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Crowne Plaza Xalapa

3.5 of 5
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Av Ruiz Cortines #912, Xalapa 91010, Mexico
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Crowne Plaza Xalapa
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Ranked #19 of 25 Hotels in Xalapa
A recent review
3 of 5 stars Reviewed December 14, 2014
fdiazmex Mexico City, Mexico
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29 reviews from our community

Traveler rating
    2
    12
    7
    6
    2
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7
1
12
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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chapala, mexico
Contributor
20 reviews 20 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 11, 2015

The only 5 stars Xalapa hotel was disappointing. We asked for a quiet room. Received the pleasant room 420 but soon a band rehearsed on the terrace below. Change to the opposite room 421 with a less pleasant view and in both rooms the heating didn't work. Same in the restaurant where some customers wore anoraks and wool caps !... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Xalapa, responded to this review

Dear zapomex, Thank you for taking the time to write a review about our hotel. It is regrettable that some aspects of our hotel fell below your expectations. Allow me to apologize for any inconvenience you may have experienced with our restaurant services. I have forwarded your comments to our hotel management. I am confident that they will continue to... More 

Mexico City, Mexico
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 14, 2014

Stayed here for a weekend , normal service nothing wow.! Internet is SLOW like in 2008 but free ... or maybe becouse im Ambassador gold in Intercontinental. Free Breakfast on 5th floor is just not so good to yr eyes. Pool seams enough considering that is always cold in XALAPA

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JVBurgos, Guest Relations Manager at Crowne Plaza Xalapa, responded to this review

Dear fdiazmex Thank you very much for your comments, I would like to offer to you our most sincere appologies for not fulfill your travel expectatives. Your Opinion its very important to us, and it will be very valuable in order to improve our service for our guests. Once Again I would like to invite you to return to Crowne... More 

San Diego, California
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 4, 2014

Very clean rooms and spacious bathroom, overall I was very comfortable. Room also had a coffee maker which was a nice perk in the mornings prior to heading downstairs for breakfast. Speaking of breakfast, the restaurant downstairs had outstanding food and multiple options. Great service too; housekeeping, front desk, bell services, and wait staff. My security never ever felt compromised... More 

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JVBurgos, Guest Relations Manager at Crowne Plaza Xalapa, responded to this review

Dear Saber C Thank you for your comments, we are glad you enjoyed your stay, we are looking forward to have you here again soon. Jose Vazquez Burgos Revenue Manager More 

Riverside, California
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 29, 2014

Booked three nights while in Xalapa in hopes of finding English-speaking staff, reliable internet, good dining options, and very comfortable bed, and a bathroom with consistent hot water. The hotel's website boasts awesome mountain and city views. That is probably only from the top floor. I appreciated the room overlooking the pool as opposed to the other side overlooking a... More 

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Mexico City, Mexico
Top Contributor
90 reviews 90 reviews
31 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 7, 2013

I stayed at the crowne plaza from 11/5 to 11/7. Im actually still in the hotel as I write this. The hotel is quite good, the rooms on the 5th floor, which is the crown floor (business floor) are clean and all appliances and services work. However, all this fails to be good, when I check into my room and... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Xalapa, responded to this review

Dear lforest, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I am pleased to know that you find our hotel good. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for... More 

Mexico City, Mexico
Top Contributor
208 reviews 208 reviews
88 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed October 7, 2013

I have stayed before in this facility, but lately have moved to boutique hotels in the area. I decided to give a new try, but was terrible. Internet did not work at all, there is no safe box in the rooms, there is a place for a servibar built in each room but no servibar at all. At least now... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Xalapa, responded to this review

Dear ETame, Thank you for taking the time to write us a review regarding your recent stay. I certainly apologize for the inconveniences you experienced over the unsatisfactory internet service. Rest assured that your comments will be looked into and take actions accordingly. I have taken note and wish to thank you for all your valuable comments. These are of... More 

Oxford, United Kingdom
Top Contributor
138 reviews 138 reviews
54 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed April 11, 2012

we stayed a week at the Crowne Plaza Xalapa; the reservation was made for us by the Universidad Veracruzana, who also provided transport, since the hotel is about 20-25 minutes from downtown, depending on traffic (which can be bad); some attractions, such as the excellent Museum of Anthropology, are close by and walkable. The hotel was good value; the food... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Xalapa, responded to this review

Dear alanlid, Thank you for your review. I'm deeply sorry for any inconveniences you have experienced. We take all comments into consideration and welcome any opportunity to improve. I am glad to hear the other 6 days you were hear were very satisfactory. Katie J IHGCare More 

Mexico City, Mexico
Top Contributor
208 reviews 208 reviews
88 hotel reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed October 8, 2009

I travel 200 days a year. I have stayed frequently in Crowne Plaza Hotels. I think this hotel should not qualify for this status. The VIP room in the executive floor is very bad. Few amenities and only at morning and afternoon. No drinks any other time, no sodas only for afternoon. No refrigeraton. No service at all. When we... More 

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elmexingles
Contributor
17 reviews 17 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 26, 2009

Great location in Xalapa. Brilliant rooms, great breakfast choice, corteous staff and the best matress i think I have slept on! Definitely the best hotel for me in Xalapa.

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54 photos of this hotel

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Dining (5)
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Hotel & grounds (9)
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