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ClubHotel RIU Jalisco

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Avenida de Los Cocoteros, Sn-Lote K, Nuevo Vallarta 63732, Mexico
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ClubHotel RIU Jalisco
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3,636 Reviews from our TripAdvisor Community

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Cochrane, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were at this hotel in November 2015, it had beautiful grounds, great food, and wonderful entertainment. The rooms were kept very clean and the staff was amazing. The few complaints I have are the smell in the rooms which I believe we're from the air conditioning it was horrible, we delt with it as we did not spend much... More 

Helpful?
1 Thank Candis B
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

This was our 4th time to this resort and we keep coming back becuase it never leaves us disappointed. We have never had any issues with poor service, theft, or illness in all the trips that ae have been there. It is a big resort but I feel that we got to know the staff throughout our week there and... More 

Helpful?
1 Thank Laurel H
Brynmawr, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The modern lobby looks great on arrival, however little has been modernised in the way of rooms and facilities. The hotel is located away from local amenities so if you want to get out and about be prepared to have to get taxis and buses, there are no other bars or shops nearby. This quite large Riu was ok but... More 

Helpful?
1 Thank skyus
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. We appreciate your positive comments about the staff’s hard work. We would also like to remark that service is a key value for us and that we have enough employees to fulfill the needs of all of our guests. When there are weddings held... More 

Halifax, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed at the Riu Jalisco from December 20th - 27th. I stayed here with 15 members of my family. Overall it was an amazing time. We flew sunwing and on the ride to the hotel, the sunwing reps were very friendly and had a great sense of humor. They had cervezas for everyone that wanted one (at a price) but... More 

Helpful?
3 Thank traveller4436
Stoke-on-Trent, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

When my friend decided this was the place for his 50th birthday holiday we booked it, now when we read the reviews we thought 'oh dear' what have we done ?.Well let me tell you this Check in was very good, baggage was at the room in no time, room very clean and spacious had a shower but no bath... More 

Helpful?
5 Thank Ross P
Calgary, AB - Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were at the RIU Jalisco between Dec 27th and Jan 2nd , we had our 2 boys with us ( 11 and 7 ) The hotel is very good, not a luxury property but very good for the cost, very family oriented. - Ride for the airport : very short, less than 20 minutes - Check in and check... More 

Helpful?
5 Thank mzaquia
Winnipeg, Canada
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

The hotel is starting to show wear. The towels at the pool are still being used even if they are old and tattered. There were what looked like no see-ems in the bathroom. We get them at the beach here in Manitoba Canada. The ones we have bite. The ones there did not as far as I could tell. I... More 

Helpful?
Thank Janet B
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Thank you very much for taking the time to write such honest and detailed comment. We appreciate the chance to respond. We apologise that you have been bitten by sand-flies. Due to the warm weather and high humidity they appear to be on some beaches. We regret to read that you did not agree with our specialities restaurants... More 

Calgary, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here Jan 1-15. Traveled with 10 other people. Overall it wasn’t too bad. Check-in was quick and painless, although when we went to the room it had a King sized bed with a bunk bed, as it was just my sister and I staying in the room, we felt this was too much and would prefer 2 double beds... More 

Helpful?
Thank Ashley M
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Thank you for choosing the Clubhotel Riu Jalisco for your vacations and for taking the time to give us your constructive and valued feedback. First of all we would like to thank you for your overall positive comment and for highlighting the cleanness of our resort and rooms. As a service minded hotel chain it is disappointing to... More 

Huntsville
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Riu Jalisco from January 22nd to the 29th. We were in a group of 13 arriving from Ontario, Manitoba and British Columbia. Upon arrival we were greeted with a nice cold refreshing beverage by warm welcoming customer service reps. Check in was so painless and quick and we were in our room in no time at... More 

Helpful?
Thank redtraveller24
Regina
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This Riu offers reliable service, food and rooms. There's no reason to have a bad time in this location of Mexico if the sun is shining. The ocean is normally great for boogie boarding and body surfing, although we had five foot surf for the whole week. Watch for little rays surfing the waves with you! Drinks are poured with... More 

Helpful?
Thank Janet B
Questions? Get answers from hotel staff and past guests. Ask a question

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