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Occidental Grand Nuevo Vallarta

Certificate of Excellence
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Paseo de los Cocoteros No. 18, Villa 8 Fracc. Nautico, Nuevo Vallarta 63732, Mexico
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Occidental Grand Nuevo Vallarta
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Occidental Grand Nuevo Vallarta
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1,599 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (553)
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Port Coquitlam, Canada
2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We looked for weeks and weeks getting many opinions from family/friends on where to stay on our first visit to Mexico, finally coming to a conclusion to stay at the Occidental. We were very happy that we chose this resort to stay at. It made our first Mexican vacation stellar. The staff were very friendly and helpful, food was great!... More 

Was this review helpful? Yes 3
Monterrey, Mexico
5 of 5 stars Reviewed 6 days ago NEW

all the service was amazing!! really nice people, i wont leave the hotel hahaha was like my 2 home and i'll back on my birthday if i can, i really love this hotel!. the view of the rooms are so nice, and i enjoyed all the time there so funny and the weather is different but i like it, this... More 

Was this review helpful? Yes 1
1 helpful vote
5 of 5 stars Reviewed 1 week ago

Room was excellent, nicely layed out very clean and A/C worked to perfection our whole stay.fridge was kept full to our liking with the drinks that we wanted, had plenty of towels always available, coffe maker available in your room.

Was this review helpful? Yes 1
Teresa A, General Manager at Occidental Grand Nuevo Vallarta, responded to this review

Dear Edgar D, Thank you for posting a great review. I am very glad to see that your experience with us was a very memorable one! We work hard to ensure each of our guests has a personal and special vacation. Thank you again for the great review. Sincerely, Teresa Alfonso General Manager More 

Pittsburgh, Pa
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife booked a four night stay here for us to celebrate my 50th birthday. We travel a moderate amount have been to all-inclusive resorts before, but never to this area of Mexico. The scenery is simply beautiful. Unfortunately we were not there long enough to take any trips to the mountains, but we hope to in the future. We... More 

Was this review helpful? Yes 1
Teresa A, General Manager at Occidental Grand Nuevo Vallarta, responded to this review

Dear robandanne, Thank you for the great review. I am very pleased you had a great stay with us and made some nice memories. Also your feedback is greatly appreciated we will be working with the quality control manager to improve our services. I hope we have the great opprotunity to host you again and show you a much more... More 

Waldorf, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our trip was nothing short of spectacular to start with. This trip was planned last minute and based off reviews that I read here. Upon arrival we were greeted with open arms and generous smiles by the staff and our great guide Humberto. You would think we were long lost friends reconnecting because of the bond we established with him.... More 

Was this review helpful? Yes 1
Teresa A, General Manager at Occidental Grand Nuevo Vallarta, responded to this review

Dear charikaw, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Your compliments of our staff are wonderful to see, I will share this with them today. We also appreciate your feed back you have provided us with. We will continue to improve our... More 

home
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

great resort for families,its been said that its not a big resort.Its true its not,this is where the great for families with Children,the pools are ready for both Mom, Dad and Kids.Buffet and snack shack have all kinds of fun foods for kids and adults.staff was always making sure everything was going great,Its a resort worth trying out.

Was this review helpful? Yes
Teresa A, General Manager at Occidental Grand Nuevo Vallarta, responded to this review

Dear scrape2, Thank you for your excellent review! I am very pleased to see that we provided you and your family such a memorable experience during your stay. I have shared your compliments with the staff and they send many thanks to you. I hope to have the opprotunity to host you and your family again in the future, thank... More 

Monterrey, Mexico
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for a total of 2 days, one prior to our reservation in the hotel next door , and the day after we cheked out . As it was beside the Hard Rock Cafe, I assumed it would be a good hotel but it was not as we expected. The hotel is not new, it was recently remodeled (... More 

Was this review helpful? Yes 2
Teresa A, General Manager at Occidental Grand Nuevo Vallarta, responded to this review

Dear nellymty, Thank you for your review. I appreciate you taking the time to give your feedback of the resort. Although I wish you had a much better experience during your stay, your comments will help us to improve our services for the future and we hope to have the opprotunity to host you and show you a truly personal... More 

Fort Worth, Texas
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

My family booked 5 days at this resort and we loved it! For the price, the experience can't be beat. The staff is very friendly and welcoming. They showed my MIL 3 rooms for her to choose from when we arrived because the room she initially was given was not what she requested. They were extremely accommodating and pleasant as... More 

Was this review helpful? Yes
Teresa A, General Manager at Occidental Grand Nuevo Vallarta, responded to this review

Dear MrsThach812, Thank you for your excellent review. I am proud to see that your team provided you and yoru family with a very memorable and personalized guest experience. I hope that you will return soon so we can welcome you and your family back to your new second home! It is always such a pleasure to hear the wonderful... More 

Stanton, California
1 review
5 of 5 stars Reviewed 1 week ago

Before coming here we looked at several resorts and many reviews. We decided to come to Occidental and so glad we did. The food is great and the staff is fantastic. When you arrive they are immediately asking how they can help and handing you water and cool towels. At first, this is a little disconcerting. While leaving the airport... More 

Was this review helpful? Yes
Teresa A, General Manager at Occidental Grand Nuevo Vallarta, responded to this review

Dear John S, Thank you for your great review. I am very pleased to see that everyone was able to provide you with exceptional service and memories. I will be sure to share your compliments with the staff today. Thank you again for your great review and we look forward to welcoming you again Sincerely, Teresa Alfonso Gerente General More 

Los Angeles, California
Level Contributor
6 reviews
5 of 5 stars Reviewed 1 week ago

We were on the 7th floor room 742, called garden view.. We did not pay for ocean view because we don't spend much time looking out the window, maybe 2 minutes a day. My family member got room 756 on the 7thfloor and had an ocean view and pool view really nice. They also paid for the garden view..It was... More 

Was this review helpful? Yes
Teresa A, General Manager at Occidental Grand Nuevo Vallarta, responded to this review

Dear Sylvia D, Thank you for the great review! I am very pleased to see that you had a great experience and your family made many memories with us. I hope that we will get to see you very soon to provide you with another exceptional stay! I will be sure to share your compliments with all the staff. Thank... More 

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