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Mayan Palace Nuevo Vallarta

Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
Mayan Palace Nuevo Vallarta
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594 reviews from our community

Traveler rating
    186
    190
    84
    71
    63
See reviews for
162
123
6
2
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fairbanks, Alaska
Contributor
17 reviews 17 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed yesterday NEW

Beautiful grounds and great board walks....does NOT feel like Mexico!! EXPENSIVE...AND NO MEXICAN FOOD ANYWHERE TO BE FOUND ON PROPERTY. We were very frustrated with the Timeshare presence....DON'T WANT ONE! I had to be totally direct and rude to the lady on the phone because we did NOT WANT TO GO TO A TIMESHARE PRESENTATION!!! We did sleep well!! Had... More 

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Denver
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Too huge for my taste, but very fun, very clean, staff was awesome.... kitchen disappointing.... too small to cook.... restaurants very nice-little pricey for what you get, but very good food.... Not their fault, but didn't have very good weather.... rainey and cloudy most of the time.... but had fun of course !!

Was this review helpful? Yes 1
Elk Mound, wisconsin
Contributor
17 reviews 17 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 1 week ago

The moment upon arrival you are corralled, processed, and sorted. You get dropped off a very long ways from your hotel and are expected to walk and take in the beauty as your bags get loaded onto golf carts and are out of site until after check in. Check in WILL be a timeshare briefing if you don't watch yourself.... More 

Was this review helpful? Yes 6
Apple Valley, Minnesota
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

In general it was a good trip. I was pleased with the property changes since the last time I was there and we had nice rooms at the Mayan. The food was great in Havana Moon, the Creperia, Azur and down by the pool. The rooms were kept clean and the staff was great. The market is beautiful as well.... More 

Was this review helpful? Yes 2
Montreal, Canada
Contributor
14 reviews 14 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed with my wife at the Mayan Palace for two weeks at the end of February in a two bedrooms. The grounds are beautiful with a lot of boardwalk. Gardens and ponds are impressive. Travel between the resorts is easy, shuttle are constantly available for distance travelling, but it's a long walk to the pool and beach. The beach... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the grand Lux we were supposed to have two suites they only booked one put the other party in another room and adjacent building which was a Junior suite and wasn't for the full stay we were a day short on that room the night before we checked to see if a room was available It was.... More 

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Bracebridge, Ontario
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Beautiful pools (many to choose from); fabulous endless beach; great service and personnel. Studio room has two very comfortable double beds; clean; modern; and with a small balcony. Lacking a coffee maker (I took my own, thankfully) or refrigerator. Free ice is readily available. On-site coin laundry by the ice machine - it's not marked, but go through the double... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Sandyj7 : We are gratified to hear about your visit at Mayan Palace. We are happy to learn that you enjoyed our beautiful grounds, the pools and our food options. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. We would like to point out as well that our... More 

Edmonton
Contributor
13 reviews 13 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After doing there timeshare presentation we were upgraded to the grand Mayan which was a fabulous room as far as decor and comfort but it was directly over the kitchen and on the first floor. So, two weeks with no view. The grounds were massive and luscious. Just gorgeous. Every day we could walk in a different direction and find... More 

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Jennifer P : Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review about your stay. We are happy that you liked our pools and the grounds. It appears as though not all your expectations were met. Our goal is to make each one of our guests’ vacations relaxing and we look... More 

Melville, New York
Senior Contributor
34 reviews 34 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago credit card Amex Card Member Review

We actually stayed at the Grand Luxxe which is magnificent and ate at the Grand Mayan one night. We also took the kids to the water slide, spray park and wave pool at the Mayan. Great family place especially with younger kids.

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear tibor k : We truly appreciate the time you have taken to share with us your impression about your experience while staying at another one of our resorts. Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making... More 

Michigan
Contributor
14 reviews 14 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 13, 2015

We were scheduled to stay for 7 nights but checked out a day early. The place is gorgeous and immaculate but huge and definitely not for the average traveler-cost wise. Travel between the resorts is easy with the provided golf cart rides but it's a long walk to the pool and beach. You are not allowed to use the facilities... More 

Was this review helpful? Yes 7
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear ShariMichigan : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are pleased to learn our staff was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you enjoyed the entertainment at the... More 

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