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Castelo Hotel

Av. Las Americas 241 | Fracc. Las Américas, Boca del Rio 94299, Mexico
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Castelo Hotel
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37 Reviews from our TripAdvisor Community

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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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    (37)
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    (11)
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    (9)
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Boca del Rio, Mexico
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 22, 2015

I am a regular traveller to Boca del Rio, usually booking at IHG Hotels, however due to the high season I was forced to experiment. The hotel in general has a nice appearance, the rooms are clean and cozy. My bad experience started with the unexperienced or untrained personnel. I checked in at 8:00pm, after a 8hr driving trip, just... More 

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Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 10, 2014

I enjoyed the hotel and the restaurant. It is located in a very good place to go walking around. The beach is close by and there are many places to go shopping. I would recommend this hotel to anyone.

Was this review helpful? Yes 1
GerenciaCastelo, Gerente at Castelo Hotel, responded to this review

Dear Mr Far Beyon, Thank you for taking the time to let us know about you stay with us, comments like these motivate us to continue in our efforts to provide the best service. We are glad that you enjoy our service and facilities and we hope to see you back soon here at your home out of home. More 

Washington DC, District of Columbia
Level Contributor
116 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed May 24, 2014

This is a newer hotel in the area between Veracruz and Boca Del Rio. Clean and very centrally located to those two destinations. The mall is right across the street. The rooms are very well lit with a small balcony. The elevators are a bit slow, but you will want a room on the upper floors if you are on... More 

Was this review helpful? Yes 1
GerenciaCastelo, Gerente at Castelo Hotel, responded to this review

Dear John R, Thank you for letting us know about your stay with us. We are glad that you enjoyed your visit and that you liked our rooms. We will use your feedback to continue to improve our services. We hope to see you soon in your next stay in Veracruz. More 

Atlanta, Georgia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed July 19, 2013

This is a very nice hotel, central to the heart of little Boca del Rio, reliable staff, good food, clean rooms, not far from the beach, across from a major shopping mall, etc., but as a business traveler I highly value a fast, reliable WiFi connection in my room. I had a terrible time with WiFi during this visit -... More 

Was this review helpful? Yes 1
GerenciaCastelo, Gerente at Castelo Hotel, responded to this review

Dear Mr. TilEulenspiegel. Thank you for staying with us in your visit to Veracruz and for taking the time to let us know about your experience with us. We are glad to hear that you enjoyed our restaurants as well as our service. We want to take this opportunity to let you know that we have a specialized team for... More 

Mexico City, Mexico
Level Contributor
119 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed June 15, 2012

The rooms are clean, the bed is average, the shower lacks preassure and the restaurant is just ok, but in general staff is not well trained. A simple change to have all meals included just never happenned and it meant to bring a member of the senior staff 3 times in a 1 night stay. The excercise room is terrible,... More 

Was this review helpful? Yes 2
Toluca, Mexico
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed March 22, 2011

Good Hotel price if you booked via travel agency, the walk in price is too high for what this hotel offers. The hotel has a very poor quality in customer service, we were 4 people in the room and we received only 2 towels, when we asked for more towels the lady who delivered them complained about it in a... More 

Was this review helpful? Yes 1

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