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Barcelo Maya Palace Deluxe

Travelers' Choice award winner
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Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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1 room 1 guest
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Barcelo Maya Palace Deluxe
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3,366 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (934)
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  • All months
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Seattle, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed yesterday NEW

I have posted this same review a couple times and Trip Advisor keeps deleting it, and won't respond as to why. So I'm going to be brief and hopefully it sticks, because I really think others who are considering this resort should know of our experience. My husband and I stayed at this resort for almost a week, and exclusively... More 

Was this review helpful? Yes 1
Las Vegas, Nevada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We actually changed our hotel to this hotel last minute. I didn't realize this seaweed problem was as intense as it was in playa del Carmen and once I did, I immediately switched to this property and boy am I glad I did! I traveled about 20 minutes in either direction and there was not only a lot of sea... More 

Was this review helpful? Yes 1
Ottawa, Canada
2 reviews
4 of 5 stars Reviewed yesterday NEW

this hotel and its grounds were extensive and expansive. A visit there in early December was a good time to visit because the resort was nearly half empty, giving us good access to beach chairs and restaurants and any of the extra curricular activities that we chose. The service was always courteous and friendly. There were many pools to chose... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 5 days ago NEW

This is one of the best hotel in Mexico. Loved about everything for our first trip three years ago, this time return to it and it has a lot of new renovation but they started to charge money on a lot of things at Maya mall. One less star due to the $21 charge per person for a small water... More 

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace Deluxe, responded to this review

Dear Joy W, We would like to thank you for choosing to stay at Barcelo Maya Palace Deluxe. Our hotel is devoted to providing excellent facilities and different services that allows you to enjoy a wonderful experience and we loved to know that you had a comfortable stay at our hotel. Thanks for sharing your opinion and please feel free... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We stayed 8/19/2015 to 8/24/15 in a Junior Suite Deluxe. 1. The first day of our stay. Upon check in I informed the Front Desk that we are a family of 4 and needed two beds. Unfortunately when we got to our suite and we find out that there is only one king bed in the suite. I placed a... More 

Was this review helpful? Yes 6
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace Deluxe, responded to this review

Dear Rajendra K, We take this opportunity, to apologize for such bad image you have from us. It is important to mention that the location or the bedding it is based on the availability of the hotel, as the next day a room change was offer to have two beds, but was cancelled by you as you had activities for... More 

Kansas City
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Took us 5 years to get back to the Palace but had a great vacation. We checked out all the resorts and saw how the Beach resort had changed. In my opinion it looks more modern. And I preferred the old look. Also, the new mall is very modern. They were doing construction right out of our room. Didn't ever... More 

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace Deluxe, responded to this review

Dear Corine2222, Allow me to thank you, for this moment that you share, and letting other viewers, know about your second visit to the complex. As you mention the complex is being renovated, with more activities, for all of our guest. We are working in order to become a best option for everybody. We certainly would be honored, to host... More 

Ada, Michigan
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for two days after a 3 day stay at the Hard Rock Hotel down the street for a work trip. We stayed in an ocean front room and it was just beautiful. The pool were amazing and where is big as I've ever seen. The food in the buffets were great, we didn't make... More 

Was this review helpful? Yes 1
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace Deluxe, responded to this review

Dear Sumestor, We are delight to know that your stay at Barcelo Maya Palace Deluxe was enjoyable and was able to enjoy most of our facilities and especially our service. Let me inform you that we are working to meet the needs of our guests in relation to wireless service. We appreciate being your best choice for your holidays in... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent service and the kids club was amazing, our 6 year old had a fabulous time thanks to Ilela and Fabiola, thanks guys ! We used the club mostly for 2-3 hours a day but there is an option to leave them until 8:30 pm and there are other kids around. Our son really enjoyed this and the activities are... More 

Was this review helpful? Yes 2
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace Deluxe, responded to this review

Dear Sumestor, The Barcy Club staff, are so happy to know that your son, had a great time, and that all the activities that every day we have were much of your satisfaction. The Animation teem, will have a great activity for everybody. Please let us host you on your next visit to the Riviera Maya. Kind Regards, José Luis... More 

Providence, ri
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The Bad: Poor service from management. Here is why: I booked this reservation about 8 months before my arrival. I had been communicating with different managers about activities (Adrian Avila Rodriguez), spa (Carlos Ochoa), dinner reservations (Jose Luis Serratos) and such no issues, at least it seem that way. When I got to the resort to check in, first I... More 

Was this review helpful? Yes 4
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. ysabel_2088, I read with much interest your comments and we are very sorry that has taken a bad impression of our services, so I offer a sincere apology. Although the majority of our comments from our guests are excellent, it is always very important to analyze all the feedback from our customers, as they are the ones who... More 

1 review
4 of 5 stars Reviewed 1 week ago

From the moment I got there till the moment I left the staff was great. The food and service at all the restaurants and all the bartenders were amazing. I loved everything about it and I definitely will recommend this resort to all my friends and family. Thank you for making me and my friend feel welcomed.

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. Zenia M, First of all, thank you for choosing Barcelo Maya Palace to enjoy the beauty of the Riviera Maya. It is a pleasure to know that your stay was enjoyable We appreciate the time to share your comments help us to improve in all areas. we also appreciate that you let us be part of a pleasant... More 

Hotel Review Summarization

What travelers say

  • Very good(64)
  • French restaurants(40)
  • Other resorts(27)
  • Adult pool(25)
  • Room service(24)
  • Great time(24)
  • Club premium(13)
  • Lobby bar(12)
  • Sea turtle(12)
  • Playa del(11)
Questions? Get answers from hotel staff and past guests. Ask a question

3,964 photos of this hotel

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Hotel & grounds (724)
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Room/suite (249)
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Pool/beach area (995)
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Bathroom (49)
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Dining (272)
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Business center/function rooms (17)
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Videos (6)
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Adults-Only Pool (20)
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Amenities (112)
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Beach (26)
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Junior Suite Deluxe Ocean Front Club Premium (45)
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Junior Suite Deluxe Ocean Front Club Premium - 2 (84)
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Kiddy Pool (8)
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Main Pool (16)
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Restaurants and Bars (109)
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Semi-Olympic Pool (5)
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Suite Deluxe Ocean Front Club Premium (64)
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The Hotel (104)

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