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Hard Rock Hotel Vallarta

4.5 of 5 Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
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Certificate of Excellence 2014
Hard Rock Hotel Vallarta
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Hard Rock Hotel Vallarta
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2,024 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (419)
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Richmond, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars NEW

My husband and I stayed at the Vallarta Hardrock from Jan 23 to Feb 6th We were there last January, many staff were still there which was very nice some had changed jobs but still remembered us. Teresa front desk was a Supervisor last year this year she was promoted to Manager, Yeah for Teresa, she helped us alot both... More 

Was this review helpful? Yes 1
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hola Mary & Butch, Thank you so much for your rockin' five star review, The fact that you used this forum to express your gratitude towards our hard working crew, certainly portrays the Hard Rock brand standard "Love All, Serve All" hospitality and I am glad to know this was the case during your second time with us. We hope... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

Hard Rock Vallarta was terrific and offered a comfortable, relaxing atmosphere with great music and food for our stay. The restaurants are themed (Ciao and Zen are the BEST) however all offer wonderful cuisine. The pools large and warm with very comfortable poolside lounge chairs. Staff are friendly, welcoming and very responsive. They really helped make our holiday stay memorable.... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello, Thank you so much for sharing your experience during your latest visit at Hard Rock Hotel Vallarta, we are proud to learn that we have been chosen as your travel destination during your vacations and all your comments will be considered to improve our well known "Rockstar" class treatmeant that you and many other travelers look for. I hope... More 

Herndon, Virginia
Top Contributor
70 reviews 70 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Hard Rock Puerto Vallarta from February 7-14, 2015. We selected the upgraded "diamond" level room with concierge service. It was well worth the cost, which was very reasonable for a week of all-inclusive relaxation and entertainment. The room was clean, well appointed and comfortable. The concierge service included upgraded alcohol in the in-room bar, turn down... More 

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello S1traveler, Thank you so much for taking the time to share your experience at the Hard Rock Hotel Vallarta, it certainly portrays the way we treat our valued guests and I am so happy to hear our world class Rockreation staff at our pool were able to provide you with memories during your time with us. The team at... More 

Yacolt, Washington
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We attended our daughter's wedding (week of Feb 20th) and stayed for an amazing week at Hard Rock. Service, amenities, food, drinks, pool fun was utterly amazing. Especially want to thank Rosy (pool area), Pablo (Hamburger Bar), all of the bartenders at the swim up Bar and our room attendants. Our stay was filled with non stop fun, wonderful time... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Debra D, Thank you so much for sharing your comments and experience at Hard Rock Hotel Vallarta, the fact that you used this forum to express your gratitude towards our hard working crew, certainly portrays the Hard Rock brand standard "Love All, Serve All" hospitality and I am glad to know this was the case during your time with... More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

First trip to Mexico- we weren't sure what to expect, but were thrilled with this place. The people who work here are so friendly & service is prompt. Very easy to feel spoiled! The resort was clean, rooms were just as pictured (nice jacuzzi tub by the way). Hot tub was warm enough to keep you comfortable without overheating. Pools... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello, Thank you for sharing your insights with the TripAdvisor comunity, I am glad to learn that you were pleasently surprised on your first trip to Mexico by choosing Hard Rock Hotel Vallarta; our world class staff goes above and beyond to provide each and every guest with the Hard Rock brand standard "Love All, Serve All" hospitality and I... More 

Nuevo Vallarta
1 review
5 of 5 stars Reviewed 4 days ago NEW

I could write so much more about this awesome hotel. The hospitality and value that you receive at this hotel is unparalleled. Rosy and Penguino were excellent staffers! Fantastic experience! We'll be back!

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Christina K, Thank you for your fantastic feedback and for sharing your awesome insights with the TripAdvisor community, I am sure that your review will help other fellow travelers to make a better and more informed decision regarding their next Rockin' travel destination. Hope to see you back again soon. Best regards, Luis Entrala Fábregas General Manager Hard Rock... More 

Seattle, Washington
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We wanted to try a different resort that seemed more lively. We weren't sure we wanted to stay north of the airport in Nuevo Vallarta but since it was our third trip there, we decided to take a chance. The resort is in a strip of resorts in a gated community. There is a tiny mall within walking distance that... More 

Was this review helpful? Yes 1
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Dana W, Thank you so much for sharing your experience, I appreciate your comments regarding the Check In process & Reservation Services; allow me to apologize for the inconvenient and assure you that I will personally look into this, thus re-enforcing our procedures in order to provide a better customer service. On the other hand, I am pleased to... More 

New York City, New York
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Beautiful place to vacation, amazing beaches, warm water and mountains all around. Peaceful atmosphere and very relaxing. Hard to choose between this Hard Rock and Hard Rock Cancun. Food, staff, rooms, excursions all amazing, looking forward to returning to explore more of Vallarta.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello jo8117, Thank you so much for sharing your experience at Hard Rock Hotel Vallarta, indeed your perception will help many future travelers to take an informed decision, thus enjoying better vacation and expectancies fulfilled. Make sure I will personally pass on your kind words to our hard workin' crew, thus encouraging them to keep up the good work. Hope... More 

Fort McMurray, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

When you first walk in the lobby it is underwhelming, truly can be in any city. No views, just like a normal hotel. The rooms where okay, nice. The pool area was big and beautiful, small slide the kids loved. Food was great, but after two weeks we started to go outside the hotel cause we got bored, however this... More 

Was this review helpful? Yes 1
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello camclean1980, Thank you so much for taking the time to let us know about you and your family experience, I am happy to learn that during your stay, our staff responded in a promptly manner and our food and beverage offer was to you and your family's satisfaction; this is the result of hard work and passion that Hard... More 

South Saint Paul, Minnesota
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

To start with, I do not like the so-called "all inclusive" programming, preferring to head out to local restaurants and markets. But I recently stayed at the Hard Rock for a week. I still prefer being on my own, but I must admit the high level of service and the quality of offerings was outstanding...and being coddled without constant pressure... More 

Was this review helpful? Yes 2
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello dufous, Thank you so much for your kind words describing your latest experience at Hard Rock Hotel Vallarta.I am pleased to learn that our facilities, restaurants, entertainment and services granted you the Rockstar Class treatment that we takes pride on providing to you and any incoming guest and more over that we have become a guilty pleasure for you.... More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(8)
  • Ocean views(7)
  • Great time(7)
  • Romantic dinner(6)
  • Sunset cruise(5)
  • Pool area(5)
  • Very good(3)
  • Guest service(3)

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Top resorts Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#5 On the Beach Hotel in Nuevo Vallarta
#5 Spa Hotel in Nuevo Vallarta

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