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Hard Rock Hotel Vallarta

GreenLeadersPlatinum level
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Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
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1 room 1 adult
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2,795 Reviews from our TripAdvisor Community

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Camdenton, Missouri
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

the facilities were clean and very enjoyable to spend a week there-We really did not want to leave-lol Food was good and staff could not do enough for us-Definitely will return in the future-It was our second time at this resort

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Dana F
Sandy, Utah
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

Everyone was so friendly and helpful! Our entire experience was fantastic. Every excursion was so organized. Hector helped us get checked in, Faride booked our excursions and Dominic pampered us in the Rock Spa. What a fantastic experience.

Helpful?
Thank Shelley G
Omaha, Nebraska
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We recently returned from a friends trip from Jan 22 - 29. I am going to break this up to 3 reviews. There were 4 couples in our group. I booked the trip through Trish with The Travel Wholesaler thetravelwholesaler.com. Trish was very nice to work with, we had several conversations to start the process. Although there were a few... More 

Helpful?
1 Thank Mario V
Littleton, Colorado
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Julio and Rosie in the pool area were absolutely amazing. Remembered what we like to drink the entire stay and we never didn't have a drink in our hand. The service we received was like no other. The entire resort and every employee we encountered gave us a type of service that we have never had anywhere else. Zero complaints... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
3 Thank Tammy S
Nuevo Vallarta
1 review
5 of 5 stars Reviewed 4 days ago NEW

The staff was excellent from the beginning to the end of my stay. They made me feel like royalists. Service and food and was excellent. The room was perfect! I highly recommend getting a day bed for the day. Treatment is amazing! Ask for ROSIE she gives the best se vice.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Deborah S
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Deborah, It was a privilege to have you with us and we are very happy to see your kind comments. To us you are more than royalty, we are a great family and we would be very happy to welcome you again very soon. Please let us know when you are coming back and we will gladly assist you... More 

Haslett
1 review
5 of 5 stars Reviewed 4 days ago NEW

We enjoyed our relaxing time at the Hard Rock Puerto Vallarta.The hotel staff was great, very attentive and welcoming. Our rooms were great with ocean views. The beds were also very comfortable. We will come back again.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank 507millieh
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear 507millieh, Thanks a lot for sharing your experience, we appreciate your comments very much and on behalf of the team I salute you. Please come back soon, we would like to have another amazing vacation with you. Sincerely, Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta More 

Minneapolis, Minnesota
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

We traveled to Puerta Vallerta for a long weekend with the girls over the MLK holiday to celebrate a 40th birthday for a friend. The front desk service/check in was a bit slow. I was sharing a room with the birthday girl and we were told that unfortunately our hotel room was filled to capacity so we would have to... More 

Helpful?
Thank kimmerseuf
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Kim, Thank you very much for sharing your comments with us. On behalf of Hard rock Hotel Vallarta, please accept our apologies for the inconvenience you encountered during your stay. Rest assured that your observations have been taken into consideration in order to improve the aspects of our resort that require attention. On the other side of the coin,... More 

Staten Island, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From the Moment you walk in until the moment you leave the staff at Hard Rock Vallarta will aim to please you. The employees take so much pride in creating your smile. Clean, comfortable and clearly prepared to make you content. Each restaurant was superb. The drinks were top notch. The spa was very nice, but not the greatest. The... More 

Helpful?
Thank Tina M
Danville, Illinois
Level Contributor
4 reviews
5 of 5 stars Reviewed 5 days ago NEW

Loved the food, the bars, the pool and the staff! The restaurants were very good with the only exception being the Italian themed one. The food there was not as tasty and service was poor. The pools are great and the swim up bar is one of my favorites.

Helpful?
Thank Shortsue
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Shortsue, Thank you for taking the time to share your comments with us. We appreciate your preference and we will definitely take your observations into consideration to improve the service and quality. On the other hand, we are happy to learn that you had a blast after all. We would love to have you back soon and show you... More 

Cape Breton Island, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Nice hotel and friendly staff, but nothing near what I was expecting for the cost of the room. Feeling safe and secure was definitely an issue as the patio doors did not lock and the main door to the room had obviously been kicked in previously and was never repaired. The lock and latch were visible because there was no... More 

Helpful?
Thank Andrew_A160
Questions? Get answers from hotel staff and past guests. Ask a question

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