We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Barcelo Maya Palace Deluxe

4.0 of 5 Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Hotel website
Special Offer
Early booking offer
#4 of 15 Hotels in Puerto Aventuras
2,383 Reviews 4.5 of 5 stars
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Barcelo Maya Palace Deluxe
Professional photos View all
Browse nearby
Barcelo Maya Palace Deluxe
Write a Review

2,383 reviews from our community

Traveler rating
    1,305
    639
    267
    90
    82
See reviews for
1,246
625
12
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (710)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2383)
  • Mar-May only
    (634)
  • Jun-Aug only
    (793)
  • Sep-Nov only
    (431)
  • Dec-Feb only
    (525)
All months
Kendall Park, New Jersey
Top Contributor
74 reviews 74 reviews
25 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was my 3rd time to the Cancun area, my wife's first time, and we were both pleasantly surprised by how nice the Barceló Maya complex was. The architecture is beautiful, with fountains, statues and interesting touches, everywhere. Our guest room was large and everything was clean and modern. There are 3 a-la-carte restaurants at the Maya Beach Palace and... More

Was this review helpful? Yes
Haledon, NJ
Reviewer
3 reviews 3 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I are 44 and our 3 kids, ages 25, 15, and 11 had an amazing vacation at Barceló Maya Palace from Aug 26th – Sept 1st. We arrived and were so happy to see the resort is just as beautiful as the brochures. Truly a Palace! Check-in was a breeze. We arrived on a Tuesday at 2pm... More

Was this review helpful? Yes 7
HBarcelo-Maya-Palace, Менеджер по обслуживанию клиентов at Barcelo Maya Palace Deluxe, responded to this review

Dear Justlinii We would like to express our gratitude for sharing your impressions about your recent vacation. At Barceló Maya Palace Deluxe we have a strong commitment on continuous improvement; therefore your comments are very important. You may feel assured that we took good notes from your particular observations, in order to provide all of you unforgettable experiences. Moreover, it... More

Sault Ste. Marie, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Absolutely awesome place!! Our son and now daughter-in-law decided on this destination for their wedding. The staff went overboard to provide the most beautiful ceremony (Mexican traditional) on the beach, and the dinner was delicious. Our room was huge, beds very comfortable and overall were clean. It was our first visit to Mexico, and we were pleasantly surprised. Maybe a... More

Was this review helpful? Yes
HBarcelo-Maya-Palace, Менеджер по обслуживанию клиентов at Barcelo Maya Palace Deluxe, responded to this review

Dear janepaul1947 We would like to extend you our gratitude for selecting for your Wedding, and for sharing the impressions of your recent stay. it is satisfactory to read that you had an amazing time with us while you enjoyed the special amenities and facilities of the hotel Barcelo Palace Deluxe, tasted some delightful dishes at our a la carte... More

Contributor
11 reviews 11 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and three teenagers stayed here last year. We were thoroughly impressed with the whole resort. The grounds were immaculate and everything was clean. The two buffets at every meal was great and the restaurants were awesome. Stay as long as you can afford to because there is so much to do and its very relaxing. I plan on... More

Was this review helpful? Yes 1
HBarcelo-Maya-Palace, Менеджер по обслуживанию клиентов at Barcelo Maya Palace Deluxe, responded to this review

Dear whatadude Thank you for sharing with us your Barceló Maya Palace Deluxe experience. It is a real gratification for us to know that you have enjoyed all the benefits, services. We appreciate your recommendations. It would be an honor for us to receive you again at Barceló: your home at the Riviera Maya. Kind regards. Barceló Maya Palace Deluxe More

Dixon, California, United States
1 review
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I LOVE the Palace and have been there 5 times now. We have traveled alone and brought friends, who also fell in love with the resort. The staff is fabulous, the beach and ocean are awesome, even the food is good! Here comes the "but". Barcelo, PLEASE PLEASE PLEASE get new mattresses!!!!!!!!! You have a high class... More

Was this review helpful? Yes 15
HBarcelo-Maya-Palace, Менеджер по связям с общественностью at Barcelo Maya Palace Deluxe, responded to this review

Dear Christine A Thank you for sharing your experience during your recent visit. It pleases us immensely to know that we were able to take your vacation experience to a higher level. Our goal is to generate feelings of being special because really our guests are very special to each and every one of us. About the beds, I would... More

Mandeville
Top Contributor
52 reviews 52 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

