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Hard Rock Hotel Vallarta

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GreenLeadersPlatinum level
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Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
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Hard Rock Hotel Vallarta
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2,374 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (495)
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  • Spanish first
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Omaha, Nebraska
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is our third trip to PVR and the first staying a Hard Rock. This is a good place for both family and adults 20-40. We traveled with three families (10 people total). The first room was two adults in their 60's, the second room two adults in late 30's with to kids 11 and 9, and the third room... More 

Was this review helpful? Yes
Alberta, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

We visited Nuevo Vallarta and stayed at the Hard Rock Hotel for a friend's wedding. It is located on a beautiful beach and the hotel and rooms are well appointed, however the service was what exceeded our expectations, especially Rosie! She is a little ray of sunshine, so friendly, energetic and engaging, she even managed to teach my boyfriend some... More 

Was this review helpful? Yes
France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

I stayed at the hotel last week and on my arrival to France, I realise they have charged me twice for my reservation. I contacted them and very nice they accepted their mistake and told me they will give you the money back of what they overcharged. I have contacted them several times and still havent got my money. The... More 

Was this review helpful? Yes 1
Ladera Ranch, California
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The staff at Hard Rock Bend over backwards to give you excellent service. Let me name some special people that made this trip even more memorable and comfortable. Amie, Esequiel, Marco, Victor and our pool bar server Ayala. On the opposite side of service there was a storm and our room floor got flooded. the two ladies that came to... More 

Was this review helpful? Yes
Edwardsville, Illinois
1 review
5 of 5 stars Reviewed 6 days ago NEW

I can't say enough good things about The Hard Rock Vallarta! Our second visit the second time in a row with our two teenaged kids. The food is great and there are many restaurant choices and something for everyone. There are many activities and tours to choose from, too. The rooms are beautiful and very clean. The service is impeccable... More 

Was this review helpful? Yes 1
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Kathy C, Thank you for your amazing review, we are very glad to see that your expectations have been exceeded and we would love to have you back. Your appreciation is very gratifying and we look forward for another amazing vacation with you! Sincerely, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta More 

5 of 5 stars Reviewed 1 week ago

Great room! Great service! Would recommend All staff helpful with booking things both at the resort and at off the resort! We were upgraded upon arrival and everything was wonderful!!!!!!! Pools were nice and beach was great!!

Was this review helpful? Yes 1
Watauga, Texas
5 of 5 stars Reviewed 1 week ago

Excellant staff! Our personal assistants, Juan & Ignacio were ready to help in any ay they can. Be sure to ask for them. The entertainment staff was oustanding, Aimee, Manny, Oliver, Saul and Krista was always full of energy and engaging with all the people aroumd them. Ayala and Ray were the best servers around the pool area. Make sure... More 

Was this review helpful? Yes
Houston, Texas
4 of 5 stars Reviewed 1 week ago

My wife and I just got back from a week at the Hard Rock Vallarta with three other couples. We all had a very nice time there. The facilities were always clean and the food and drinks were plentiful. We stayed in the garden view rooms on 5th floor, but the rooms all had a very nice view of the... More 

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello SplitAG, Thank you very much for sharing your experience with us through this channel. We appreciate your comments and it makes us feel very happy to learn that you have enjoyed your stay with us. We will share your comments with our staff in recognition for their efforts and I assure you that they will be very happy to... More 

Edwardsville, Illinois
5 of 5 stars Reviewed 1 week ago

Hard rock hotel. 5 star locTion. 5 atar service. 2nd time we have been here. Came back because of the outstanding service. Juan our concierge took care of our every need. Would reccomend to anyone to come here. Nacho also did an outstanding job with our every need.

Was this review helpful? Yes
Nuevo Vallarta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was our first stay at the HR Puerto Vallarta and absolutely loved it. We stayed in the Rock Ocean Suite with our two boys 21 and 15.Their room had the pull out couch- private bathroom-TV -balcony-dining room and fridge It was an adjoining room to our bedroom with private bathroom-TV- balcony-2 person jacuzzi and fridge. We had plenty of... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear 905beverlyd, Awesome! It is great for us to see such positive reviews from our Rock Stars. We are so pleased to see that you have spent such an amazing time at our resort. We will continue working to reach with the epic service that sets us apart and hopefully have you back soon and keep rocking together! Sincelery, Luis... More 

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