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ClubHotel RIU Jalisco

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Avenida de Los Cocoteros, Sn-Lote K, Nuevo Vallarta 63732, Mexico
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1 room 1 adult
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ClubHotel RIU Jalisco
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3,658 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Everything about this resort is great. Service is excellent, beautiful grounds, delicious food. Our room was huge, and very clean, and the beds were very comfortable. We ate at the buffet every meal, the food was delicious, huge selection and amazing desserts. They had a different show every night at the theatre, we only made it to 2 of them... More 

Helpful?
1 Thank Michelle S
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

Wonderful holiday here in January, staff were friendly and helpful Food was excellent in all 5 restaurants Even tho you had to book in advance for 4 of them but it was worthwhile The whole hotel was very clean at all times, looking forward to making the return visit in November

Helpful?
Thank piglet3971
Carman, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

People that write bad reviews of Rui Jalisco should stay home in the cold. We just returned home from a week of great service and fun times. Met people from all over, Canada, United States and Mexico. All staff were great from front desk to cleaning personal. Never went hungry, buffets to a la cartes were excellent. I am sure... More 

Helpful?
Thank Glenn Y
Saskatoon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

After staying at two other RIU's one in Cabo San Lucas 5 years ago and one in Varedaro 4 years ago.The RIU Jalisco was a bit of a let down. The good points were that the Buffet was very good, the Steakhouse was excellent and the other alacarte's were good. The only let down food wise was the Mexican. The... More 

Helpful?
Thank sbedient
Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We just returned from a week at the RIU and had a great family vacation. We have stayed at Grand Velas and had deluxe service. However, for this price point it was excellent and had a lot to do for the kids. The food was good. We were able to get in the Al Le Cartes and the steakhouse was... More 

Helpful?
2 Thank ohiowill2015
Kelowna, Canada
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was my fourth visit to the Jalisco. My previous stay was 5 years ago. I much preferred the old décor at the resort. It was much more welcoming with a better atmosphere. The worst issue was that I found with all the tiling and mirrors in the lobby and main buffet, the sound just echoed around so much that... More 

Helpful?
1 Thank Pat01022011
Vancouver Island, Canada
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

This resort was alot bigger than I expected before going, which also was a negative. It took so long to get back to the rooms. Other than that we went and had a great time. The drinks were great, the staff was so friendly, the food was on par and the views and resort were beautiful. The shows were well... More 

Helpful?
1 Thank Laura M
Edmonton, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I'm not one to complain about the "little" things but the following things led up to a less-than excellent experience for us. We went for our honeymoon and brought a group of 20 + people with us. There was no recognition of this and it dampened our vacation a little more. Upon arrival he bus to take us to our... More 

Helpful?
Thank Corrinarae
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Thank you very much for choosing the Clubhotel Riu Jalisco for your honeymoon and taking now the time to give us your constrictive criticism. We regret that your stay at our hotel did not fulfill your conception in general. At our front desk we are committed to give all our clients a warm welcome from the moment they... More 

Harrison Township, Michigan
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

First the positives- the food was fantastic, the bartenders and waitresses oustanding, and the beach was nice and big with plenty of loungers. The resort itself is very clean with staff always mopping and sweeping. They have entertainment nightly, which was nice. The staff behind the front desk were all but rude and seemingly uncaring about the issues we were... More 

Helpful?
Thank Tammy G
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your valued feedback. We appreciate your positive comments overall about your stay at our hotel. We are very disappointed to read that the service from the Front Desk staff made your stay less enjoyable. At... More 

Travelers are raving about these Nuevo Vallarta hotels

1 review
1 of 5 stars Reviewed 5 days ago NEW

The service was terrible, food was not good either, as an example: at the New Year dinner we had lobster which was overcooked. Customer service was extremely rude: we were accused first of breaking glass on a night stand, later they changed their mind and decided that we have broken glass on a long dresser. They told us that we... More 

Helpful?
Thank Mark S
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We are deeply disappointed to find that our team did not... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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