They promissed discounts but did not give them upon check out. Then they charged our c/c twice which we did not find out about untill we got home in the USA !!! And they do not have direct toll free phone # !! Watch out!!! more

I went to Puerto Vallarta with my husband and two boys (11 and 13). The resort has great pools which we all enjoyed, especially the lazy river when the waves were turned on. The room was absolutley fabulous. We had a two bedroom with a great view. I have traveled to Hawaii, all over Mexico, Japan, and Europe and I... more

Came with an ownership transfer. Given a two bedroom condo with non-ocean front view. Immediately requested to switch rooms and was told that it would not be possible at all during our week long stay. During an event put on by the resort, the wait staff was rude and insulted my friends in Spanish (not even considering that we spoke... more

This place is 10 star. They couldn't do enough to make your trip enjoyable. Even the people in P. V. were wonderful. They especially like when you try to speak Spanish. Luckily i had my teenage dgt with me who has had 4 years of High School Spanish. The facility is beautiful and meticulously cleaned. I would definitely recommend this... more

We arrived at the airport June 28,2008, went thru the timeshare shark tank with no problem. The cabs in this place do not have a meter so you are the mercy of the taxi drivers, if you do not know how much it cost to go from point A to B. We were offered 240 to the hotel but we... more

It does..... all depend what you are looking for..? We have nothing bad really to say, it has everything and almost anything you are looking for as far as water fun goes. My kids (9,7,4) loved all the fun to be had!! As far as my husband and I we would probably not go back only because it kind of... more

The Grand Mayan in Nuevo Vallarta is a beautiful but extremely large resort. We booked our 2 bedroom unit on exchange with RCI. When we arrived at 3:00, there was a long line to check in. We waited in line for about 30 minutes just to learn that our room would not be ready until 7:00. They did, however, issue... more

Our travel dates were 6/20/08-6/27/08. Our party had 9 travelers. Check-in was smooth. The timeshare person invited my wife and I to a "free" breakfast in return for a "short' presentation. She was very nice to us as she was giving us our bracelets for the hotel. But as soon as we said we were not interested, her face changed... more

We booked this through an RCI exchange almost a year in advance. We had stayed previously at the grand mayan near cancun as a couple and really enjoyed it. We thought that the puerto vallarta location looked very family friendly with a waterslide wave pool and lazy river. We were dissapointed when we arrived we found the wave pool and... more