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All 22 Xalapa hotels

Crowne Plaza Xalapa

3.5 of 5 Hotel   |   Av Ruiz Cortines #912, Xalapa 91010, Mexico
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Ranked #14 of 22 hotels in Xalapa
A recent review
4 of 5 stars Reviewed April 29, 2014
Mark K Riverside, California
  • Overview
  • Reviews (21)
  • Photos (56)
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21 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Riverside, California
20 reviews 20 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 29, 2014

Booked three nights while in Xalapa in hopes of finding English-speaking staff, reliable internet, good dining options, and very comfortable bed, and a bathroom with consistent hot water. The hotel's website boasts awesome mountain and city views. That is probably only from the top floor. I appreciated the room overlooking the pool as opposed to the other side overlooking a... More

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Panama City, Panama
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 7, 2013

I stayed at the crowne plaza from 11/5 to 11/7. Im actually still in the hotel as I write this. The hotel is quite good, the rooms on the 5th floor, which is the crown floor (business floor) are clean and all appliances and services work. However, all this fails to be good, when I check into my room and... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Xalapa, responded to this review

Dear lforest, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I am pleased to know that you find our hotel good. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for... More

Mexico City, Mexico
Top Contributor
165 reviews 165 reviews
70 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed October 7, 2013

I have stayed before in this facility, but lately have moved to boutique hotels in the area. I decided to give a new try, but was terrible. Internet did not work at all, there is no safe box in the rooms, there is a place for a servibar built in each room but no servibar at all. At least now... More

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IHGCare, Guest Relations Manager at Crowne Plaza Xalapa, responded to this review

Dear ETame, Thank you for taking the time to write us a review regarding your recent stay. I certainly apologize for the inconveniences you experienced over the unsatisfactory internet service. Rest assured that your comments will be looked into and take actions accordingly. I have taken note and wish to thank you for all your valuable comments. These are of... More

Oxford, United Kingdom
Top Contributor
91 reviews 91 reviews
39 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 11, 2012

we stayed a week at the Crowne Plaza Xalapa; the reservation was made for us by the Universidad Veracruzana, who also provided transport, since the hotel is about 20-25 minutes from downtown, depending on traffic (which can be bad); some attractions, such as the excellent Museum of Anthropology, are close by and walkable. The hotel was good value; the food... More

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IHGCare, Guest Relations Manager at Crowne Plaza Xalapa, responded to this review

Dear alanlid, Thank you for your review. I'm deeply sorry for any inconveniences you have experienced. We take all comments into consideration and welcome any opportunity to improve. I am glad to hear the other 6 days you were hear were very satisfactory. Katie J IHGCare More

Mexico City, Mexico
Top Contributor
165 reviews 165 reviews
70 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed October 8, 2009

I travel 200 days a year. I have stayed frequently in Crowne Plaza Hotels. I think this hotel should not qualify for this status. The VIP room in the executive floor is very bad. Few amenities and only at morning and afternoon. No drinks any other time, no sodas only for afternoon. No refrigeraton. No service at all. When we... More

Was this review helpful? Yes 1
17 reviews 17 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 26, 2009

Great location in Xalapa. Brilliant rooms, great breakfast choice, corteous staff and the best matress i think I have slept on! Definitely the best hotel for me in Xalapa.

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Additional Information about Crowne Plaza Xalapa

Address: Av Ruiz Cortines #912, Xalapa 91010, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Veracruz > Xalapa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Xalapa 3.5*
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56 photos of this hotel

Management photos: Courtesy of the property manager

All management photos (57)
View from room (1)
Pool/beach area (5)
Business center/function rooms (5)
Hotel & grounds (9)
Dining (7)
Room/suite (24)
Other (6)

Near Crowne Plaza Xalapa


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Xalapa Hotel is the only 5 star luxury hotel in the City ideal for business and pleasure. We are a modern style hotel offering full services in the city. Privilege location at the entrance from Mexico City highway, two blocks from Secretaria de Finanzas, only 10 minutes from Down Town, 15 minutes from Plaza Animas and The newest Plaza Americas 20 minutes from Coatepec, 40 from Jalcomulco where you can enjoy Raffting, Rapel in Pescados river Level II and III. Walking distance from Anthropology Museum and Centro de Especialidades Medicas ... more   less 
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Questions & Answers

Questions? Get answers from Crowne Plaza Xalapa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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