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Hotel San Sebastian

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Periferico Sur 96 Col Y Griega, Hermosillo 83290, Mexico
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Hotel San Sebastian
Hotel San Sebastian
Hotel San Sebastian
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At a glance

85%
Positive reviews?
KEY AMENITIES
Restaurant
Room Service
Pool
Free Parking
Fitness Center with Gym / Workout Room
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Hotel San Sebastian
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    66 Reviews from our TripAdvisor Community

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    Traveler rating
      29
      27
      4
      5
      1
    See reviews for
    21
    11
    5
    19
    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (6)
    Date | Rating
    • Dutch first
    • English first
    • Portuguese first
    • Spanish first
    • Any
    English first
    • All months
      (66)
    • Mar-May only
      (18)
    • Jun-Aug only
      (21)
    • Sep-Nov only
      (12)
    • Dec-Feb only
      (15)
    All months
    Level Contributor
    11 reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    2 of 5 stars Reviewed 2 weeks ago via mobile

    Would not recommended hotel. Its away from down town and very outdated. The beds are hard and uncomfortable as well as the sheets are very worn. The halls were full of people at all times of the night partying. The room was clean but would say that was probably all that was good.

    Was this review helpful? Yes
    Francisco D, Consultant at Hotel San Sebastian, responded to this review

    Dear Alvin, First of all, thank you for taking the time to post your comments. We really appreciate your feedback. We are disappointed to see your experience wasn´t pleasant. We apologize for that, and assure you that we work everyday to improve. We try hard to keep an environment appropriate for rest and we apologize if there was noise around... More 

    Monterrey, Mexico
    1 review
    5 of 5 stars Reviewed June 19, 2015

    excellent hotel with great facilities! the pool area and the buffet was great! the girls in the reception are the most friendly but above all beautiful ! have transportation to the workplace as well as to the airport and free!

    Review collected in partnership with this hotel

    Was this review helpful? Yes
    Francisco D, Consultant at Hotel San Sebastian, responded to this review

    Dear JLAR, Thank you for your comments. We are glad to see your stay in Hotel San Sebastian was a pleasant one. These comments motivate us to continue in our quest to be better everyday. We hope to have you back soon! Regards, Hotel San Sebastian More 

    Tucson, Arizona
    1 review
    5 of 5 stars Reviewed June 11, 2015

    It was incredible, the service was fantastic, and the people there were very plesant and would go out of their way to acomodate you, I can say that it was the best place I have ever stayed for the valúe, I will recomend this hotel to all my friends traveling through or to Hermosillo!!!!

    Review collected in partnership with this hotel

    Was this review helpful? Yes
    Francisco D, Consultant at Hotel San Sebastian, responded to this review

    Dear Edwin, Thank you for taking the time to post your comment. We are very happy to see that your experience during your stay was great and that we were able to provide you the service you deserve. Comments like yours are the fuel that motivate us to try to be better everyday. We hope to have you back in... More 

    Lake Arrowhead, California
    Level Contributor
    75 reviews
    46 hotel reviews
    common_n_hotel_reviews_1bd8 64 helpful votes
    2 of 5 stars Reviewed June 1, 2015

    First the positive: the hotel had a nice pool, buffet, was located in right off the main highway, and the office staff was very helpful and friendly. The negative: we were given a special pet room because we had our cat with us. The room was tucked under the staircase, in a dark corner that made Wi-Fi impossible to connect.... More 

    Was this review helpful? Yes
    Francisco D, Consultant at Hotel San Sebastian, responded to this review

    Dear Alison98, First of all thank you for taking the time to post your comment. Your feedback is very valuable to us and it is very important for our efforts to become better everyday and be the best hotel in Hermosillo. We apologize for the inconveniences described and you can be sure that we are reviewing the situation an working... More 

    1 review
    5 of 5 stars Reviewed May 11, 2015 via mobile

    I went to Hermosillo to pick up a classic car that is a family heirloom passed down to me. The hotel let me park my SUV with the tow trailer taking up multiple spaces. It is a very clean and beautiful hotel. We were told that their was breakfast in the morning, I was expecting something like a continental breakfast... More 

    Was this review helpful? Yes
    Francisco D, Consultant at Hotel San Sebastian, responded to this review

