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Crowne Plaza Hotel Leon, Gto

#5 of 47 Hotels in Leon
Certificate of Excellence
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Blvd Manuel J. Clouthier 245, Leon 37150, Mexico
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Crowne Plaza Hotel Leon, Gto
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Crowne Plaza Hotel Leon, Gto
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101 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sao Paulo De Olivenca, AM
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This nice and new Hotel is nicely placed up in the northern part of the city very close to the Plaza Mayor area with all the services including a nice and not expensive spa and within 5 minutes walk to a supermarket, shopping mall and very nice restaurants. The rooms are very comfortable and well maintained.

Was this review helpful? Yes 1
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear RRivera2014 It is very gratifying to know that your stay with us fuer memorable, as it is very important to achieve this goal with our guests. The improvement is continuous and their comments indicate that we are on track. We hope that in your next visit to the city of Leon, Guanajuato., Continue to count on your preference. Sincerely,... More 

Mexico City, Mexico
Top Contributor
397 reviews 397 reviews
108 hotel reviews
177 helpful votes 177 helpful votes
4 of 5 stars Reviewed March 31, 2015

Actually this Crowne Plaza Made me reconsider this brand again in future trips. Most of the things during my stay were neat. The service. The room. The Wifi. . There are two things that I appreciate a lot, free coffee and fruit next the elevators during the morning, and the relax kit from the spa. Nice touches. Of course they... More 

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Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Estimado draghignazzo. First of all an apology for the bad experience at his last visit, we regret that it was not expected. His comments were made and reach our Departmental Heads to be more attentive to the details that can make a difference. We hope offers us the opportunity to serve you in your next visit to the city of... More 

Oakland, CA
Top Contributor
96 reviews 96 reviews
82 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed December 31, 2014

Three things stand out about this hotel. It is extremely quiet. I had a room facing the large inside atrium and could not hear a pin drop. Made for excellent sleeping as the bed was very nice. Hotel has a pool large enough to do laps in. Finally the breakfast is as varied and good as any business hotel I've... More 

Was this review helpful? Yes 1
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear kev1438. It is a pleasure to know that your experience at our facility was a success for us is very important that our guests can enjoy a memorable experience. The improvement is continuous, so do not cease to strive for excellence in all our services and facilities. We hope that on your next visit to the city of León,... More 

Mexico
Top Contributor
65 reviews 65 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 4, 2014

The hotel is really pretty, specially the rooms comfortable and cosy. The breakfast is a buffet and is really good. They have a swiming pool and a gym for the stress after a hard day. Location is at the campestre zone is a great location for business based in the north of the city. 40 minutes away from the airport

Was this review helpful? Yes 1
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear JLeuchter It is very gratifying to know that your stay with us fuer memorable for us is very important to achieve this goal with our guests. The improvement is continuous and comments indicate that we are on track. We hope that on your next visit to the city of León, Guanajuato., We have your preference. Sincerely, Vianey Romero, General... More 

Milan, Italy
Top Contributor
57 reviews 57 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 3, 2014

I stayed there 4 days. Quiet, well located, clean and with all the services you may need. the restaurant downstairs is not really something i will keep in my mind, howver I have got worse (you can see my other reviews). Recommended , there is also a structure full of different restaurant at walking distance from the hotel.

Was this review helpful? Yes 2
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear Franz B It is a pleasure to know that your experience at our facility was a success for us is very important that our guests can enjoy a memorable experience. The improvement is continuous, so do not cease to strive for excellence in all our services and facilities. We hope that on your next visit to the city of... More 

Sao Paulo, SP
Top Contributor
166 reviews 166 reviews
20 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed November 30, 2014

Leon is a business city, so people need a good night sleep! The room was large, the shower excellent and the breakfast delicious. However, they should work faster at the reception. It took us a very long time to check in and i really think they should do better. Oh! We parked our car in front of the hotel -... More 

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Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear Beatriz O. It is a pleasure to know that your stay with us exceeded your expectations, our main goal is that all our guests have a memorable experience at our facility and comments tell us that we are on track. His comments were made and reach our Area Manager, to be more attentive to these details at reception. We... More 

Los Angeles, California
Top Contributor
361 reviews 361 reviews
95 hotel reviews
186 helpful votes 186 helpful votes
3 of 5 stars Reviewed November 28, 2014

If you have stayed at other Crowne Plaza properties, you may be in for a disappointment here. This is a facility that looks and feels much older than its actual age and is in need of upgrades to bring it into the 21st century. The hotel looks and feels "tired"....okay, this is Leon, not Mexico CIty, but still, for a... More 

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Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear og84 We regret their bad experience at our facilities, our main goal is to make your experience with us is memorable, this time your comments help us to improve in many areas, which of grateful and will be working in those areas. Hopefully give us the opportunity to serve you again on your next visit to the city of... More 

Cuernavaca, Mexico
Contributor
19 reviews 19 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 10, 2014

I stayed at this hotel several times before, but I have to say it has changed completely from my first Experience. There have been very noticible changes..... The staff are very friendly and helpful! You feel like you are at home! Great Staff! Good atmosphere! Definitely to be considered for business!

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Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear CAROL R It is gratifying to know that your experience was memorable, for us the most important is that your stay a success. The improvement is continuous, so we will certainly strive for excellence in all our services. We hope that on your next visit to the city of Leon, Guanajuato., Be your first choice of accommodation. Sincerely, Vianey... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 30, 2014

Reception is very nice, but some of the food service staff were not so consistent with their attention to customer. I stayed there 10 days and 4 of those days I waited over 15 minutes for my bill to come. Overall an OK hotel for its value, but I have definitely had better.

Was this review helpful? Yes
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear Ronald M First of all an apology for the bad experience on your last visit, we regret that it was not expected. His comments were made and reach our Chief Departamentale to be more attentive to those details. We look forward to your next visit to the city of Leon, Guanajuato., to improve their past experience. Sincerely, Vianey Romero,... More 

Los Angeles, California, United States
1 review
1 of 5 stars Reviewed August 28, 2014

Wifi is soooooooo slow. so frustrated. tethering by my cell much better.

Was this review helpful? Yes
Crowne Plaza L, Guest Relations Manager at Crowne Plaza Hotel Leon, Gto, responded to this review

Dear buri8765 First of all an apology for the bad experience on your last visit, we regret that it was not expected. His comments were made and reach our Chief Departamentale to be more attentive to those details. We look forward to your next visit to the city of Leon, Guanajuato., To improve their past experience. Honestly, Vianey Romero, General... More 

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