At check-in, I told the representative that tomorrow was my birthday (it really was!) and our room was upgraded from a Jr. Suite to a Master Ste. I must admit, we were quite pleased with the room and view....down-side: it was on the corner of the courtyard area where the band and nightly entertainment took place, so going to bed... more

We just returned from a week at the Rui Vallarta and our only regret is we couldn't stay longer. I read the most recent negative reviews before we left and I am glad we totally disregarded them. We have a hard time understanding why some folks are upset that a resort in Mexico might actually have other guests who are... more

Despite the many scares...the murders and swine flu...leading up to our trip to Puerto Vallarta, we decided to go anyway and had THE BEST time. Our group consisted of my immediate and extended family as well as my husbands. Check-in at the hotel was a breeze. At the airport we were greeted by an Apple Representative who once we arrived... more

All the recent reviews reflect the overbooking of the resort. It`s packed with locals and their thousands of kids. The resort itself is wonderful. The beach is great, food is good as are the rooms. But, It`s a zoo there right now. The front desk is overwhelmed and are not much help. I would find a resort that is not... more

Spending more on doctors bills than the trip. Service very very bad !!!!!! Turns me off from going to Mexico again due to the bad service. Other hotels should run them out of town from taking tourists away from the country. more

The worst, bad service, bad food, too many ungrateful guests. Will never go back, had to change rooms, got sick due to the mold in the rooms. The service we received makes us never want to go back to Mexico. The treatment we received is a very poor way to represent the country of Mexico. more

We were there 6/6 to 6/13 with our 11 & 15 year old daughters. We were suppose to stay @ the Jalisco but was told when got off the plane that they were closed so we would be @ the vallarta. I thought that was ok unitl I got there. The place is beautiful but there are only 3 bathrooms... more

I have stayed at an all inclusive before and luckily have an amazing experience to compare this one with. When first arriving the hotels exterior and lobby seem amazing. You soon find out that the front desk is unorganized. There was an error in our reservation and it took over 3hrs to check in. The small elevators have NO air... more

just returned on June 6. was at the Riu Vallarta for 7 days. Arrived just after a hotel spa fire. There were about 300 people in the lobby. So check in did not go easy. Gym and Spa remaind close for the whole trip, no one even working on it to clean either up after the fire. Ok, This hotel... more