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All 15 Puerto Aventuras hotels

Barcelo Maya Palace Deluxe

4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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Ranked #3 of 15 hotels in Puerto Aventuras
A recent review
5 of 5 stars reviewed yesterday
Wendy G
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2,325 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (699)
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English first
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I have visited this property 5 times. We started out at the Colonial Beach, and made our way up to the palace. This hotel is extremely clean, all of the staff are very polite and accommodating, and the grounds are beautiful. The food is always fresh and high quality. There is always something different at the buffet... More

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Westbury, New York
1 review
3 of 5 stars Reviewed yesterday NEW

We have recently returned from a group family trip. Although there were some very nice things about this resort, what will linger in my memories of this trip is the poor, very frustrating customer service. Confirming the hotel booked pick up and drop off to/from the airport is a series of tasks that left us worried up to the last... More

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Pennsylvania
1 review
3 of 5 stars Reviewed 2 days ago NEW

We just came back from Barcelo Maya Palace Deluxe. We actually combined Iberostar Cancun and this place, a total of 9 nights trip. There were good/bad about this resort. Pros: *Beach - Absolutely fantastic. It was beautiful and we had a great time there. *Resort - Beautiful architecture and nice buildings. *Food - It was pretty good especially dinner. *Room... More

Was this review helpful? Yes 2
Clarkdale, AZ
Contributor
13 reviews 13 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I cannot understand any of the negative comments that I have read regarding this hotel. It is beautiful, clean, has amazing food and a friendly staff. Everyone, from maintenance workers to management, offered us a cheery "hola" at every encounter. The beach is beautiful and offers great snorkeling. We saw sea turtle, rays, reef fish and even a couple barracudas.... More

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Knoxville, Tennessee
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We've been going to this area since the only hotels were the Americana and the Casa Maya. We love the people, the weather and the food and activities. We've gravitated down to Cozumel and Playa del Carmen and now we stay at the Barcelo Maya Palace all the time. The resort is huge with four major hotels on it. Each... More

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Phila
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This was our second stay and we loved everything except the check in/out. It was very unprofessional and took forever!!!!! Rooms were great, very clean, comfortable beds, enough space for a big family. Buffets and restaurants were very good at the palace, Kyoto was excellent, spanish and Capri not so good. Beach was perfect!

Was this review helpful? Yes 2
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace Deluxe, responded to this review

Dear belovita, Thank you for have taken some of your time, and given us your comments about your recent stay, all comments mention have been taken and have analyzed discussed with our staff, I can assure you that we are working on them, we do hope you give us the opportunity to show you the kind of service you deserve.... More

north west
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After reading the reviews before we came I was worried - however I did not see anything to justify the negative comments made by others. Check in was smooth and quick and we were given a drink (strange melon bellini) as we checked in and offered bottled water. The room was just amazing - they had really thought of everything.... More

Was this review helpful? Yes 2
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace Deluxe, responded to this review

Dear rebecz456, Thank you so much, we have posted your review on our staff board, therefore all our co workers can see how there effort has been qualified, at times we are given different reviews, but all reviewes we take them and try to improve. Warm Regards, Jose Luis Serratos More

Freeport, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is the 2nd time my family and I have come to this resort. The first time, we stayed in the Colonial. It was amazing and I always said it was my best vacation ever. We decided to upgrade to the Palace this time & it's even better. We did not have to wait long for check in at all.... More

Was this review helpful? Yes 3
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace Deluxe, responded to this review

Dear Christina 187, It is so kind of you to acknowledge all and each one of the employees at the hotel. Our main goal is to make everybody's vacation the best. For us, it would be kind to host you once again. Kind Regards, Jose Luis Serratos. More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Just returned from a week at the barcelo maya palace. Without a doubt this is the best hotel i have stayed in. The food was excellent, the staff friendly and very helpful, the rooms were clean and luxurious. The pool areas and beach were clean and all the grounds are well maintained. We have already recommended the barcelo to friends... More

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HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace Deluxe, responded to this review

Dear Da-plum, How kind of you take in consideration, letting us host you and your family for a second time. If that is the case please let us know so will be eagerly expect you. Best Regards, Jose Luis Serratos. More

Nashville, Tennessee
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had a VIP reservation in here. We had a check in in a private area, made us feel very special. Upon arrival to the room we got a bottle of tequila waiting for us and later they brought us a bottle of sparkling wine and sweets. Also with VIP you get a free room service (otherwise $97 per order,... More

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace Deluxe, responded to this review

Dear Hooligun, We cannot thank you enough for such nice review, to all of us means a lot. We would be thrilled to host you once again. Best regards, Jose Luis Serratos. More

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Hotel Summarization (Beta)

What travelers say

  • Very good(72)
  • French restaurants(48)
  • Adult pool(31)
  • Other resorts(31)
  • Great time(30)
  • Room service(27)
  • Club premium(17)
  • Sea turtle(17)
  • Lobby bar(16)
  • Water park(14)

Additional Information about Barcelo Maya Palace Deluxe

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Palace Deluxe 4*
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico

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Beach (26)
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Junior Suite Deluxe Ocean Front Club Premium (45)
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Junior Suite Deluxe Ocean Front Club Premium - 2 (84)
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Kiddy Pool (8)
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Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Family Hotel in Puerto Aventuras #3 Top resorts Hotel in Puerto Aventuras #3 Luxury Hotel in Puerto Aventuras #3 Spa Hotel in Puerto Aventuras #3 On the Beach Hotel in Puerto Aventuras #4 Romantic Hotel in Puerto Aventuras #5 Business Hotel in Puerto Aventuras
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Number of rooms
756

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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