We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 26 Boca del Rio hotels

Castelo Hotel

3.5 of 5 Hotel   |   Av. Las Americas 241 | Fracc. Las Américas, Boca del Rio 94299, Mexico
Hotel amenities
Save Saved
You added Castelo Hotel to your Saves list
Castelo Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
Ranked #11 of 26 hotels in Boca del Rio
A recent review
4 of 5 stars Reviewed May 24, 2014
John R Washington DC, District of Columbia
  • Overview
  • Reviews (19)
  • Photos (13)
  • Amenities
  • Q&A
  • Room tips (3)
  • Location
  • More
Write a Review

19 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
Top Contributor
53 reviews 53 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 24, 2014

This is a newer hotel in the area between Veracruz and Boca Del Rio. Clean and very centrally located to those two destinations. The mall is right across the street. The rooms are very well lit with a small balcony. The elevators are a bit slow, but you will want a room on the upper floors if you are on... More

Was this review helpful? Yes 1
Atlanta, Georgia
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 19, 2013

This is a very nice hotel, central to the heart of little Boca del Rio, reliable staff, good food, clean rooms, not far from the beach, across from a major shopping mall, etc., but as a business traveler I highly value a fast, reliable WiFi connection in my room. I had a terrible time with WiFi during this visit -... More

Was this review helpful? Yes 1
GerenciaCastelo, Gerente at Castelo Hotel, responded to this review

Dear Mr. TilEulenspiegel. Thank you for staying with us in your visit to Veracruz and for taking the time to let us know about your experience with us. We are glad to hear that you enjoyed our restaurants as well as our service. We want to take this opportunity to let you know that we have a specialized team for... More

Mexico City, Mexico
Top Contributor
76 reviews 76 reviews
49 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed June 15, 2012

The rooms are clean, the bed is average, the shower lacks preassure and the restaurant is just ok, but in general staff is not well trained. A simple change to have all meals included just never happenned and it meant to bring a member of the senior staff 3 times in a 1 night stay. The excercise room is terrible,... More

Was this review helpful? Yes 2
Toluca, Mexico
17 reviews 17 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 22, 2011

Good Hotel price if you booked via travel agency, the walk in price is too high for what this hotel offers. The hotel has a very poor quality in customer service, we were 4 people in the room and we received only 2 towels, when we asked for more towels the lady who delivered them complained about it in a... More

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Castelo Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Castelo Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Castelo Hotel

Address: Av. Las Americas 241 | Fracc. Las Américas, Boca del Rio 94299, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Veracruz > Boca del Rio
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Castelo Hotel 3.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Tingo, Travelocity, HotelsClick, Despegar.com, BookingOdigeoWL, Venere and Otel so you can book your Castelo Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Castelo Hotel Veracruz/Boca Del Rio, Mexico

13 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (5)
View from room (1)
Room/suite (1)
Pool/beach area (1)
Hotel & grounds (1)
Other (1)

Management photos: Courtesy of the property manager

All management photos (9)
Hotel & grounds (2)
Room/suite (4)
Dining (1)
Pool/beach area (1)
Other (1)


Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
A new concept of hotel, it was inaugurated the last August 8th, across the street of Plaza Las Americas mall and World Trade Center, with 141 comfortable rooms with free Wi Fi, it´s ideal for business travel o leisure. ... more   less 
Number of rooms

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer