We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Barcelo Maya Palace Deluxe

4.5 of 5 Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Hotel website
Special Offer
Early booking offer
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Barcelo Maya Palace Deluxe
Professional photos View all
Browse nearby
Barcelo Maya Palace Deluxe
Write a Review

2,566 reviews from our community

Traveler rating
    1,411
    695
    281
    95
    84
See reviews for
1,327
681
13
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (757)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2566)
  • Mar-May only
    (634)
  • Jun-Aug only
    (792)
  • Sep-Nov only
    (547)
  • Dec-Feb only
    (593)
All months
There are newer reviews for Barcelo Maya Palace Deluxe
See the most recent reviews
Seattle, Washington, United States
1 review
5 of 5 stars Reviewed 1 week ago

It has everything for everybody! We are a family of four (2 little kids) and could not have had a better time. Amazing food, great drinks, great entertainment! We have been in the hotel 3 times now, it really says how much we like it! This time we also saw so many animals, which was amazing. The ocean was full... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. Cecilia. Thank you for your lovely review of your stay. We are glad to hear you enjoyed of activities during your visit. About the diaper changes in the men bathrooms in the common areas we will consider your comment, the future guests will appreciate your tips. Thank you in advance for choosing us and I hope in the... More 

1 review
5 of 5 stars Reviewed 1 week ago

Best vacation for us over all. Your management team is organized: *Your resort location provides us safety. I can run early morning and feel quite protected. * The room is clean and tidy. * what we like best besides your food, and service is your garden - beautifully designed and well maintained. Keep up the good work!!!!! We will return... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Hien. Thank you for your visit and for your positive review. We are happy to know that you had a great experience. We look forward to welcoming you again in the near future. Best regards. Armando Becerra M. General Manager Barcelo Maya Palace More 

Sterling Heights, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had a good vacation at Barcelo Palace. Spent there two weeks. Food and rooms were great, though we ate only at one restaurant. Staff was helpful and responsive. Entertainment was ok. Will go there again next year.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Viktor. I appreciate you taking the time to send us your comments and we are pleased to know you had a very enjoyable holiday in this place. I hope you give us an opportunity of serving you again in the future. Thank you for contacting us through our social media. Sincerely, Armando Becerra M. General Manager Barceló Maya... More 

Houston, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

We just returned from a 5 day/4 night stay. We took our son, his wife and two girls (7 and 12). The resort and staff were amazing. I cannot say enough good about the entire experience. I never stay at the same resort twice, but I think I will be making an exception of the Barcelo Maya resort.

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. Cindy I want to first thank you for the time you took to write all your good experience you had during your visit, it is a pleasure to know that your holiday with us was amazing. I hope you give us an opportunity of serving you again in the future. Yours sincerely Armando Becerra M. General Manager Barcelo... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

November 2014 was our second stay at The Palace. My husband and I, along with our 2 boys and a friend. This resort truly is impeccable and never disappoints in any aspect. The grounds are amazing, the rooms are perfect and the staff...well, let me just say...you couldn't ask for any better. The staff really completes the package to make... More 

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Dawn. I appreciate you taking the time to send us your comments and we are pleased to know you had a very enjoyable holiday in this place. I hope you give us an opportunity of serving you again in the future. Thank you for contacting us through our social media. Sincerely, Armando Becerra M. General Manager Barceló Maya... More 

Portland, Oregon
Contributor
18 reviews 18 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my 4th trip to Barcelo Palace and my 5th trip to a Barcelo property. In the past I have given good reviews to Barcelo but with a couple of complaints: Pillows and Noise. Let me address those complaints here. The music level around the pool area has been turned down, but it could still be turned down further.... More 

Was this review helpful? Yes 3
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. JasperMarks. I have carefully read all your comments and first of all I want to thanks the time you took to write all your good and no good experiences. and it is a pleasure to know that your holiday with us was amazing. It is important for us to know your feedback thanks to them makes us constantly... More 

Lincoln, CA
Contributor
12 reviews 12 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

