my husband i just returned this morning. we r in our 20s and had a great time. but one warning i wish i new and its not about the hotel but i have to tell everyone this... WHEN YOU GET OFF THE PLANE YOU WILL GO THROUGH A ROOM THAT HAS REPS ON BOTH SIDES CLAIMING THEY R FROM YOUR... more

After entering the room we noticed a musty smell...we went to the front desk immediately and asked to be switched,,,we were told that there were no vacancies...an obvious lie since we realized eventually that the resort was almost empty! The rooms only have one plug in and that is in the bathroom! no where to plug in a cell phone!... more

Traveled the third week of October for a week. The property is badly in need of upgrading. Lots of signs of water damage in the hallways and signs of mould in the bathroom. A bit of a musty smell in the hallways and room. When it rained, there was plastic over the chairs in the lobby and lots of towels... more

We traveled during the off season where there are less crowd. However, there are more locals (higher rate of Mexicans from nearby towns like Guadalajara, etc.) than foreigners. Puerto Vallarta has a calmer ambiance and leans toward a more provincial resort setting than Cancun which offer both 'the city " & beach resort." Downtown is about 25 mins by taxi... more

The place was very clean. Staff was very friendly. The only thing we didn't like, they were kind of pushy when they try to sell time shares. more

We went to The Allegro during the off season, which was really great. No big crowds etc. Check in was easy as pie, except don't get fooled by the "The Occidental Vacation Club People". I asked them twice if they were a timeshare and both times said no, that they just wanted to show us around the property. Technically, they... more

Returned 18 times in 12 years. My wife and I first came to this hotel before it became Occidental Grand, it was then Diamond Resort, in 1996. We returned each year in November for Thanksgiving, and have brought our family of two adult children and spouses and their children for the last 10 years. Some years we return alone in... more

Went for a week with a family group of 12. Our first night we were all complaining about the wait to enter the main restaurant. After traveling on a 4 hour flight without eating and then having to have to stand outside in ninety degree weather was not ideal to say the least. Not to mention that when we got... more

Do you like bird poop on tablecloths in restaurants? Cracked toilets that flood your room? Then this is the place for you. Otherwise, stay home and save your money! Considering that this resort was mid-priced, we were prepared for basic rooms and mediocre food. We were not prepared for the rudeness of the front desk staff and the disgusting habits... more