I'd like to give it 5 stars, but I guess we can find fault with anything. This place makes it hard, though. You will be perfectly satisfied with most everything here. Your room provides you a refrigerator and bar with a variety of sodas, beer, and snacks. It is refilled daily - NO CHARGE. Some top notch inclusive resorts that... More

Was this review helpful? Yes 2
Spring, Texas, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Top notch staff helped make this trip way beyond expectations. We were on our first big family trip with our baby that had just turned 1 year old. Most the wait staff knew our baby by name, and when she would throw silverware to the floor, they would promptly hand her a clean one. Little details went a long ways.... More

Was this review helpful? Yes
HBarcelo-Maya-Palace, Менеджер по связям с общественностью at Barcelo Maya Palace Deluxe, responded to this review

Dear Scott F it is a real gratification for us to know that you have enjoyed all the benefits, services Our main goal is that all our guests have a pleasant stay and a happy return home; we are pleased to know that you enjoyed your vacation. Thank you for your preference! It will be a pleasure to host in... More

Sulphur Springs, Texas
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is great! Top shelf drinks. Great food & service. Dive shop on site is great. Must visit! Don't make a mistake by going anywhere else. While visiting go visit some of the lower level barcelo resorts down the beach and you will see what I mean.

Was this review helpful? Yes 4
HBarcelo-Maya-Palace, Менеджер по связям с общественностью at Barcelo Maya Palace Deluxe, responded to this review

Dear wildmancherry First of all receive our greetings from Riviera Maya and thanks for your comments on Tripadvisor. We are glad to know that you had a wonderful time in this paradise and it would be a pleasure to host you once again. Greeting from the Riviera Maya. Barceló Maya Palace Deluxe More

Sacramento, California
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Booked our trip in advance on Aug 02, 2014. For our family reunion vacation happening Jan 14, 2015. Today is Sept 17, 2014 prices dropped dramatically, I'm able to get a package (air and room) $400 less than I paid just for the room at Barcelo.com. Barcelo.com states " Free Cancellations before 01/12/2015" Tried canceling on line, they wanted to... More

Was this review helpful? Yes 5
California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent 10 days at the Palace. We did do club premium as a treat this year. It was nice and use of wifi was good for us. We have been to this resort group for the past 7 years - so yes, we do like it. Things have improved some from last year - the selection for lunch seemed... More

Was this review helpful? Yes 8
HBarcelo-Maya-Palace, Менеджер по обслуживанию клиентов at Barcelo Maya Palace Deluxe, responded to this review

Dear beachlady10 Thank you for the positive feedback on TripAdvisor. It is magnificent to know that you had an excellent experience, enjoying all the amenities and services offered at our paradise! We would love to host you again in the future. Barceló Maya Palace Deluxe More

Do you own or manage Barcelo Maya Palace Deluxe?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Barcelo Maya Palace Deluxe? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(72)
  • French restaurants(48)
  • Adult pool(31)
  • Other resorts(31)
  • Great time(30)
  • Room service(27)
  • Club premium(17)
  • Sea turtle(17)
  • Lobby bar(16)
  • Water park(14)

Additional Information about Barcelo Maya Palace Deluxe

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Palace Deluxe 4*
Number of rooms: 756
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Barcelo, Amex, Caribbean Online Mgt Corp., getaroom.com, BookIt.com, Priceline, Odigeo and Tingo so you can book your Barcelo Maya Palace Deluxe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico

3,128 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2480)
Viewed
Pool/beach area (668)
Viewed
Room/suite (181)
Viewed
Hotel & grounds (473)
Viewed
Bathroom (41)
Viewed
Dining (152)
Viewed
View from room (48)
Viewed
Business center/function rooms (8)
Viewed
1:25
Videos (6)
Viewed
Family/play areas (48)
Viewed
Other (855)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (593)
Viewed
Adults-Only Pool (20)
Viewed
Amenities (112)
Viewed
Beach (26)
Viewed
Junior Suite Deluxe Ocean Front Club Premium (45)
Viewed
Junior Suite Deluxe Ocean Front Club Premium - 2 (84)
Viewed
Kiddy Pool (8)
Viewed
Main Pool (16)
Viewed
Restaurants and Bars (109)
Viewed
Semi-Olympic Pool (5)
Viewed
Suite Deluxe Ocean Front Club Premium (64)
Viewed
The Hotel (104)

Management photos: Courtesy of the property manager

Viewed
All management photos (56)
Viewed
Pool/beach area (14)
Viewed
Room/suite (3)
Viewed
Business center/function rooms (1)
Viewed
Other (38)
Hotels you might also like...
Check In Check Out
Price Your Stay