We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 22 Xalapa hotels

Hotel Xalapa

Save Saved
You added Hotel Xalapa to your Saves list
4.0 of 5 Hotel   |   Esq. Victoria y Bustamante | Zona Centro, Xalapa 91000, Mexico
Hotel amenities
  • Overview
  • Reviews (26)
  • Photos (16)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (4)
  • Location
  • More
Hotel Xalapa
Ranked #17 of 22 hotels in Xalapa
We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Xalapa
Check In Check Out
true
Write a Review

26 people have reviewed this hotel

Traveler rating
    2
    3
    6
    7
    8
See reviews for
7
3
3
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Lexington, Virginia
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for just under a week and was anxious about what I could expect after reading the reviews here. The main complaints seem to be noise, lack of cleanliness, and poor service. I didn't experience any of these things. The main noise is the dawn chorus (which is neither very loud nor very early). I think when people... More

Was this review helpful? Yes
Mexico City, Mexico
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 16, 2014

This is my fourth visit to this hotel; it has a good meeting area, and because of this reason I have been previously. Rooms and food are average; the better thing is the service, and the proximity of Tecajetes park, a beautiful area for a sightseeing

Was this review helpful? Yes
Murfreesboro, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 14, 2013

From the outside, the hotel appears to meet western standards for a basic hotel. It costs about $85 a night so you think, "ok, thats what I would pay for a Best Western or a Holiday Inn but we´re in Mexico so for $80 it´s probably a pretty nice hotel." at least I did; I was wrong. Location: Unless you... More

Was this review helpful? Yes
Mexico City, Mexico
Contributor
14 reviews 14 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 25, 2013

The location it's ok, the furniture is very old, rooms are spacious and comfortable but I would say they need new carpet, new toilets new showers new beds and new bed sheets... Overall i would say its average, the staff is very friendly and effective. :)

Was this review helpful? Yes
Stavanger, Norway
Contributor
14 reviews 14 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed January 11, 2013

I will list some points to explain why this hotel is so terrible: - The restaurant served us rotten fish (food was bad in general). - It was very noisy. One night, for example, there was a loud private party in the lobby and the reception people said that they couldn't do anything about that. We had just moved room... More

Was this review helpful? Yes 4
Contributor
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed May 1, 2012 via mobile

There are no words to describe how awful this hotel is. Not only are the rooms dirty , beds uncomfortable, and furniture falling apart but people were running up and down the halls all night screaming and laughing so we got no sleep.

Was this review helpful? Yes 3
Helsinki, Finland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 10, 2012

Well, to put it shortly. This is not a hotel you might want to stay at. There are several points to make that case. In no particular order: - The place is pretty run down, haven't seen a good renovation in probably 20 years. Which means that there are things not working and signs of wear and tear everywhere. -... More

Was this review helpful? Yes 1
Cancun, Mexico
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 20, 2011

I stay at this hotel for its good location, but of the three nights we stayed here two nights there were events with music until two o'clock, which was heard in the room perfectly. The bathroom had a bad odor permanently. The room is big like the bathroom and comfortable, but rest at night was not so pleasant.

Was this review helpful? Yes
Miami, Florida
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed September 13, 2011

A hotel in a good area that is very rundown and has the feeling of almost being abandoned. I would not recommend staying here. Also I don't recommend travel to Xalapa, you will miss nothing by skipping Xalapa. Go to Coatepec and Xico instead - they are less crowded and polluted and less potentially dangerous than Xalapa. It seems people... More

Was this review helpful? Yes
Mexico City, Mexico
Top Contributor
84 reviews 84 reviews
28 hotel reviews
60 helpful votes 60 helpful votes
1 of 5 stars Reviewed May 22, 2011

This is a run-down government hotel that hasn't been revamped since it was built sometime in the mid-70s. The service in the restaurant is so poor that it's comical and the rooms smell like humidity although the AC does work. Its location is not the best as it's about 15 minutes walking to downtown -- nothing special, by the way.... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Hotel Xalapa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hotel Xalapa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Xalapa

Address: Esq. Victoria y Bustamante | Zona Centro, Xalapa 91000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Veracruz > Xalapa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Xalapa 4*
Also Known As:
Xalapa Hotel Jalapa

16 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Room/suite (3)
Viewed
Pool/beach area (1)
Viewed
Dining (2)
Viewed
Hotel & grounds (2)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Xalapa with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service
Hotel Class
Number of rooms
200

Questions & Answers

Questions? Get answers from Hotel Xalapa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer