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Hard Rock Hotel Vallarta

Certificate of Excellence
GreenLeadersPlatinum level
Hotel website
Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Special Offer
KIDS STAY FREE + 40% OFF
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2,255 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (478)
Date | Rating
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    (625)
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    (460)
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    (643)
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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Positives-The rooms are clean. The resort is nice: staff helpful, good shows, very accommodating to their guests. The food is good and plentiful. Negative - downside was the solicitors bother you on the beach. We left the beach area and stayed poolside because of them.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW

We're members of Hard Rock Legendary vacation club. We've been to Cancun (Hard Rock & Palace ) resorts multiple times. This trip was our first trip to Puerto Vallarta since Hard Rock remodeled. We love Mexico and love the people. Hard Rock has been excellent. The food was great and service excellent. The Mexican people are always friendly and are... More 

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3 of 5 stars Reviewed 2 days ago NEW

My girlfriend and I stayed at this Hard Rock for a little over a week and let's just say we would not come back nor recommend. The one good thing I can say about this establishment is their service. They did get that right. However between the lack of quality of food, a little too far off the beaten path... More 

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Jackson, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

First: the wait staff were OUTSTANDING. The rest of the stay at this hotel: NOT. We wanted an ocean view room. We ended up with a tree view and a very noisy swimming pool. They have a huge two-person jacuzzi tub in the room. That's where we had to store our clothes because there was only three small drawers for... More 

Was this review helpful? Yes 2
Mechanicsburg PA
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We visited here two years ago, same time. We loved it and could not wait to come back. We are now home and are missing this resort and the amazing people that work there. We had the most beautiful Presidential Suite, our kids said it was their favorite room ever, so when I made the reservation, I messaged them and... More 

Was this review helpful? Yes 2
Cypress, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Service by pool side with Juan was excelent. Rosy and many more, excelent staff. Overall, the service was amazing. Must visit. Lots of fun family activites and Vallarta Adventures is a MUST DO. They have amazing staff.

Was this review helpful? Yes 1
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

We decided to stay at the Hard Rock Vallarta due to the reviews I read from this site. I must say... The resort did not fail! It was a wonderful vacation! Everyone - and I mean every Hard Rock employee was very friendly and helpful. The service was excellent, whether it was in the restaurant, room service, front desk, housekeeping,... More 

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Colorado
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I celebrated my 40th birthday at Hard Rock Vallarta. The resort was really nice and the staff was all very friendly.we atrium breakfast everyday at the market. The hostesses, Angela and Elizabeth were both very sweet and friendly. Our waiter Ayala always had our coffee and green juice on our table before we could even get our... More 

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed 1 week ago

We stayed at the Hard Rock in June. The weather was a little humid, but it was nice overall. The restaurants were really good... I think Zen was my favorite. The customer service at every restaurant, every person walking by, was amazing... They were all very warm and loving to my grand children. We would like to thank Juan from... More 

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Gilroy
1 review
5 of 5 stars Reviewed 1 week ago

Our Daughter's destination wedding was simply the best. We had 3 events (~60) guests at each and everything, Venues, Service and food were fantastic. Noeimee is the best wedding planner/coordinator. Canario was fantastic at the pools and beach. Absolutely no issues with anything. Our guest feedback was also fantastic, Thank you Hard Rock.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Esteemed J2759RJsteveg, Thank you very much for sharing such kind comments with us. It has been our pleasure having you with us during this beautiful occasion and we are grateful to have been witnesses of it. Needless to say, these are the moments that we cherish and inspire us to always go the extra mile and deliver authentic experiences to... More 

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