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Barcelo Maya Palace Deluxe

Travelers' Choice award winner
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Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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Barcelo Maya Palace Deluxe
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Barcelo Maya Palace Deluxe
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2,911 reviews from our community

Traveler rating
    1,615
    778
    313
    108
    97
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1,500
768
14
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (847)
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There are newer reviews for Barcelo Maya Palace Deluxe
See the most recent reviews
minnesota
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We brought a group high school seniors and their families to the resort for spring break. It is a beautiful resort with great amenities and many things to do for the family. The size of the resort can be overwhelming; it is very large. The grounds are beautiful and the rooms were very nice. The food was very good. The... More 

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Irvine, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

-- Food -- Buffet - There are 2 buffets connected to each other. At times a large pass through is opened so you can eat from both freely. Some hours only one of the buffets are open at a time. I felt the selection was large but personally some of the foods didn't vary enough in flavor. I felt like... More 

Was this review helpful? Yes 1
Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Great beach, great pools, great food. My daughter loved the kids play area. The beds are firm, as are all the beds I've slept on in mexico though. My biggest problem with Barcelo is that they have their own dolphin show.It didn't stop me from going to the resort but I certainly didn't see the show. It just doesn't seem... More 

Was this review helpful? Yes 5
HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Barcelo Maya Palace Deluxe, responded to this review

Dear Ms. Ashley2784, We are pleased that you and your family enjoyed your stay in Barceló Maya Palace Deluxe, thank you very much for your preference. As you mention the beach is great with more than 2 km of white sands to walk and perfect areas to practice snorkel, great pools and also an exclusive pool for adults as well... More 

Austin, Texas
1 review
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

My family of 5 visits Mexico almost every year and we love the Riviera Maya/Playa Del Carmen area. Looking to experience different resorts and atmospheres we always choose a different resort to stay at. This year it was Barcelo Maya Palace Deluxe, which was indicated to be their Premium location. The grounds and the room were beautiful, however there was... More 

Was this review helpful? Yes 8
HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Barcelo Maya Palace Deluxe, responded to this review

Dear Ms. Susan A, First of all thank you for choosing Barceló Maya Palace Deluxe to stay at. The satisfaction of all our guests is very important to us, therefore we very much regret that we have not fulfilled all your expectations, As you mention this is an all inclusive resort, however we do not have service on the beach... More 

Chicago, IL
Reviewer
3 reviews 3 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed at the Barcelo Maya Palace Deluxe from 3/11-3/14 and then at the Iberostar Paraiso Maya from 3/14-3/17. We are getting married at Xcaret in February 2016 and are trying to figure out the right hotel for us and our 80 guests so we wanted to stay at both resorts. The Barcelo hotel is beautiful. When you enter the... More 

Was this review helpful? Yes 18
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace Deluxe, responded to this review

Dear Travellin7, On behalf of the Management and our Staff, we thank you for visiting Barceló Maya Palace Deluxe and for the time to share your comments and suggestions with us. The satisfaction of our guests is our main goal, so every day we take on the task of analyzing your opinions. We know that sometimes things can be of... More 

Connecticut
Contributor
14 reviews 14 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very large resort complex. It is very well maintained and the staff were wonderful. The beach was beautiful and we never had a difficult time finding a chair. The restaurants were good and we especially enjoyed the seafood and steak house. Would highly recommend.

Was this review helpful? Yes 2
HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Barcelo Maya Palace Deluxe, responded to this review

Dear PugConnecticut, It is a pleasure to know that you enjoyed your stay, especially the maintenance of the property, service of our staff, beach and restaurants. As you mention the hotel is large and has lots to offer, there is always something for everyone to enjoy. Thank you for your recommendations and visit us soon!! Sincerely, Customer Service Barceló Maya... More 

Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed with my family at the Barcelo Mayan Palace Deluxe for a week in May of 2014. I have been to Mexico three other times but this trip and hotel was by far my favorite. The resort is beautiful but HUGE. There are about three or four other Barcelo hotels connected. Being in the palace you get access to... More 

Was this review helpful? Yes 8
HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Barcelo Maya Palace Deluxe, responded to this review

Dear 1825vd, We have carefully read your comments about your stay almost a year ago and we are pleased that this hotel has been your favorite in Mexico. Unfortunately regret that the supposed theft occurred in your room has overshadowed your holidays. We refer to a supposed theft as it never was, from the moment that was notified the disappearance... More 

lethbridge, alberta
Reviewer
4 reviews 4 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our fourth trip to the Mayan Riviera. The previous three were at a resort that we thought could not be topped - we were wrong! This resort is simply fantastic! I'm kind of a Trip Advisor fanatic and, frankly, it shocks me that people could find fault with this resort! From the first minute I was hooked ...... More 

Was this review helpful? Yes 6
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Barcelo Maya Palace Deluxe for one week over Christmas. We had booked into Barcelo Tropical, but were upgraded as there was construction in Tropical. our 2 rooms were in the Oaxaca building on the ground floor near the beach. The rooms are very large and well appointed with a small balcony overlooking greenery. The bed was... More 

Was this review helpful? Yes 1
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace Deluxe, responded to this review

Dear, We truly thank you, taken time and write your experience at Barcelo Maya Palace Deluxe. All of the staff of the hotel makes us believe that our hard work, pays off with this type of review. Having the privilege to swim with the turtles is an amazing and memorable activity. We appreciate, you have truly enjoyed your vacation. Allow... More 

Austin, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Took a group of high school seniors here for spring break. Was expecting the worst, and ended up having the best time! The hotel was so well maintained...the food (and I am a very picky eater) was excellent. Fresh fruit juices/smoothies in the breakfast buffet, omeletters...all so good. The grounds were beautiful. The service was excellent.

Was this review helpful? Yes 3
HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Barcelo Maya Palace Deluxe, responded to this review

Dear CAK4364, On behalf of each of the people who are part of this hotel, thank you infinitely for sharing your experience with other travelers. Every day our team strives to provide the best experience to all our guests and we are happy to know that your group was satisfied with the services received; it would be our pleasure to... More 

Hotel Review Summarization

What travelers say

  • Very good(69)
  • French restaurants(46)
  • Other resorts(31)
  • Great time(30)
  • Adult pool(30)
  • Room service(27)
  • Club premium(17)
  • Lobby bar(16)
  • Water park(14)
  • Sea turtle(14)
Questions? Get answers from hotel staff and past guests. Ask a question

3,546 photos of this hotel

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Pool/beach area (906)
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Dining (244)
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Hotel & grounds (675)
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Room/suite (232)
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View from room (58)
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Family/play areas (76)
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Bathroom (49)
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Business center/function rooms (13)
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Adults-Only Pool (20)
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Amenities (112)
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Beach (26)
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Junior Suite Deluxe Ocean Front Club Premium (45)
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Junior Suite Deluxe Ocean Front Club Premium - 2 (84)
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Kiddy Pool (8)
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Main Pool (16)
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Restaurants and Bars (109)
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Semi-Olympic Pool (5)
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Suite Deluxe Ocean Front Club Premium (64)
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The Hotel (104)

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