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Barcelo Maya Palace Deluxe

Travelers' Choice award winner
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Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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Barcelo Maya Palace Deluxe
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Barcelo Maya Palace Deluxe
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2,983 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Barcelo Maya Palace Deluxe
See the most recent reviews
Great Bend, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the palace with another couple. We had both booked rooms with a king size bed and terrace. We both were given double beds and rooms the furthest away at check-in. Talked with the staff and they changed both of our rooms to our requests two days later, much appreciated. Both rooms were big and very clean. The complex... More 

Was this review helpful? Yes 4
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Roderick M It really is a pleasant surprise as you describe in detail all the services we provide to all our guests and how well you spent your vacation, absolutely we have great facilities where all our guests enjoy a lot of them. Once again, thank you for sharing your opinion; we look forward to hosting you in... More 

Keller, Texas
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had the best time and service !!! Food awesome-beach great!! all the staff new my dad because he was the only in a motorize wheelchair! ! They did mine him zoming around the resort! And my wedding was awesome on the beach! !! In Sept we are going to try barcelo puerto vallarta! !!

Was this review helpful? Yes 1
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Ms. mariadcs31 I want to first thank you for the time you took to write all your good experience you had during your visit, it is a pleasure to know that your holiday with us was amazing. Once again, thank you for sharing your opinion; we look forward to hosting you in the near future. Yours sincerely Armando Becerra... More 

Lambertville, New Jersey
Top Contributor
177 reviews 177 reviews
14 hotel reviews
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from the Barcelo Maya Palace, having attended a family wedding at this lovely destination. Our overall experience was excellent, thus the 5 star rating. The resort is the premium arm of the large Barcelo complex, and definitely had the nicest food and amenities. They also did a great job with the wedding. The resort was an all... More 

Was this review helpful? Yes 3
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. Heidi D It really is a pleasant surprise as you describe in detail all the services we provide to all our guests and how well you spent your vacation, absolutely we have great facilities where all our guests enjoy a lot of them, like a beach more than a mile long with different areas with soft sand, rocks... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Difficult to navigate on foot because it is so big! They have a tractor pulled tram to take you to several stops around the resort. they will tell you a tram will go around every 10-20 minutes, but DON'T RELY ON THAT, expect it to be more like every 30-40 minutes. I had to give up waiting and start walking... More 

Was this review helpful? Yes 2
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Ms. 312Tari I have carefully read all your comments and first of all I want to thanks the time you took to write all your good and no good experiences and it is a pleasure to know that your holiday with us was amazing Regarding some points you mention like the musty smell, some rooms could have that smell... More 

Winnipeg, Canada
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Enjoyed a week here with good weather. Had a beautiful room with large balcony overlooking the pool. Beach was nice but a bit rocky. Pools were empty most days, but the temperature was really cold so figured that was why. Food at the restaurants and buffets were excellent. The whole resort complex is huge, mostly stayed in our Deluxe part... More 

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. Robs007 Many thanks for choosing Barceló Palace as your vacation resort and the time you have taken to share your impressions about your stay, we are glad you have enjoyed the property and Service Once again, thank you for sharing your opinion Thank you for contacting us through our social media. Best regards. Armando Becerra M. General Manager... More 

Enid, Oklahoma
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 16th visit to paradise. Every year we say we'll try someplace new, but every year we come home to Barcelo, and we have yet to be disappointed. We booked the Beach/Caribe side this year in order to check out all the new renos on the Caribe side, but were surprised to get an upgrade to the Palace...... More 

Was this review helpful? Yes 5
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. gunnarsmom We are honored to know that we could make your stay a memorable moment, we hope you always like this property in each time you visit us and you came back again to this hotel. We have the fortune to be located in front of an ocean with beautiful colors which significantly improves the whole Ocean View... More 

Birmingham, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Amazing experience! The grounds were beautiful. The food was delicious and had a variety of choices. The staff was helpful and very aware of the fact that we had 18 year olds drinking and were very friendly and understanding of the "senior" spring break dynamics. Even though there were several high schools there the grounds were quiet and peaceful. Slept... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. RyanandMartha I have carefully read all your comments and first of all I want to thanks the time you took to write all your good experiences that you and your family lived, it is flattering to know you had a wonderful holiday. We hope to see you again soon here at the Mexican Caribbean. Yours sincerely Armando Becerra... More 

Swansea, Massachusetts
Contributor
14 reviews 14 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from seven nights are the Barceló Maya Palace with my husband and two children (ages 12 & 16). The only negatives about our stay were the lengthy check in process (at least an hour) which after a long trip seems even longer. Also the uncomfortable beds and low thread count pillow cases. The resort is huge! So much... More 

Was this review helpful? Yes 1
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. jojay-4 It really is a pleasant surprise as you describe in detail all the services we provide to all our guests and how well you spent your vacation, absolutely we have great facilities where all our guests enjoy a lot of them, like a beach more than a mile long with different areas with soft sand, rocks to... More 

Tampa, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I visited this resort for our 5-year anniversary. It is a very family-friendly resort, but we left our toddler at home. Most guests were with children and babies. For kids who can swim and you don't need to keep your eye on them every second, this place would be fantastic. If you don't tolerate kids well, you... More 

Was this review helpful? Yes 4
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. epickett23 Thank you for your visit and for your positive review. We are happy to know that you had a great holiday. we look forward to welcoming you again in the near future and you live this beautiful Paradise. About your room with the terrace in front the garden, it very important to mention that we have rooms... More 

Moncton, Canada
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I and friends travelled to the Barcelo Maya Palace Deluxe in April. This was our 12 all-inclusive resort stay and this resort wonderful. The staff first and foremost are attentive, interested, very polite and helpful and absolutely make the resort. Every single encounter we had with the staff of this resort, was positive and pleasant. The food... More 

Was this review helpful? Yes 8
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. Caribe-Harlequin46 We are honored to know that we could make your stay a memorable moment, We have the fortune to be located in front of an ocean with beautiful colors which significantly improves the whole ocean view experience. We are aware that our staff members are our most valuable asset. You in advance for choosing us and I... More 

Hotel Review Summarization

What travelers say

  • Very good(64)
  • French restaurants(40)
  • Other resorts(27)
  • Adult pool(25)
  • Great time(24)
  • Room service(24)
  • Club premium(13)
  • Lobby bar(12)
  • Sea turtle(12)
  • Water park(11)
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