We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 15 Puerto Aventuras hotels

Barcelo Maya Palace Deluxe

4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Hotel amenities
Save Saved
You added Barcelo Maya Palace Deluxe to your Saves list
Barcelo Maya Palace Deluxe
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
81%
Ranked #4 of 15 hotels in Puerto Aventuras
A recent review
3 of 5 stars reviewed yesterday
jackncokes Topeka, Kansas
  • Overview
  • Reviews (2,217)
  • Photos (2,975)
  • Amenities
  • Q&A
  • Room tips (667)
  • Location
  • More
Write a Review

2,217 people have reviewed this hotel

Traveler rating
    1,213
    592
    254
    84
    74
See reviews for
1155
585
12
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (667)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Topeka, Kansas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Bout an hours busride to the property which isn't bad since our bus had beer on it(corona)...check in was surprisingly fast, maybe 6 minutes tops...scooted around the corner & made reservations within 5 minutes...then comes the WALK!...spare no expense on a comfortable pair of flip flops cause you're gonna get some exercise just getting to your room(ours was almost as... More

Was this review helpful? Yes 1
Wylie
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 days ago NEW

This was a beautiful resort! There were 7 of us on the trip ranging from 4-60 years old. Here's the pros and cons of the resort in my opinion. Pros -great food & premium liquor -water park was great -wait staff & bartenders awesome. We tipped them -dolphin show was great -spa was good, we did couples massage -best bar... More

Was this review helpful? Yes 1
Colorado
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This is our third trip to the Barceló Maya Place Deluxe, Premium Club. We love this resort because of the snorkel, al a carte restaurants and nice employees. However, this is our first night here and we have found NO AIR CONDITIONING!!!!!!!!!! When we checked in this afternoon at the premium club everything was fine. When we checked into our... More

Was this review helpful? Yes 6
Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We went for six nights with our children aged 8, 11, and 12. I read SO many reviews on here in the months leading up to our trip and I am pleased to say that in my opinion, most of the negative ones seem to be written by people just looking for trouble. Our children had a fantastic time and... More

Was this review helpful? Yes 3
HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Barcelo Maya Palace Deluxe, responded to this review

Dear malberz, We understand that sometimes some bad reviews can worry our customers, especially if they have not previously been in this hotel, so thank you very much for giving us the opportunity to serve you and show you the quality of our services and the friendliness of our staff; we are glad to know that your family had a... More

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

That was our second stay in this resort family with 5 years old son, can't wait to come back next year. Compare to last year we enjoy our stay more, the service was much better, in the buffet variety for food is amazing. The waiters are good especially we want to say thanks to Hassim, every morning our table was... More

Was this review helpful? Yes 1
HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Barcelo Maya Palace Deluxe, responded to this review

Dear Vyomaha68127, We are happy to know that this time was better than your first stay. Actually we are making changes in the facilities and surely a future stay will be very pleasant too. Thank you for your review and we hope to host you once again in this paradise! Best regards, Customer Service Barceló Maya Palace Deluxe More

United States
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Vacationed: July 13, 2014-July 20, 2014: Family ages 42, 45, 17, 13: Room 8504-Oaxaca Buliding-Ocean front-Premium/Preferred upgrade/Jr Suite (2 couch beds and two double beds); Room location: perfect-close to all facilities-a little walking involved as it is a huge resort; Room: clean-beautiful-marble-tile-dark woodwork-large bathroom with tub and separate shower-all tiled-ceiling fan above master bed-great ac-lg tv-wide variety of channels; safe... More

Was this review helpful? Yes 6
HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Chris V, We are very honored to be your favorite destination in the Caribbean. Thank you very much for your kind comments about the services and facilities, including your suggestion about the lack of food near the pool. Although you are not used to visit the same place twice, we hope you make an exception and give us... More

Montreal
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Traveled with 2 kids (11 and 9) as well as husband, parents, other family and friends. We traveled here in 2011 as a couple and dreamed to come back as a family. This year was it! We knew nobody would be disappointed by the amazing beach, surroundings and food. Transferred with USA transfers- a breeze! Check-in at around 4h00 on... More

