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Hard Rock Hotel Vallarta

4.5 of 5 Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
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Certificate of Excellence 2014
Hard Rock Hotel Vallarta
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Hard Rock Hotel Vallarta
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1,815 reviews from our community

Traveler rating
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548
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (359)
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Salt Lake City, Utah
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

They no longer offer the coffee/breakfast room service card on the door. Employees do not seem as happy and helpful as they did when Palace owned the hotel. It is still a very nice hotel - just not quite as good as it used to be. The food quality in the restaurants is still superb! But DO NOT order room... More

Was this review helpful? Yes
Colorado Springs, Colorado, United States
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a great vacation and there were several people who really impacted our stay. Rosy at the Beach – Waitress….she was very attentive and friendly and always had a smile! Faride – Vaction planner at the pool …she was so kind and always willing to help us learn how to navigate the hotel. Gudalupe – Waiter for breakfast..this guy... More

Was this review helpful? Yes 3
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Connie B, Thank you so much for the great review. We are beyond thrilled to see we achieved our goal by creating an authentic Rock Star experience for you at Hard Rock Hotel Vallarta. Feedback like yours ignites our passion to serve. It’s been a pleasure having you with us. Thank you for recommending us so highly. We hope... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Our stay at this resort was excellent. We were well cared for, glasses never empty, delicious food in our choice of restaurants. Every single request was honored and followed up. Going back for sure!!

Was this review helpful? Yes 2
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Greetings Stewas0630, Thank you for the awesome review! It’s always a pleasure to hear that you had a great time. I appreciate you shared your travel experience with us, also want to thank you for all the kind remarks, we all getting ready to roll out the red carpet for our appreciated rock stars! Love all, serve all. Luis Entrala... More

Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We stayed 3 days/ 2 nights had a great time. Food was awesome, and top shelf drinks. Zen Asian restaurant Was great food and superb service. Pool wait staff excellent, especially Martinez. Everything about this hotel we loved. Pool was a little cool.

Was this review helpful? Yes 1
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear NancyP, Thank you for sharing your comments with us. I am pleased to hear that you liked our style and enjoyed yourselves very much in our resort. Thanks again for your remarks and we hope we can welcome you again here at the Hard Rock Hotel Vallarta. We will rock You! Luis Entrala Fàbregas General Manager Hard Rock Hotel... More

Castro Valley, California
Contributor
20 reviews 20 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This all inclusive Hard Rock resort has very friendly staff and great service. The buildings and rooms show a little wear (for instance our shower fixture was broken, some of the ceiling fans in the bars were broken and there were a few cracks in the walls/ceilings here and there)...but dont let that bother you; the food is good, the... More

Was this review helpful? Yes 1
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Greetings Choguy, Thanks for the short and sweet review. We appreciate you shared your experience also thankyou for the feedback mentioning the ateas we need to improve and travel tips for our readers; we hope many future rockers take advantage of them. We hope we can roll out the red carpet for you again soon. Keep on rocking! Luis Entrala... More

Shreveport, Louisiana
Contributor
17 reviews 17 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Didn't stay at the hotel, but wished we had, as it looked much better than our hotel. Great food and drinks in the restaurant and bar. Beautiful beach view. Clean property. Attentive staff and fast service.

Was this review helpful? Yes 2
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Greetings Pat D, Thank you so much for the amazing review! you ignites our passion to serve. It’s been a pleasure having you with us. Thank you for recommending us so highly. We hope to welcome you again for a full stay in the near future so you can experience the real Rock Star life style at Hard Rock Hotel... More

Golden, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We just got back from the Hard Rock Hotel we were there with Olivia Travel and had the best Time. Rosie was fabulous she was our waitress at the pool for the week. 700 women and everyday she remembered what we liked to drink. She is a Rock Star.. This resort is top notch.. 5* The staff all were consistently... More

Was this review helpful? Yes 3
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Appreciated Guyot44, Wow! You guys are former Rock Stars of this stage! Thank you very much for your sparklicious review, I appreciate all your good vibes and great comments about Hard Rock Hotel Vallarta, I am personally so happy to see that our efforts are appreciated as our goal is to make you feel comfortable and satisfied with our service... More

White Rock, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

The only redeeming points of this hotel is the beach and the bartenders and waiters. We found out 2 days after checkin from other guests that we had a 750.00 credit to use while there. Asked at front desk and they shrugged and said ask the guy in a purple shirt. Ends up we talked to lots of guests that... More

Was this review helpful? Yes 4
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear EstoEva, I would like to thank you for bringing your observations and dissatisfaction to my attention. I am personally concerned to see that we have fallen short to your expectations, this said; on behalf of Hard Rock Hotel Vallarta I extend my most sincere apologies and a cordial invitation to give us the opportunity to change your perception of... More

Guadalajara Metropolitan Area, Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

The hotel is well maintained. Everyone speaks english. Helpful staff. All inclusive package is good. There was a event happening on all the days i stayed. Different cuisines, not exceptional food though.

Was this review helpful? Yes 1
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear amethystgeorge, It is a pleasure to hear that you enjoyed yourself at our gorgeousresort, I appreciate your comments and feedback, rest assured we will take them in consideration, We are looking forward to make of your next visit an unforgettable relaxing experience. Thanks again for the review and keep on rocking! Luis Entrala Fàbregas General Manager Hard Rock Hotel... More

Nuevo Vallarta
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved our stay. It was beyond any other hotel experience we have yet to have. Thank you to all the staff for their very personal care, especially Rosy, Alex, Marciano, and Ezmeralda...They strove to remember everyone's names and their drinks and needs. It was really quite incredible. It really made us feel like celebrities. Thank you.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear 550yvest, Thank you for the short and sweet review. We are thrilled that our staff made your trip even more enjoyable, indeed our crew is the soul of the resort, Rosy, Alex, Marciano, and Ezmeralda send you regards, they make this rock story a double platinum hit! We can’t wait to have you back again. You are truly a... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(8)
  • Great time(7)
  • Ocean views(7)
  • Romantic dinner(6)
  • Pool area(5)
  • Sunset cruise(5)
  • Very good(3)
  • Guest service(3)

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo

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