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Hard Rock Hotel Vallarta

Certificate of Excellence
GreenLeadersPlatinum level
Hotel website
Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Special Price
CINCO DE MY OH MY-45% OFF
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Hard Rock Hotel Vallarta
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Hard Rock Hotel Vallarta
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2,163 reviews from our community

Traveler rating
    1,456
    471
    134
    62
    40
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664
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97
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (457)
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1 review
5 of 5 stars Reviewed yesterday NEW

I am so impressed with Hard Rock Vallarta and was very sad to go home! 29 of us arrived for my wedding celebration and we experienced nothing but top of the line service! Every moment of this trip was outstanding. My husband and I ate a romantic dinner on the beach, and our waiter Samuel was absolutely outstanding. The drinks... More 

Was this review helpful? Yes
Las Vegas, Nevada
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We just returned from yet another GREAT week at Hard Rock Puerto Vallarta. Hotel was great, and the staff was FANTASTIC. The butlers, Juan and Julian did a great job as always. Our beach waiter, Pinguin, went above and beyond every day. We have been to HRPV 3 times, and each time the staff has added new and fun activities.... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We originally arrived from a red-eye flight (around 8am) and thought we would need to find an adventure on our own since check-in wasn't until 3pm. Upon arrival to the resort we were immediately checked in and welcomed to enjoy all the amenities of the resort (except for the room, of course). It made an amazing first impression! We were... More 

Was this review helpful? Yes
Orlando
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Okay. We just got back from our first trip from Puerto Vallarta! As always – I will list the pros and cons as I walk you through our week in hopes that you will learn from our experience – or at least have a good read. ☺ DAY 1 So – we land. Con – when we walked out to... More 

Was this review helpful? Yes 5
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Godoesgood, Thank you so much for sharing your experience during your latest visit at Hard Rock Hotel Vallarta, we are proud to learn that we have been chosen as your travel destination during your vacations and all your comments will be considered to improve our well known "Rockstar" class treatmeant that you and many other travelers look for. I... More 

Warren, Michigan
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a beautiful hotel and the service is second to none. Very, very clean property and the views are great. The staff was great. The free room service is a very good perk. Samuel who brought our room service was very professional and we can see him moving up through the ranks at this hotel. We have already recommended... More 

Was this review helpful? Yes 2
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello kris f, Thank you so much not only for posting your experience, but for choosing Hard Rock Hotel Vallarta as your rockin' travel destination. I am proud to learn that between our food and beverage offer, facilities & our hard working crew granted the Rockstar class service that we are famous for. Hope to see you back very soon.... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My first time staying in the Hard Rock hotel in Puerto Vallarta the hotel was so nice and the service is perfect. Homie Hernandez helped me out with everything he took his time to show me around the pool and the beach. And told us which food was good at each restaurant. The very next day I took his recommendation... More 

Was this review helpful? Yes 3
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Duke P, Thank you so much for sharing your comments and experience at Hard Rock Hotel Vallarta, the fact that you used this forum to express your gratitude towards our hard working crew, certainly portrays the Hard Rock brand standard "Love All, Serve All" hospitality and I am glad to know this was the case during your time with... More 

Cancun
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful property, soft sandy beaches. Great food choices. Loved king size bed instead of 2 smaller ones. outside patio was nice but should have been big enough for a small table and chairs so we could sit out in the morning. Staff were friendly and accommodating.

Was this review helpful? Yes 1
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Donna Lynn B, Thank you so much for taking the time to share your experience at the Hard Rock Hotel Vallarta, it certainly portrays the way we treat our valued guests and I am proud to learn that between our attentive staff, clean facilities, food and beverage offer you had a great time. Make sure I will pass on... More 

Nuevo Vallarta
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Upon our arrival, my group didn't change my reservation date. The staff didn't give me any problem at all, they didn't hesitate to help us. The staff is so helpful, always making sure if you need anything or if there's something they can improve. Our room small, which it really didn't matter to us, but it was always clean, spot... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Alejandra M, Thank you so much for taking the time to let us know about you and your group experience, I am happy to learn that during your stay, our staff responded in a promptly manner and our food and beverage offer was to you and your group satisfaction; this is the result of hard work and passion that... More 

Knoxville, Tennessee
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My trip was last October. The weather was great, but the humidity was rough. Sweating profusely. The rooms are nice. They only have a few true balcony rooms. It is the Hard Rock and they play pool side music pretty loud. It continued late into the night. It was annoying trying to watch TV and rest in the room and... More 

Was this review helpful? Yes 2
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello BethG10208, Thank you so much for your kind review from your experience at Hard Rock Hotel Vallarta, I am thrilled to read such kind words describing our facilities, amenities, entertainment and food & beverage offer that overall helped to create memorable vacations. Hope to see you back very soon and have the chance to "Rock" your holidays again. Best... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The staff is excellent! Service impeccable! Food fantastic! Very highly recommend! I will definitely choose a hard rock resort for my next vacation. The shows and night life were outstanding. Our room was very clean as was everything else at the resort.

Was this review helpful? Yes 2
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Ald2345, I am so glad to hear you had an awesome holiday with us. Thank you for the five star review and we hope we can provide you with many more rockin' good times to come. Hope to see you again soon. Best regards, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta. More 

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