Was this review helpful? Yes 6
HBarcelo-Maya-Palace, Director de Relaciones Públicas at Barcelo Maya Palace Deluxe, responded to this review

Dear Viosly, We are pleased that you and your family enjoyed your room, the buffets, restaurants and beach. Sometimes due to our high occupancy we cannot meet all the requests of our customers, however we always do our best to fulfill them; we appreciate your understanding. Sincerely, Customer Service Barceló Maya Palace Deluxe More

Sugar Land, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

we traveled with friends, and all in all had an ok time. Cons 1. cannot make reservations at any of the specialty restaurants if your whole party is not checked in to the hotel. We traveled with friends, but arrived a few hours earlier. we were only able to reserve a table for two, not four. All restaurants claim to... More

Was this review helpful? Yes 4
San Antonio, Texas
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a great resort hotel to stay. Everything you wish to do is in this huge resort...shopping, eating, several pools including a fabulous relaxing adult pool. It is indeed a place to relax or partake in family non-stop fun. Rooms are exquisite and very clean. Beautiful beach! Friendly staff. One thing though, make sure you are very careful while... More

Was this review helpful? Yes 5
HBarcelo-Maya-Palace, Director de Relaciones Públicas at Barcelo Maya Palace Deluxe, responded to this review

Dear Rosalinda B, Thank you very much for your review!! It would be a pleasure to host you some time in the future. Best regards, Customer Service Barceló Maya Palace Deluxe More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Just came back from Barcelo palace and had a wonderful time there. Great service at restaurants and nice buffets, nice family friendly hotel, but the shows could use some improvement along with the activities. Hotel credits are mostly useless. Although they offer airport transfers on the website they didn't honor it at the hotel. Overall a nice getaway.

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Barcelo Maya Palace Deluxe, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Barcelo Maya Palace Deluxe? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(72)
  • French restaurants(48)
  • Adult pool(31)
  • Other resorts(31)
  • Great time(30)
  • Room service(27)
  • Club premium(17)
  • Sea turtle(17)
  • Lobby bar(16)
  • Water park(14)

Additional Information about Barcelo Maya Palace Deluxe

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Palace Deluxe 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Barcelo, Caribbean Online Mgt Corp., Orbitz, Hotels.com, Tingo, Travelocity, BookIt.com, BookingOdigeoWL, Despegar.com, Venere and Agoda so you can book your Barcelo Maya Palace Deluxe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico

2,975 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2327)
Viewed
Room/suite (179)
Viewed
Hotel & grounds (473)
Viewed
Bathroom (40)
Viewed
Dining (152)
Viewed
Pool/beach area (659)
Viewed
View from room (48)
Viewed
1:25
Videos (6)
Viewed
Family/play areas (48)
Viewed
Other (722)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (593)
Viewed
Adults-Only Pool (20)
Viewed
Amenities (112)
Viewed
Beach (26)
Viewed
Junior Suite Deluxe Ocean Front Club Premium (45)
Viewed
Junior Suite Deluxe Ocean Front Club Premium - 2 (84)
Viewed
Kiddy Pool (8)
Viewed
Main Pool (16)
Viewed
Restaurants and Bars (109)
Viewed
Semi-Olympic Pool (5)
Viewed
Suite Deluxe Ocean Front Club Premium (64)
Viewed
The Hotel (104)

Management photos: Courtesy of the property manager

Viewed
All management photos (56)
Viewed
Pool/beach area (14)
Viewed
Room/suite (3)
Viewed
Other (39)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Spa Hotel in Puerto Aventuras #3 On the Beach Hotel in Puerto Aventuras #3 Family Hotel in Puerto Aventuras #3 Top resorts Hotel in Puerto Aventuras #3 Luxury Hotel in Puerto Aventuras #4 Business Hotel in Puerto Aventuras #4 Romantic Hotel in Puerto Aventuras
Hotel Class
Number of rooms
756

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer