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All 24 Nuevo Vallarta hotels

Hard Rock Hotel Vallarta

4.5 of 5 Resort (All-Inclusive)   |   Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
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Ranked #4 of 24 hotels in Nuevo Vallarta
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
RomoSupreme Denver, Colorado
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1,648 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (325)
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There are newer reviews for Hard Rock Hotel Vallarta
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Denver, Colorado
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

The hotel is good but not great. -Food is awesome. -The hotel is not a Hard Rock, it doesn't have Hard and Rock. -It's a very different mood than restaurants. -Pool extremely dirty if you want to dive in you will probably will have a third eye. -The hotel is an old facility -The beach is good sometimes is dirty... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Greetings RomoSupreme, Thank you for sharing your thoughts about your recent visit to our resort. We are shocked to hear that you had a less than pleasant experience and we are sorry we missed our mark this time with you. for any further comments you may have a customer care representative will get in contact with you via private message... More

Omaha, Nebraska
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

Let me first say that we are Legendary Members at the Hard Rock Resorts and this isn't our first time going to one. We bought ours in Dominican Republic last year and fell in love. However when we visited Hard Rock Vallarta we had a different story. Starting out it was a nightmare to get checked into our resort. We... More

Was this review helpful? Yes 2
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Appreciated devill1183, Please, let me start off by apologizing for falling short of your expectations, I appreciate receiving feedback from our rockers. We strive to deliver true experiences that rock and I am sorry to read we did not impress you this time. Surely Hard Rock Hotel Vallarta is a smaller property in comparison with our sister resort in Punta... More

Salt Lake City, Utah
1 review
5 of 5 stars Reviewed 1 week ago

This was our fifth time visiting this property and it has become our second home due to the wonderful staff, location, and high quality of the service. Special thanks to Rosie, Jenny, and Raphael who were very attentive serving us at the pool and beach area. Thank you to our concierge Juan, who made sure we had everything we wanted... More

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Adam6602, Thank you for your review and for your great feedback. I personally enjoy reading when our valued rock stars have a great time and feel at home with the warm and friendly service from our staff. Thank tou for kindly mentioning Rosie, Jenny, Raphael, and your concierge Juan, We work hard to deliver always great rock n’ roll... More

Nuevo Vallarta
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Both room 1060 and 1059, the bathroom smell so bad. The smell is similar the sewage has broken. We have called facility to fix the problem but still did not work. We end up have to use a wet towel to cover the drainage hole in the bathroom and the shower in order to stay in the bathroom the whole... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 3
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Greetings Sandra Binh A, Thank you for taking the time to share your experience with us. We appreciate the feedback and it will help us to improve our service. On behalf of Hard Rock Hotel Vallarta, I offer you my most sincere apologies. We assure you that your comments have been passed to our management team and several key people... More

Nuevo Vallarta
1 review
4 of 5 stars Reviewed 1 week ago

very good and make some more efforts to claen the pool and occan are, also make seprate area for smokers.also need to pay more attentions for the room clean becaues there was couple of mosquites they bite us so now we are getting the treatment from our family doctor.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Thiara J, Thank you for sharing your experience and for your great feedback, we appreciate it as it helps us know how we can improve your rock n´ roll experience! We are thrilled to hear that you all had a good time at our resort and enjoyed the rock star service. We can’t wait to welcome you and your... More

Pasadena, California
2 reviews
4 of 5 stars Reviewed 1 week ago

Very good experience for our family - we are two 50 y/o old adults with two older teen kids 17 and 20. A last minute booking with about 10 day's notice. Pros: All-Inclusive - you really can't beat it. All the pressure is off. We completely enjoyed it. Staff was fantastic. So nice, accommodating, fun. $1800 in credits to use... More

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear purvline, Thank you very much for your sweet and very detailed review, I am so glad to hear that you and your beautiful family have enjoyed your stay, also I would like to thank you too for all the feedback comments, which make possible for us to grow and achieve our service and quality goals as well, looking forward... More

Cardiff, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

Lovely hotel and welcome by reception. Rooms a bit noisy but did not disturb sleep. Fantastic music in every room. Food choices excellent, no queues and staff helpful and polite. Pool and beach waiters are amazing. Special thanks to Canario and Rosie (from your welsh family) who gave special service every day of our 14 days. We will be back... More

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Lisa C Wow! I loved your Sweet review, Thank you very much for sharing your awesome experience with us. Nothing rocks our world more than hearing that you enjoyed every moment of your vacation. It is reassuring to hear that the staff members, Canario and Rosy did an awesome job, we appreciate the great comments about them, we will... More

Greeley, Colorado
1 review
4 of 5 stars Reviewed 1 week ago

We again had a wonderful experience at a Hard Rock. The rooms on the 8th floor were amazing and greatly attended by Armando(?). He is by FAR the best housekeeper I have ever had. Our personal vacation planner was most attentive and left us to our privacy when we weren't interested in anything. So thanks to Alfredo for making excellent... More

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear missy1083, Thank you ver much for your great review, as well for to share your appreciation about our resort, I can see that you have enjoyed our Rockstar service, thank you too for your positive comments about our staff members Armando and Rosy, the staff is the heart and soul of the resort and they work hard to make... More

Los Angeles
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Accommodations: We requested a double bed occupancy with our travel agency, Pleasant Holidays. We arrived to a king bed occupancy with no other options even though the other guests with double bed reservations had not yet arrived. The original king bed room was small with a large balcony. We requested a larger king room with a smaller balcony. After repeatedly... More

Was this review helpful? Yes 2
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear queenieboop, Thank you for taking the time to share your comments with us, as it give us an opportunity to address your concerns. Please accept our sincere apologies for any inconvenience you may have experienced during your stay; this is certainly not the Rock Star treatment our valued rockers expect while they are on stage. Concerning your comments about... More

Los Angeles, California
2 reviews
5 of 5 stars Reviewed 1 week ago

2nd time visiting in 18 months-another great experience with Hard Rock. Jenny at the pool - SUPER! Find Jenny - she will take care of you. She is very professional, knows their customer, what they want and need (ice cold water and I didn't have to ask for it), and don't even have to be asked twice for anything. Isela... More

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Greetings ElenasRock , Thank You for your thrilling review, is my pleasure to read your comments about your recent stay, thank you as well to mention Jenny, I am constantly monitoring the comments of our dear Guests and she is receiving many compliments at lately, we hope to greet you back soon, here at Hard Rock Hotel Vallarta to provide... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(8)
  • Great time(7)
  • Ocean views(7)
  • Romantic dinner(6)
  • Sunset cruise(5)
  • Pool area(5)
  • Very good(3)
  • Guest service(3)

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Nuevo Vallarta #3 Family Hotel in Nuevo Vallarta #4 On the Beach Hotel in Nuevo Vallarta #4 Luxury Hotel in Nuevo Vallarta #4 Spa Hotel in Nuevo Vallarta #4 Romantic Hotel in Nuevo Vallarta #4 Top resorts Hotel in Nuevo Vallarta
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Official Description (provided by the hotel)
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children’s pool, beach volleyball court, tennis court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa®, a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 
Number of rooms
348

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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