We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 24 Nuevo Vallarta hotels

Mayan Palace Nuevo Vallarta

Save Saved
You added Mayan Palace Nuevo Vallarta to your Saves list
Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
Hotel amenities
  • Overview
  • Reviews (554)
  • Photos (722)
  • Similar Hotels
  • Amenities
  • Q&A (2)
  • Room tips (51)
  • Location
  • More
Mayan Palace Nuevo Vallarta
Ranked #20 of 24 hotels in Nuevo Vallarta
We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Nuevo Vallarta
Check In Check Out
true
Write a Review

554 people have reviewed this hotel

Traveler rating
    164
    183
    79
    66
    62
See reviews for
147
106
4
2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Chula Vista, California
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Apparently this had just be acquired by the Mayan group so it didn't look like the other mayans. The hotel grounds were great I think the beach is rather nice in this area compared to others in the vicinity. Again this is the MAYAN SEA GARDEN. Pool was ok nothing great 3/5. Our quarters were nice and clean. That is... More

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Agent84 : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are so glad you enjoyed our grounds. We generally receive very favorable comments about our staff and the service they provide; unfortunately in this instance, it would appear that is not the case. We would like... More

Los Angeles, CA
Top Contributor
119 reviews 119 reviews
30 hotel reviews
333 helpful votes 333 helpful votes
4 of 5 stars Reviewed July 13, 2014

Seasoned Travelers to Puerto Vallarta know to bypass all booths, pitchmen, and pitchwomen trying to engage with you when you exit customs. This is known as “Time Share Alley”. On your way to catch a taxi, shuttle, or private pick up, you will be deluged by folks offering discount deals on Puerto Vallarta attractions, free rides, free city tours, and... More

Was this review helpful? Yes 9
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Critics_Critic : Thank you for taking the time to provide us your detailed feedback about your stay at Mayan Palace. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. We are happy as well that you liked our pools, food options and grounds. Your comments are always welcomed.... More

Sterling, Virginia
2 reviews
5 of 5 stars Reviewed July 13, 2014

Overall, our experience was very good. The staff is/was very friendly and accommodating. When we checked in, the room we were given was clean and nice but had no view so we asked to be relocated and they made arrangements to move us to a very nice room with a view of Banderas Bay and the property. We are owners... More

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear ggardell1 : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain Mariano will gladly receive your feedback. Your comments are always welcomed. Our primary... More

Los Angeles, California
1 review
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 12, 2014

I do not mean any harm by this review, I would just like to post this as a warning/tip to future Puerto/Nuevo Vallarta tourists and constructive criticism of the Mayan Palace that hopefully hotel management will take into consideration to better their establishment. So I will be outlining a list of detailed pros and cons. CONS: 1. OVERCHARGING: I get... More

Was this review helpful? Yes 14
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Marissa M: We really appreciate the time you have taken to share with us your detailed impression about your stay at Mayan Palace. We are pleased to learn most our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. It is pleasing to learn that you also... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 7, 2014

Big big disappointment. When we got there, our room wasn't ready and they wanted to charge us $120 a night per person, they charge for every little thing. Only half the staff is friendly and helpful, my sister had a $200 watch stolen & if you're not a member of the timeshare you're treated as a second class citizen to... More

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Lmagallanes92: We would like to express our sincere appreciation for taking the time to submit a review about your recent stay at Mayan Palace. We are shocked to learn about the inconvenience experienced during your stay. All our staff has a strict regimen of training and supervision in order to provide the highest level of service our guests expect... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 26, 2014

this summer im planning on visiting nuevo vallarta and staying at mayan palace hotel. a few years ago i went to mazatlan and stayed at mayan palace hotel and it was a great experience. the pools were very clean and the view from my balcony was beautiful. i was wondering how much you guys charge for wifi.

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Rocio G: Thank you so much for choosing Mayan Palace for your vacation. Please Feel free to contact us at customerservice@mayanpalace.com, It will be our privilege to provide you all the information about our resort. Best regards, Mayan Palace Nuevo Vallarta Management. More

Chicago, Illinois, United States
Contributor
18 reviews 18 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 22, 2014

My family and I have been to this resort at least three times in the past years and I must say "Growth" Beautiful even under construction. We occupied two, two bedroom units that had more than enough space for the 11 family members. new walmart location made shopping and cooking for a crowd easy. The breakfast buffet was wonderful but... More

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Loving L : We truly appreciate you taking the time and providing us with your feedback of your stay at Mayan Palace. We are delighted to find out you and your loved ones enjoyed the spa, our pools and some of our restaurants. Our goal is to make each one of our guests’ vacations relaxing and we look to... More

Hartland, Wisconsin
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 17, 2014

We traveled with our 4 yo daughter and had a wonderful time. Room was beautiful with lots of space and small kitchen. Did not like the time share meeting - total waste. Told it would be only 1/2 hour and it was 4 hours and then we left!!! Parking was OK, but you need to plan ahead to get your... More

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear vacati0n2009: Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn you had a wonderful vacation, that you enjoyed the kids club, pools, our food options, and appreciate your kind comment about some our staff as we consider them one of our biggest assets. Comments like yours enable our continued... More

Key West, Florida
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 9, 2014

The Mayan palace is both a hotel and time share. I swapped in there in June 2014 with a time share swap. Here's the issues. They have managed to waste valuable vacation time thinking we are impressed. Specifically they've got serious issues with parking, logistics and amenities. When you arrive you have to park your car in a "Valet Only"... More

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear PacificLotsCostaRica: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are surprised to learn about the inconveniences experienced. Your observations will be shared with all areas concerned as guest feedback is important to us, and ultimately is how we measure our success. If we are fortunate to... More

California
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed June 4, 2014

We were at an "Owners Update" for the Grand Luxxe yesterday. We were told that the Mayan Palace will be closed soon and remodeled to serve as the showroom for the Cirque du Soleil which will be permanently located there. New construction out on the end of the parking garage, we were told, are the new buildings for the Mayan... More

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Thank you so much for commenting about your stay at Mayan Palace. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. As well we are glad you liked the Plaza and our food options. Your comments are always welcomed. We always like to hear about our guests’... More

Owners: What's your side of the story?
If you own or manage Mayan Palace Nuevo Vallarta, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Mayan Palace Nuevo Vallarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mayan Palace Nuevo Vallarta

Address: Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Also Known As:
Mayan Palace Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Nuevo Vallarta Mayan Palace
Mayan Palace Resort

722 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (359)
Viewed
Room/suite (30)
Viewed
Pool/beach area (82)
Viewed
Dining (20)
Viewed
Hotel & grounds (60)
Viewed
View from room (28)
Viewed
Other (139)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (337)
Viewed
Amenities (55)
Viewed
Beach (2)
Viewed
Pool (45)
Viewed
Restaurants and Bars (60)
Viewed
Suite (64)
Viewed
The Hotel (111)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Hotel & grounds (10)
Viewed
Dining (6)
Viewed
Pool/beach area (2)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Nuevo Vallarta with
any amenities

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#17 On the Beach Hotel in Nuevo Vallarta
Number of rooms
20

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Mayan Palace Nuevo Vallarta and other travelers.
2 questions
Ask a question

See all questions (2)

Questions? Get answers from Mayan Palace Nuevo Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer