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Barcelo Maya Palace Deluxe

4.0 of 5 Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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Barcelo Maya Palace Deluxe
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Barcelo Maya Palace Deluxe
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2,427 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Succasunna, New Jersey
Top Contributor
177 reviews 177 reviews
24 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed yesterday NEW

we have been to many of the hotels down the coast line and this is one of my favorites, service is great ,pools are nice and the food is great will go again the beach is great and long and is great for children

Was this review helpful? Yes 3
Moscow
Top Contributor
310 reviews 310 reviews
201 hotel reviews
408 helpful votes 408 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

+ a huge territory with plenty of space to walk or relax + beautiful sandy beach + spacious rooms - what I really don't get is why a 5* "luxury" property still charges its guests for basic things such as wi-fi (15$/day - really?). I don't understand the attitude - "if you already paid 5000$ to get here, you'll find... More

Was this review helpful? Yes 2
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Thefall. I have carefully read your comments and it is important for us to know your feedback thanks to them makes us constantly improve. About the extra charge for wifi, we are analyzing whether it could be included in the all inclusive package. In relation to that you had to wait 15 minutes for a table, sometimes there... More

Chanhassen, Minnesota, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Just returned Oct. 18 from our 2nd 7-day trip to The Palace. I recommend a non-stop transfer as it is close to an hour from Cancun airport. Overall we had another incredible experience. As many reviewers have said, feel free to make room requests ahead of time but don't be surprised if they are not followed. We had 2 families,... More

Was this review helpful? Yes 4
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Tim . I have carefully read all your comments and first of all I want to thanks the time you took to write all your good experiences that you and your family lived, it is flattering to know you had a wonderful holiday. Regarding to the incidents you had during your stay I offer my deepest apologies, your... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Great place to get away and enjoy with your couple or family. Very good food, I was surprised to see the quality of their food being this such a big hotel, excelent restaurants. The only thing that wasn't as good was the distance we had to walk to get to our room, it seemed forever to get there. If you... More

Was this review helpful? Yes 2
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Susie. Thank you very much for your feedback, hopefully your next visit with us you have again a great vacation. Yours sincerely Armando Becerra M. General Manager Barcelo Maya Palace More

australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

The plan was to stay here for 8 nights all inclusive with my wife and kids. The result was that we checked in quickly realized that this hotel offer abysmal service, high unending noise levels, appalling over-cooked cold terrible tasting food, cribs that do not fit a child older than about 1 year, bell service that takes in excess of... More

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Guest I am very sorry you had a bad impression of our service, so I offer you a sincere apology. I have carefully read your comments and it is important for us to know your feedback thanks to them makes us constantly improve I have carefully read each of your comments and I am amazed how many inconveniences you... More

1 review
3 of 5 stars Reviewed 3 days ago NEW

The hotel was great, aside from the front desk. Checking in and out was a huge hassel. I don't know that I would stay there again it was so frustrating. The wedding we were there for was beautiful, but I don't believe the bride and groom got their money's worth.

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. Alyssa. I have carefully read your comments and it is important for us to know your feedback thanks to them makes us constantly improve Best regards. Armando Becerra M. General Manager Barcelo Maya Palace More

Georgetown, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

We (3) were guests at a wedding in this hotel. All inclusive. We arrived about 2 pm and checked in OK, but we could not get our room key until 3 pm. So, off to the bar. The rooms are in accomodation blocks away from the main building. If you have problems walking, this is not a suitable Hotel. There... More

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Lloyd. I have carefully read all your comments and first of all I want to thanks the time you took to write all your good experiences that you and your family lived, it is flattering to know you had a wonderful holiday. Absolutely we have great facilities where all our guests enjoy a lot of them, like a beach... More

Richmond Hill, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We stayed at Barcelo Maya Palace Deluxe from Aug 29, 2014 to Sept 12, 2014. Sept 11, my wife noticed that her two silver chains and one silver pendant were disappeared from her handbag just one day before our leaving. We called to reception and reported about this crime. The security guys checked our room including our beds, suitcases, etc.... More

Was this review helpful? Yes 4
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Dimitry. I am very sorry you had a bad impression of our service, so I offer you a sincere apology. About this incident, it is very sad that you have rewritten this complaint, it is important to remind you that I replied to your e-mail where I told you that perhaps there was confusion because it appears that you... More

Ottawa, Ontario, Canada
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I started planning my wedding here in September 2013 (Wedding date October 11, 2014) I was getting a bit annoyed from the start I wanted to get my invitations out as soon as possible since I had gotten an excellent group rate from Air Canada. I also had guest traveling from Monterrey, Mexico. It would take the wedding planner 4-6... More

Was this review helpful? Yes 6
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Guest. I appreciate you taking the time to send us your comments and I offer a sincere apology for the inconveniences you have during your stay. I understand the inconvenience you had at your wedding, we are working so that these situations are not repeated again and improve our service. I have answered your comments by e-mail to your... More

Lincoln, Nebraska
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This was actually our second stay at this resort on a sales incentive trip through my job. While my wife and I aren't big fans of all-inclusive "mega resorts", I would give this one fairly high rankings in just about all categories. The grounds and the surroundings here were beautiful and beautifully maintained! We spent a lot of time at... More

Was this review helpful? Yes 5
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Guest. I appreciate you taking the time to send us your comments and I offer a sincere apology for any inconvenience with your American Express card. About American Express service we have reviewed our system and works normally like the other cards (Visa and Mastercard), possibly during his stay there was some technical fault. We have instructed our technical... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(72)
  • French restaurants(48)
  • Adult pool(31)
  • Other resorts(31)
  • Great time(30)
  • Room service(27)
  • Club premium(17)
  • Sea turtle(17)
  • Lobby bar(16)
  • Water park(14)

Additional Information about Barcelo Maya Palace Deluxe

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Palace Deluxe 4*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico

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