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Playa Caracol Hotel

Av. Mocambo 526 | Jardines De Mocambo, Boca del Rio, Mexico
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1 room 1 guest
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Playa Caracol Hotel
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38 Reviews from our TripAdvisor Community

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Traveler rating
    10
    11
    7
    3
    7
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10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (38)
  • Mar-May only
    (15)
  • Jun-Aug only
    (11)
  • Sep-Nov only
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    (8)
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London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 11, 2014

We were booked for 2 nights and ended up having to move out before the 2nd night. The room was extremely dirty and in bad need of repair. The bedroom door had a huge hole in it and no handle. The desk surface glass was shattered and a danger. Mascara smeared on the pillow. Blood marks on bathroom wall. Oily... More 

Was this review helpful? Yes 2
Calgary, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 3, 2014

We really enjoyed our stay at this hotel. The front desk man, Ramon, was amazing at taking care of our needs. The room was clean, spacious and modern. The food in the restaurant was very good and they offered pool side delivery which was very enjoyable. We enjoyed being able to be in the pool then walk a few steps... More 

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Illinois
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 26, 2012

Good decent hotel. Bathrooms are roomy and so are the rooms. Contemporary style. Direct acces to a beach and a nice pool area with greenery. Me and my husband came here for our anniversary, the manager was the one who checked us in, very nice staff. But he sent us to a DOUBLE QUEN BEDROOM. After I called to complain... More 

Was this review helpful? Yes 2
Vienna, Austria
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 10, 2012

A very nice and comfortable hotel, nice pool area, direct access to the beach, clean and comfortable. There is music playing throughout the day in the pool area, some of the songs are questionable, but all in all a very nice experience.

Was this review helpful? Yes 1
Mexico City, Mexico
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 22, 2012 via mobile

This hotel is in a good place. It has a nice pool and garden. The beach is above average within Boca del Rio but don't expect too much. Rooms are comfortable and clean. You have a big convenience store just two blocks away and it is next to one of the best restaurants in Veracruz: Villa Rica Mocambo

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