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All 15 Puerto Aventuras hotels

Barcelo Maya Palace Deluxe

4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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81%
Ranked #4 of 15 hotels in Puerto Aventuras
A recent review
4 of 5 stars reviewed yesterday
Kwyn_13 Albuquerque, New Mexico
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2,225 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (673)
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English first
Albuquerque, New Mexico
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

We emailed the resort about one week prior to departure to request adjoining rooms and make dinner reservations. Unfortunately, the room category we were in (Club Premium, pool view) does not have adjoining rooms but a note was added to our reservation requesting adjacent rooms. We were offered to upgrade to the presidential suite adjoining an oceanfront room but at... More

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GTA
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I came the first time and stayed at the Caribe (now being renovated). We loved Barcelo for kids and adults so we bought a Vacation Club membership. (see MIKEY if you plan on buying). We have also stayed at Tropical, and Colonial and both of those are great. The recreation team at Tropical under Oscar, and led by Emy is... More

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Saint Louis
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our second trip to Riviera Maya and our first at this location. We stayed at Iberostar Tucan last time and wanted to try something different. This place is beautiful with huge rooms (they are all suites) beautiful pools and beach, and good food. I thought the food here was better than Iberostar. The beach is wonderful and you... More

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US
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just got back, spent 16 days with my wife/kids/in laws--we had 2 rooms. The property is large and new, the grounds are lovely, and the beach is good. Th location is also good--bunch of cenotes right across the highway and lots of fish and awesomely turtles! to see in the ocean! The rooms and food are adequate, the food in... More

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Caledon
1 review
3 of 5 stars Reviewed 2 days ago NEW

Just got back from the Palace with 45 family and friends. Beautiful resort but it ends there. 2 kids were hospitalized for 3 days with a parasite from the pool or food. Under-staffed. Uncooked meats. Pool bar area stinks. AC was shut down 2 hours during dinner 2 nights in a row. Unacceptable for a 5*. We will not be... More

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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We just returned from Maya Palace Deluxe a few days ago. Some of the recent complaints I would agree with such as the long line for check in and the hard beds. The long lines could happen almost anywhere... maybe it is a little harder here because you just spent about an hour driving down from the airport, it's hot... More

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Walnut Creek, CA
Top Contributor
68 reviews 68 reviews
24 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just returned last night from our 5th or 6th visit to this resort. This was the BEST one yet. New management has made a big difference and the staff are so on top of things now. We had no problerms checking in/out for 3 rooms and different arrival times. We were able to schedule the specialty restaurants easily this time.... More

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Berkshire
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our Club Premium Junior Suite O/F room was based in the Yucatan building at the Tropical. It had a lovely view over the pool and distant ocean, and because we had room 7210, we had an L-shaped balcony with lovely hammock. The room itself was basic, but clean and spacious, with two (small) double beds, one of which sunk down... More

Review collected in partnership with Virgin Holidays

Was this review helpful? Yes 1
Hamden, Connecticut
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I was so concerned about the Barcelo Maya Palace after reading the reviews. But I was pleasantly surprised. The resort is absolutely gorgeous. And yes the resort is huge but my family did not mind walking after all the delicious food we ate! My family consisted of Me, my husband and our 2 sons-23 and 21 and our 18 year... More

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flower mound
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just got back last night from a 7 night stay at the Barcelo Maya Palace. All I can say is that it was amazing. We have travelled to Mexico, Jamaica, and Turks & Caicos. Beaches Turks and Caicos has been the resort we judge all family resorts by. The Maya Palace is now my teenagers #1 pick and they... More

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Very good(72)
  • French restaurants(48)
  • Adult pool(31)
  • Other resorts(31)
  • Great time(30)
  • Room service(27)
  • Club premium(17)
  • Sea turtle(17)
  • Lobby bar(16)
  • Water park(14)

Additional Information about Barcelo Maya Palace Deluxe

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Palace Deluxe 4*
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico

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Hotel & grounds (473)
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Bathroom (40)
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Pool/beach area (659)
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Expert photos: Taken by TripAdvisor travel experts

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Adults-Only Pool (20)
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Amenities (112)
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Beach (26)
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Junior Suite Deluxe Ocean Front Club Premium (45)
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Junior Suite Deluxe Ocean Front Club Premium - 2 (84)
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Kiddy Pool (8)
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Main Pool (16)
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Restaurants and Bars (109)
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Semi-Olympic Pool (5)
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Suite Deluxe Ocean Front Club Premium (64)
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The Hotel (104)

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Other (39)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 On the Beach Hotel in Puerto Aventuras #3 Spa Hotel in Puerto Aventuras #3 Luxury Hotel in Puerto Aventuras #3 Top resorts Hotel in Puerto Aventuras #3 Family Hotel in Puerto Aventuras #4 Business Hotel in Puerto Aventuras #4 Romantic Hotel in Puerto Aventuras
Hotel Class
Number of rooms
756

Questions & Answers

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1 question

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