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Bel Air Collection Resort & Spa Vallarta

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Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico
Best prices for: 1 room 1 guest
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Bel Air Collection Resort & Spa Vallarta
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Bel Air Collection Resort & Spa Vallarta
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866 reviews from our community

Traveler rating
    438
    203
    116
    61
    48
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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There are newer reviews for Bel Air Collection Resort & Spa Vallarta
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St. Paul, Canada
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 19, 2012

My husband and I just got back from a wonderful week at the Royal Decameron in Riviera Nyarit. However, we were booked at the Bel Air and lasted only the first night. Why?? We go on several business/personal vacations a year, often staying at all-inclusive resorts so "it's not our first rodeo" so to speak. Our hotel was not ready... More 

Was this review helpful? Yes 7
BelAirVallarta, Director General at Bel Air Collection Resort & Spa Vallarta, responded to this review

Dear Guest, First of all, thank you very much for your feedback. Im sorry for the inconvenience that you experienced, on your arrival, I have shared the information with the front desk staff, to avoid this situations to happen to any guests. We are not a classical all inclusive hotel, even thought we have breakfast buffet, the rest of our... More 

Vancouver, B.C.
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 19, 2012

Our group of 4 women arrived after 3 pm (check-in time). We booked through Nolitours and were assured we would be able to have 2 rooms, each with 2 double beds. This resort said that that wasn't possible. We were supposed to arrive to a welcome drink, that was never offered. We had a wait at check in and then... More 

Was this review helpful? Yes 4
BelAirVallarta, Director General at Bel Air Collection Resort & Spa Vallarta, responded to this review

Dear Guest, First of all, thank you very much for your feedback. We are very sorry to find out that we were unable to met your expectations, I have shared this comments to the whole staff, I can assure you that they are concerned about what you said. And that we are working on every comment that are send by... More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 18, 2012

Upon arrival there was a 20 minute wait at the front desk to check in. Once we got into our room it was extremely small 10' x 20' with a king size bed. No room to walk around we had to store one of the suit cases in the washroom. We had friends that paid $160 to upgrade to a... More 

Was this review helpful? Yes 3
BelAirVallarta, Director General at Bel Air Collection Resort & Spa Vallarta, responded to this review

Dear Guest, We sincerely appreciate the time you invested in sharing this comments , I have directed your comments to the proper staff, to make sure that this kind of situations does not happen again. Even though we have a breakfast buffet, most meals are a la carte, in fact you can order from the menu, even when the buffet... More 

Top Contributor
50 reviews 50 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 18, 2012

We stayed four weeks in an excellent room facing the ocean on the seventh floor. We only had one complaint. With the wedding receptions on Saturday, the noise floated up to the seventh floor. The service at the resort is excellent. Anwar, Trinidad, Edgar and Carlos exemplify service. My husband and I had an excellent vacation. We can't wait to... More 

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 17, 2012

My girlfriend and I traveled march 10-17 2012 and are both 24 years old. We wanted a relaxing, non-college spring break where we could relax. We had a king economy room right on the beach, with sink, fridge, stove, microwave, 2 hdtvs (about 10 channels in english) a nice bathroom and a king size bed. Everything was fantastic except for... More 

Was this review helpful? Yes 3
BelAirVallarta, Director General at Bel Air Collection Resort & Spa Vallarta, responded to this review

Dear Guest, Thank you so much for the nice comments that you express, we are taking measurements, in order to avoid that a weeding becomes in uncomfortable situations for other guests. We are pleased to know that we achieved our goal by making your holiday days all that you expected. Sincerely, Omar Vazquez Gaytan More 

Santa Cruz, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 17, 2012

We liked the room we were given after we fought for a better room than they showed us first. We loved the spa and our room, which was clean and comfortable. I didn't like the pool-side server asking us to pay him instead of the hotel for drinks. He spoke good english and told us he can't support his family... More 

Was this review helpful? Yes 1
BelAirVallarta, Director General at Bel Air Collection Resort & Spa Vallarta, responded to this review

Dear Guest, Thank you so much for your comments, We specially appreciate the information that you provided, in fact it helps us to take measurements to fix this situation. We have improved our controls, to avoid this situation to continue. Sincerely, Omar Vazquez Gaytan More 

Regina, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 13, 2012

This is a wonderful place to visit. The food, the grounds, the spa and gym, the service and beach are all lovely. But I do have some warnings for one to bear in mind that are in fact the reason I would not return. My complaint is there is little so very little to do. I can only lie around... More 

Was this review helpful? Yes 5
BelAirVallarta, Director General at Bel Air Collection Resort & Spa Vallarta, responded to this review

Dear Guest, Thank you so much for your feedback, We appreciate every one of them, we do have some night activities, but indeed we are not the typical All Inclusive hotel. Our guests have to sign every check as they would do on a not all inclusive resort, since all our meal are a la carte, the only buffet we... More 

Regina, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 13, 2012

Hey to all you complainers. This place is totally awsome. There will not be a place EVER!! that is perfect. Although the ones who pick apart every little thing are still trying to find that PERFECT place,good luck!!. We had no problem with anything or anybody. We loved to watch those who came down to the beach after 1:00 to... More 

Was this review helpful? Yes
Winnipeg, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2012

This was a charming, clean and lovely resort. It had plenty to offer from the excellent food to the wonderful staff. My husband and I and another couple traveled from Feb 18th until Mar 3rd with another couple and enjoyed every minute. We booked through Nolitours and yes we had one of the rooms facing the RIU. We did not... More 

Was this review helpful? Yes 1
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 10, 2012

We just returned from a 6 night stay at the Bel Air Nuevo Vallarta property. We bought 2 three day Groupons for the stay, and were promised 'Deluxe' accomodations. We arrived very late at night due to our flight being delayed, and dumped our bags in the room and rushed to get a meal before the restaurant closed. Good meal,... More 

Was this review helpful? Yes 1
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