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Mayan Palace Nuevo Vallarta

Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
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Mayan Palace Nuevo Vallarta
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Mayan Palace Nuevo Vallarta
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624 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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  • All months
    (624)
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    (186)
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Kalamazoo, Michigan
1 review
1 of 5 stars Reviewed 2 days ago NEW

We booked a room with a full kitchen. at least that's what we thought we had reserved. When we arrived and went to check-in, we found out that they had given us a regular "hotel" room with NO kitchen. Further, as their justification for the change, they said we booked a room for four (2 adults and 2 children UNDER... More 

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Montreal, Canada
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Everything is excellent, Azur restaurant (French cuisin) excellent , food is wonderful, great service , especially by Francisco and Eriick, they are wonderful waiters. Beautifully decorated with spectacular view to the ocean.

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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I have owned here for many years and out of all the Mayan properties, THIS is my all time favorite! You are not too far if you want to experience downtown Puerto Vallarta - there is also another Mayan property at the Marina. So a trip down to the Malecon and a stop for lunch or dinner at the Marina,... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Barbhalast : Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, pools, lazy river and grounds. Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly... More 

Haymarket, Virginia, United States
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have stayed at the Grand Mayan and Mayan Palace at Neuvo Vallarta. The property is always exceptionally clean and the tropical vegetation is beautiful. The staff goes out of their way to be friendly. The resturants are varied and priced well for families or couples, there is no need to taxi into town just to eat. I look forward to... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Bobbi M : We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are very delighted to learn you like all our properties, you have perceived the cleanliness of our facilities. We are happy as well that you liked our staff’s service. Everyone works tirelessly - day and... More 

Morelia, Mexico
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This set of resorts is astonishing beautiful, they have great installations, a privileged piece of beach and great accommodations... But everything has a price, this is the first "all inclusive" we have paid, that seems like me "just bed inclusive " I think there are better options at best rates with more benefits, don't believe in promises from sellers, check... More 

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Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear EchauriEE : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. It is nice to learn you think our property is beautiful. It appears as though not all your expectations were met. Our goal is to make each one of our guests’ vacations relaxing and we look to... More 

Los Angeles, California
2 of 5 stars Reviewed 2 weeks ago

Put it simply... Check in is lengthily, forced to go through their weak valet service. By the time you make it to your room and get your baggage delivered it's been 2 hours. Now Check out was even worse, by the time you have check out of resort and have called valet service to have your vehicle ready and luggage... More 

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Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear OntheRoad F : Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review with us. It appears as though not all your expectations were met. This will be addressed by the appropriate areas as we always work hard to have a clear communication with our honored guests and we look to please... More 

common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We are back from our vacation and all we can think of is that we had such a wonderful time in Puerto Vallarta. Our stay at the Mayan Palace was great but thanks to Mariano Navarette we were also able to enjoy the Grand Mayan at Nuevo Vallarta for the second week. Wow, we could not believe how impressive the... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Angie M : Thank you very much for providing your comments about your vacation at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need is very important to... More 

Berkeley, California
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago credit card Amex Card Member Review

My family just returned from a 7 day trip to Riviera Nayarit/Puerto Vallarta. We stayed at the Grand Luxxe (part of the Mayan complex). It was great! This is a AAA five diamond property. The pools are magnificent, the restaurants are exceptional, the service staff is amazing. The Brio Spa is worth the splurge. And they do a number of... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Seroli_Family : We truly appreciate the time you have taken to share with us your impression about your experience while staying at another one of our resorts. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the pools, the spa and our staff’s service. Everyone works tirelessly - day and night,... More 

Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Firstly I would like to say that I do not normally leave negative reviews as we are very easy going and always have a pleasant stay wherever we go and I am, and will post another review of the Mayan Palace at the end of our week. Having said that I just cannot ignore the experience we had in checking... More 

Was this review helpful? Yes 7
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear pookybun p : We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are disappointed that we were unable to meet your expectations to the fullest. We spend considerable resources training our staff to maintain the highest possible standards as we constantly strive to achieve the utmost level... More 

San Jose, California
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in June 2015. We purchased the stay at a charity auction. The resort is a large complex with multiple hotels, restaurants, and activities. It is not a place that I would have chosen, if I were booking on my own, but I cannot hold that against the resort. The grounds were beautiful. The staff (other than time-share folks)... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Mike B : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to find out that most of our staff was welcoming, as this is what we strive for every day. Also we are pleased to learn you enjoyed our lush grounds. Rest assured that... More 

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