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Mayan Palace Puerto Penasco

4.0 of 5
Km. 24 Carretera Penasco-Caborca | Ejido Miramar, Puerto Penasco 83500, Mexico
Mayan Palace Puerto Penasco
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423 reviews from our community

Traveler rating
    129
    138
    71
    35
    50
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148
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2
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tucson, Arizona
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent 4 nights here and enjoyed the new Rio Lento (Lazy River) and all the amenities. Room was lovely at the Grand Mayan and ocean view. So beautiful and relaxing. Lots of pressure here to attend one of their "sales presentations." They lure you with a free breakfast that probably only cost them dollars. Your better off bringing your own... More 

Was this review helpful? Yes 4
New Berlin, Wisconsin
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Don't worry about the timeshare scare tactics - we went to the presentation due to the tempting kickbacks and didn't find the participants to be an more pushy than others we've been to. The beach is the best running beach I've ever seen; mile upon mile of packed sand. It's great for families as well, dueto the fact that the... More 

Was this review helpful? Yes 2
Racine, Wisconsin
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent 6 lovely days here and never felt the need to leave the resort. One day was spent just making the rounds of all the happy hours! The pool is gorgeous, as is the beach. The cabanas are great, the food at all the restaurants was good, the soups are excellent. We had a 2 bdrm and it was very... More 

Was this review helpful? Yes 3
Sierra Vista, Arizona
Senior Reviewer
7 reviews 7 reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After reading multiple reviews about how people’s stay at the Mayan was ruined because of the pushy timeshare sales people we decided to be proactive. We arrived knowing that we were not going to participate in their timeshare sale’s pitch and therefore did not allow ourselves to be lured in by any upgrades (ocean view) or discounts ($49 golf). So... More 

Was this review helpful? Yes 18
Houston, Texas, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

In reading other reviews I had mixed feelings about our week long spring break at this resort. I have to admit it was quiet. This was exactly what we wanted. No computers. No cell phone. No feeling compelled to participate in activities... The good. The staff was the best we have ever had serve us. We do resorts and often... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Puerto Penasco, responded to this review

Dear Lorraine D: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our food options and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our... More 

Gilbert, Arizona
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was there a month ago.The huge pool was nice & warm.Sea of Cortez was cold but will go back so I can go in. Walked the beach & picked up sea shells. The pool outdoors that snaked around the property was too cold for me. The food was superb-had to have the fresh caught shrimp-yummy! We did have a... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Puerto Penasco, responded to this review

Dear Dottiie : Thank you so much for choosing Mayan Palace for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. We are happy as well that you liked our food options. Comments like yours inspire us to continue... More 

Senior Contributor
33 reviews 33 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 8, 2015

Settled on a weeklong trip to Rocky Point ( Puerto Penasco) when we had to cancel a previously planned 3 week trip to Vallarta. The option of driving ng from our AZ home was intriguing. Having flown near 2 million miles on business before retiring, I'm good with any excuse to avoid the vacationing flyer. The Mayan is about 25... More 

Was this review helpful? Yes 16
Socialmediamanager1, Manager at Mayan Palace Puerto Penasco, responded to this review

Dear OREAZ : Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review with us. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. As one of the most successful companies in the Mexican tourism field, we clearly communicate the terms... More 

Tubac, Arizona
2 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 7, 2015

First of all the Mayan Palace is way out of town. We drove into town and it was a 50 mile round trip. The driveway to the main road is 5.7 miles long and some of it is dirt, and when it rains, very muddy. Rooms are very dated. Little hot water to shower. The two burner electric stove only... More 

Was this review helpful? Yes 9
Socialmediamanager1, Manager at Mayan Palace Puerto Penasco, responded to this review

Dear Darrelweb : We are grateful for your taking the time to write a review about your experience at Mayan Palace. We are glad to learn you enjoyed our accommodations. Thank you as well for your kind words about some our staff, as we consider them one of our biggest assets. It is disappointing to learn that your experience was... More 

Phoenix, Arizona
Contributor
20 reviews 20 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 25, 2015

The location is great, but they are building a hi-rise for timeshare/hotel next door to the original development. It is far from the town and the roads are not good with many potholes and some dirt roads. Having been to many nice beach resorts in Mexico, I was a little disappointed with the rooms, and especially disappointed with the aggressive... More 

Was this review helpful? Yes 7
Socialmediamanager1, Manager at Mayan Palace Puerto Penasco, responded to this review

Dear CaboMary : Thank you for taking the time to provide us your feedback about your past stay with us at Mayan Palace. We really thank you for your kind comment about most of our staff, as we consider them one of our biggest assets. Nevertheless, we are disappointed that we were unable to meet your expectations to the fullest.... More 

Los Angeles, California
1 review
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 16, 2015

We've been Grand Luxxe members for several years and always enjoy the benefits that come with the membership. We visited the Mayan Palace, Puerto Penasco, in January 2015 for the first time; although it is small compared to the palaces in Nuevo Vallarta and Cancun this is a beautiful resort. If it had not been for 2 unpleasant experiences, our... More 

Was this review helpful? Yes 16
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