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Barcelo Maya Palace Deluxe

Travelers' Choice award winner
Hotel website
Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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Barcelo Maya Palace Deluxe
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Barcelo Maya Palace Deluxe
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3,030 reviews from our community

Traveler rating
    1,688
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    324
    112
    95
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1,558
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14
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (868)
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Boston, MA
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We traveled here with a group of 4 families - 17 people- aging in range from 13-60. This was my first experience of an all inclusive resort and I was very skeptical, but boy was I wrong. We booked through Apple Vacations so they transfer service was there to meet us at the airport and the drivers were very helpful... More 

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 2 days ago NEW

We just got back yesterday from the resort. Absolutely exceptional property. It is 5 resorts total and as a guest of the Palace Deluxe you have access to all the restaurants and amenities of all the resorts on the property. Booze is top shelf unlike many other all-inclusives. The food was outstanding at all the a-la-carte restaurants as well as... More 

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 2 days ago NEW

I love it there. we were first time in Mexiko. we were impressed. it is absolútny a luxory hotel. Everything was percent. And I am love bath in our apartment. it was big as my flat. Staffs were nice and professional. And I met wonderful man :). I hope that i'II be back. muchas gracias por todo

Was this review helpful? Yes 1
Playa del Carmen, Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I would love to say big Thank YOU to everybody in the hotel Barcelo maya Palace for amazing experience for me and my family. I am living now for almost 10 years in riviera maya and know realynwell a lot of hotels but Barcelo maya Palace is going to stay for me like the best of all. My family had... More 

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Londonderry, New Hampshire
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I traveled here with my husband, three daughters (ages 17,15, and 11) and my mother-in-law. We stayed from April 24-May 2nd. The resort is about an hour ride from the airport and we had no issues getting there. Check in was quick but they couldn't put us in adjoining rooms, as we requested, but it all worked out fine in... More 

Was this review helpful? Yes 5
Trumbull, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Best all inclusive resort we have been to yet. Very big and beautiful, wonderful service. So much to do. Access to so many restaurants. The Pool is enormous and we fed sea turtle on the beach. My kids loved the games run poolside each day like water polo and beach Olympics. We also played basketball, archery and table games. Rooms... More 

Was this review helpful? Yes 1
Victoria Capital Regional District, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We (two couples) arrived at the Barcelo Mayan Palace for the very first time in May 2015. We stayed there for 6 fabulous days and enjoyed the surroundings, the amazing pools, exceptional food & drink, superb rooms and generally very good customer service. It seemed such a tragedy that a hotel with this much going for it would fall flat... More 

Was this review helpful? Yes 5
Philadelphia, Pennsylvania
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Let me start by saying we loved the resort, it was beautiful! I would definitely return. Very clean, food was good, and the staff was great. My kids loved being able to snorkel with sea turtles, amazing! The only thing we were VERY disappointed in was the front desk. We have stayed many places and this was just unacceptable! At... More 

Was this review helpful? Yes 5
Windsor, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I travelled here with my family including 2 kids age 8 and 4 in late April. From the airport I used USA transfers to/from the resort. I have used them several times in the past and highly recommend. They are fast courteous and above all it is private transportation. The ride is about an hour and 15 minutes. This was... More 

Was this review helpful? Yes 6
Newark, NJ
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is my fourth stay at this hotel. This stay start date was May 13th and it is now May 19th. I have previously rated this hotel 5 star for a variety of reasons, however at the conclusion of my stay which is the 20th I will have a new assessment based on feedback I receive from management. There were... More 

Was this review helpful? Yes 6
Hotel Review Summarization

What travelers say

  • Very good(64)
  • French restaurants(40)
  • Other resorts(27)
  • Adult pool(25)
  • Room service(24)
  • Great time(24)
  • Club premium(13)
  • Lobby bar(12)
  • Sea turtle(12)
  • Playa del(11)
Questions? Get answers from hotel staff and past guests. Ask a question

3,645 photos of this hotel

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Pool/beach area (917)
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Hotel & grounds (697)
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Dining (261)
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View from room (62)
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Room/suite (237)
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Business center/function rooms (16)
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Bathroom (49)
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Family/play areas (76)
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1:25
Videos (6)
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Other (675)

Expert photos: Taken by TripAdvisor travel experts

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Adults-Only Pool (20)
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Amenities (112)
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Beach (26)
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Junior Suite Deluxe Ocean Front Club Premium (45)
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Junior Suite Deluxe Ocean Front Club Premium - 2 (84)
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Kiddy Pool (8)
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Main Pool (16)
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Restaurants and Bars (109)
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Semi-Olympic Pool (5)
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Suite Deluxe Ocean Front Club Premium (64)
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The Hotel (104)

Management photos: Courtesy of the property manager

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All management photos (56)
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Pool/beach area (14)
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Room/suite (3)
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Business center/function rooms (1)
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Other (38)
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Amenities