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Hard Rock Hotel Vallarta

4.5 of 5 Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
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#4 of 24 Hotels in Nuevo Vallarta
1,684 Reviews 4.5 of 5 stars
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Hard Rock Hotel Vallarta
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Hard Rock Hotel Vallarta
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1,684 reviews from our community

Traveler rating
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    370
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hard Rock Hotel Vallarta
See the most recent reviews
Redding, California
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

HRHV is beautiful; lush setting, very nice rooms with a great bed, fun activities at the resort. Gabo @ pool and Juancho @ Sun Bar went above and beyond. Very friendly and attentive staff throughout! Know that when you use "resort credits" you will actually pay 20% of the retail value of spa services, tours, etc. Also, if you go... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Alison2me, Thank you very much for the review, is a pleasure to read that you had a great stay with us at Hard Rock Hotel Vallarta, I am pleased to read your comments, enjoy guests as you who love and live the rock 'n roll experience in all its magnitude, once again thank you for taking the time to... More

Nashville, Tennessee, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We visited the Hard Rock Vallarta from August 27th- September 3rd. There were 7 of us in total and we are Legendary members. Our stay was wonderful. The resort is on the small side and because this is their off season, it was not crowded at all. In fact, it was probably only about 50% occupied. It was nice, never... More

Was this review helpful? Yes 1
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Greetings Brian B, Thank you very much for your review, is my pleasure to read you're raving fans of Hard Rock Hotel Vallarta, I find your review very noteworthy, you were totally focused on to mention as many staff members who meant on your vacation! Wow! also I want to especially thank you for of your loving comments, we all... More

Oshawa, Canada
Top Contributor
111 reviews 111 reviews
53 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spent a week to enjoy our 25th Anniversary and did not quite get the "Hard Rock" experience. The Hotel itself is very nice and the staff are hardworking friendly and accommodating. Our room was the Deluxe Platinum suite overlooking the pool with ocean view. The room was a bit small but the bed was comfortable. The Food: Standard buffet... More

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Appreciated Beachfinder66, Thank you for your time I sincerely apologize for any inconvenience you may have experienced and I would like you to please know that we take great pride in our service standards and ability to meet and exceed our guest expectation but clearly missed the mark in this case. Thanks also for the feedback respect to the music... More

1 review
4 of 5 stars Reviewed 2 weeks ago

We just returned from a week at HRV for the week of August 20-27 and have the following comments and recommendations: First: We are Hall of Fame members and when we arrived the room that they assigned us was not a concierge room, but a standard room with none of the HOF amenities included. We had requested a room in... More

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Greetings Charles L, I would like to thank you for your time and candor to write your review, I am so glad to know that you have a great stay despite inconveniences with you HOF status and i would like to sincerely apologize for the misunderstood, so good that Juan took good care of the situation and saved the day,... More

Boston, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I had an amazing experience at the Hard Rock Hotel Vallarta! This is a top notch hotel. The customer service was prompt and friendly. You also can't beat room service included in the all inclusive. The only draw back was that the room card operates most of the electricity in the hotel. If you take it out the air conditioner... More

Was this review helpful? Yes 1
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Travel L, Thank you very much for your review, we are very glad to see that you had such a great time at our resort. We definitely appreciate to see that our Rock Stars are satisfied and inspires us to keep working and delivering the epic service Hard Rock style. I would like to specially thank you for the... More

Leeds, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our first time in Mexico, and with our family living across England, we hoped the Hard Rock would be an amazing place to spend some quality time, how right we were! After a 7 hour drive, 4 hour delay and 12 hour flight, a 15 minute airport transfer was very much appreciated. We were assigned rooms on different... More

Was this review helpful? Yes 5
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Johnstons_10, Thank you very much for your review, I loved to read your thrilling comments about our resort, For all of us at Hard Rock Hotel Vallarta, is a large pleasure to hear about our Rockers great experiences and being part of amazing vacation story, I find your review noteworthy and how you were totally focused on to mention... More

2 reviews
4 of 5 stars Reviewed 2 weeks ago

This place is fantastic! We celebrated my brothers wedding and the service was A+. A big thank you to Marisol for planning all the events and a special thank you to Rosie who is the best pool side server I ever had! Can't wait to get back but in the meantime I have recommend to friends that they stay here... More

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Appreciated Patch773, Thank you very much for your sweet review, and congrats on your brother´s marriage, is my pleasure to read your comments about Marisol´s performance and Rosie's outstanding service provided to you, one more thank you por recommended us to your freinds, Happily knowing you´re coming back soon, and ready to roll out the red carpet for our dear... More

Mtn. Home
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I vacation at this hotel every year. The staff is over the top awesome. Everyone goes out of their way to accommodate all your needs. The setting is beautiful and relaxing. Food is very good. Spa is excellent. It's a great hotel for families or couples.

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Tsajder, Thank you very much for your short and sweet review is a pleasure for me to read your comments, and to notice you and your husband are already regular Rockstars of this stage, and above all the outstanding service provided for our staff. We'll be waiting for you to create new rock star memories at Hard Rock Hotel... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I got married at the Hard Rock Cancun last year on August 23, 2013 and this year we celebrated our 1st year anniversary at the Hard Rock Vallarta. I have to tell you that it was amazing. The resort is very beautiful like the Cancun, Mexico location. This resort is a little smaller however, it was able... More

Was this review helpful? Yes 2
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Darnelle B, Thank you very much for your review, I am very pleased your preference when choosing Hard Rock Hotel Vallarta for your dreamed Rock n’ Roll vacation to celebrate your 1st anniversary. It is so encouraging for us to hear that lived the unique Rock Star experience. Thanks for mentioning the staff whose great job made your vacation... More

Nuevo Vallarta
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel feels like it could use a renovation but the rooms are very clean, housekeeping does a great job, and the staff is amazing! If you want quality service this is the hotel you want to stay in!

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Jodi P, Thank you very much for your sweet review, nothing rocks our world more than hearing that you enjoyed your vacation. The staff is the heart and soul of our resort and they work hard to make our dear rockers feel like diamonds! Thanks again for your comments and feedback and hope welcoming you soon to the Hard... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(8)
  • Ocean views(7)
  • Great time(7)
  • Romantic dinner(6)
  • Sunset cruise(5)
  • Pool area(5)
  • Very good(3)
  • Guest service(3)

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo

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