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Galeria Plaza Veracruz

Blvd Adolfo Ruiz Cortines 3495, Boca del Rio 94294, Mexico
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1 room 1 guest
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Galeria Plaza Veracruz
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100 Reviews from our TripAdvisor Community

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Traveler rating
    21
    37
    28
    9
    5
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25
28
3
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

First things first best coffee I ever tasted in a hotel but they are nestled in yummy coffee territory Veracruz ! A hotel with a underground mall what else can one ask for! You enter a lavish entry way you as your ride the escalator up to the front desk. You are met with a gigantic aquarium which sets the... More 

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Cordoba, Mexico
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Must start congratulating the friendliness and excellent attitude of the staff. However, a few details to consider. The wheel chair accessibility is awful, you must use a back alley like entrance to get into a beat up broken down elevator and then reach the magnificent lobby. This hotel seems to be under renovation by the new owner, Grupo las Brisas?.... More 

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Houston, Texas
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

First time ever I had to pay upfront at the counter for the entire stay (not just for contingencies). Also breakfast is not include. And at 200 pesos the fare was not worth it. Again, you have to start a "voucher" if you want it included in bill. My suggestion skip the bkfast at the hotel. Go right next door... More 

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Travelers are raving about these Boca del Rio hotels

Mexico
Level Contributor
71 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed December 14, 2014

A very nice hotel with big rooms, very comfortable bed. I stayed there for one night since we where doing a road trip to Cancun. The people in Veracruz is very kind, and its reflected in the service. We only use the room but the hotel is very nice located in a Mall, 10 minutes away from downtown.

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GuillermoZH, Gerente at Galeria Plaza Veracruz, responded to this review

Dear Guest: We appreciate the time you took to share your comments about the service, and we will be very glad to host you again in your next trip to Veracruz. More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 28, 2014

I was in Veracruz on business, staying at the Galeria Plaza at the selection of the conference organizers. I was initially impressed by the location to the ocean, the fact that the hotel sits on top of a shopping mall, has a huge food court present, uses an open atrium design, and I was warmly welcomed. However, the sleeping room... More 

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GuillermoZH, Gerente at Galeria Plaza Veracruz, responded to this review

Dear guest: We appreciate the time you took to share your comments they are very important to us. Therefore we have immediate action in all these details. Our main goal is to provide a quality service and care, and make you feel you've come home. To all the staff, the most important is that you return, giving us the opportunity... More 

VA
Level Contributor
63 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed September 13, 2014

Stayed there for a few days to attend a conference next door. The Pros: incredibly nice staff except for one sure waiter (I think Mexicans are just really nice by nature), nice lobby, connected to a nice but expensive mall (with junk food court), good breakfast buffet (my rate included breakfast). Room was of decent size and clean. The Cons:... More 

Was this review helpful? Yes 1
GuillermoZH, Gerente at Galeria Plaza Veracruz, responded to this review

Dear Guest: We appreciate the time you took to share your comments they are very important to us. Therefore we have immediate action in all these details. Our main goal is to provide a quality service and care, and make you feel you've come home. To all the staff, the most important is that you return, giving us the opportunity... More 

Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed August 29, 2014

This hotel does hace some advantages, if you are going to some congress in the world trade center Veracruz, because it is beside it and you can go walking. The mall is just bellow the hotel with cinemas, restaurants and good shops. The hotel itself is not that good. It has always this smell of mold in the hotel itself... More 

Was this review helpful? Yes
GuillermoZH, Gerente at Galeria Plaza Veracruz, responded to this review

Dear Guest: We appreciate the time you took to share your comments they are very important to us. Therefore we have immediate action in all these details. Our main goal is to provide a quality service and care, and make you feel you've come home. To all the staff, the most important is that you return, giving us the opportunity... More 

Mexico City, Mexico
Level Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 1, 2014

Hotel is located next to WTC Veracruz so is a very good option for business travel. lower level of the hotel connects to Galerias Plaza Mall, so you do not need to go outside for shopping, movies of food court. the building is not at the beach but you can take a shuttle that takes you to Beach Club in... More 

Was this review helpful? Yes 1
GuillermoZH, Gerente at Galeria Plaza Veracruz, responded to this review

Dear Guest: We appreciate the time you took to share your comments they are very important to us. Therefore we have immediate action in all these details. Our main goal is to provide a quality service and care, and make you feel you've come home. To all the staff, the most important is that you return, giving us the opportunity... More 

Grimstad, Norway
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed May 21, 2014

In conjunction with an international conference, I arrived Hotel Galeria Plaza in the middle of the night of Saturday April 26th, after more than 20 hours travelling, holding in my hand "Reservation Confirmation No. 9799900" written on the hotel's letter head paper. The document clearly stated that my reservation was confirmed for 8 nights. In an email of January 18th,... More 

Was this review helpful? Yes 2
GuillermoZH, Gerente at Galeria Plaza Veracruz, responded to this review

Dear guest: We appreciate the time you took to share your comments they are very important to us. Therefore we have immediate action in all these details. Our main goal is to provide a quality service and care, and make you feel you've come home. To all the staff, the most important is that you return, giving us the opportunity... More 

Shapleigh, Maine
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 30, 2014

We were invited to attend a conference in Veracruz and we stayed at Galeria Plaza. The rooms were adequate, the atrium lobby was attractive, the hotel restaurants were fine, but it was necessary for me to be available to email and because the charges for global roaming are so high, I required internet access through WiFi. This was NOT happening... More 

Was this review helpful? Yes 2
GuillermoZH, Gerente at Galeria Plaza Veracruz, responded to this review
Google Translation

Estimado Huésped: Agradecemos el tiempo que se ha tomado para dejarnos sus comentarios, mismos que son muy valiosos para nosotros.... More 

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