We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Barcelo Maya Palace Deluxe

Travelers' Choice award winner
Hotel website
Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Special Offer
Up to 30% discount
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Barcelo Maya Palace Deluxe
Professional photos View all
Browse nearby
Barcelo Maya Palace Deluxe
Write a Review

2,965 reviews from our community

Traveler rating
    1,646
    797
    317
    110
    95
See reviews for
1,529
781
14
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (855)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2965)
  • Mar-May only
    (799)
  • Jun-Aug only
    (792)
  • Sep-Nov only
    (546)
  • Dec-Feb only
    (828)
All months
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Difficult to navigate on foot because it is so big! They have a tractor pulled tram to take you to several stops around the resort. they will tell you a tram will go around every 10-20 minutes, but DON'T RELY ON THAT, expect it to be more like every 30-40 minutes. I had to give up waiting and start walking... More 

Was this review helpful? Yes
Winnipeg, Canada
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

Enjoyed a week here with good weather. Had a beautiful room with large balcony overlooking the pool. Beach was nice but a bit rocky. Pools were empty most days, but the temperature was really cold so figured that was why. Food at the restaurants and buffets were excellent. The whole resort complex is huge, mostly stayed in our Deluxe part... More 

Was this review helpful? Yes
Enid, Oklahoma
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our 16th visit to paradise. Every year we say we'll try someplace new, but every year we come home to Barcelo, and we have yet to be disappointed. We booked the Beach/Caribe side this year in order to check out all the new renos on the Caribe side, but were surprised to get an upgrade to the Palace...... More 

Was this review helpful? Yes 3
Birmingham, Michigan
1 review
5 of 5 stars Reviewed 2 days ago NEW

Amazing experience! The grounds were beautiful. The food was delicious and had a variety of choices. The staff was helpful and very aware of the fact that we had 18 year olds drinking and were very friendly and understanding of the "senior" spring break dynamics. Even though there were several high schools there the grounds were quiet and peaceful. Slept... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Tampa, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I visited this resort for our 5-year anniversary. It is a very family-friendly resort, but we left our toddler at home. Most guests were with children and babies. For kids who can swim and you don't need to keep your eye on them every second, this place would be fantastic. If you don't tolerate kids well, you... More 

Was this review helpful? Yes 3
Moncton, Canada
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I and friends travelled to the Barcelo Maya Palace Deluxe in April. This was our 12 all-inclusive resort stay and this resort wonderful. The staff first and foremost are attentive, interested, very polite and helpful and absolutely make the resort. Every single encounter we had with the staff of this resort, was positive and pleasant. The food... More 

Was this review helpful? Yes 8
Deatsville, Alabama
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here with my family, six of us all together and all adults. Upon arrival, we asked for three rooms close together and received a free upgrade to premium rooms. We were informed this included the room only and not the premium guest services, but honestly I didn't notice any difference during the stay and I am still not really... More 

Was this review helpful? Yes 7
Moncton, Canada
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Fantastic week at the Barcelo Maya Palace Deluxe. Georgeous resort, friendly helpful staff and best of all, delicious food. Not much to say in the way of negatives. Bed was kind of so-so but the sheets were top quality and changed everyday. We were so tired every night I could have slept on a brick slab so it wasn't an... More 

Was this review helpful? Yes 5
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. Karen S. Every time I read these comments I feel very fortunate to know that the effort made by a large number of people is reflected in the happiness of our guests as you and your family, thank you to share your experiences. Regarding your comments about the beds, we have a program to change the mattresses for... More 

Trumbull, Connecticut
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Overall my family had a great vacation and took advantage of all the activities offered to kids - they especially loved the activities organized at the pool. They played water polo, pool volleyball and loved the olympic games. The pool activities staff had so much energy and were so enthusiastic!! The staff in general were great - very friendly and... More 

Was this review helpful? Yes 6
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Guest CC33CT Thank you for taking your time to send us your comments, which they are important to improve our service day by day. On the other hand, we are sorry to hear that we have not been meeting your expectations with our food and Room I am very sorry you had a bad impression of these services. I... More 

Toronto, Canada
1 review
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

I have vacationed at Barcelo Maya Resort 4 times in the last 8 years. After the first three visits, I would tell anyone who would listen, that it is a slice of paradise and they should go. My husband does not enjoy the beach and reluctantly agreed to take our two children last year. We enjoyed it so much he... More 

Was this review helpful? Yes 13
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Max b Thank you for taking your time to send us your comments, which they are important to improve our service day by day. On the other hand, we are sorry to hear that we have not been meeting your expectations with all our services, We are very sorry you had a bad impression of our service, please... More 

Hotel Review Summarization

What travelers say

  • Very good(64)
  • French restaurants(40)
  • Other resorts(27)
  • Adult pool(25)
  • Great time(24)
  • Room service(24)
  • Club premium(13)
  • Sea turtle(12)
  • Lobby bar(12)
  • Water park(11)
Questions? Get answers from hotel staff and past guests. Ask a question

3,575 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2926)
Viewed
Hotel & grounds (680)
Viewed
Pool/beach area (909)
Viewed
Room/suite (235)
Viewed
View from room (59)
Viewed
Dining (245)
Viewed
Bathroom (49)
Viewed
Business center/function rooms (13)
Viewed
Family/play areas (76)
Viewed
1:25
Videos (6)
Viewed
Other (654)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (593)
Viewed
Adults-Only Pool (20)
Viewed
Amenities (112)
Viewed
Beach (26)
Viewed
Junior Suite Deluxe Ocean Front Club Premium (45)
Viewed
Junior Suite Deluxe Ocean Front Club Premium - 2 (84)
Viewed
Kiddy Pool (8)
Viewed
Main Pool (16)
Viewed
Restaurants and Bars (109)
Viewed
Semi-Olympic Pool (5)
Viewed
Suite Deluxe Ocean Front Club Premium (64)
Viewed
The Hotel (104)

Management photos: Courtesy of the property manager

Viewed
All management photos (56)
Viewed
Pool/beach area (14)
Viewed
Room/suite (3)
Viewed
Business center/function rooms (1)
Viewed
Other (38)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question