This was our 3rd trip to Vallarta Palace and it never fails to please. From the first Hola to Itza Pleasure to everything you say thank you to. Staff are there to make your stay memorable. We were there in a Presidential Suite with my sister Monika and her husband Ron along with some friends we met traveling Cynthia and...
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We are glad to know that your expectations were fulfilled; we look forward to the opportunity to welcome you back and always provide you with the experience you deserve and have come to expect from us.
Kind regards,
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I am a palace member and it was my first time to Vallarta Palace (previous experience with just Cancun). As I expected, the staff service was outstanding and food excellent. However, what I didn't expect was that renovations for the hotel's transformation to a Hard Rock would be starting the week of our stay (4/16). The tranquil sounds of waves...
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On behalf of Cancun Palace, we would like to thank you for taking the time to send your comments and feedback about our resort. Feedback is extremely important to us as it helps us know how we are doing in terms of service and facilities. Please accept my most sincere apologies for any inconveniences that the transition may have caused...
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Our group of 8 stayed at the Vallarta Palace from March 28th thru April 4th. This was the 3rd stay for my family of four, and the 1st trip for a family of three and a another friend traveling with us.
A great time was had by all! The service was excellent from the time we checked in throughout our...
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We are glad to know that your expectations were fulfilled; we look forward to the opportunity to welcome you and your family back and always provide you with the experience you deserve and have come to expect from us.
Kind regards,
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We booke this trip after extensive research of all inclusive hotels in the Vallarta Area. We typically stay at RUI or Barcala properties. This facility has no swim up bar in bar or lounge chairs built in the pool.. We had a deluxe ocean view room with king bed for our reservation. What we got was a double bed smoking...
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We regret to hear your inconveniences; this is not the image we like to portrait at Vallarta Palace, we kindly ask you to contact us at customerservice@allinclusivecollection.com to do the proper follow up.
Kind regards,
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I am a Palace Club Member and had reservations for May 5 and also had set-up reservations for friends of mine on May 19. Palace Club tried to contact me 4/10 and got hold of me 4/11. Told me the Vallarta Palace would be closing during my reservations and they were very sorry. They would like to change my reservations...
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If your thinking of doing a wedding there....DO IT!! Don't hesitate and just book it!! Even if your not getting married....for a vacations spot its fabulous!!! Our guest were superbly impressed with how great the food, selection and service was. Every single staff member was more than willing to bend over backwards to make sure our stay exceeded any expectation...
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We would like to thank you for choosing us to celebrate your very special day, knowing that it was as pleasant as you expected, and that you had an enjoyable stay here with us. We hope to see you soon for your anniversary.
Kind regards,
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Carlos the wedding coordinator and Carlos the beach server were extraordinary. I would recommend anyone looking to plan a destination wedding or family holiday to put the Vallarta Palace on the very top of their list.
We are very glad to know the service provided by our staff fulfilled your expectations. Thank you for your kind comments.
We look forward to the opportunity to host you again at Vallarta Palace.
Best regards.
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Our first time to PV, we were very impressed and happy with all aspects of the trip. Our friends had been there 15 years ago and were still pleasantly impressed. The service was outstanding, very attentive, friendly and professional. Alonso Ruiz was the best the entire week. He is a great person with a big heart and very eager to...
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For us at Vallarta Palace nothing is more important than being part of an amazing vacation experience to our guests and we are delighted to know our staff provided you with the warm and special service you deserve.
We hope you will give us the opportunity to host you and your dear friends again at Vallarta Palace.
Best regards.
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We took our family of 4 to Puerto Vallarta for the first time in March of 2012. We were not disappointed. The weather & views were spectacular. The resort was good. The staff was wonderful and very attentive. The food was good at every restaurant. Our favorite was Juan at Nona Ma Hana. Our biggest complaint was the bathrooms. There...
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Thank you again for your comments and taking the time to give us feedback, as you know is really important to us all the information that guests can provide as it help to revamp our processes.
We would be delighted to have the opportunity to host you again in Mexico and the Dominican Republic.
Kind regards,
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My BF and I recently had a wonderful vacation at the Vallarta Pallace (now a Hard Rock). This was our second visit to the hotel in four years.
The entire week was very relaxing and hassle free. I can’t say enough about the highly professional, attentive staff. From room services, pool side cocktails (thank you Humberto) and all of the...
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We are glad to know that your expectations were fulfilled; we look forward to the opportunity to welcome you back and always provide you with the experience you deserve and have come to expect from us.
Kind regards,
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