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All 24 Nuevo Vallarta hotels

The Grand Mayan Nuevo Vallarta

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4.5 of 5 Resort   |   Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
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The Grand Mayan Nuevo Vallarta
Ranked #10 of 24 hotels in Nuevo Vallarta
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1,359 people have reviewed this hotel

Traveler rating
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638
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (336)
Date | Rating
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English first
Mexico City, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

The hotel is really nice and big, the constructions and buildings are really impressive. Do not go if you dont want to walk because everything is too far from the rooms and i'ts a construction in Place. The front desk is good but the time share sales man are really something. I dont want to go to the meeting and... More

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

Worst hotel I have ever stayed at. My family and I went for a family reunion, 22 of us and we all left completely unhappy. From having no internet, electrify and water turned off for hours at a time, to valet making us lose reservations due to them taking over an hour to get our car, this place is terrible!!!... More

Was this review helpful? Yes
New York City, New York
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a wonderful time here, the staff is wonderful, facilities immaculate and lushly planted. Huge rooms, nice kitchens, room to move. Good food at the restaurants and so many of them. I noticed the complainers on here were complaining of information they got from RCI or someone who was selling off their week...well that is not the resort and... More

Was this review helpful? Yes 2
Los Angeles, California
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My husband, son (20 months) and l stayed at The Gran Mayan last week. I had requested a crib in my reservation. A day before my trip l called to add an extra room and happened to ask if we had the crib and that it was an actual crib and not a pack and play. The concierge person that... More

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Best vacation in Mexico, we´ll be back late november. Bring comfortable shoes cause there´s a lot of walking. Breakfast at Cafe del Lago is great dont miss it. Pools are incredible. The Check in is very slow but attention is ok

Was this review helpful? Yes 2
Seattle, Washington
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Rented through a VRBO owner who promised us her level of timeshare ownership: ocean view room on a higher floor, access to all pools throughout the resort, 10% off our total charges during our stay, even paid the owner at least $300 more based on her promises. When we arrived in late July, we received a first floor room with... More

Was this review helpful? Yes 1
Binghamton, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Grand Mayan Nuevo is the signature property for the Mayans. This property has continued to flourish year after year. We go back every year. The property is absolutely stunning. My wife and I were married on the property almost 3 years ago. I will only admit that the check-in process is at least....aweful. We have had problems with that... More

Was this review helpful? Yes 2
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear JLiccion : Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review about your stay. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. Your feedback will be shared with the appropriate areas so that your check-in is an... More

2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I am currently staying at the grand mayan thru an RCI points exchange. Let me begin ...I was told by the RCI vacation counselor that we would have a washer and dryer in the room and an ocean view which was completely untrue. When I checked in on Sunday morning at 1030 am we were told to come back at... More

Was this review helpful? Yes 4
Portland, OR/San Jose, CA
Contributor
15 reviews 15 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice place- but they are not keeping up with their former quality of up keep. Rooms are nice but at these prices we used to better attention to detail. Balcony soaking pools not cleened in 2 different suites. Phones and lamps not working. Kitchen supplies missing, broken or poor quality and furniture shows wear. And they charge extra for: starter... More

Was this review helpful? Yes 5
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear citizengjb : Thank you for providing your comments about your vacation at The Grand Mayan. All the same, we are disappointed that we were unable to meet your expectations to the fullest. Your feedback will be shared with all the appropriate areas in order to continue working towards exceeding all our guests’ expectations. We would like to point out... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We have come here 3 years in a row. We love this place. We have a 2 bedroom Luxxe suite and it is more than enough room for 4. You don't need to leave the resort because the new plaza has a grocery store, a meat market, cheese counter, fresh breads, desserts in abundance and almost everything you need if... More

Was this review helpful? Yes 6
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Sheryl S: We really appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our facilities, the accommodations and the pools. Our goal is to make each one of our guests’ vacations relaxing and we look to... More

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Hotel Summarization (Beta)

What travelers say

  • Lazy river(41)
  • Time share(25)
  • Ocean views(11)
  • Very nice(10)
  • Timeshare presentation(9)
  • Wave pool(8)
  • Golf course(4)
  • Breakfast buffet(3)
  • Sales pitch(3)
  • Friendly and helpful(3)

Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Hotel Class:4.5 star — The Grand Mayan Nuevo Vallarta 4.5*
Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta

1,475 photos of this hotel

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Amenities (101)
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Beach (15)
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Children's Pool (4)
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Lazy River (4)
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Pool (60)
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Restaurants and Bars (79)
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Standard Room (39)
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Suite (65)
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The Hotel (73)
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Wave Pool (12)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#8 Luxury Hotel in Nuevo Vallarta #9 Family Hotel in Nuevo Vallarta #9 Top resorts Hotel in Nuevo Vallarta #10 Romantic Hotel in Nuevo Vallarta #10 On the Beach Hotel in Nuevo Vallarta
Hotel Class
Number of rooms
795

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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