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Hard Rock Hotel Vallarta

Certificate of Excellence
GreenLeadersPlatinum level
Hotel website
Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
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KIDS STAY FREE + 40% OFF
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Hard Rock Hotel Vallarta
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Hard Rock Hotel Vallarta
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2,195 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nuevo Vallarta
1 review
3 of 5 stars Reviewed yesterday NEW

The staff was very nice, accommodating, and friendly. The facility itself is in dire need of maintenance. The AC leaks onto the marble tiles in the room, the bed is lop-sided and squeaks, the amenities and facilities are bare minimum, some of the food was horrible, few activities, etc. Even several rust spots, particularly at the Spa area.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed yesterday NEW

What can I say...this was an all inclusive trip. Drank too much and ate too much. This trip came with resort credits and got to use them for a rock n' river tour, zip lining and the spa twice. Everything was great. Elizabeth, the house keeper did a good job and made these cute animals out of towels. Room service... More 

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Murrieta, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

I travel a bit and must say this place exceeded my expectations!!!! Beautiful view amazing staff and food exceeded my expectations!!! loved the Italian restaurant!!! they were all amazing! Rooms were beautiful and bed very comfortable. I really enjoyed the rock band they had! They were very good. This by far is the best all inclusive! I have stayed in... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

Great resort friendly staff, waiter Antonio Ruiz was very attentive professional. May I say the best waiter here ! Great food, clean rooms good location in rivera nayarit. Price was reasonable for the stay.

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Austin, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We had a great room with a view of the pool and ocean. The restaurants were great. Service was exellente'. Drinks at the pool or on the beach couldn't have been better. I would highly recommend the Hard Rock Vallarta.

Was this review helpful? Yes
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Our first time to HRV and here is our review about this resort, some of the worst services we have ever had at a resort,let me start from the first day, we got there, no fresh towels to wipe your face like they have in cancun, front desk was slow to greet you,room was not ready, we had to wait... More 

Was this review helpful? Yes 3
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello kimo1991, Thank you so much for your candor while sharing your experience with us. Your comments are much appreciated as they work as a powerful tool to pin point our opportunity areas. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Vallarta I extend my sincere apologies for the inconveniences you encountered during this... More 

Edmonton, Alberta
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just returned from a week trip at this resort. We had a fantastic time at the Hard Rock Vallarta. As soon as you arrive the bellhops open your door and take your baggage to your room for you, when you check in they provide you with drinks, the check in was a very enjoyable process. We tried every restaurant... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 3
Long Beach, California
1 review
5 of 5 stars Reviewed 1 week ago

My now husband and I decided to have a destination wedding and picked the Hard Rock based off of the amenities offered and variety of restaurants. The food was AMAZING we went to all and were very happy. Our wedding planner at the resort Noemi was amazing and gave us suggestions we ended up using. The cake was so good... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear BrightLB28, Thank you so much for your terrific comments, on behalf of everyone at the Hard Rock Hotel Vallarta I would like to thank you for sharing your Rock Star experience and for highlighting the service from Noemi, Rosy and Camarilo, we will let them know your great comments. We are really glad to know that you had fun... More 

Nanaimo, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Myself my new groom and 90 of our best friends and family all traveled to this amazing resort for my dream beach wedding. I wanted it to be 1. so fun, 2. beautiful and 3 full of the best memories!! This resort fulfilled all my wish list and more! I was really nervous to do a destination wedding because i... More 

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Esteemed Jill and Justin, Thank you very much for having choosing us to spend such a special occasion, we are very happy to see that your expectations were met and it has been our pleasure having you with us and witnessed your union. As you have mentioned, we are always eager to serve our dear guests to the best of... More 

Staten Island, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Took our children and grandson to PV and stayed at the HRH. Had a wonderful time, service was excellent, lots of variety in activities. First time I ever went 4 wheeling on a vacation. Rooms were overlooking the ocean and you could not ask for better views. We were treated to whales even days after the end of the common... More 

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Janet B! Thank you for your wonderful review! It is a great pleasure to learn that you had such an awesome time with your family at our wonderful resort. Indeed your perception will help many future travelers to take an informed decision, thus enjoying their vacation time, with their expectations fulfilled. I really hope to have the pleasure to... More 

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