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Barcelo Maya Palace Deluxe

Travelers' Choice award winner
Hotel website
Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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Barcelo Maya Palace Deluxe
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Barcelo Maya Palace Deluxe
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3,057 reviews from our community

Traveler rating
    1,699
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    112
    95
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1,571
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arlington, Massachusetts
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

OK, it's expensive; we knew that going in. And we paid top dollar as we visited over the US Christmas break. But we found that overall, the Barceló Maya Palace was still a good value. I've read some of the negative reviews here and they surprise me. The buffet was amazingly fresh and good considering it's a buffet. Yes, there... More 

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Shakopee, MN
1 review
5 of 5 stars Reviewed yesterday NEW

We have stayed at 10 different all inclusives in Mexico, Jamaica, and Dominican Republic and this was our favorite, by far! I am very big on reading reviews and was a little nervous after reading all the reviews for the hotel. We did request Oaxco 8500 building based on reviews and they had that ready for us when we arrived.... More 

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Oviedo, Florida
1 review
3 of 5 stars Reviewed 2 days ago NEW

This a bare all-inclusive, where the basics are covered, like just one kind of beer, one red wine (market value of $8 per bottle), minimum staff, long delays, even a local phone call is extra. One thing would keep me away from Barcelo in the future is the lack of full disclosure: 1. Barcelo web site advertises "specialty" restaurants. But... More 

Was this review helpful? Yes 2
Durango, Colorado
Contributor
15 reviews 15 reviews
13 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our 2nd visit to the Palace and it was still wonderful. Checkin was flawless, bell men were very friendly and helpful. Had requested top floor, they gave us top floor but had a hard time getting it cleaned so changed us to first floor in the 8200 block, perfect! Sometimes what you don't get is what you really... More 

Was this review helpful? Yes 3
Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I visited this resort in February for the wedding of a dear friend. The weather was perfect (86 and sunny!) and the resort was less crowded than I expected. The rooms were nice, but the air conditioning in ours was spotty and there is no free wifi on the property. Seeing as we spent much of our time at the... More 

Was this review helpful? Yes 2
Westchester County, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great food and service this place is beautiful and so big. Very big food selection and variation of food. Pool is huge AC works so good. Love this place specially to go with family there's a lot to do

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Sioux Falls, South Dakota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This was our second visit to the Barcelo Maya Palace Deluxe it two years for a family vacation. Both times have been amazing experiences. Great food, and lots of fun things for the kids. I was impressed the most by all the people we met who have been coming to this resort for many years (16 years is the most... More 

Was this review helpful? Yes 1
Houston, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed recently with the family (1 teen, 11 yo and wife) at the resort. Fantastic time, staff was super friendly, food and drinks were great, clean rooms, lots of activities for all, and I stress: VERY SAFE!! We loved the resort, the sight seeing and diving were second to none. Playa del C, Xcaret, Tres Rios, Tulum and Chichen Itza... More 

Was this review helpful? Yes 2
Catskill, New York
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a very decent hotel. The entire complex was under major construction and the incessant jack-hammering and dust was awful but nothing to be done obviously so we kept an open mind.The service is above average and we did notice that the staff are generally quite a bit friendlier and the food was noticeably better than some other similarly... More 

Was this review helpful? Yes 2
Twain Harte, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Big resort need to be able to walk some. Huge pool that runs the length of rooms with a nice swim up bar. Also, a private adult pool tucked away from the other. Great beach for snorkeling and swimming no rocks... Ocean front room means looking out over pool from a distance. Rooms could use a little up grading. Big... More 

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Hotel Review Summarization

What travelers say

  • Very good(64)
  • French restaurants(40)
  • Other resorts(27)
  • Adult pool(25)
  • Room service(24)
  • Great time(24)
  • Club premium(13)
  • Lobby bar(12)
  • Sea turtle(12)
  • Playa del(11)
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3,655 photos of this hotel

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Dining (261)
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Adults-Only Pool (20)
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Amenities (112)
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Beach (26)
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Junior Suite Deluxe Ocean Front Club Premium (45)
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Junior Suite Deluxe Ocean Front Club Premium - 2 (84)
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Kiddy Pool (8)
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Main Pool (16)
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Restaurants and Bars (109)
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Semi-Olympic Pool (5)
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Suite Deluxe Ocean Front Club Premium (64)
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The Hotel (104)

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