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Barcelo Maya Palace Deluxe

Travelers' Choice award winner
Hotel website
Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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Barcelo Maya Palace Deluxe
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3,257 Reviews from our TripAdvisor Community

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Traveler rating
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1,676
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (919)
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1 review
1 of 5 stars Reviewed yesterday NEW

There are four hotels at this resort we stayed at the palace the nicest of the four. Lines to check in and check out are terribly long. The literature/information given to you at check in is minimal at best. Our walk from the lobby to the room took 10 minutes. It actually took that long. The room was appointed nicely... More 

Was this review helpful? Yes 2
Los Angeles, CA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Was there 8 nights and couldn't be anymore dissapointed with this hotel... No pool side service - you have to walk to the snack bar to get food. You would expect a restaurant right in front of the pool but the snack bar is actually a walk to get to, makes no sense. The food was mediocre at best, they... More 

Was this review helpful? Yes 3
ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We just returned for Barcelo Maya Palace Deluxe and we enjoyed our vacation but even though this was our fourth time there, I don't think we will be returning. The resort is large, but not too large. We were able to walk everywhere or there is a bus that runs throughout the resort if you don't want to walk. The... More 

Was this review helpful? Yes 2
Omaha, Nebraska
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

This place is huge, there is a long walk to anything and everything. There is oddly unused developed spaces that simply add to time and effort to get around. The food was adequate but nothing spectacular to be found at the buffets but a few exotic selections for Americans, rabbit was offered on the meat table. Lots of fruits and... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My family visited the Barceló Maya Palace Deluxe the first week of June for seven days/six nights. We were traveling with my parents (both in their 60s), my husband and three children (two 18 year old boys and a 13 year old girl). My husband and I are lucky enough to travel a few times a year and have been... More 

Was this review helpful? Yes 3
Peru
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My family and I (party of 10) traveled recently to Barcelo Maya Palace in Playa del Carmen. The hotel is really amazing, beautiful pools and since we stayed at the Palace we had access to all 5 hotels in the complex which are really amazing. The food at the buffet is great, the rooms were clean and very large (at... More 

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Fort Collins, Colorado
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have stayed at the Barceló Palace in the Oaxaca building facing oceanfront the last 3 years for a 10 day vacation in the middle of May, 2015. This is the best all inclusive "family" resort in Mexico. That having been said, my wife and I travel as a 50 year-old couple. It is our experience that having kids around... More 

Was this review helpful? Yes 5
Orland Park, Illinois, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We were there for 8 days 7 nights. Right away we were greeted with drinks and got our rooms before the check in time. Only downside was one person in our group had a room in a different building. Beautiful rooms. Be warned the air conditioning shuts off in the rooms when the doors open and the staff leave the... More 

Was this review helpful? Yes 3
Chicago, Illinois
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is the 2nd Barcelo resort we have visited and it did not disappoint! We stayed at the Maya Caribe part of the resort and tried their new swim up rooms. Now we only want swim up rooms wherever we go! The hotel, hotel room and pools are very clean. Bed sheets could be a little less starched so they... More 

Was this review helpful? Yes 2
Totowa, New Jersey
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We came here for our family vacation for a 9 day trip. We came along with another family. This place is stunning and huge. It has everything you need right at your fingertips but there is a walk. The pools are all beautiful....palace is our favorite pool. The staff is great and consistent activities all day. I have 2 complaint,... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Very good(64)
  • French restaurants(40)
  • Other resorts(27)
  • Adult pool(25)
  • Room service(24)
  • Great time(24)
  • Club premium(13)
  • Lobby bar(12)
  • Sea turtle(12)
  • Playa del(11)
Questions? Get answers from hotel staff and past guests. Ask a question

3,848 photos of this hotel

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Hotel & grounds (722)
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Room/suite (245)
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Dining (272)
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Pool/beach area (985)
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View from room (65)
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Bathroom (49)
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Business center/function rooms (17)
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Family/play areas (78)
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1:25
Videos (7)
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Other (739)

Expert photos: Taken by TripAdvisor travel experts

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All expert photos (593)
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Adults-Only Pool (20)
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Amenities (112)
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Beach (26)
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Junior Suite Deluxe Ocean Front Club Premium (45)
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Junior Suite Deluxe Ocean Front Club Premium - 2 (84)
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Kiddy Pool (8)
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Main Pool (16)
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Restaurants and Bars (109)
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Semi-Olympic Pool (5)
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Suite Deluxe Ocean Front Club Premium (64)
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The Hotel (104)

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Other (76)
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