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Hotel Lucerna Hermosillo

Certificate of Excellence
Blvd. Paseo Rio Sonora Nte. #98 | Col. Proyecto Rio Sonora, Hermosillo 83270, Mexico
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1 room 1 adult
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Hotel Lucerna Hermosillo
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112 Reviews from our TripAdvisor Community

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Monterrey, Mexico
Level Contributor
200 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 stars Reviewed 1 week ago

I come often to this hotel and it´s the first Christmas Holidays I find it half empty. In previews years, it was hard to make a reservation at the end of December. This time I found the staff limited (difficult to find a bellboy), the fruit in the breakfast buffet was terrible, and they improved the guest´s room with USB... More 

Helpful?
Thank RicherTrips
Escalquens, France
Level Contributor
99 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Well located, in the center of hermosillo, not far from good restaurants. Good service and breakfast buffet. Room are ok, with tv, wifi, air conditioner and king size bed, but old style. Fitness center is well equipped. More expensive than other hotels of the same category

Helpful?
Thank cyrille d
Springfield, Virginia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel was conveniently located, the room was clean and well appointed, and the pool was beautiful. The breakfast was amazing and had lots of choices and would be one hotel where I would stay for dinner. The front desk was very helpful in terms of places to visit and dine. Overall a great stay and would highly recommend.

Helpful?
Thank HalibutVA
San Diego, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 9, 2015

I was in Hermosillo to take care of personal business, hotel is located right by Palacio de Gobierno which was very convenient for me. The room was spotless, with nice views to the City. The food in the restaurant was delicious. The service from each person I had to deal with was excellent. Nice pool. I will definitely return here.

Helpful?
Thank Alma1010
Virginia
Level Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 31, 2015

I stayed a few nights at the Lucerna in Hermosillo, Mexico. My room was excellent except it had two double beds and not one Queen or King bed. I am a huge guy and really need the Queen at least. Breakfast was excellent and the food was of great variety for all tastes. However, the coffee was bit rough and... More 

Helpful?
Thank Chapingrande
Maritza M, Gerente at Hotel Lucerna Hermosillo, responded to this review

Thank you very much for your feedback about your feelings during your stay in our hotel. This information help us to improve our service and take care of those detalis that makes to our guest feel in home. We are really sorry for not having available a room with King size bed during your stay, please accept our apologies or... More 

Mexico City, Mexico
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 23, 2015

As mentioned by others, the hotel is clean, the staff is attentive, and the breakfast was great. A clean room is a big deal for me, and the Lucerna room was spotless. The bathroom was well equipped with those items everyone always forgets and there were plenty of towels (oddly, though, no rack at the sink to hang a handtowel?).... More 

Helpful?
Thank Swimfins
Maritza M, Gerente at Hotel Lucerna Hermosillo, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Tijuana Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 22, 2015

terrible staff! Front office manager is extremely rude. If your name is incorrect or want to have visitors this is not the place. I've traveled 58 countries, hundreds hotels world wide and this hotel is the first hotel I write a bad review. If you forget to add a person as you check in they will not be allowed to... More 

Helpful?
1 Thank ACE H
Maritza M, Gerente at Hotel Lucerna Hermosillo, responded to this review

Dear Gues We work hard to maintain the highest standards in guest satisfaction. However this time, it wasn’t like that with you and your stay because our restriction to non register people access after 8pm Unfortunately this action we have taken to ensure the safety of our guests, caused inconvenience to you and your company staff who visited you. At... More 

London, England, United Kingdom
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed March 12, 2015 via mobile

The Hotel Lucerna is quite nice, in pretty much the same category as other major names like Marriott, Hilton, etc. The rooms were clean, the beds comfortable, and staff friendly. The breakfast was very good, with a wide variety of local and intercontinental breakfast choices. I especially enjoyed the omelette bar. I would definitely stay here again.

Helpful?
Thank Chris D
Maritza M, Gerente at Hotel Lucerna Hermosillo, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Tijuana Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

Glen Rock, New Jersey
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 18, 2015 via mobile

We stayed over night on our way to CA. The service is good. We ordered room service and the food was good. The room and bathroom are very nice and clean. The service is very good and people are very nice. I didn't get a chance to use the pool but it looked very nice. It seems to be a... More 

Helpful?
Thank Ilovequito
Maritza M, Gerente at Hotel Lucerna Hermosillo, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Tijuana Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

DongGuan, China
Level Contributor
106 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed February 15, 2015

Very good, full service-type hotel in Hermosillo. The furnishings might be a bit out of date, but the hotel is by far the best in that part of Hermosillo, and the price is good. Staff is excellent and English level is outstanding.

Helpful?
Thank dkkckk
Maritza M, Gerente at Hotel Lucerna Hermosillo, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Tijuana Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

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