    Dear Chatoceres, Thank your for taking the time to post a comment. We are glad to hear that you had a good time during your stay with us. It is our pleasure to serve you and your feedback encourages us to improve everyday. We hope to have you back soon. Regards. More 

    1 review
    4 of 5 stars Reviewed May 10, 2015

    The rooms are super clean, beds comfy on firmer side. Great service. Buffet and main restuarant is excellent. There's a little playroom for the kids in the restaurant. Poolside has a bar with a modest size pool...that fits in your backyard. However, food at the pool is horrible, don't know why when there is a great restaurant. The internet is... More 

    Was this review helpful? Yes
    Francisco D, Consultant at Hotel San Sebastian, responded to this review

    Dear Al S, Thank you for taking the time to post your comment. We are glad to hear your experience overall was comfortable, and we will take into consideration the feedback about food by the pool and Internet (which we are already improving). These comments are very valuable to us in our effort to improve every day. We hope to... More 

    Tucson, Arizona
    Level Contributor
    13 reviews
    11 hotel reviews
    common_n_hotel_reviews_1bd8 18 helpful votes
    3 of 5 stars Reviewed January 26, 2015

    The rooms are adequate and very clean. But the mattresses and pillows are hard as bricks. They asked for a refundable deposit for our small dog, when we checked out they told us that no deposits were refundable, even though there was no damage. That was a surprise. The Restaurant is very good. We were return, but not eager to... More 

    Was this review helpful? Yes
    Francisco D, Consultant at Hotel San Sebastian, responded to this review

    Dear Nancy, thank you for taking the time to post your comment. We really appreciate your feedback, and your comments help us to improve every day. We are sorry to hear there was a confusion regarding the deposit you mention. We are pet friendly in some rooms, but there is an extra charge (it is not a deposit) when pets... More 

    Tucson, Arizona
    Level Contributor
    21 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    5 of 5 stars Reviewed December 29, 2014

    This hotel provided a great atmosphere, including a very clean room, surprisingly elegant shower and bathroom, as well as all the amenities required for a refreshing stay. We also went down to the buffet, which was an excellent surprise with exquisite foods that were all delicious. An excellent, convenient amenity the buffet turned out to be! The room and property... More 

    Was this review helpful? Yes
    Francisco D, Consultant at Hotel San Sebastian, responded to this review

    Thank you for your comments Frank. We are glad to hear that your stay was a good one and we were able to meet your expectations. Your feedback is really valuable to us and motivates us to continue to give our best! We hope to have you back soon. Regards. More 

    San Carlos, Mexico
    Level Contributor
    3 reviews
    3 hotel reviews
    5 of 5 stars Reviewed December 17, 2014

    The hotel employees were very friendly and helpful. They were the major reason I would return. However the rooms were clean, neat and quiet, which was a plus. I left my vehicle parked in their secure lot for 10 days free of charge. They also provide a shuttle to the airport. I would definitely return to the San Sabastian.

    Was this review helpful? Yes
    Francisco D, Consultant at Hotel San Sebastian, responded to this review

    Dear Tom, Thanks for your comments. We are glad to hear you were pleased with our services and you had a nice stay. We expect to continue to serve you well again in the near future. Your comments motivate us to continue to do our best. Hope to see you soon again! Regards. More 

    Exile in Utah
    Level Contributor
    122 reviews
    22 hotel reviews
    common_n_hotel_reviews_1bd8 78 helpful votes
    4 of 5 stars Reviewed November 5, 2014

    While having to travel to rural Mexico outside of Hermosillo, I was booked into this hotel. I would consider it the equivalent of a nice Best Western in the U.S. The hotel was very clean and the rooms (at least on the side away from the highway) were good and quiet. I was grateful that there was an English speaking... More 

    Was this review helpful? Yes 2
    Francisco D, Consultant at Hotel San Sebastian, responded to this review

    Thank you for your comment AnaBaile. We are glad to hear that you enjoyed your stay at Hotel San Sebastián and your meal at our Restaurant. It is our pleasure to serve our guests and meet their expectations and your feedback is very valuable to us. We hope to have you back soon! On your next visit you can ask... More 

    Questions? Get answers from hotel staff and past guests. Ask a question

    44 photos of this hotel

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