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All 15 Puerto Aventuras hotels

Barcelo Maya Palace Deluxe

4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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Barcelo Maya Palace Deluxe
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3 of 5 stars reviewed today
Fedeuy Playa del Carmen, Mexico
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1,969 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Playa del Carmen, Mexico
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed today NEW

I probably have mixed emotions about this place. I ll begin with the bad...the front desk: terrible check in, no information, no interest, no smile. The worst I ever had in any hotel. While they were doing the registration they ask for my Passport which happened to be in my lougage, few meters from the front desk, so it took... More

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Marquette, Michigan
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed today NEW

Well, gonna try to keep this short and stay positive. I was down here with my daughter and her girl friend for their senior HS trip, so this was a big change not having my other family members with. My advice is to decide what you are looking for in a resort. Small or large, quiet or noisy, ocean view... More

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Rochester, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just returned from the Maya Palace Deluxe and have only good things to say about the resort. We stayed at the Palace Deluxe on the recommendation of friends who had stayed there and enjoyed all aspects of the resort. Our room was a pool view, and, yes, a five or ten minute walk to the buffets, however, we ate... More

Was this review helpful? Yes 3
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Ms.Munimula, Thank you very much for taking a few minutes of your time to share your comments, suggestions and recommendations on tripadvisor. The comments of our guests are very enriching as they day by day help us to improve the satisfaction of all our guests. It will be a pleasure to have the oportrunidad to attend your family once... More

Novi MI
Contributor
13 reviews 13 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Room - I would call them standard - nothing more and probably less. 4 days in a row our room key wouldn't work and it is a LONG walk to the lobby front desk to report this and get it fixed. Then they finally replaced the card reader on our door. TV broken and they came and swapped it out.... More

Was this review helpful? Yes 2
Ventura County
Reviewer
5 reviews 5 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I did a lot of research on all-inclusives- I travel quite a bit and at least once a year we try and do something really fun and I expect things to be, well nice. I do consider myself a hotel snob- I don't mean to but I notice this when we stay somewhere that is less the "standard"- you need... More

Was this review helpful? Yes 19
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Mr/Ms. TravelinM, Thank you for the time that you have taken to share your comments and suggestions, as they help us to improve every day. It will be a pleasure to host your family in the future. Best regards, Armando Becerra General Manager Barceló Maya Palace Deluxe More

Novi, Michigan
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel "complex" has been upgraded nicely with the addition of the Palace/Premium. It has an awesome beach, excellent pool layout, well managed restaurants, and overall cleanliness. The workers are very friendly but don't push them beyond their comfort zone. We purchased the oceanfront Premium package which we felt was a total waste of money as we never received many... More

Was this review helpful? Yes 2
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. John, We are very sorry you had a bad perception of our Club Premium service and wish we could be informed if you did not have a service to assist you immediately. We appreciate your comments. Best Regards, Armando Becerra M. General Manager Barceló Maya Palace Deluxe More

Ottawa, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I created an account just to review this hotel. If I had read all these negative reviews before my vacation at the Barcelo Maya Palace Deluxe, I probably wouldn't have stayed there. However, In April of 2014 I went as part of a wedding party, so it was never really a choice. After my experience there, you could not PAY... More

Was this review helpful? Yes 4
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Bandy, We have carefully read your feedback regarding your stay at Barceló Maya Palace Deluxe and we are surprised that you mention that you stay was a nightmare as normally we have very good comments from our guests. At this point we feel necessary to mention that we have a great variety of food with a rol of... More

Atlanta, Georgia, United States
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had a FABULOUS time at Barceló! Highly recommend it! The food is great - - fresh calamari, lobster, shrimp, steak . . . ooh . . . it's delicious. And the watermelon . . . OMG . . . the watermelon! So good!! First of all, stop comparing places, just go! And when you do, here are a couple... More

Was this review helpful? Yes 10
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr/Ms. Profant, Barceló Maya Palace Deluxe appreciates the time that you have taken to send us your feedback through Tripadvisor regarding your recent stay. It is gratifying that the work of our employees as Alberto Ruíz is reflected in your good comments. We appreciate your time and hope to have the honor of serving you again. Warm regards, Armando... More

Sammamish, Washington
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We absolutely loved just about everything this hotel had to offer. One of the best vacations/hotels we have experienced. Will try to keep this easy to read by category: Location: beautiful beach front location, away from town but close enough that if you want to go to PDC its just a 20 minute cab ride away. Good but not great... More

Was this review helpful? Yes 6
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Mark, We appreciate your comments, since they help us to constantly improve. Thank you very much for your review. Sincerely, Armando Becerra M. General Manager Barceló Maya Palace Deluxe More

Toronto, Canada
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed March 23 to 30th and had booked 4 rooms for 15 people age 1 to 75. This was our 3rd time to the Riviera Maya and had stayed at the El Cid Resort previously. We had very realistic expectations and were quite satisfied with our stay. Check in: We had booked a private shuttle and arrived before the... More

Was this review helpful? Yes 6
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear. Ms. KaySeee, Your comments are important to the success of our resort, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs and expectations. The same way it is a pleasure to know that you enjoyed your stay. We appreciate your preference and we hope to host... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(72)
  • French restaurants(48)
  • Adult pool(31)
  • Other resorts(31)
  • Great time(30)
  • Room service(27)
  • Club premium(17)
  • Sea turtle(17)
  • Lobby bar(16)
  • Playa del(14)

Additional Information about Barcelo Maya Palace Deluxe

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#4 Business Hotel in Puerto Aventuras
#10 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Palace Deluxe 4*
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Also Known As:
Barcelo Maya Palace Deluxe Hotel
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Maya Palace
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico

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