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Barcelo Maya Palace Deluxe

Travelers' Choice award winner
Hotel website
Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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Barcelo Maya Palace Deluxe
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3,264 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (919)
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There are newer reviews for Barcelo Maya Palace Deluxe
See the most recent reviews
Agassiz, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed March 19, 2011

The biggest lesson on this travel trip to this resort was that I learnt what to look for in trip advisor and other review sites. I have always been told not to pay too much attention to picky reviews. What I learnt was that when reviews are consistent in themes they are true. This is an expensive resort, you will... More 

Was this review helpful? Yes 12
Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 19, 2011

Travelled there for a week in Feb with for a family reunion (20+ of us). Tons to do activities wise. The resort just so happens to be located on the second largest barrier reef in the world so the snorkelling was amazing. We saw sting rays, TONS of tropical fish(fish food available in gift shop) , turtles, and eels all... More 

Was this review helpful? Yes 1
Edmonton, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed March 18, 2011

Unfortunately had to stay at the Barcelo Maya Palace for a wedding we were attending. Here are the Pro's & Con's as we saw them so you can maybe make up your own mind: Pros: - Large rooms - Huge Pool - Nice Beach (not great though) - Three a la carte restaurants are included in price, but often very... More 

Was this review helpful? Yes 10
Dallas, Texas
1 review
5 of 5 stars Reviewed March 18, 2011

The Resort - beautiful marriage of contemporary design and Mexican style, gorgeous grounds, fabulous pool, very pretty beach although rocky, impeccibly clean Our Room - Junior suite deluxe supposedly featuring queen beds but they were very small, pretty room of average size, fab bathroom Dining - The only significant frustration we had was the reservation process. You can't make reservations... More 

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Dallas, Texas
Level Contributor
53 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
5 of 5 stars Reviewed March 17, 2011

Being a travel agent for over 13 years, I get to view many resorts all over the Caribbean, so this review will be in line with other 4 1/2 - 5 star family resorts. Best Beach Around, seriously, no seaweed, expansive and soft sand. They even have a coral area so you can actually snorkel. I prefer the Palace side... More 

Was this review helpful? Yes 2
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 14, 2011

Most reviews have already stated why their trip was amazing and I don't want to repeat something that has been said a 100 times. My husband and I discovered the Barcelo Maya resorts a few years back by accident and have been back now too many times to count. We have stayed at many different resorts from Cancun to Tulum... More 

Was this review helpful? Yes 2
Edmonton, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed March 14, 2011

The resort itself is beautiful, we were blown away by how nice it was, then we tried to get a drink.... The bar service is the worst I have ever seen, we had times that we stood for 10-20min at a time trying to get some kind of service, and like one of the other people said, the swim up... More 

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Glen Burnie, Maryland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 13, 2011

this was our first time traveling outside the states for a vacation and our first all inclusive. staff was great. i did notice that people with alot of attitude get bad service at the front desk. however it was a pleasure for us. the photos with the birds,monkeys, and iguanas were wonderful. we stayed in the beach and the food... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 13, 2011

I have to agree with RCPhotoguy. We stayed from Feb. 27-March 5th. The place is breathtakingly beautiful, but..... When we arrived, and it was a Funjet Tour, we were given very little info. Luckily, we had really read up on TA about the place. Once, we met with the Lomas guys, tho, things went a little more smoothly. Joel and... More 

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Chicago
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed March 13, 2011

I've been on TripAdvisor a lot lately to book this year's trip and feel I owe it to leave this review- but keep in mind it's 10 months old. The amount of fun you will have depends on what you are looking for and how you manage your expectations. My husband and I have been to Iberostar, Grand Palladium, and... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Very good(64)
  • French restaurants(40)
  • Other resorts(27)
  • Adult pool(25)
  • Room service(24)
  • Great time(24)
  • Club premium(13)
  • Lobby bar(12)
  • Sea turtle(12)
  • Playa del(11)
Questions? Get answers from hotel staff and past guests. Ask a question

3,857 photos of this hotel

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Hotel & grounds (722)
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Room/suite (245)
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Dining (272)
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Pool/beach area (985)
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View from room (65)
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Bathroom (49)
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Business center/function rooms (17)
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Family/play areas (78)
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1:25
Videos (6)
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Other (749)

Expert photos: Taken by TripAdvisor travel experts

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Adults-Only Pool (20)
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Amenities (112)
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Beach (26)
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Junior Suite Deluxe Ocean Front Club Premium (45)
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Junior Suite Deluxe Ocean Front Club Premium - 2 (84)
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Kiddy Pool (8)
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Main Pool (16)
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Restaurants and Bars (109)
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Semi-Olympic Pool (5)
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Suite Deluxe Ocean Front Club Premium (64)
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The Hotel (104)

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