Indeed, service is the super plus at this 5 star hotel. Not the cheap concept of all inclusive but the other way around. They really have studied what a traveler needs/dreams of and offer it. When at the pool or beach, despite having drinks and excellent food at all times served at your spot, you can taste a tiny dessert... More

I travel to Mexico at least a couple times a year:Cabo, Cancun, San Felipe... been to other all- inclusives including many other top rated resorts. Grand Velas was by far the best overall resort experience anywhere in Mexico or the Caribbean I have ever had. This year I took 100 customer guests on a reward trip to GV, simply an... More

We are nof fond of All-inclusives . We stayed in one yrs ago and thought it was awful. Poor service and terrible food. But GRAND VELAS changed our mind about All- Inclusives. The property was stunning and had the most grand architecture and design! ( and we've stayed at Ritz Carltons, 4 Seasons, Rosewoods Resorts - Caneel Bays, etc) The... More

Truly everything about this resort was great! Beautiful large rooms. All the ammenities you would expect and more. Fantastic service. All inclusive is the way to go. You won't be sorry you chose this resort. Enjoy!! More

Grand Velas is a 5 Diamond Resort. We have always stayed in Grand Class Suites which are very nice. The staff that serve you, at the pool, in the restaurants, the bell desk, cleaning staff, concierge, are the best you will ever find. They are wonderful people who want to provide you with the best possible experience. We have stayed... More

My recent stay at Grand Velas was a very pleasant stay . The staff was so helpful and polite !! Whenever you needed anything they were so pleasant and willing to assist us . The resort is absolutely beautiful, well maintained and very clean. During our stay the weather was exceptional . There staff are always looking for ways to... More

We have traveled to many places out of the country, and this was by far the best service, food and accomidations. Beautiful grounds, pools, rooms, and the staff was so helpful, friendly and happy to do anything you asked. We never once felt uncomfortable or unsafe. We did not leave the resort, but many people we knew did, and went... More

I proposed to my girlfriend during our stay this past weekend and we both felt that this is the nicest all inclusive resort we've ever experienced. The food and the service was absolutely flawless. We don't have children and both felt that this is more of an adults resort for a romantic getaway and not as kid friendly as some... More

My Wife and I have been to many all inclusive resorts multiple times in Mexico, Bahamas, and Dominican Republic. This was by far the best service, food, drink selection, and resort overall. I highly suggest this location and I always felt very safe there as well. More