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Mayan Palace Puerto Penasco

Km. 24 Carretera Penasco-Caborca | Ejido Miramar, Puerto Penasco 83500, Mexico
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Mayan Palace Puerto Penasco
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505 Reviews from our TripAdvisor Community

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Traveler rating
    155
    165
    83
    38
    64
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184
148
2
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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  • French first
  • Spanish first
  • Any
English first
  • All months
    (505)
  • Mar-May only
    (163)
  • Jun-Aug only
    (164)
  • Sep-Nov only
    (86)
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    (92)
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Level Contributor
11 reviews
6 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

We experienced a full week of high wind which made using the ocean activities poor to non existent. If the weather is fine and there are no strong winds it is OK. The new Grand Mayan pool area and lazy river and pool bar were nice and the bar service great. Service at the poolside restaurant was poor. Drinks during... More 

Was this review helpful? Yes 1
Pasadena, California
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is our second consecutive year at Mayan Palace and as I said last year the customer service is beyond 5 stars; the rooms are clean and our maid Rafaela was very kind. The happy hours are good and Alfredo, Edwin Rene, Martin from the pool bars are the best! We loved the activities (Adriana, Nacho, Jesus and a tall... More 

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Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a timeshare and we booked it through another company. I will review Mayan Palace first, and then discuss their other property next door that is a Vidante owner addition, and the wonderful salesperson who would have sold us if we had the cash. (The secondary salespeople were not so nice...You'll want to hear about them) Mayan Palace: Great... More 

Was this review helpful? Yes 2
Scottsdale, Arizona
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I just checked in and it was what I expected from the reviews had read online. The view is wonderful from our room. The suite is okay clean everything you need is in the room. I went to the pool and was told I could use it or the lazy river !!!!! WHAT I am an owner and I can... More 

Was this review helpful? Yes 8
Tucson, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We really enjoyed our stay at the Mayan. I was a bit nervous after reading all the reviews. I don't really know how people had such a horrible time... maybe we just got lucky. Anyway the staff was great, friendly and helpful the entire week stay. The hotel had activities every night that you could chose to partake in (movie... More 

Was this review helpful? Yes 1
Scottsdale, Arizona
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Everyone checks in at about the same time, so it can take a little while. The bell boys load the carts from your car and can get a car load on one cart. Our room over looked the ocean with a generous balcony. The view was outstanding. Pool activities where fun, many options from water aerobics to bingo. We tried... More 

Was this review helpful? Yes 5
Fallbrook, California
Level Contributor
85 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spent a week at the Grand Mayan. The new tower is very nice and the appointments are excellent. They do not have a Grand lobby but I am sure when they finish construction ( told Dec. 2016) then the new lobby will be open. The good: Pools, weather, beach and drinks The Bad: Lack of activities, distance from town, poor... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Puerto Penasco, responded to this review

Dear Steven W : We truly appreciate the time you have taken to share with us your impression about your experience while staying at another one of our resorts. It is nice to learn you liked the facilities. Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the... More 

Bandon, Oregon
1 review
4 of 5 stars Reviewed 3 weeks ago

The service and employees at Mayan are great! They aim to please....and do! This Resort is getting older and is in need of small repairs. These need to be done, BEFORE you arrive, not after you call maintenance. They need to purchase at least 4 new ice machines! The restaurant was great, but slightly down from previous years. Mexico, and... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The best part of our vacation was escaping this place and spending an entire day in town. Puerto Penasco is a beautiful place to explore and to enjoy new discoveries. Mayan Palace had the worst service I have ever experienced in my life. First and foremost that want to "sell" you and that seems to be their only mission. Yes,... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Puerto Penasco, responded to this review

Dear Mickey N : We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We generally receive very favorable comments about our staff and the service they provide; unfortunately in this instance, it would appear that is not the case. This will be shared with the appropriate area as all... More 

Travelers are raving about these Puerto Penasco hotels

Rancho Cucamonga, California
1 review
5 of 5 stars Reviewed 4 weeks ago

we just came back from vacation , very Nice place we had so much fun , people there are very freindly they all work very hard to serve you and please . I would like to thank Patricia, Edwin, all the activities staff are really good they make us enjoy our vacation and made our day full of fun. Love... More 

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Puerto Penasco, responded to this review

Dear Lucy R: Thank you for providing your comments about your vacation at Mayan Palace . We are pleased to learn our staff was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are certain all the staff mentioned will gladly receive your feedback as they always look to meet... More 

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Amenities