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Mayan Palace Puerto Penasco

Km. 24 Carretera Penasco-Caborca | Ejido Miramar, Puerto Penasco 83500, Mexico
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Mayan Palace Puerto Penasco
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Mayan Palace Puerto Penasco
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475 Reviews from our TripAdvisor Community

Traveler rating
    144
    153
    79
    37
    62
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164
143
2
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (475)
  • Mar-May only
    (163)
  • Jun-Aug only
    (134)
  • Sep-Nov only
    (86)
  • Dec-Feb only
    (92)
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Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed yesterday NEW

We had no problem checking in. The staff was friendly and other than housekeeping, all spoke english. The Grand Mayan does have a few more amenities, but you need to have a time share with them to stay there. The pool was large and well maintained. The beach was only for use by guests of the mayan palace so it... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

Great family experience, quiet and private location, friendly staff. Family and I have gone twice, the last time we went they were under construction, and now its absolutely beautiful!! Its the best resort we have stayed at their in Penasco.

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Scottsdale, Arizona
Contributor
16 reviews 16 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Because of the wide range of reviews that I read about the Mayan Palace, I try to write an update once a year. My wife and I are owners and stay at the Mayan in Penasco two to three times a year and have done so for the past 12 years. When I read scathing reviews about this place I... More 

Was this review helpful? Yes 1
Rosamond
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The resort is not all inclusive. We were disappointed that at checking we had to wait another hour just to get our room. I would recommend you bring your own food, spices such as salt, pepper, paper towels, water and alcohol. The resort is under construction however we were told it was on a stand still for about 3 years.... More 

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Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Went here for a 60th birthday for my mother in law. We did our time share exchange and that is the kiss of death. No not ever exchange your time share for this place. There are much better options to exchange into in Mexico than this place. Room Very basic room. Bathroom is in the level of a motel 6... More 

Was this review helpful? Yes 6

Travelers are raving about these Puerto Penasco hotels

Scottsdale
Top Contributor
60 reviews 60 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

First time as a Grand Mayan. Expected something special as it has taken 10 years to build them here. No special check in or check out. 5.5 hours till our room was ready even though promised in 2 - they had 1 cleaner doing our floor in the Grand Mayan - I went and checked twice. Now have valet parking... More 

Was this review helpful? Yes 4
Queen Creek, Arizona, United States
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

This beautiful resort is about 15 miles out of town on a terrible road, but the destination is worth it. The road was being repaired while we were there so a better drive in the future. If you have RCI or Mayan membership, the facilities are grand and very enjoyable. A nice collection of restaurants and a spa, gym, nice... More 

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1 review
5 of 5 stars Reviewed 1 week ago

We read all the online reviews before going and prepared ourselves for the worst. However, our stay was great. Bring Napkins, coffee filters, coffee, a sharp knife or a knife sharpener, bottled water and you will be fine. We also purchased a Verizon data plan for the trip before going it wasn't the best but it work pretty good for... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Stay away don't waste ur money, way too far from anything on a terrible road. Got treated like a criminal because I hadn't got a wrist band yet. Place is a joke, who wants to walk around with a carnival wrist band on for your whole vacation?? LoL, spend your money elsewhere, hopefully somewhere they appreciate their customers.

Was this review helpful? Yes 3
Glendora, California, United States
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

What you need to know ....I didn't... You Must be a member or forget it... GRAN MAYAN OR FORGET IT.. I TRIED TO BE A GUEST AND I WAS TREATED LIKE A Criminal FOR 300 dollars a night. I couldn't even go on the river pools. I Arrived to no reservations at Puerto penosco, they were at Puerto Vallarta. I... More 

Was this review helpful? Yes 3
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