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Mayan Palace Puerto Penasco

Km. 24 Carretera Penasco-Caborca | Ejido Miramar, Puerto Penasco 83500, Mexico
Mayan Palace Puerto Penasco
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490 reviews from our community

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Traveler rating
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    80
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    63
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176
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
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  • Spanish first
  • Any
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  • All months
    (490)
  • Mar-May only
    (163)
  • Jun-Aug only
    (149)
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    (86)
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    (92)
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1 review
5 of 5 stars Reviewed yesterday NEW

My family and I were looking for a place to go to for a vacation trip. We came across this place. We had some doubt because of recent reviews but we went anyways and it was an amazing trip. The hotel was very clean and the staff were just great. They had good service and they made sure to resolve... More 

Was this review helpful? Yes
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We went for a week July 17-24, 2015 and at first after reading the bad reviews I was having 2nd thoughts about going, but I'm glad we did go. The resort was clean, staff very friendly, and it was perfect for my family. We drove from LA, California and drove through Mexicali, on our way back we drove through Lukesvilke... More 

Was this review helpful? Yes 4
Redlands, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our first driving trip, with our children, into Mexico. At first I was nervous (mainly due to people's reaction when you tell them you're driving into Mexico) but my wife and I both agree, we would do it again...and again...and again! We crossed over at Lukesville, which went smoothly. True, no meats, eggs, fruits/veggies, or dairy, however we... More 

Was this review helpful? Yes 4
Bradenton, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was such a lovely resort and very family friendly. The hotel was very clean and orderly and we loved our room, Very spacious to. We loved how they had organized activities by the pool and just so much to keep the kids busy and entertained. The pool was amazing to, Really a dream come true. Really made for a... More 

Was this review helpful? Yes 1
St. George
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We picked up our son's family of 4 from Seattle at the Phoenix airport. We met our daughter's family of 5 at the resort. They drove in from Orange County. For us it was a very pleasant drive to the Mayan Palace. At times the plant life in the desert was a thick as a forest, brightened by flowers on... More 

Was this review helpful? Yes 1
Phoenix, Arizona
Level Contributor
85 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great place for families who don't need to be in the middle of Rocky Point. There are plenty of activities for families with small children, if you have teenagers they might not be as entertained as small kids. I stayed in a single room because I was traveling for business. If I were to go back with... More 

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Los Angeles, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Beautiful resort in the absolute best location in Penasco (if you're ok with being secluded). Don't listen to all the negative reviews....this place is really nice & great bang for your buck. However, it depends on what your expect from a vacation. If you want the best beaches (you can't compare beach at Palomas with the Mayan). However, if you... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Puerto Penasco, responded to this review

Dear Hflores001 : Thank you for providing your comments about your vacation at Mayan Palace. We are also happy that you think our resort is beautiful and that you enjoyed our facilities. Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. Our primary... More 

Phoenix, AZ and south Orange County, CA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Went with a party of 8 (my family of 6 and my in-laws) and got the 2 bedroom unit - the size was perfect. We have triplets that are 3 1/2 so it's limited as far as our ability to do much of anything so Mayan Palace was perfect for us - and will be for years to come. Slather... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Puerto Penasco, responded to this review

Dear rachelromero: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the pools and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable... More 

phoenix,arizona
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This review is on the completion of a weeklong stay for a family of 6 adults and 2 children. There are pros and cons and should be considered before picking this resort. Note : This establishment does not respond to reviews...and this is a true representation of the management not caring what the customer thinks.(They want to sell timeshares) Pros...Great... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Puerto Penasco, responded to this review

Dear arizonamike54: Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review with us. Regrettably, it would appear we did not meet all your expectations. Nevertheless, this will be shared with the appropriate areas so they can look into each one of your observations, since they work tirelessly - day and night, to... More 

Chandler, Arizona
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

10th anniversary .. What a great vacation at the Mayan Palace...Little bit ruff drive across chug hole road. Go slow and you will be fine.. My wife and I chose to upgrade to a ocean view and participate in the presentation. We were not sorry. Our ground floor Ocean View was awesome . This resort will not disappoint ..GREAT SERVICE... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Puerto Penasco, responded to this review

Dear brascal62: We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We really thank you for your kind comment about the staff and the service they provide. Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation. We... More 

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