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The Mill Wheel

Ticknall Road, Hartshorne DE11 7AS, England
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The Mill Wheel
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Ranked #1 of 1 Hotels in Hartshorne
A recent review
5 of 5 stars Reviewed March 9, 2015
Jesscrook13
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71 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Whitstable
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I booked two rooms here on 27th December last year to stay the weekend 17/19 April for a family wedding. When I booked, I explained that my 80 year-old parents couldn't cope with stairs, so the lady I spoke with agreed a ground floor room for them and Hubby and I would have an upstairs room. I phoned on Wednesday,... More 

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Leicester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We were a family of 7 celebrating a birthday however we was less than impressed. We waited an age for our order to be taken and yet we was the only people in the resturant at the start of the evening. We had booked but we had to wait half an hour for the table to be set. Could they... More 

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Travelers are raving about these Hartshorne hotels

Canterbury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 weeks ago

The Mill Wheel is a lovely looking pub from the roadside and indeed when you walk into the bar area with the old mill wheel encased in glass and highlighted with bright lights but unfortunately the theme doesn't continue into the accommodation. My partner and I stayed in room 1, the carpet was very dirty right through to the bathroom,... More 

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Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 9, 2015

I visited with my boyfriend a few months ago and had a lovely meal! neither of us had starters he had steak and i had gammon. the meals were presented excellently. the crumble for dessert was fab and enjopyed it thoroughly. service was a little slow but it was a very busy night so it is understandable. I'm a waitress... More 

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MillWheel, Manager at The Mill Wheel, responded to this review

Thank you for your lovely comments. We hope to see you again soon! More 

Llandrindod Wells, United Kingdom
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 8, 2015

I stayed here for just the one night, the accommodation is an annexe adjacent to the pub accessed from the car park. The room was very clean and well equipped it was quite small but had all the necessary facilities for a comfortable stay. The staff were friendly and the breakfast very good. The pub seems charming with the focal... More 

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MillWheel, Manager at The Mill Wheel, responded to this review

Thank you for taking the time to write a lovely review. We do unfortunately have one small room, if you come and stay with us again when you make the booking please ask to stay in room 3 which is our best room. More 

Derbyshire, United Kingdom
Top Contributor
86 reviews 86 reviews
27 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 1, 2015 via mobile

Rating for food only. Hadn't booked in advance but staff were accommodating and were able to seat us. Restaurant was quite noisy as there are no soft furnishings or fabrics to soak up sound. Even cutlery on plates felt really loud. We were seated promptly and presented with menus - specifically the "Specials" menu was hand written on a hand... More 

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MillWheel, Manager at The Mill Wheel, responded to this review

Thank you for your comments and we are pleased to hear that you enjoyed your meals. We have taken on board the comments regarding the service and the specials menu and make the appropriate changes. We hope to see you again soon. More 

Derbyshire, United Kingdom
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 26, 2015

Great to sit near the roaring fire on a cold winters day, in the bar area. The menu looked great but we were disappointed when we came for a meal. The staff were friendly but the food was average, and overpriced.

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MillWheel, Manager at The Mill Wheel, responded to this review

We are glad to hear you enjoyed the fire, but disappointed with your meal, we do hope you will return again and try some of our midweek offers. Pie and Pint Mon & Thur £8.95. Tue & Thur Home-made Burger and a Drink £8.95. More 

Smisby, United Kingdom
1 review
5 of 5 stars Reviewed January 25, 2015

We chose this establishment to celebrate the 80th birthday of Smisby WI and are so glad we did! We had the whole upstairs of the restaurant to ourselves, fifty in all and had a marvellous afternoon. Colin and his team were so attentive and 'on the ball' with a high level of service that a group of WI ladies would... More 

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MillWheel, Manager at The Mill Wheel, responded to this review

Thank you for taking the time to write such a lovely review. We hope to see you all again soon! More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 3, 2015

Me my partner and 2 girls went hear for dinner last night for the first time. I was really impressed with the style. First thing I notice was that the place was really under staffed for a Friday night. We ordered the parfait and that was ok nothing special. My little girl ordered a burger, chips and peas it came... More 

Was this review helpful? Yes 2
MillWheel, Manager at The Mill Wheel, responded to this review

We are so sorry to hear read that you were unhappy with your meals, but we did address the issues at the time and also offer a reduction in your bill. We hope that you will return again soon. More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 2, 2015

We live in the village of Hartshorne and have visited this pub for food several times and found it excellent, but what on earth has happened to this restaurant! We waited 45 mins for the wine and jug if tap water to be served to the table. We had a 7pm table and they didn't take the order until 25... More 

Was this review helpful? Yes 2
MillWheel, Manager at The Mill Wheel, responded to this review

We are so sorry to read that after coming previously before and the food being excellent, that you had a bad experience. We (The owners) had a few days away at the beginning of January following the very busy Christmas period. We would always hope that the standard is the same whether we are there or away but it seems... More 

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