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All 24 Nuevo Vallarta hotels »

Vallarta Palace

4.0 of 5
Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Hotel amenities
Vallarta Palace
Professional photos
590 traveler photos
Ranked #4 of 24 hotels in Nuevo Vallarta
4.5 of 5 stars 699 Reviews
Travelers' Choice award winner Travelers' Choice® 2012 Winner All Inclusive
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699 reviews from our community

What travelers say about this hotel
  • “Very good” (23)
  • “Room service” (19)
  • “Italian restaurant” (17)
  • “Mar Intimo” (14)
  • “Lobby bar” (14)
  • “Concierge level” (14)
  • “Great time” (12)
  • “Sunset cruise” (12)
  • “City tour” (11)
  • “Would highly recommend” (6)
Traveler rating
    472
    146
    34
    30
    17
Only show reviews for Family (175) | Couples (300) | Business (31)
Date Rating
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“I want to live here!”
5 of 5 stars Reviewed May 29, 2012 NEW

Best place I've ever been to. Amazing food, rooms and staff. Will go back for sure.

Was this review helpful? Yes
Montreal, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Fantastic Vacation”
5 of 5 stars Reviewed May 28, 2012 NEW
2
people found this review helpful

This is a very nice hotel and well managed. Nice selection of restaurants. My prefered is the italian à la carte restaurant. The asian cuisine restaurant I do not recommend but I guess it is a matter of taste. The best is having breakfast outside... just fantastic. I have been there twice and would go again and again.

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Vallarta Palace, responded to this review
May 29, 2012

Thank you for the short and good review. We try our best to accommodate the requests of all our guests, and are glad that we could meet your expectations this time. It is wonderful that you plan to come back. We will be waiting for you with open arms. Kind regards, More

Seattle
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“5 Star Plus”
5 of 5 stars Reviewed May 10, 2012
3
people found this review helpful

My wife & I have stayed here quite a few times. If you want to be pampered, this is the place!! They pick you up at the airport, check you in, then you go to your room, which has a jetted tub, King size bed, (with turn-down service) and a great selection of alcohol. They have 5 excellent restaurants, our... More

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Vallarta Palace, responded to this review
May 11, 2012

Thank you for the short and good review. We try our best to accommodate the requests of all our guests, and are glad that we could meet your expectations this time. We hope you will come back again soon so that we can provide you with the experience you deserve. Kind regards, More

Nashville, Tennessee
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Vallarta Palace in transition”
3 of 5 stars Reviewed May 9, 2012
1
person found this review helpful

We found out Vallarta Palace was transforming to a Hard Rock hotel a couple weeks before we went. Our group of 30 people was shocked to see major construction (no grass, big dirt ditches, jackhammers, wheelbarrows) in the front of the hotel. There was absolutely no curb value to the place. We all thought they should have waited until the... More

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See 2 more reviews by Chantalize for Nuevo Vallarta
Customer Service AIC, Guest Relations Manager at Vallarta Palace, responded to this review
May 10, 2012

In reference to the construction mentioned on your letter, with all due respect allow me to inform you that the transition from Cancun Palace to Hard Rock Hotel Cancun will be taking place in smooth phases, from one resort area to another at different times. Please accept my most sincere apologies for any inconveniences this transition may have caused during... More

Seattle, Washington
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Terrible experience”
1 of 5 stars Reviewed May 8, 2012
4
people found this review helpful

My wife and I booked our honeymoon in Feburary after receiving our tax return, and upon getting married in April we flew down to Puerto Vallarta and took a taxi to Vallarta Palace. When we arrive, bags in hand, we walk to the stairs and there is a hotel under construction. 30 to 40 workers that we can see doing... More

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Vallarta Palace, responded to this review
May 10, 2012

We distress to learn that your vacation was not of you entire satisfaction. We strive to provide the best service, but seem to have missed our mark in your case. Your comments will be shared with our General Manager to avoid a similar situation in the future. Kind regards, More

1 review
2 helpful votes 2 helpful votes
“$1500 Resort credits makes the trip worth every penny!”
5 of 5 stars Reviewed May 7, 2012 via mobile
2
people found this review helpful

We went to Vallarta palace for the first time the end of April. About two weeks before our vacation and email was sent saying they would be closing and rebranding the hotel to Hard Rock right in the middle if our trip. Initially we were very upset but decided to stay at VP for four days then transfer to another... More

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Vallarta Palace, responded to this review
May 10, 2012

Thank you for your raving review. We are absolutely thrilled that you had such a wonderful experience here with us. It is excellent that you were able to use your resort credits to participate in a variety of activities. We hope to have you back again soon and provide with the experience you deserve. Kind regards, More

Rockford, Michigan
1 review
3 helpful votes 3 helpful votes
“Vallarta Palace to NOW AMBER transplants - review”
5 of 5 stars Reviewed May 2, 2012 via mobile
3
people found this review helpful

Vallarta Palace to NOW AMBER transplants, everything has been as promised so far. Transportation from airport to Now - check, room - check, certificate received - check. Today we have the resort pretty much to ourselves - seen maybe 20 guests so far. Safe travels!

Was this review helpful? Yes
Lompoc, California
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Easter at Vallarta Palace”
4 of 5 stars Reviewed April 28, 2012
1
person found this review helpful

my wife and I spent a week at the Vallarta Palace!it was our first time at this resort!!We have been to Palace resorts in Cancun three times and we wanted to try something new!We found the same type of arrangements and we were not disappointed with the resort!Great location-the beach was right there, and we enjoyed laying in the sun... More

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Vallarta Palace, responded to this review
May 3, 2012

We strive to provide the best service and amenities to our guests, and are glad that you found us to be “one of the best.” It sounds like you were able to take full advantage of your resort credits, and enjoy the many activities available to our guests. We look forward to your next stay with us. Kind regards, More

Little Current Ontario
2 reviews
“Wonderful holiday”
5 of 5 stars Reviewed April 23, 2012

We just came back on April 13 and was there for our 40th anniversary. The staff were amazing and catered to everything we wanted. We had in room meal when we got there as we arrived late. The food was excellent. We went to the Brazilian restaurant once and enjoyed it but went to the Italian the rest of the... More

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Vallarta Palace, responded to this review
April 27, 2012

We would like to thank you for choosing us to celebrate your anniversary, knowing that it was as pleasant as you expected, and it fills us with joy to know your perception about our resort. Our goal is to always provide the best stay possible and here in Vallarta Palace hope that you will give us the opportunity to host... More

Miami, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Palace in Progress”
3 of 5 stars Reviewed April 23, 2012
3
people found this review helpful

I went for a wedding weekend and it was a nice experience overall. Pros: - The food was delicious although VERY "American-ized" - Rooms were clean - Staff was very courteous and helpful - There were many activities at the pool and beach areas - Many activities available with the credit they give - Security was very helpful Cons: -... More

Was this review helpful? Yes
Customer Service AIC, Guest Relations Manager at Vallarta Palace, responded to this review
April 27, 2012

Thank you again for your comments and taking the time to give us feedback, as you know is really important to us all the information that guests can provide as it help to revamp our processes. We would be delighted to have the opportunity to host you again in Mexico and the Dominican Republic. Kind regards, More

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Additional Information about Vallarta Palace

  • Vallarta Palace Nuevo
  • Vallarta Palace Hotel Nuevo
Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Price Range: PLN: $$$$

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Vallarta Palace
Paseo de los Cocoteros 19 - Villa 8 Bahia de Banderas
Nuevo Vallarta 63732
Mexico
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piscina Spa/Pedicure Section Mar Intima, beachside Italian restaurant Pacific Sunset
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