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Occidental Grand Nuevo Vallarta

Certificate of Excellence
Paseo de los Cocoteros No. 18, Villa 8 Fracc. Nautico, Nuevo Vallarta 63732, Mexico
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Occidental Grand Nuevo Vallarta
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Occidental Grand Nuevo Vallarta
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1,464 reviews from our community

Traveler rating
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    179
    57
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431
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8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Occidental Grand Nuevo Vallarta
See the most recent reviews
Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2014

For starters, the beach is by far the most clean and beautiful compared to resorts walking distance away. There is no seaweed or shells. The staff is friendly, especially the bartender Eduardo. I recommend going to this resort just to get the "Eduardo Special". In the buffet, the waiters are spectacular. Although the food is average (a great mix of... More 

Was this review helpful? Yes 1
Mountain View, CA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 17, 2014

During our stay, the new management was busy demolishing, replacing, and changing. We saw groups of suits with clipboards frequently. It didn't really intrude on our vacation but it did make me wonder what I could put in a review, because it was clearly in a state of flux. Some things that they can't change: the beach has the usual... More 

Was this review helpful? Yes 5
Airdrie, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 16, 2014

I'd like to start by saying we had little to no expectations for this resort as we paid next to nothing to go, but any expectations that we did have were certainly met! We stayed during the 3rd week in May, upon arrival check in was fast! We got up to our rooms, changed and immediately hit the pool. I... More 

Was this review helpful? Yes 3
Sonora california
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 14, 2014 via mobile

My family and friends stayed one week here. This place is dirty and falling apart! To start, our room was dirty and every morning we woke up to wet floors and walls due to moisture. After second night staff said it was our fault and in our minds! Finally was moved to a different room! New room was dirty also,... More 

Was this review helpful? Yes 5
CHANNEL MANAGER O, Manager at Occidental Grand Nuevo Vallarta, responded to this review

Dear Travelerd, First of all receive our warm regards. Thank you for taking the time to send us your comments. We would like to apologize for the lack of cleaning and food quality that you experienced during your stay; one of the main goals of our food & beverage and housekeeping departments is to work on a daily basis to... More 

Bedford TX
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 12, 2014

Beautiful resort 20 minutes from airport. On Mondays, there is a manager breakfast for the guests. This allows the guest to meet and know the managers in different areas of the hotel. The managers wear blue shirts. This is a great idea. This is a small resort with a wide beach and lots of chairs and shade palapas. Main restaurant... More 

Was this review helpful? Yes 3
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 10, 2014

This is our third stay at an Occidental resort. It's the smallest we've stayed at, but very nice. It used to be an Occidental Allegro but recently remodeled to make it an Occidental Grand. Still seems to be an Allegro to me. The staff was very friendly and helpful. It was my boyfriend's birthday while we were there so the... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 10, 2014

Rooms have no balconies- 3 stars Food was good- 3 stars Service was excellent - 5 stars Royal Club was the best part of the trip. The food was awesome and i would stay there if i go back. Overall a good place.

Was this review helpful? Yes 2
Lethbridge, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 5, 2014

My girlfriend (now fiance) and I spent the last week of May at the Occidental Grand Nuevo Vallarta. The first thing that I have to say about the resort is that the service was exceptional. The entire staff was incredible, they would help you out with anything, while having a smile on their face.... Daniel, Edoardo and Idaly were 3... More 

Was this review helpful? Yes 3
White Rock, Canada
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 4, 2014

My friend and I stayed at the OGNV during the second week of May, and had an excellent time. Jerry from Air Canada Vacations was very helpful with giving us all the information we needed to go surfing in Sayulita, despite us not booking any excursions through him. We found the staff to all be incredibly friendly, and they seemed... More 

Was this review helpful? Yes 6
Chicago, Illinois
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 4, 2014

Erik the server was an excellent person and server. He knew our names and was very attentive to our needs. He made our experience wonderful. He offered fresh coffee and juice. His english was very good.

Was this review helpful? Yes 4
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