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Hilton Garden Inn Veracruz-Boca del Rio

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Boulevard Manuel Avila Camacho s/n, Boca del Rio 94299, Mexico (Formerly NH Veracruz)
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Hilton Garden Inn Veracruz-Boca del Rio
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134 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shelton, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

During this visit, I see that there's been lots of changes on the quality of service on this particular hotel. I applaud the improvements made, it's refreshing to see better quality on service. Very good! Keep improving

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear Francisco F Thank you for your honesty in your comment, we appreciate it. All our staff thank you for your positive feedback and we let you know that all this comments help us a lot during our service for improvements and a better service to our guest. So thanks you again and hope we can see you soon. Sincerely... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Here on business it was perfect to get work done but there were some great restaurants nearby. Food was pretty good the staff was friendly. Great view of the ocean and access to the ocean for walks on the beach. I would definitely come again.

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear Alfreda W Thank you for your comment and honesty, our staff is happy that you had a positive stay with us, hope we can see you soon again. If you have further questions don´t hesitate to contact us, we sure will answer you as soon as possible. Have a nice day Sincerely Francisco Palomo Marketing Manager Optima Hoteles de... More 

Merritt Island, Florida
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed June 21, 2015

We stayed at this hotel for a week while attending a conference in Veracruz. The hotel is located right on the ocean side and it even has a small beach that it's not obvious when you look at the pictures. This was a nice surprise and we enjoyed getting into the warm water of the ocean. The hotel has good... More 

Was this review helpful? Yes 1
hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review
Google Translation

Estimada Luzmarina Muchas gracias por su detallado comentario y honestidad en el, el staff del hotel le agradece por todo... More 

puebla, Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 27, 2015

The Hotel is modern and well located, price is right, rooms are very clean and modern, friendly and helpful staff, restaurant staff not so helpful but still ok, you get a little more than what you pay for

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear Francisco D Thank you for your time and time spend on this comments sure all community on tripadvisor will appreciate it. Our staff thank you too, and we are happy that you had a good experience in our hotel, hope we can see you soon, we will be wating you for your next trip to Veracruz ,Boca del Rio.... More 

Memphis, Tennessee
Level Contributor
165 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed April 23, 2015

Boca del Rio is a nice suburb close to Veracruz. The hotel is relatively small and faces the ocean. Breakfast is correct and self service, however eggs and omelets are cooked to order. Internet was fast. TV choices were good.

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear Cannuck1964 Thank you for your time and honesty in your comment we appreciate it. sure all commmunity from tripadvisor will do too. Hope you had a good experience in your trip to our hotel in Veracruz Boca del Rio. Thank you again for everthing, and hope we can see you soon here again. Have a Nice Day. Sincerely Francisco... More 

1 review
4 of 5 stars Reviewed April 20, 2015

I normally choose to dine at local restaurants, usually recommended by friend or colleague. But when Chef Pawling from the Hilton Garden Inn Restaurant suggested I try his hand crafted meals, I was hooked! From his Gambas in Gazopacho to hand rolled, baked and finished on the grill Medregal filet ~ WOW! THANK YOU Chef Pawling,hasta proxima!

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear patrick s Thank you so mucho for your comment and honesty, we are so happy that do had a great emperience in our hotel Hilton Garden Inn Veracruz Boca del Rio. Trip advisor community will appreciate all your comments and time spend. Hope we can see you soon in our hotel. Have a nice day. Sincerely Francisco Palomo Marketing... More 

Houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 12, 2015

Great location, nice hotel. Restaurant/bar/room service is extremely slow. Internet is slow too, for a business traveller is not good. AC needs service and is extremely loud, hard to sleep with so much noise.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
hotelesoptima, Front Office Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear Mr. Gutierrez: I have read your survey and I really appreciate the time that you took to give us feedback from your recent stay in our Hotel. Our Food and Beverage team is taking action to adjust the time of food deliver and ensure the best quality and service. Also we are working to improve our ac equipment as... More 

1 review
5 of 5 stars Reviewed March 13, 2015 via mobile

I had agreat time in this hotel. The staff is very friendly. I would recommended to anybody. They have a great service and its located in the heart of boca del rio. The food is very good also. I made agreat choice staying here. They have taxi sevixes whenever you need it. The prices are very reasonable. So please when... More 

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear Loemis Thanks for your comment and honesty, tha community of tripadvisor will appreciate it, and the staff of our hotel too. Hope we can see you soon and threat you as you deserve again. If you have further comments please don´t hestitate to contact us. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

Chattanooga, United States
1 review
5 of 5 stars Reviewed March 10, 2015

Just what you would expect from HG, great staff, clean nice accommodation and oh yes great beds. Absolutely no complaints. The hotel is within walking distance to many restaurants and only a short taxi ride to shopping if interested.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear Hubert H Thank you for your comment we appreciate it, Tripadvisor community and staff of our hotel thank you for tour honesty and time. Hope you had a great experience. Also if you have further comments we are available for anything. Hope qe can see soon. Sincerely Francisco Palomo Marketing Manager Optima hoteles de México More 

Ottawa, Canada
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed March 6, 2015

I enjoyed my stay at this hotel. The staff were very friendly and helpful. It is a bit of way from Veracruz downtown, and it would have been helpful to have an ATM machine close by. Nevertheless, nice hotel, good sea views. Would stay again if in the area.

Was this review helpful? Yes 1
hotelesoptima, Marketing Manager at Hilton Garden Inn Veracruz-Boca del Rio, responded to this review

Dear OttawaCanTravel Thank you for you comment and time we appreciate your time, We take seriously all comments and we analyzed them all the time. We hope we can see you soon in our hotel. If you have further questions o comments we are here to help you. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

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