there are many mayan hotels on this property so choose wisely or when you there ask for an upgrade. We upgraded from the mayan palace to the grand mayan and so happy we did. great for teens, the pools are close to the rooms, beautiful grounds. we have the master suite 2 bedroom at the grand mayan and it is... More

Mayan palace has great facilities; I loved the spa and swimming pool. The amenity I liked the most was the kids club, it’s a nice place to leave the kids while having a romantic time with your couple. Unfortunately, these beautiful facilities are eclipsed by its terrible customer service and timeshare staff. Long story short, nice place worst customer service... More

I am currently staying at the Mayan Palace as a guest of a family member's timeshare. The hotel is part of a mega resort including Grand Mayan, Grand Bliss, Grande Luxxe (each one being newer and more luxurious than the previous). The grounds are well designed, beautiful and immaculate. The staff (every single one I have met) are friendly and... More

Having just spent the week of March 11-18 here, all I can say are good things. We stayed with friends,who are owners, and despite all the hipe about timeshare presentations and pressure to upgrade what you already have,I must say I was pleasantly surprised for my friend and for ourselves.After we checked in they were asked 1 time & 1... More

I only have myself to blame for getting suckered into a time share presentation upon check in at the Mayan Prison. My girlfriend and I have traveled many places and she has a hard time saying no when it comes to a sales pitch and the "free" junk that goes with it, I on the other hand have no problem... More

We recently stayed at the Mayan Palace and although it was nice the Grand Mayan is much nicer and last december we stayed at the Riu Palace which was even better. The housekeeping and staff were excellent at the Mayan Palace. The food was good at all the restaraunts but very expensive. The wi fi is expensive which I guess... More

My wife and I booked the Grand Mayan in Nuevo 6 months early and requested an ocean front view, as we were showed when we purchased at the Grand Mayan. We were promised and ocean front room and all was set. When we arrived, there were two hotel clerks, Javier and Andres who misled us from day one. Oh, there... More

I stayed at the Mayan Palace March 9-16. I am an owner, at the Grand Bliss level, and therefore was given the band to use the pool at the Grand Mayan. The Grand Mayan pool is great for the guest who wants the loud music, the active party scene, and does not mind sitting right next to their neighbor. If... More

Beautiful property, long walk to the beach and pool but it was beautiful.Staff is very gracious and helpful. An ocean view would have been nice, but we were stuck with the construction site. STill we enjoyed our stay very much. If you get a chance try the restaraunt La Dolce Vita, it was delicious! The beach was lovely and the... More