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Crowne Plaza Hotel Leon, Gto

3.5 of 5 Blvd Manuel J. Clouthier 245, Leon 37150, Mexico
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Certificate of Excellence 2014
Crowne Plaza Hotel Leon, Gto
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Crowne Plaza Hotel Leon, Gto
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84 reviews from our community

Traveler rating
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    6
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    4
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18
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico
Top Contributor
51 reviews 51 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is really pretty, specially the rooms comfortable and cosy. The breakfast is a buffet and is really good. They have a swiming pool and a gym for the stress after a hard day. Location is at the campestre zone is a great location for business based in the north of the city. 40 minutes away from the airport

Was this review helpful? Yes
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear JLeuchter It is very gratifying to know that your stay with us fuer memorable for us is very important to achieve this goal with our guests. The improvement is continuous and comments indicate that we are on track. We hope that on your next visit to the city of León, Guanajuato., We have your preference. Sincerely, Vianey Romero, General... More 

Milan, Italy
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed there 4 days. Quiet, well located, clean and with all the services you may need. the restaurant downstairs is not really something i will keep in my mind, howver I have got worse (you can see my other reviews). Recommended , there is also a structure full of different restaurant at walking distance from the hotel.

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Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear Franz B It is a pleasure to know that your experience at our facility was a success for us is very important that our guests can enjoy a memorable experience. The improvement is continuous, so do not cease to strive for excellence in all our services and facilities. We hope that on your next visit to the city of... More 

Sao Paulo, SP
Top Contributor
157 reviews 157 reviews
21 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Leon is a business city, so people need a good night sleep! The room was large, the shower excellent and the breakfast delicious. However, they should work faster at the reception. It took us a very long time to check in and i really think they should do better. Oh! We parked our car in front of the hotel -... More 

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Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear Beatriz O. It is a pleasure to know that your stay with us exceeded your expectations, our main goal is that all our guests have a memorable experience at our facility and comments tell us that we are on track. His comments were made and reach our Area Manager, to be more attentive to these details at reception. We... More 

Westwood Los Angeles County, California
Top Contributor
292 reviews 292 reviews
84 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If you have stayed at other Crowne Plaza properties, you may be in for a disappointment here. This is a facility that looks and feels much older than its actual age and is in need of upgrades to bring it into the 21st century. The hotel looks and feels "tired"....okay, this is Leon, not Mexico CIty, but still, for a... More 

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Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear og84 We regret their bad experience at our facilities, our main goal is to make your experience with us is memorable, this time your comments help us to improve in many areas, which of grateful and will be working in those areas. Hopefully give us the opportunity to serve you again on your next visit to the city of... More 

Cuernavaca, Mexico
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 10, 2014

I stayed at this hotel several times before, but I have to say it has changed completely from my first Experience. There have been very noticible changes..... The staff are very friendly and helpful! You feel like you are at home! Great Staff! Good atmosphere! Definitely to be considered for business!

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Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear CAROL R It is gratifying to know that your experience was memorable, for us the most important is that your stay a success. The improvement is continuous, so we will certainly strive for excellence in all our services. We hope that on your next visit to the city of Leon, Guanajuato., Be your first choice of accommodation. Sincerely, Vianey... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 30, 2014

Reception is very nice, but some of the food service staff were not so consistent with their attention to customer. I stayed there 10 days and 4 of those days I waited over 15 minutes for my bill to come. Overall an OK hotel for its value, but I have definitely had better.

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Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear Ronald M First of all an apology for the bad experience on your last visit, we regret that it was not expected. His comments were made and reach our Chief Departamentale to be more attentive to those details. We look forward to your next visit to the city of Leon, Guanajuato., to improve their past experience. Sincerely, Vianey Romero,... More 

Los Angeles, California, United States
1 review
1 of 5 stars Reviewed August 28, 2014

Wifi is soooooooo slow. so frustrated. tethering by my cell much better.

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Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear buri8765 First of all an apology for the bad experience on your last visit, we regret that it was not expected. His comments were made and reach our Chief Departamentale to be more attentive to those details. We look forward to your next visit to the city of Leon, Guanajuato., To improve their past experience. Honestly, Vianey Romero, General... More 

McAllen, Texas
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 19, 2014

Alejandro and Lucy at the front desk made a superb job to handle the que in front of me and in a blink of the eye that had dispatched everyone to their rooms. Mario (concierge) also very prompt to help and answer any question I would have! Room very comfortable. Only issue is the internet code is only good for... More 

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Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear Ernesto D It is a pleasure to know that your experience at our facility was a success for us is very important that our guests can enjoy a memorable experience. The improvement is continuous, so we will certainly strive for excellence in all our services and facilities. We hope that on your next visit to the city, we are... More 

Hamburg
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 10, 2014

I have stayed at this hotel during a business trip for nearly a week. Pros: - Clean accommodation. - Gym is quite good. - Very friendly staff which helps when necessary. - Costs of the hotel taxis can be put on the room bill! - An hour far from Guanajuato (good for a smallish excursion if possible). - Supermarket and... More 

Was this review helpful? Yes
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear NewPudding First of all send a cordial greeting, for us it is very important to share your experience with us. We welcome your comments, they are very important because they are areas for improvement in which we have to work, and his comments were shared with our Departmental Heads. We hope offers us the opportunity to serve you again... More 

The Woodlands, Texas
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

I have stayed at this fairly new property dozens of times and have always been impressed by the cleanliness of the hotel, the friendliness of the staff, the quality of the food, and the location. Most of the staff speak excellent English and I always feel welcome.

Was this review helpful? Yes
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear OTR08 It is a pleasure to know that your experience at our facility was a success for us is very important that our guests can enjoy a memorable experience. The improvement is continuous, so we will not stop striving for excellence in all our services and facilities. We hope that on your next visit to the city of Leon,... More 

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Additional Information about Crowne Plaza Hotel Leon, Gto

Address: Blvd Manuel J. Clouthier 245, Leon 37150, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Guanajuato > Leon
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Leon, Gto 3.5*
Number of rooms: 209
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Also Known As:
Crowne Plaza Hotel Leon, Gto Mexico - Guanajuato
Hotel Style:
#3 Family Hotel in Leon
#5 Business Hotel in Leon

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