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Hilton Garden Inn Veracruz-Boca del Rio

Certificate of Excellence
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Boulevard Manuel Avila Camacho s/n, Boca del Rio 94299, Mexico (Formerly NH Veracruz)
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Hilton Garden Inn Veracruz-Boca del Rio
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Hilton Garden Inn Veracruz-Boca del Rio
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117 reviews from our community

Traveler rating
    53
    31
    16
    13
    4
See reviews for
47
18
4
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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puebla, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

The Hotel is modern and well located, price is right, rooms are very clean and modern, friendly and helpful staff, restaurant staff not so helpful but still ok, you get a little more than what you pay for

Review collected in partnership with Hilton Garden Inn

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hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear Francisco D Thank you for your time and time spend on this comments sure all community on tripadvisor will appreciate it. Our staff thank you too, and we are happy that you had a good experience in our hotel, hope we can see you soon, we will be wating you for your next trip to Veracruz ,Boca del Rio.... More 

Memphis, Tennessee
Top Contributor
135 reviews 135 reviews
47 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Boca del Rio is a nice suburb close to Veracruz. The hotel is relatively small and faces the ocean. Breakfast is correct and self service, however eggs and omelets are cooked to order. Internet was fast. TV choices were good.

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hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear Cannuck1964 Thank you for your time and honesty in your comment we appreciate it. sure all commmunity from tripadvisor will do too. Hope you had a good experience in your trip to our hotel in Veracruz Boca del Rio. Thank you again for everthing, and hope we can see you soon here again. Have a Nice Day. Sincerely Francisco... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

I normally choose to dine at local restaurants, usually recommended by friend or colleague. But when Chef Pawling from the Hilton Garden Inn Restaurant suggested I try his hand crafted meals, I was hooked! From his Gambas in Gazopacho to hand rolled, baked and finished on the grill Medregal filet ~ WOW! THANK YOU Chef Pawling,hasta proxima!

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hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear patrick s Thank you so mucho for your comment and honesty, we are so happy that do had a great emperience in our hotel Hilton Garden Inn Veracruz Boca del Rio. Trip advisor community will appreciate all your comments and time spend. Hope we can see you soon in our hotel. Have a nice day. Sincerely Francisco Palomo Marketing... More 

Houston, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 12, 2015

Great location, nice hotel. Restaurant/bar/room service is extremely slow. Internet is slow too, for a business traveller is not good. AC needs service and is extremely loud, hard to sleep with so much noise.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
hotelesoptima, Front Office Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear Mr. Gutierrez: I have read your survey and I really appreciate the time that you took to give us feedback from your recent stay in our Hotel. Our Food and Beverage team is taking action to adjust the time of food deliver and ensure the best quality and service. Also we are working to improve our ac equipment as... More 

1 review
5 of 5 stars Reviewed March 13, 2015 via mobile

I had agreat time in this hotel. The staff is very friendly. I would recommended to anybody. They have a great service and its located in the heart of boca del rio. The food is very good also. I made agreat choice staying here. They have taxi sevixes whenever you need it. The prices are very reasonable. So please when... More 

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hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear Loemis Thanks for your comment and honesty, tha community of tripadvisor will appreciate it, and the staff of our hotel too. Hope we can see you soon and threat you as you deserve again. If you have further comments please don´t hestitate to contact us. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

Chattanooga, United States
1 review
5 of 5 stars Reviewed March 10, 2015

Just what you would expect from HG, great staff, clean nice accommodation and oh yes great beds. Absolutely no complaints. The hotel is within walking distance to many restaurants and only a short taxi ride to shopping if interested.

Review collected in partnership with Hilton Garden Inn

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hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear Hubert H Thank you for your comment we appreciate it, Tripadvisor community and staff of our hotel thank you for tour honesty and time. Hope you had a great experience. Also if you have further comments we are available for anything. Hope qe can see soon. Sincerely Francisco Palomo Marketing Manager Optima hoteles de México More 

Ottawa, Canada
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 6, 2015

I enjoyed my stay at this hotel. The staff were very friendly and helpful. It is a bit of way from Veracruz downtown, and it would have been helpful to have an ATM machine close by. Nevertheless, nice hotel, good sea views. Would stay again if in the area.

Was this review helpful? Yes 1
hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear OttawaCanTravel Thank you for you comment and time we appreciate your time, We take seriously all comments and we analyzed them all the time. We hope we can see you soon in our hotel. If you have further questions o comments we are here to help you. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

Scottsville, Virginia, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 4, 2015

Great location on the beach with nice views. Staff was very nice and accommodating. The air conditioning in our room was very loud. Rooms were nice but did not have a balcony to look out to the ocean. Pool was beautiful and the pool staff worked hard. The chairs and towels were put out every morning. It was overall very... More 

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hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear Jackie P Thank you for your time and comment, we appreciate it, we are happy to know that your stay was good, and all your point of view and feedback, thank again and hope we can see you soon. If you have further comments don´t hesitate to contact us. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

Huntsville, United States
1 review
5 of 5 stars Reviewed March 1, 2015

Very professional and pleasant staff. Accommodations were very clean comfortable. The hotel sits right on the beach and the view was great. A lot of shopping and eating within walking distance. More sightseeing and shopping were just a small cab fair away. The fact that the hotel had a recommended taxi service added to the ease of getting out and... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear Roger M Thank you for you comment and time, we appreciate your honesty, for us it´s important to know that all guest comments are consider important in fact all comments are analyze, we take seriously all comments and feedback so you can have a better experience in your next trip to our hotel. Thanks you again and if you... More 

Seattle, United States
1 review
2 of 5 stars Reviewed January 4, 2015

Beautiful location but, quality of construction and upkeep is poor. I stayed in other hotels in the area. Definitely the price per room in this hotel is not worth the $$. When comparing this hotel to many others in the area, this one comes under them. The cleaning staff must take more pride on what they do in order to... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear Gerardo Q Thanks you for your time and honesty answer this comments. for instance this feedback helps a lot, we analyse all comments and in future stays we can give a better service in all aspects of the hotel. Tripadvisor and staff from the hotel thank you for your feedback. We hope we can see you soon in our... More 

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