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Hotel Lucerna Hermosillo

Certificate of Excellence
Blvd. Paseo Rio Sonora Nte. #98 | Col. Proyecto Rio Sonora, Hermosillo 83270, Mexico
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Hotel Lucerna Hermosillo
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Ranked #3 of 31 Hotels in Hermosillo
Certificate of Excellence
A recent review
5 of 5 stars Reviewed June 23, 2015
Swimfins Mexico City, Mexico
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90 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City, Mexico
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 23, 2015

As mentioned by others, the hotel is clean, the staff is attentive, and the breakfast was great. A clean room is a big deal for me, and the Lucerna room was spotless. The bathroom was well equipped with those items everyone always forgets and there were plenty of towels (oddly, though, no rack at the sink to hang a handtowel?).... More 

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Maritza M, Gerente at Hotel Lucerna Hermosillo, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Tijuana Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 22, 2015

terrible staff! Front office manager is extremely rude. If your name is incorrect or want to have visitors this is not the place. I've traveled 58 countries, hundreds hotels world wide and this hotel is the first hotel I write a bad review. If you forget to add a person as you check in they will not be allowed to... More 

Was this review helpful? Yes 1
Maritza M, Gerente at Hotel Lucerna Hermosillo, responded to this review

Dear Gues We work hard to maintain the highest standards in guest satisfaction. However this time, it wasn’t like that with you and your stay because our restriction to non register people access after 8pm Unfortunately this action we have taken to ensure the safety of our guests, caused inconvenience to you and your company staff who visited you. At... More 

London, England, United Kingdom
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed March 12, 2015 via mobile

The Hotel Lucerna is quite nice, in pretty much the same category as other major names like Marriott, Hilton, etc. The rooms were clean, the beds comfortable, and staff friendly. The breakfast was very good, with a wide variety of local and intercontinental breakfast choices. I especially enjoyed the omelette bar. I would definitely stay here again.

Was this review helpful? Yes
Maritza M, Gerente at Hotel Lucerna Hermosillo, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Tijuana Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

Glen Rock, New Jersey
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 18, 2015 via mobile

We stayed over night on our way to CA. The service is good. We ordered room service and the food was good. The room and bathroom are very nice and clean. The service is very good and people are very nice. I didn't get a chance to use the pool but it looked very nice. It seems to be a... More 

Was this review helpful? Yes
Maritza M, Gerente at Hotel Lucerna Hermosillo, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Tijuana Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

DongGuan, China
Level Contributor
65 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed February 15, 2015

Very good, full service-type hotel in Hermosillo. The furnishings might be a bit out of date, but the hotel is by far the best in that part of Hermosillo, and the price is good. Staff is excellent and English level is outstanding.

Was this review helpful? Yes
Maritza M, Gerente at Hotel Lucerna Hermosillo, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Tijuana Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

Manila, Philippines
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed February 8, 2015

I stayed here for two weeks and while the rooms are fine and the breakfast buffet a decent option, it was coupletely ruined by the front decks/back office inability to correctly bill me and more importantly communicate back and reconcile accordingly. Upon checking out I noticed I was charged an large amount for a bar bill that was clearly not... More 

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Hoteles Lucerna L, Gerente at Hotel Lucerna Hermosillo, responded to this review

Dear Guest Receive our most cordial greetings and at the same time we would like to thank you for the comment that you let us know about your experience. We work hard to maintain the highest standards in guest satisfaction. However this time, wasn’t like that with you and your stay because the mistake with the restaurant charge in your... More 

Morelia, Mexico
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed December 7, 2014

Even though it is located not very close to downtown, the surroundings are pretty nice, with restaurants and shops practically at hand. Fast check out, nice and well appointed rooms, breakfast buffet is really nice with local choices, staff is caring and check out was done almost immediately I required it. Perfect for a business trip!

Was this review helpful? Yes 1
Maritza M, Gerente at Hotel Lucerna Hermosillo, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

Playa del Rey, CA
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 2, 2014

I always stay here when I come in to town. The rooms are spacious. Aquaduct Bar is the best, Alex the bartender is always smiling, the bartenders are big sports fans (especially baseball) so they always have the games on, which I love. Their workout facility is well equipped and always clean. I also recommend their steaks!!!!

Was this review helpful? Yes 1
Falls Church, Virginia
Level Contributor
125 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 stars Reviewed November 14, 2014

This is a beautiful hotel centrally located -- it is within walking distance of the cathedral area and a new shopping mall with a cinema. The lobby is understated and elegant; the rooms are spacious and well appointed; the staff is friendly and accommodating; the restaurant is quite good. The gym is --- adequate. I very much enjoyed my stay... More 

Was this review helpful? Yes
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed November 6, 2014

This hotel is great. My coworker and I stay here every time we visit our clients in Hermosillo. It's close to everywhere, the service is excellent and the conditions are great. Beds are comfy, rooms are spacious, showers are awesome. They also have a lovely jacuzzi outside in case you need to unwind after a day of meetings.

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