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Barcelo Maya Palace Deluxe

4.5 of 5 Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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Barcelo Maya Palace Deluxe
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Barcelo Maya Palace Deluxe
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2,685 reviews from our community

Traveler rating
    1,486
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1,396
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Roselle, NJ
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed yesterday NEW

If you have been to All-Inclusives and like them then you might like it here as well. This was our first experience and we did not like it at all. Too many children - including infants at a New Year's event. Very bland, cold and unappealing food at the buffets. There are sit-down restaurants but impossible to go as they... More 

Was this review helpful? Yes 1
Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I don't know why anyone would give this resort anymore than 3 stars. We visited Barcelo Maya Beach Resort this past week from Tuesday-Thursday. Friends were visiting for a concert, so we decided to go along and enjoy the sunshine as well. I don't get to travel much, and have to work really hard to save money to visit places... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My family (with an 11 year old and an 8 year old) returned on January 24 from a week at the Palace, and couldn't be happier. We booked a Club Premium Oceanfront room, and requested a third floor room with 2 beds (via email about 5 days before). After a very quick check-in, we found that we got just what... More 

Was this review helpful? Yes 2
colorado
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Spent a week at the Palace in January 2015. Loved it! It was out second time there and it was just as good or better than I remembered.The food was great at the buffets and at the restaurants. The service was wonderful! My favorite waiter in the buffet was Yashua (sp?). My favorite cocktail server was Ruth at the bar... More 

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Athabasca, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first trip to the Myan, we were treated like Royalty! We had family (who have been coming back to the Barcelo Palace for the past 5 years) greeting us along with the hotel staff! Checking in to the Palace was easy and very quick. The rooms and grounds were immaculate, our suite faced the garden, we enjoyed... More 

Was this review helpful? Yes 3
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We spent two weeks from Jan 3 to 17th 2015 and had a great time. The resort is beautiful, the food, the beach, the staff, so wonderful, didn't get everyones names, but all the wait staff were excellent! Around the pool, Ruth Cordova and Esmerelda were so special.. always a smile and remembered what we liked. Our room was on... More 

Was this review helpful? Yes 3
Vancouver, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

As the title says this was our 4th year in a row to the Barcelo. This year we got a very unexpected and lovely upgrade to the Palace as we were originally booked at the Colonial. Checkin was a breeze and took about 15 minutes only because the room they originally gave us had a king bed and I needed... More 

Was this review helpful? Yes 5
Silver Spring, Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our first time to the Riviera May and we had a GREAT time. The hotel was beautiful and clean, the food was varied and plentiful, and the beach was amazing. We would love to come back! P.S. The only a la carte I would not recommend would be the Mexican one.

Was this review helpful? Yes 2
Christchurch, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 10 nights at the Palace and enjoyed every minute of it. It was so relaxing and we had one of the quietest rooms in an hotel we have ever stayed in. Staff were very friendly and helpful. The food and variety were very good. Most impressed with the Caribe seafood restaurant. The variety of restaurants offered throughout the... More 

Was this review helpful? Yes 5
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace Deluxe, responded to this review

Dear JenbNZ, We are very honored to know how wonderful was your vacation at Barcelo Maya Palace Deluxe, we have may of rooms that are very peaceful and quiet. Our great gastronomical options is something that our guest appreciate. The great service provided by the entire staff, is something that we work every day. We are very eco friendly resort... More 

Orangeville, IL
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Irving Ayala was the best waiter at Barcelo Maya! He is in the Carribean restaurant! Thanks Irving! We loved the rest of the resort too! Food was very good at the French restaurant too! The beach was a bit rocky so bring water shoes. Rooms are super nice! I definitely recommend Barcelo Maya Palace.

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Barcelo Maya Palace Deluxe, responded to this review

Dear loosart, Barceló Maya Palace Deluxe appreciates the time that you have taken to send us your feedback through Tripadvisor. It is gratifying that the work of our employees like Irving Ayala is reflected in your good comments. Hope to have the honor of serving you again as you deserve!! Warm regards, Customer Service Barceló Maya Palace Deluxe More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(72)
  • French restaurants(48)
  • Adult pool(31)
  • Other resorts(31)
  • Great time(30)
  • Room service(27)
  • Club premium(17)
  • Sea turtle(17)
  • Lobby bar(16)
  • Water park(14)

Additional Information about Barcelo Maya Palace Deluxe

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Barcelo Maya Palace Deluxe 4.5*
Number of rooms: 756
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Caribbean Online Mgt Corp., Barcelo, Amex, Expedia, Orbitz, Despegar.com, Travelocity, Booking.com and Tingo so you can book your Barcelo Maya Palace Deluxe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#3 Top resorts Hotel in Puerto Aventuras
#3 Romantic Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#5 Business Hotel in Puerto Aventuras

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