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Hard Rock Hotel Vallarta

Certificate of Excellence
GreenLeadersPlatinum level
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Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
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1 room 1 guest
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Hard Rock Hotel Vallarta
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2,418 Reviews from our TripAdvisor Community

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Traveler rating
    1,645
    510
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (506)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (2418)
  • Mar-May only
    (625)
  • Jun-Aug only
    (690)
  • Sep-Nov only
    (460)
  • Dec-Feb only
    (643)
All months
Anaheim Hills
1 review
5 of 5 stars Reviewed yesterday NEW

This is our 17 trip to PVR but first to the Hard Rock. It exceeded all expectations and by far was the best experience. The dining was by far the best we have had and the staff were ALL bilingual and highly proficient.

Review collected in partnership with Hard Rock Hotels & Casinos

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Milwaukee, Wisconsin
Level Contributor
81 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed Aug 15-22 with my husband and 10yo daughter. Check in was at 3p which was fine. We enjoyed the pool & attempted to check in at 4:45, at which time we were initially told the room was STILL not ready! However, my husband approached another customer service rep (Gaby) who immediately informed us that Room # 3008 was in... More 

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Staff is extremely helpful and wait on you hand and foot. The wait staff at all the restaurants go out of their way to make sure you have what you want and that all expectations are exceeded. Family hooked a hotel down the street but was not happy upon our arrival so I walked up the beach found the HR... More 

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Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Esteemed Laurence, Nice move indeed! Thank you very much for choosing us, it is great for us to learn that your vacation resulted in a great experience and definitely a pleasure for us being part of it. We would like you to come back as your first option from now on and let us exceed your expectations even more. Please... More 

Burnaby
1 review
4 of 5 stars Reviewed 5 days ago NEW

Use resort credits for all things the resort has to offer - golf, spa, lobster dinner, excursions, cabana rental, and more. River canopy adventure was really pack with activities like zip line, suspension bridge, free fall, wall repel, river run, mule ride, free tortilla. Hard rock variety of entertainment can keep things exciting for a week. Eat like anything and... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Dear Tommy C, What a great review, thanks a lot for sharing your perception with us. I am sure that there is so much more to do for you and have an incredible experience, reason why, we would like to invite you to come back and have another rockstar experience with us, in which we will definitely like to exceed... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We've stayed at several places in PV and this is our least favorite so far. Not to say that it is bad, it just isn't great. The facilities are clean but bare bones. Highlights: The food is not terrible, the Zen restaurant was our favorite. The staff is very friendly and accommodating and IMHO the best thing the resort has... More 

Was this review helpful? Yes 1
Mexico City, Distrito Federal, Mexico
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Hard Rock is a pleasant all inclusive property to stay .. with a lot of activities to be done at the hotel. you can kayac at the sea (if you dare), and also if you are a true rocket you can ask for a electric Guitar to be sent to your room, you can't play loud (you are allowed to... More 

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Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hello Techie R, Thank you very much for your kind review, we are very happy to learn that you enjoyed every aspect of our resort and it is great for us to see such enthusiasm as it reflects the very spirit of a true rockstar! Thank you very much for your preference and I assure you that we will keep... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel was rundown and scarcely furnished. The staff was not pleasant and I did not feel welcome. The pool area including the bar, was completely packed with Spanish only speaking children and families. I was perplexed and asked if everyone was a guest of the hotel and the staff lied and said they were. Come to find out from... More 

Was this review helpful? Yes 3
washington, dc
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

If you have stayed at a Hard Rock hotel before you are familiar with the experience you get and they are on point with their theme. The hotel is nice with a lot of music influence. They offer all the normal amenities you get at any Hard Rock Hotel.

Was this review helpful? Yes 1
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Dear misstiewill, Thank you very much for sharing your comments with us. We are very happy to learn that you have enjoyed the experience at the Hard Rock Hotel Vallarta and we would love to have you back for another amazing vacation and exceed your expectations even more. Sincerely, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta More 

Nuevo Vallarta
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

in short, we had a great time visiting the Hard Rock Hotel. The value of this all inclusive hotel is unparalleled. There are bars and food offerings throughout the property! The staff is super helpful and friendly! The security is excellent. We were here on a family reunion. Kids and adults had a wonderful time!

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Dear rogierg77, Thank you very much for sharing your opinion with us through this channel. We are very happy to see that you have enjoyed your stay with us. We feel really pleased by your comments and we look forward your next visit. See you soon! Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta More 

Las Vegas, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first time to Mexico. We booked through a travel agency who said the Hard Rock Vallarta was the best place for the price. She was right! We stayed 7 nights. I can't even come close to explaining how wonderful the staff is. There is nothing they won't do to make your stay comfortable and fun. The pool... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
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