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All 15 Puerto Aventuras hotels

Barcelo Maya Palace Deluxe

4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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Barcelo Maya Palace Deluxe
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A recent review
5 of 5 stars reviewed yesterday
Mizi D Staten Island, New York
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1,979 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Staten Island, New York
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed at the Barcelo Maya Palace Deluxe last February and I must say it was absolutely excellent. The staff was attentive and accommodating, The rooms were clean and beautiful, the pools were out of this world, and the food was pretty good considering it's all inclusive. What I liked best is that when you stay at the palace deluxe,... More

Was this review helpful? Yes 1
Frankfurt, Germany
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I spent one week in this amazing hotel and had so much fun! It has a bunch activities included (windsurfing was the best!), and didn't even have to leave the hotel to see dolphins. The food is quite good also! Felt treated really well by the waitors in the specialty restaurants (can recommend the French one - great one)!

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

First the bad because it is shockingly bad. Stayed in every class of hotel and the front desk is the worst of any I have ever stayed. Long lines at all times, take forever to do everything and not particularly nice. It was insane. Then after a long flight, long drive and a crazy desk wait you then get to... More

Was this review helpful? Yes 2
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear DCEricS, We appreciate and respect your comments, please accept a sincere apology for any problem caused during your stay. Regarding the lack of attention received, we are educating and training our staff to provide excellent service to all our guests as you deserve. Moreover, we would like to comment that we are placing new equipment to provide better wifi... More

Cold Lake, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

This review is almost a year late, but I still think these things need to be said. After waiting all this time, I still have anger towards these situations, so I need to share. First, let me say that the resort is absolutely beautiful, and if I had not been there for MY wedding I am sure it would have... More

Was this review helpful? Yes 2
saskatoon
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My boyfriend and I booked at the Palace upon the suggestion of someone from our city. I was looking for a lap pool to do some swim training, and wanted to be able to run in safety. The resort was quite full and there were a LOT of families and children. However, we found the families with children to be... More

Was this review helpful? Yes 4
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Ms. Lenoregirl, Thank you very much for your comments and suggestions which are very important to us! It is a pleasure to know that you enjoyed your stay and as well as the company are concerned about the care of the environment, hopefully many people have this concept. Sometimes we make activities where guests participate and take wonderful memories... More

Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great hotel, very everything... Good food, great staff, very clean, great instalations. The only problem were the guests! Not polite. Everybody reserved the places near swiming pool with towels at 7.00 am !!! Please stop this! All was great. Just too kind and delivering all towels people request even without cards!!! Too much. Great holidays! Great staff !!!

Was this review helpful? Yes 2
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Victor, First of all receive our greetings and thanks for your comments. Our main goal is that all our guests have a pleasant stay and a happy return home, we are pleased to know that you enjoyed your holiday. Regarding your comment about the use of chairs on the beach, it is not allowed to reserve space but... More

Ashburn, Virginia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were at the resort this past week with our family of four and another family. 3 kids total under 10. First the good. Resort grounds are very clean, well maintained, the buffets were excellent, the French restaurant was outstanding (not gourmet but excellent), the brazilian steakhouse had great service but we weren't fans of the steaks (they are different... More

Was this review helpful? Yes 2
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear 424robr, We appreciate your very positive comments about the services and facilities of the hotel. Regarding the concierge service, although we have enough staff, we will consider your valuable comments to improve the service; perhaps during your arrival we had major reception of guests which sometimes slows the service. We hope to have an opportunity to host you in... More

Playa del Carmen, Mexico
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I probably have mixed emotions about this place. I ll begin with the bad...the front desk: terrible check in, no information, no interest, no smile. The worst I ever had in any hotel. While they were doing the registration they ask for my Passport which happened to be in my lougage, few meters from the front desk, so it took... More

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HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Fedeuy, We appreciate your comments and regret that you have taken a bad image of our front desk service. We have read your review and offer a sincere apology for the lack of attention and the omission of information during check in, since passports are requested to all our guests as identification and the reason that the person... More

Marquette, Michigan
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Well, gonna try to keep this short and stay positive. I was down here with my daughter and her girl friend for their senior HS trip, so this was a big change not having my other family members with. My advice is to decide what you are looking for in a resort. Small or large, quiet or noisy, ocean view... More

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HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Anne J. We appreciates the time that you have taken to send us your feedback. Best regards, Armando Becerra Montiel General Manager Barceló Maya Palace Deluxe More

Rochester, New York
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just returned from the Maya Palace Deluxe and have only good things to say about the resort. We stayed at the Palace Deluxe on the recommendation of friends who had stayed there and enjoyed all aspects of the resort. Our room was a pool view, and, yes, a five or ten minute walk to the buffets, however, we ate... More

Was this review helpful? Yes 4
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Ms.Munimula, Thank you very much for taking a few minutes of your time to share your comments, suggestions and recommendations on tripadvisor. The comments of our guests are very enriching as they day by day help us to improve the satisfaction of all our guests. It will be a pleasure to have the oportrunidad to attend your family once... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(72)
  • French restaurants(48)
  • Adult pool(31)
  • Other resorts(31)
  • Great time(30)
  • Room service(27)
  • Club premium(17)
  • Sea turtle(17)
  • Lobby bar(16)
  • Playa del(14)

Additional Information about Barcelo Maya Palace Deluxe

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#3 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Palace Deluxe 4*
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Also Known As:
Barcelo Maya Palace Deluxe Hotel
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Maya Palace
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico

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