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Hard Rock Hotel Vallarta

Certificate of Excellence
GreenLeadersPlatinum level
Hotel website
Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Special Price
40% OFF + $1800 CREDIT
Best prices for: 1 room 1 guest
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Hard Rock Hotel Vallarta
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Hard Rock Hotel Vallarta
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2,122 reviews from our community

Traveler rating
    1,423
    464
    133
    62
    40
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649
795
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90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (443)
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  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (2122)
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Pasadena, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Whenever we come to Vallarta, this is our spot. We love this place so much...We have been coming here since 2009. The premises are cool and clean, food is great, the beach is ok! Not Cancun, However, what makes this place special is the staff... Try to wake up early and go for a stroll at the beach, you will... More 

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Lloydminster, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Vacation - Hard rock was great. We had a excellent vacation. Excellent weather. Check In - Check in went smooth & quick. Staff - Really polite. Most spoke English really well. Always had a smile on there face. They were even pleasant to the people which I thought were really rude - All about themselves. Great job. Resort - Great... More 

Was this review helpful? Yes 2
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Roughrider1969, Thank you so much for a comprehensive review I appreciated the detail invested within, and all your kind words describing not only the property, our food and beverage offer and the staff that works very hard day after day with the goal of providing wonderful experiences to our incoming guests. Hope to see you back very soon at... More 

A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

This is probably our 7th time to this resort. Food is wonderful, staff is attentive, rooms are clean. We love the size of the resort as well because it is not too busy, even during our spring break week

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hola, I am so glad to hear you had an awesome spring break holiday with us. Thank you for the five star review and we hope we can provide you with many more rockin' good times to come. Hope to see you again soon. Best regards, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta. More 

Milwaukee, Wisconsin
Contributor
16 reviews 16 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Our family (kids 15/17) stayed at the Hard Rock Vallarta for 6 nights from April 4-10. We have stayed at many other All Inclusive places and would put this location and facility at the upper quarter of our experience. There was no shortage of activities and entertainment which is great for the kids. You could also escape the Adults Only... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello PewaukeeJeff, Thank you so much for your review I appreciated the detail invested within, I am proud to learn that our staff in general, provided the "Rockstar" Class Experience we take proud on. Make sure that all your comments and shootouts will be passed on to the team, it encourages us to keep up the good work. Hope to... More 

Buffalo, MN
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 5th vacation stay at the Hard Rock. This is hands down our favorite place to vacation at!! The resort, beach, pool, food and drinks are top notch!! But its the service that is outstanding!! ALL of the staff are truly amazing! I would like to send a shout out to a few that were exceptional, Luis was... More 

Was this review helpful? Yes 1
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Kelko4, Thank you so much for your review, I appreciate much not only for sharing, but for encouraging us to keep up with the service that you and your family experienced and it helps other fellow travelers to have a better idea of how Hard Rock Hotel Vallarta delivers, so they can take a better and more informed decision... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I went with my 20, 17 and 14 year old. The hotel is very nice and exceptionally clean. The pool and beach are wonderful. Pool is busy and fun and the beach is nice and quiet. Our hotel rep was Sandra and she explained all the hotel credits and activities that we could use them on. We went swimming with... More 

Was this review helpful? Yes 1
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Julie M, Thank you so much for taking the time to share your experience at the Hard Rock Hotel Vallarta, it certainly portrays the way we treat our valued guests and I am proud to learn that between the activites, attentive staff, clean facilities, food and beverage offer you had a great time. Make sure I will pass on... More 

Eagan, Minnesota
1 review
5 of 5 stars Reviewed 1 week ago

I cannot wait to book our next trip here. The most impressive aspect is the outstanding service by their staff. Our poolside service was second to none. We had the pleasure of meeting Rosy, Juan, Luis, and Noe and each of them exceeded every expectation. Excellence in both service and personality. Additionally, the food was amazing. The burger chef, Uriel,... More 

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello 2437nick, Thank you for sharing your experience with the TripAdvisor comunity. Our world class staff goes above and beyond to provide each and every guest with the Hard Rock brand standard "Love All, Serve All" hospitality and I am glad to know this was the case during your time with us. Thank you for your fantastic feedback regarding all... More 

Denver, Colorado
2 reviews
5 of 5 stars Reviewed 1 week ago

I have traveled to multiple Resort destinations in Mexico including Puerto Vallerta, Cancun, Riviera Maya, and a couple in Punta Cana, DR. I have to say that this hotel was smaller than some of the other resorts I have stayed at, but the service staff was above and beyond the best I have experienced at an all inclusive resort. Hosts... More 

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Colin K, Thank you so much for taking the time to share your experience at the Hard Rock Hotel Vallarta, it certainly portrays the way we treat our valued guests and I am proud to learn that between our attentive staff, clean facilities, food and beverage offer you had a great time. Make sure I will pass on your... More 

New York
Contributor
12 reviews 12 reviews
10 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

I am a travel agent from NY and I frequent many places around the world. This resort was amazing from the beginning to the end. The food, alcohol, beach, rooms, pools, entertainment and especially the service with a smile was unbelievable. You can definitely feel confident in booking this resort. We loved our pool waitresses Sugey & Claudia, the front... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello doglady04, Thank you so much for your kind review from your experience at Hard Rock Hotel Vallarta, I am thrilled to read such kind words describing our facilities, amenities, entertainment and food & beverage offer that overall helped to create memorable vacations for you and your loved ones. We will be waiting for you and your group with open... More 

Colorado
Top Contributor
137 reviews 137 reviews
39 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Wish I could give them a 4.5, but with a few little annoyances, I just couldn't do a 5. We stayed here for Spring Break with our 2 teenage sons. Check In/Check out Both were very quick and easy although we obviously came at a slow time because there were no other people in line. We were able to use... More 

Was this review helpful? Yes 1
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello BrananMike, Thank you so much for a very comprehensive review I appreciated the detail invested within; indeed your perception will help many future travelers to take an informed decision, thus enjoying better vacation and expectancies fulfilled. Hope to seeyou back very soon. Best Regards, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta. More 

Hotel Review Summarization

What travelers say

  • Ocean views(7)
  • Great time(6)
  • Room service(6)
  • Sunset cruise(5)
  • Pool area(5)
  • Romantic dinner(5)
  • Guest service(3)
  • Very good(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,739 photos of this hotel

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Beach (31)
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Children's Pool (2)
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Deluxe Room (43)
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Pool (46)
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Rock Star (45)
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Spa (14)
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The Hotel (46)

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Hotel & grounds (7)
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Other (14)
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