We stayed at the Palace Jan. 26-Feb. 1, 2012, and we had the best vacation of our lives! We arrived at around 1:30 p.m. after a private transfer via USA Transfers (which took almost exactly one hour, including a bit of slower traffic, from Cancun airport. On our way back, it took about 50 mins). Check-in was easy, and since... More

This trip rated as overall fantastic. Family Overview: Travel yearly to Carribean/Mexico, 4.5 - 5 star, 2 adults, 2 kids General: Hotel, grounds, pool, etc kept immaculate as you'd expect at a 5-star. There are always people puttering about trimming hedges, cleaning bricks, etc. Some people mentioned poor english by staff, this is very true, but not a negative for... More

We stayed in August and I just read a review about a lawsuit and am so surprised. The people are friendly and always smiling. The grounds are not that big unless you walk thru all 5 barcelo hotels. There was a buffet always open and the food was pretty good for Mexico all inclusive. The premium liquor was used when... More

Stayed at the palace 2/1-6. We had booked the colonial, but were upgraded on arrival to the palace. This was our first trip to mexico and to an all inclusive. The public spaces, landscaping, pools and beach were all outstanding. The staff were friendly and extremely helpful. Our room was spacious and very clean and well designed. The beds were... More

We stayed at the Barcelo Maya Palace January 24-31, 2012. The resort is absolutely amazing! We felt completely safe and at ease everywhere on the resort. The resort is massive so be prepared to walk but it is worth it. The buffet restaurants have a good selection of food for all the meals and they try to have different items... More

This is a location cruise ships wish they could dock for a day. It's paradise without a time schedule. With a young family of children 7,6 and 4 energy levels and interests can change rapidly. It's nice to have choices and not be restricted to one activity. The kids pool and beach are monitored by a life guard. The kids... More

The service is a big zero. According to Cheap Caribbean rep in Cancun, Toni, Barcelo Maya Palace is considered a 5-star; TripAdvisor reviews give it 4 ½. Proceed with caution if you think “stars” mean service. We received a total of 3 unsolicited calls at 9:30am from Damian of Olympus Tours. He called the first (Friday), second (Saturday), and fifth... More

We stayed at the palace from jan 22-feb1st. When we arrived we thought how beautiful. It really did match there pictures that we had seen. Check in was a amazing we where done and in our room in no tme at all. Our rooms all i can say is wow! . You can feed the fish in the ocean and... More

We stayed at the Palace from Boxing Day to Jan 9th. From start to finish, the 14 days was very close to perfect! How can anyone not like perfect?? Check in was amazing - as we were Premium, which meant that we went into an office with comfy chairs to check in! They were very helpful and explained everything. We... More