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Crowne Plaza Hotel Leon, Gto

3.5 of 5
Blvd Manuel J. Clouthier 245, Leon 37150, Mexico
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Crowne Plaza Hotel Leon, Gto
Ranked #5 of 40 hotels in Leon
4.0 of 5 stars 28 Reviews
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28 reviews from our community

    Trip type
Traveler rating
    12
    10
    2
    3
    1
Date Rating
Colleyville, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 30, 2012 NEW

Stayed here for business and was very disappointed in the food quality especially room service menu. Comfortable but service overall was really lacking.

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El Paso, Texas
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 17, 2012
1
person found this review helpful

Its kind of a full circle for me. My first business travel was in a priority club affliated hoted in Niles ohio, where i received the best customer services. Stayed faithful for 10 years with this chain cause of this.. I think I finally met the hotel that will cause me never to stay at this chain again. This is... More

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See 5 more reviews by lwestrada for Leon
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review
February 18, 2012

lwestrada, First of all, thank you very much for your recent stay at the Crowne Plaza Leon, Mexico. I am so sorry to see the service was below expectations. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels... More

Denver, Colorado
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 18, 2012
1
person found this review helpful

I recently stayed in this hotel for business. The hotel is nice (even though there were some broken security doors and ice machines), but the service is definitely lacking. I had to request a room upgrade when I noticed that my traveling companion had a nicer room. This is an issue because I'm a member of their Rewards program, but... More

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IHGCare, Guest Relations Case Manager at Crowne Plaza Hotel Leon, Gto, responded to this review
January 20, 2012

Dear 10CJM77, Thank you for writing your review, The feedback we receive is very valuable. I'm very sorry to hear the service you received was not satisfactory. we do our best to upgrade our Priority Club members when upgrades are available. I apologize if there were not any available at the time of your stay. You comments about the food... More

Fargo, North Dakota
Contributor
17 reviews 17 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 8, 2011

I stayed at the Crowne Plaza Hotel in Leon, MX for one week. Room: My room accommodations where satisfactory. Food/Room Service: I have no complaints about the meals I ate there (I didn’t try their sushi restaurant so I cannot speak for that). My Spanish is quite poor but I had little trouble finding someone who could speak enough English... More

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Mexico City
Top Contributor
163 reviews 163 reviews
Reviews in 51 cities Reviews in 51 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed July 31, 2011

Good locaton in one of Leon's nicest areas, just by the Plaza Mayor mall, near cinemas and restaurants. Architecture is not that great but it feels new and clean. Breakfast buffet at a good price and good variety of mexican food.

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Hong Kong
Contributor
19 reviews 19 reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 30, 2011

This hotel is simple and clean but, nothing particularly special. I found the location to be inconvenient for traveling around the area. The reservations were not done correctly, mixed up names in the party and the front desk was not particularly helpful or friendly. Service was a bit slow at the restaurant but, the food was pretty good. Overall, I... More

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El Paso, Texas
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 7, 2011

The hotel is located next to Plaza Mayor and Walmart which is great for any extended stays and close to shopping although somewhat away from the leather and show zone. I really liked the room and the beds were very comfortable. Initial problem i had was connecting to their WiFi internet, it would disconnect me, and had an extremely slow... More

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See 5 more reviews by lwestrada for Leon
Leon, Mexico
Contributor
19 reviews 19 reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 16, 2011
1
person found this review helpful

In general this hotel is not bad but for the price I paid $155USD I was expecting a better service. This hotel has to improve their communication system with hotels.com and change their after 6PM policy arrival. Basically they had my reservation but did not honor the arrangements and prepayments I made through this site. The problem was fixed after... More

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Gainesville, Florida
Senior Contributor
23 reviews 23 reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 3, 2011

This hotel is fairly new and in a suburban area of Leon close to shopping. The rooms are large, clean, comfortable, and have all the modern amenities one would need. The lobby and common areas are lovely and there is even an indoor pool and a sushi restaurant. Housekeeping did a wonderful job and everyone at the front desk was... More

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Limerick
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 28, 2011

Business hotel, rooms pretty standard, staff very helpful, walking distance to mayor mall.

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Additional Information about Crowne Plaza Hotel Leon, Gto

Blvd Manuel J. Clouthier 245, Leon 37150, Mexico
Price Range: PLN: $$

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Crowne Plaza Hotel Leon, Gto
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