I spend the time to write Trip Advisor reviews because prior to the time when I go places, I personally get a lot of useful and accurate information by reading the reviews that have been written by other guests that may be just like me. I have never gone wrong by selecting my hotel, restaurant, or activity based upon Trip... More 

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Leftcoastsnapper. I have carefully read all your comments and first of all I want to thanks the time you took to write all your good experiences that you, your wife and your friends lived, it is flattering to know you had a wonderful holiday. Definitely we have great facilities where all our guests enjoy a lot of them,... More 

Calgary, Alberta, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first family vacation with our girls (22 months and 4.5 years of age). We picked this resort based upon our travel agents recommendation and reviews we read. We were blown away by the resort, it was everything we could have asked for. We went with the Premium Deluxe room package, and even though it was pricier, it... More 

Was this review helpful? Yes 3
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Greg. I have carefully read all your comments and first of all I want to thanks the time you took to write all your good experiences that you and your family lived, it is flattering to know you had a wonderful holiday. we are very happy that all our guests enjoy all our great facilities, like a beach... More 

Surrey, England
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second time at the Palace, and we enjoyed it even better than the first time we came in February 2010. We had a brilliant room, 8573, on the ground floor but elevated at the back so you were a good 10ft off the ground and had a proper balcony instead of a patio - and it was... More 

Was this review helpful? Yes 2
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Holiday Monster. I have carefully read all your comments and first of all I want to thanks the time you took to write all your good experiences that you and your family lived, it is flattering to know you had a wonderful holiday. Absolutely we have great facilities where all our guests enjoy a lot of them, like... More 

Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really like the Barcelo Hotels chain and recently stayed at Barceló Maya Palace Deluxe in a Club premium Room. The last time I stayed there, I was in the Tropical Section. While I enjoyed the Tropical Section, the Palace Deluxe is even better. The food at the Grill, Buffets, French Ala Carte and Rodizio were all amazing. Always found... More 

Was this review helpful? Yes 1
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. Sycrjoja. On behalf of all the staff I would like to thank you for the time you took to write these comments. About our facilities, we are honored to know that we could make your stay a memorable moment, and we hope you can be like came back to this hotel. Regarding the new Maya Mall, it is... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Barcelo Maya Palace Deluxe? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(72)
  • French restaurants(48)
  • Other resorts(31)
  • Adult pool(31)
  • Great time(30)
  • Room service(27)
  • Sea turtle(17)
  • Club premium(17)
  • Lobby bar(16)
  • Water park(14)

Additional Information about Barcelo Maya Palace Deluxe

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Barcelo Maya Palace Deluxe 4.5*
Number of rooms: 756
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Caribbean Online Mgt Corp., Barcelo, Orbitz, Cheap Tickets, Despegar.com, Booking.com and Tingo so you can book your Barcelo Maya Palace Deluxe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#3 Family Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#5 Business Hotel in Puerto Aventuras

3,284 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2636)
Viewed
Pool/beach area (823)
Viewed
Hotel & grounds (587)
Viewed
Dining (224)
Viewed
Family/play areas (63)
Viewed
Room/suite (212)
Viewed
Bathroom (48)
Viewed
View from room (53)
Viewed
Business center/function rooms (13)
Viewed
1:25
Videos (6)
Viewed
Other (607)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (593)
Viewed
Adults-Only Pool (20)
Viewed
Amenities (112)
Viewed
Beach (26)
Viewed
Junior Suite Deluxe Ocean Front Club Premium (45)
Viewed
Junior Suite Deluxe Ocean Front Club Premium - 2 (84)
Viewed
Kiddy Pool (8)
Viewed
Main Pool (16)
Viewed
Restaurants and Bars (109)
Viewed
Semi-Olympic Pool (5)
Viewed
Suite Deluxe Ocean Front Club Premium (64)
Viewed
The Hotel (104)

Management photos: Courtesy of the property manager

Viewed
All management photos (56)
Viewed
Pool/beach area (14)
Viewed
Room/suite (3)
Viewed
Business center/function rooms (1)
Viewed
Other (38)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay