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All 25 Nuevo Vallarta hotels

Mayan Palace Nuevo Vallarta

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Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
Hotel amenities
Mayan Palace Nuevo Vallarta
Ranked #21 of 25 Hotels in Nuevo Vallarta
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565 reviews from our community

Traveler rating
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    79
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151
110
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2
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Recently stayed here for two weeks with my three year old and a friend. I just want to be clear that this review is for the Mayan Palace, not the Luxx, Bliss or Grand Mayan as some seem to get confused on these reviews. First off, the rooms are pretty spacious and very clean. Secondly, the staff are fairly pleasant.... More

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Kate M : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. Thank you for your kind comment about our staff, as we consider them one of our biggest assets. We are disappointed that we were unable to meet your expectations to the fullest. Rest assured that your... More

Canada
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a one bedroom end unit on the 4th floor facing the ocean. It was spectacular. Room was huge and reception employees were excellent and very helpful. Entertainment at the other building was very entertaining! Would go back for the friendliness of all employees.

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear racinee: Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. We are happy that you liked your room view and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. We take great pride in creating incredible vacations and after... More

Okemos, MI
Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The new Grand Luxx Spa Towers Residents Club are really nicely decorated and spacious. Our family of 6 stayed in one of the three bedroom units with plenty of room for all. Shuttles to all parts of the resort were frequent and no problems getting around to the various pools, restaurants and other facilities. Pools galore, wave pool, water slide... More

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Airdrie
Contributor
18 reviews 18 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We are not staying at the Mayan but in a condo next door to the Sea Gardens. On Monday and Tuesday this area had some very heavy rainfall. As a result the beach down near the Ameca River, a couple of hundred yards of beach were covered in debris. My husband was walking the beach and met a team of... More

Was this review helpful? Yes 2
Twin Falls, Idaho
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Starting with the "Welcome" pitch that to get an ocean view room we had to take the one hour time share tour, so, the next day four hours later into the "tour", when we declined the sales pitch. Salesman told us he would guarantee we could never stay at that resort again. Not that we would want to! Compound is... More

Was this review helpful? Yes 3
Noosaville, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago credit card Amex Card Member Review

We had two weeks at this fabulous resort. There is so much to do we could have stayed longer. Lots of restaurants to choose from & great little carts to get you around. Loved the Lazy River & pools & bars.

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear caroldon2014 : Thank you so much for choosing Mayan Palace for your vacation and for sharing your review about your stay. We are delighted to find out that you enjoyed our food options, the pools and bars. Our primary goal is to ensure you are able to relax during your much deserved vacation, and we are pleased to learn... More

Issaquah, Washington
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 17, 2014

When you read that the Mayan Palace will do a hard sell to have you participate in their time share presentation be forewarned... It's not just a hardsell, they won't give you your room key or access to your room until you agree to sit through their presentation. My husband and I attempted to check in to the Mayan Palace... More

Was this review helpful? Yes 8
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Christi O : Thank you for taking the time to provide us your detailed feedback about your stay at Mayan Palace. As one of the most successful companies in the Mexican tourism field, we clearly communicate the terms and conditions associated with accepting an invitation to our sales presentation. Everyone - at free will, attends and we appreciate their... More

Aiken, South Carolina
Top Contributor
125 reviews 125 reviews
15 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed September 4, 2014

WOW, I tried to put this whole experience behind me , but after checking my travel club site and forgot to review another hotel, I just had to put this out because I had too. , I do not remember too much other than two blaring experiences. One was what was told to me by guest services of just a... More

Was this review helpful? Yes 8
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear emanuel s : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are disappointed that we were unable to meet your expectations to the fullest. Comments like yours enable our continued pursuit of improvement for perfection on our daily performance. We will gladly follow-up with the appropriate... More

Chula Vista, California
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 27, 2014

Apparently this had just be acquired by the Mayan group so it didn't look like the other mayans. The hotel grounds were great I think the beach is rather nice in this area compared to others in the vicinity. Again this is the MAYAN SEA GARDEN. Pool was ok nothing great 3/5. Our quarters were nice and clean. That is... More

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Agent84 : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are so glad you enjoyed our grounds. We generally receive very favorable comments about our staff and the service they provide; unfortunately in this instance, it would appear that is not the case. We would like... More

Los Angeles, CA
Top Contributor
134 reviews 134 reviews
36 hotel reviews
374 helpful votes 374 helpful votes
4 of 5 stars Reviewed July 13, 2014

Seasoned Travelers to Puerto Vallarta know to bypass all booths, pitchmen, and pitchwomen trying to engage with you when you exit customs. This is known as “Time Share Alley”. On your way to catch a taxi, shuttle, or private pick up, you will be deluged by folks offering discount deals on Puerto Vallarta attractions, free rides, free city tours, and... More

Was this review helpful? Yes 24
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Critics_Critic : Thank you for taking the time to provide us your detailed feedback about your stay at Mayan Palace. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. We are happy as well that you liked our pools, food options and grounds. Your comments are always welcomed.... More

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Additional Information about Mayan Palace Nuevo Vallarta

Address: Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range (Based on Average Rates): $
Number of rooms: 20
Also Known As:
Mayan Palace Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Nuevo Vallarta Mayan Palace
Mayan Palace Resort

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