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Lucerna Mexicali

Boulevard Benito Juarez 2151, Mexicali 21270, Mexico
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1 room 1 guest
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Lucerna Mexicali
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99 Reviews from our TripAdvisor Community

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46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (99)
  • Mar-May only
    (33)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (21)
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Laredo, Texas
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lucerna hotels are only available in certain cities of the northwest of Mexico, making them a small hotel change. I stayed at the Mexicali hotel for three days for business purposes. The most important highlights are: 1. Service. Employees are very kind and friendly. From the bellboy, waiters, guards, and housekeepers to the supervisors, they are always trying to make... More 

Was this review helpful? Yes
San Francisco, California
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Great property, friendly staff. Rooms are furnished nice and very clean. 24 hour room service. Excellent service provided by Roman the Bellman. Quick to offer tips on eating places and will get a Cab if you need it.

Was this review helpful? Yes
Maritza M, Gerente at Lucerna Mexicali, responded to this review

Dear Guest Thank you very much for taking the time to let us know if your stay was according your expectations. It is a pleasure to know, we did your time at our hotel a comfortable experience. We will be waiting for your next booking and stay at our hotel, and serve you as you deserve. There is something else... More 

Los Angeles, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My only complaint that I have for this hotel is their lack of security and the lack of empathy expressed by their staff. I parked my truck with the uttermost certainty that it would be safe in their parking lot since they have so called "securities". I returned to my truck to find out that someone had broken into my... More 

Was this review helpful? Yes 1
Maritza M, Gerente at Lucerna Mexicali, responded to this review

Good Afternoon, Please accept our most sincere apologies. In Hotel Lucerna Mexicali we are committed with the security and total satisfaction of our guests. We reported the incident at that time to the corresponding authorities who came and started a formal investigation. We are very sorry for the inconvenience, we had already taken the preventive measures on our side to... More 

Las Vegas, Nevada
Level Contributor
356 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stay her for 1 night just to check it out. I am comparing it with the Araiza hotel Room - 7 out of 10 - Clean OK Service 7 out of 10 Restaurant choice 8 out of 10 Breakfast - 8 out of 10 I was able to get a corporate rate at the Araiza Hotel. The rate was very... More 

Was this review helpful? Yes
Maritza M, Gerente at Lucerna Mexicali, responded to this review

Dear Guest Thank you very much for taking the time to let us know if your stay was according your expectations. It's a pleasure to know, we did your time at our hotel a comfortable experience. We will be waiting for your next booking and stay at our hotel, and serve you as you deserve. There is something else about... More 

Chicago
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 20, 2015

Hotel is comfortable. The swimming pool is lovely, but is in such a public spot it doesn't seem to get used. Bell staff is great. Very helpful and friendly. Buffet breakfast is so, so. Was not impressed. Had a salad for dinner in the same restaurant one night and it was excellent.

Was this review helpful? Yes
Maritza M, Gerente at Lucerna Mexicali, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 14, 2015

Was advertized for an Excecutive suite... Got a dirty room..... Pubic hair all over the bathroom. Noisy rooms. Bad experience. Dont recommend staying here at all. Personel not helpful at all. .. Air conditioning has no option but to turn on or off.

Was this review helpful? Yes 1
Maritza M, Gerente at Lucerna Mexicali, responded to this review

Dear Luis B I’ve received your review of Lucerna Mexicali Hotel. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 6, 2015

So I was told it would be a hilton and showed up for the La quinta. If you are an American going to Mexicali, Avoid the Mexicali at all cost. Let start off with the simple fact, that the staff do not act like this is a 4 star hotel. It is the equivalence of staying at a La Quinta.... More 

Was this review helpful? Yes 1
Maritza M, Gerente at Lucerna Mexicali, responded to this review

Dear Erin I’ve received your review of Lucerna Mexicali Hotel. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through... More 

Athens, Greece
Level Contributor
81 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed March 19, 2015

Stayed overnight for a business meeting. Dated rooms, and an overall feeling of neglect. On the plus side, wifi was fast and the staff was extremely helpful ( with the exception of check in staff who were clueless). Meeting facilities were adequate for a presentation, but much more than that.

Was this review helpful? Yes
Maritza M, Gerente at Lucerna Mexicali, responded to this review

I’ve received your review of Lucerna Mexicali Hotel. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such... More 

Lorain, Ohio
Level Contributor
150 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed January 26, 2015

Great hotel located a few minutes from the border. Has three really good restaurants: Mexican/American, Italian and Steak/seafood. On longer stays venture out and try the local cuisine, but you don't need to with this place. Two pools, spa, shops...

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Pune, India
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed January 25, 2015

Stayed here for 4 days and it was a average hotel. Rooms were outdated, My scores. Room - 5 out of 10 - no room safe and room is dark, Service 6 out of 10 Restaurant choice 8 out of 10 (unless it's Sunday's as one on is open?) Breakfast - 7 out of 10 (it's very smoky in the... More 

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