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Mayan Palace Nuevo Vallarta

Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
Mayan Palace Nuevo Vallarta
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585 reviews from our community

Traveler rating
    184
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    82
    70
    62
See reviews for
158
121
5
2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melville, New York
Senior Contributor
30 reviews 30 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW credit card Amex Card Member Review

We actually stayed at the Grand Luxxe which is magnificent and ate at the Grand Mayan one night. We also took the kids to the water slide, spray park and wave pool at the Mayan. Great family place especially with younger kids.

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Michigan
Contributor
14 reviews 14 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We were scheduled to stay for 7 nights but checked out a day early. The place is gorgeous and immaculate but huge and definitely not for the average traveler-cost wise. Travel between the resorts is easy with the provided golf cart rides but it's a long walk to the pool and beach. You are not allowed to use the facilities... More 

Was this review helpful? Yes 2
Maple Valley, Washington
Top Contributor
56 reviews 56 reviews
51 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were given a timeshare week at the Mayan Palace. Upon our arrival we learned that this was by far the lower end of the many properties on this very large campus. Mayan Palace patrons are only allowed the use of one pool. It is s very nice, large pool by the beach with a small restaurant and bar. The... More 

Was this review helpful? Yes 7
Grande Prairie, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Mayan Palace for a week at the end of January and I have never stayed at such a stunning resort with such friendly helpful staff. I had a few problems checking in due to miscommunication with the booking company, and the front desk staff here went out of their way to try and help me. Erick... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Susan R : We are pleased you chose to stay at Mayan Palace for your vacation. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. It will be our privilege to share it with them, specifically the staff mentioned; we are certain they will be happy to receive... More 

Caye Caulker, Belize
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

During our recent stay at the Mayan Palace, we had excellent service from the car vallets service. Our vehicle was always ready, and when we came home late at night we were given rides back to our building, instead of the shuttle. My wife was not too happy with the service at the pool, due to them not telling her... More 

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Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear BobaCon : Thank you for choosing Mayan Palace for your vacation and for sharing your review with us. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. Your feedback is very important to us, and we will gladly follow-up with the appropriate areas as creating ideal vacation... More 

St Paul, MN
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We recently stayed at the Mayan Palace and the property was beautiful! That being said, the master room was very small and not up to our expectations for space. We had a lot of issues with reservations, trying to get a 1Br unit 6 months out and were told they were already sold out (strange considering most people can't book... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear rlenway : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain Oscar and Tomas will gladly receive your feedback. Our goal is to make... More 

Leeds, Utah
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago credit card Amex Card Member Review

While we were there, we know of two people that had their iPhones stolen. And this is not a reasonable priced location, everything is priced high. They will track you down to get you to a presentation to buy into their properties. Keep your "NO" on at all times or you will get talked into some type of program from... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear akwalt : Thank you for taking the time to provide us your feedback about your visit to Mayan Palace. It is disappointing to learn that your experience was not satisfactory. As one of the most successful companies in the Mexican tourism field, we clearly communicate the terms and conditions associated with accepting an invitation to our sales presentation. We... More 

Saint Paul, Minnesota
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Overall the visit was very good - the property is beautiful and clean, but also very large (too large for some). There is, however, a fair amount of construction going on. The service was excellent (namely Oscar at the pool and Isabel our maid service) throughout the property form the front desk to the various restaurants. I would consider the... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear JRL-MN : Thank you very much for providing your comments about your vacation at Mayan Palace. We will gladly share your comments with our pool bar’s and housekeeping staff as well. We are certain Oscar and Isabel will gladly receive your feedback, as all our staff is always looking to meet our guests’ expectations to the fullest. Rest assured... More 

Welland, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 21, 2015

We have had the worst vacation of our lives at Mayan Palace in Puerto Vallarta. We are RCI members, and booked through RCI. 1st we were given a room on the first floor , beside a septic tank line. We asked if we could change rooms because we are also Mayan members, but we are still stuck in room 5112... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear silverfox123430 : Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. We are shocked to learn about the inconvenience experienced during your stay. This highly exceptional occurrence will be shared with the appropriate area since we strive to make each and every one of our guests feel cared for, appreciated... More 

Barrie, Ontario
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 20, 2015

my girlfriend and I just spent 2 weeks at this resort. when we first arrived (after a long day of travel), we barely got checked in and were accosted by the timeshare sales staff at reception. The sales person was persistent and rude and we didn't even have our key for the room yet. We were told it would be... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear fender1960: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy to receive your kind comment about some our staff, as they always look to exceed all our guests’ expectations. We are certain Jessica will gladly receive your feedback. For that reason we are disappointed we... More 

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Additional Information about Mayan Palace Nuevo Vallarta

Address: Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Number of rooms: 20
Also Known As:
Mayan Palace Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Nuevo Vallarta Mayan Palace
Mayan Palace Resort
Hotel Style:
#17 On the Beach Hotel in Nuevo Vallarta

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