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Occidental Grand Nuevo Vallarta

Certificate of Excellence
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Paseo de los Cocoteros No. 18, Villa 8 Fracc. Nautico, Nuevo Vallarta 63732, Mexico
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1 room 1 guest
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Occidental Grand Nuevo Vallarta
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1,631 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (560)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1631)
  • Mar-May only
    (521)
  • Jun-Aug only
    (415)
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    (239)
  • Dec-Feb only
    (456)
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Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Just completed a week vacation, we got more than we bargained for. The food was excellent, the catering team of Jesus Rodriguez, David and others were fantastic! Overall, the hotel was wonderful, staff courteous, the location was close many amenities, I will definitely recommend this hotel. The downside was the free internet that was unreliable...

Was this review helpful? Yes 1
Calgary, Canada
1 review
2 of 5 stars Reviewed 2 days ago NEW

If you are looking to have a destination wedding in Puerto/Nuevo Vallarta, do not consider the Occidental Grand Hotel. My wife and I had our wedding there this past June, and from the day we signed the initial wedding contract in December, until the day of our wedding, June 28 2015, we faced countless obstacles and frustrations with this Hotel.... More 

Was this review helpful? Yes
Columbus, Ohio
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This all inclusive resort is perfect. While sea in similar resorts in Cancun is full of sea weeds, sea here is very nice, no complains. Room is 4 stars many english channels on TV and very important the AC is cold and no noise! The service is excellent everywhere. The reason I give it 4 points instead of 5 is... More 

Was this review helpful? Yes 2
Rodolfo P, General Manager at Occidental Grand Nuevo Vallarta, responded to this review

Dear Yuri P, Thank you for your great review. I am very pleased to see you had a wonderful stay with us. I appreciate your feedback in regards to the buffet food, I am happy to let you know we have a new chef in the resort that is creating new menus and more variety for all our guests. I... More 

Pacific Coast Australia, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The service was great. Daniel the entertainment organiser and his staff were fantastic. Our room was nice after we changed was in the royal club thought we were getting a room and lounge but had to pay more money. Our biggest disappointment was that the pool and ocean were so warm. Food was good over all I would recommend to... More 

Was this review helpful? Yes 1
Rodolfo P, General Manager at Occidental Grand Nuevo Vallarta, responded to this review

Dear Lisad1386, Thank you for the great review. I am very pleased to see that our staff at the resort provided you with exception service and you returned home with lasting memories. I will be more than happy to share your compliments with all the staff you mentioned in your comment. We hope you will return in the near future... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel was nice and clean, the staff was wonderful, especially the waiter Erik that was in the morning buffet area. He knew us by name and remembered what we liked to drink. The hotel is small but really nice and easy to walk around in. Not too much of a nightlife going on but I didnt mind. The rooms... More 

Was this review helpful? Yes 2
Teresa A, General Manager at Occidental Grand Nuevo Vallarta, responded to this review

Dear Jessica M, Thank you for your great review. I will be happy to share your compliments with our team today, they will appreciate it very much. I hope you return soon so we can give you another very memorable experience. Thank you again for the great review. Sincerely, Rodolfo Pacheco General Manager More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

the experience was really nice and calming the rooms were really pretty and i had a really great time.-overall the things that were their were really pretty they have a lot of nice things lot of people should go their for vacation and to have a great time. ps.maria find me a house to live their.

Was this review helpful? Yes 2
Teresa A, General Manager at Occidental Grand Nuevo Vallarta, responded to this review

Dear Maria m, Thank you for your great review! I am very pleased you were able to relax and fully enjoy the resorts amenities. It is always wonderful to see positive feedback such as yours. It would be a great pleasure for us to host you again in the future. Thank you again for the great review. Sincerely, Rodolfo Pacheco... More 

Calgary, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Very good hotel ,amazing staff ,very friendly and helpful,the buffet is awesome not mentioning the dinning area which is overlooking the pool and the ocean.We really had a good time ,we even took pictures with the hotel manager,she is so friendly and nice .Our room cleaner went far and beyond,the waiters were awesome ,especially Roberto, Ester and Jesus ,we were... More 

Was this review helpful? Yes 4
Teresa A, General Manager at Occidental Grand Nuevo Vallarta, responded to this review

Dear chsifa, Thank you for your great review! I am very happy to see that this special celebration of your anniversary was a very memorable one. We are always looking for ways to ensure that our guests are fully satisfied during their vacation. We are looking forward to your return in the future! Sincerely, Rodolfo Pacheco General Manager More 

Vancouver, Canada
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 1 week ago

The occidental makes me feel that I've made a accidental choice. So how do I start my review.. I'm still at the resort. It's been 2 days since our arrival and I have mixed feelings and a bit of regret. My boyfriend purchased this holiday for our 4 year anniversary. The flight was good, then we arrived to the resort... More 

Was this review helpful? Yes 5
Rodolfo P, General Manager at Occidental Grand Nuevo Vallarta, responded to this review

Dear Kay W, Thank you for your feedback. I am very happy that our Guest Service Manager was able to contact you in person to resolve all of the concerns you have. I am pleased to see that you have been able to enjoy your stay. We are looking forward to your next vacation with us. Sincerely, Sr. Rodolfo Pacheco... More 

Pachuca, Mexico
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

The resort is big, with nice food and drinks, lots of spaces for the beach and nice amenities on the pool and beach, it is a great place for families, very secure and lots of workers checking that everything is ok, this gives me a peace of mind since my kids are 5 and 10, and also my kids asked... More 

Was this review helpful? Yes 2
Teresa A, General Manager at Occidental Grand Nuevo Vallarta, responded to this review

Dear Ruben S, Thank you for your excellente review! I am very pleased to see that you had a very memorable family experience. It will be very nice to see you and your family again in the near future. Thank you again for the great review! Sincerely, Rodolfo Pacheco General Manager More 

Brockville
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We just stayed in this hotel and had a great time. The staff was wonderful throughout. All in all everything is good, the food and drinks were just fine. Some may say the drinks are a little watered down at the pool bar, but that is just fine by me as I’d rather have a few extra drinks (Mango Daiquiris... More 

Was this review helpful? Yes 2
Teresa A, General Manager at Occidental Grand Nuevo Vallarta, responded to this review

Dear SnowCanuck, Thank you for your great review. I am pleased to see you had a great and memorable experience with us. It is great to the hard work of the staff is creating wonderful memories. I also appreciate your feedback in regards to the smell in the rooms, we will be working closely with the housekeeping and maintenance department... More 

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