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Lucerna Mexicali

Boulevard Benito Juarez 2151, Mexicali 21270, Mexico
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Lucerna Mexicali
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90 Reviews from our TripAdvisor Community

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Traveler rating
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    33
    13
    8
    1
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43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (33)
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Chicago
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 20, 2015

Hotel is comfortable. The swimming pool is lovely, but is in such a public spot it doesn't seem to get used. Bell staff is great. Very helpful and friendly. Buffet breakfast is so, so. Was not impressed. Had a salad for dinner in the same restaurant one night and it was excellent.

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Maritza M, Gerente at Lucerna Mexicali, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

1 review
2 of 5 stars Reviewed May 14, 2015

Was advertized for an Excecutive suite... Got a dirty room..... Pubic hair all over the bathroom. Noisy rooms. Bad experience. Dont recommend staying here at all. Personel not helpful at all. .. Air conditioning has no option but to turn on or off.

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Maritza M, Gerente at Lucerna Mexicali, responded to this review

Dear Luis B I’ve received your review of Lucerna Mexicali Hotel. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s... More 

1 review
2 of 5 stars Reviewed April 6, 2015

So I was told it would be a hilton and showed up for the La quinta. If you are an American going to Mexicali, Avoid the Mexicali at all cost. Let start off with the simple fact, that the staff do not act like this is a 4 star hotel. It is the equivalence of staying at a La Quinta.... More 

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Maritza M, Gerente at Lucerna Mexicali, responded to this review

Dear Erin I’ve received your review of Lucerna Mexicali Hotel. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through... More 

Athens, Greece
Level Contributor
82 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 stars Reviewed March 19, 2015

Stayed overnight for a business meeting. Dated rooms, and an overall feeling of neglect. On the plus side, wifi was fast and the staff was extremely helpful ( with the exception of check in staff who were clueless). Meeting facilities were adequate for a presentation, but much more than that.

Was this review helpful? Yes
Maritza M, Gerente at Lucerna Mexicali, responded to this review

I’ve received your review of Lucerna Mexicali Hotel. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such... More 

Lorain, Ohio
Level Contributor
129 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed January 26, 2015

Great hotel located a few minutes from the border. Has three really good restaurants: Mexican/American, Italian and Steak/seafood. On longer stays venture out and try the local cuisine, but you don't need to with this place. Two pools, spa, shops...

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Pune, India
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed January 25, 2015

Stayed here for 4 days and it was a average hotel. Rooms were outdated, My scores. Room - 5 out of 10 - no room safe and room is dark, Service 6 out of 10 Restaurant choice 8 out of 10 (unless it's Sunday's as one on is open?) Breakfast - 7 out of 10 (it's very smoky in the... More 

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Alpine, California
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 28, 2014

This is one of the top hotels in Mexicali. We stayed in one of the "poolside" cabanas (not even close to the pool). It was roomy enough but the dressing area had only one sink and two people could not get ready without bumping into each other. Our room was right on one of the busiest streets in town -... More 

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Hermosillo, Mexico
Level Contributor
172 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed December 22, 2014

Stay here for a cousin's wedding. She asked me if I can help her with some amenity kits for the guests, so I asked in reception how can I do that. All the team was wonderful, very helpful and friendly, specially Mr. Lemus and Alejandro. Generally, all the hotel staff were very greeting. The rooms are renovated, and they are... More 

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San Diego, California
Level Contributor
127 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed October 27, 2014

We were in Mexicali, the capitol city of the Mexican state of Baja California del Norte, to attend the birthday party (200+ attendees) of the mother of a friend of ours. This is a very large hotel complex that seems smaller than it is given the placement of the rooms around the property. They are renovating parts of the hotel... More 

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Queretaro, Mexico
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed August 4, 2014

Staid here a couple of days, and i have to say that the food is excellent! a bit pricy though especially the pool bar but well worth it. The service in the hotel is excellent and during my stay all the employees try to do there best to help you with any needs or questions that you have. The rooms... More 

Was this review helpful? Yes 1
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