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All 24 Nuevo Vallarta hotels

Mayan Palace Nuevo Vallarta

Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
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Mayan Palace Nuevo Vallarta
Ranked #20 of 24 hotels in Nuevo Vallarta
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550 people have reviewed this hotel

Traveler rating
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    76
    66
    62
See reviews for
144
105
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2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Los Angeles, CA
Top Contributor
119 reviews 119 reviews
30 hotel reviews
326 helpful votes 326 helpful votes
4 of 5 stars Reviewed 1 week ago

Seasoned Travelers to Puerto Vallarta know to bypass all booths, pitchmen, and pitchwomen trying to engage with you when you exit customs. This is known as “Time Share Alley”. On your way to catch a taxi, shuttle, or private pick up, you will be deluged by folks offering discount deals on Puerto Vallarta attractions, free rides, free city tours, and... More

Was this review helpful? Yes 2
Sterling, Virginia
2 reviews
5 of 5 stars Reviewed 1 week ago

Overall, our experience was very good. The staff is/was very friendly and accommodating. When we checked in, the room we were given was clean and nice but had no view so we asked to be relocated and they made arrangements to move us to a very nice room with a view of Banderas Bay and the property. We are owners... More

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Los Angeles, California
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I do not mean any harm by this review, I would just like to post this as a warning/tip to future Puerto/Nuevo Vallarta tourists and constructive criticism of the Mayan Palace that hopefully hotel management will take into consideration to better their establishment. So I will be outlining a list of detailed pros and cons. CONS: 1. OVERCHARGING: I get... More

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Big big disappointment. When we got there, our room wasn't ready and they wanted to charge us $120 a night per person, they charge for every little thing. Only half the staff is friendly and helpful, my sister had a $200 watch stolen & if you're not a member of the timeshare you're treated as a second class citizen to... More

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Lmagallanes92: We would like to express our sincere appreciation for taking the time to submit a review about your recent stay at Mayan Palace. We are shocked to learn about the inconvenience experienced during your stay. All our staff has a strict regimen of training and supervision in order to provide the highest level of service our guests expect... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

this summer im planning on visiting nuevo vallarta and staying at mayan palace hotel. a few years ago i went to mazatlan and stayed at mayan palace hotel and it was a great experience. the pools were very clean and the view from my balcony was beautiful. i was wondering how much you guys charge for wifi.

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Rocio G: Thank you so much for choosing Mayan Palace for your vacation. Please Feel free to contact us at customerservice@mayanpalace.com, It will be our privilege to provide you all the information about our resort. Best regards, Mayan Palace Nuevo Vallarta Management. More

Chicago, Illinois, United States
Contributor
16 reviews 16 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My family and I have been to this resort at least three times in the past years and I must say "Growth" Beautiful even under construction. We occupied two, two bedroom units that had more than enough space for the 11 family members. new walmart location made shopping and cooking for a crowd easy. The breakfast buffet was wonderful but... More

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Loving L : We truly appreciate you taking the time and providing us with your feedback of your stay at Mayan Palace. We are delighted to find out you and your loved ones enjoyed the spa, our pools and some of our restaurants. Our goal is to make each one of our guests’ vacations relaxing and we look to... More

Hartland, Wisconsin
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 17, 2014

We traveled with our 4 yo daughter and had a wonderful time. Room was beautiful with lots of space and small kitchen. Did not like the time share meeting - total waste. Told it would be only 1/2 hour and it was 4 hours and then we left!!! Parking was OK, but you need to plan ahead to get your... More

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear vacati0n2009: Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn you had a wonderful vacation, that you enjoyed the kids club, pools, our food options, and appreciate your kind comment about some our staff as we consider them one of our biggest assets. Comments like yours enable our continued... More

Key West, Florida
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 9, 2014

The Mayan palace is both a hotel and time share. I swapped in there in June 2014 with a time share swap. Here's the issues. They have managed to waste valuable vacation time thinking we are impressed. Specifically they've got serious issues with parking, logistics and amenities. When you arrive you have to park your car in a "Valet Only"... More

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear PacificLotsCostaRica: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are surprised to learn about the inconveniences experienced. Your observations will be shared with all areas concerned as guest feedback is important to us, and ultimately is how we measure our success. If we are fortunate to... More

San Jose, California
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed June 4, 2014

We were at an "Owners Update" for the Grand Luxxe yesterday. We were told that the Mayan Palace will be closed soon and remodeled to serve as the showroom for the Cirque du Soleil which will be permanently located there. New construction out on the end of the parking garage, we were told, are the new buildings for the Mayan... More

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Thank you so much for commenting about your stay at Mayan Palace. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. As well we are glad you liked the Plaza and our food options. Your comments are always welcomed. We always like to hear about our guests’... More

Colorado Springs, Colorado
Contributor
12 reviews 12 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 21, 2014

We enjoyed the entire facility = it took 3 days! Gorgeous, most courteous staff ever and great rooms. The place is so big they have little shuttle carts to take you from place to place but it is done right! The lazy river is my favorite! Loved it! Our 2 bd suite had beautiful view of the lazy river, the... More

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Pat M : Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was top-notch. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you think our resort is beautiful. Comments like yours inspire us to... More

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Additional Information about Mayan Palace Nuevo Vallarta

Address: Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Also Known As:
Mayan Palace Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Nuevo Vallarta Mayan Palace
Mayan Palace Resort

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#17 On the Beach Hotel in Nuevo Vallarta
Number of rooms
20

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