to really enjoy the surroundings.

Review collected in partnership with this hotel

Helpful?
Thank N1074OCkimb
CRMRManagement, Guest Relations Manager at Buffalo Mountain Lodge, responded to this review

Thank you for your review. I am happy to hear that you received a warm welcome for all of the staff and enjoyed dining with us! We hope to have the pleasure of welcoming you back in the future. More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

First the front desk man should be praised, very welcoming answering phones and helping us at the same time while their computer program was down. No big deal we sat in front of the lovely fireplace in the lounge and enjoyed a drink while the computer program got up and working. Upon entering the room at night it's very dark... More 

Helpful?
Thank Alicia B
CRMRManagement, Guest Relations Manager at Buffalo Mountain Lodge, responded to this review

Thank you for your review. I am so happy to hear you received a warm welcome from our Front Desk Team and enjoyed your time with us. I do apologize you had such a negative experience with the bed and fire place screen, but appreciate the feedback and will ensure to pass this information along to the correct departments in... More 

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