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Barcelo Maya Palace Deluxe

Travelers' Choice award winner
Hotel website
Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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Barcelo Maya Palace Deluxe
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Barcelo Maya Palace Deluxe
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2,945 reviews from our community

Traveler rating
    1,634
    791
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    95
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver, CO
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

We visited during Spring Break and had 3 rooms with family members from age 1, 6, 11 and parents and grandparents. The hotel is lovely! The pools were good temperature on sunny days, a bit chilly on rainy days. Lots of chairs at beach, good pool bar, and the kids pool was great but adults aren't allowed on the kids... More 

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Tacoma, Washington
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I was asked to be the photographer for a wedding happening at The Tropical which is one of the five resorts on Barcelo's property. Took USA Transfers from the airport, highly recommended. Got to the resort for arrival and it was nothing short from AMAZING.The property as you turn in is beautiful. Trees, grass, very colorful and waterfountains it was... More 

Was this review helpful? Yes 2
Maplewood, Minnesota
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

From March 25 - April 1, our family (My husband, myself, 14 year old son and 12 year old daughter) plus my parents stayed at the Barcelo Maya Palace Deluxe. From the moment we walked into the lobby until the time came to cut off of our bracelets at the end of our stay, this place was wonderful. The staff... More 

Was this review helpful? Yes 2
Manasquan, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spent a week here with 21 of my family members ranging in age from 1 year old to 70 years old, we all had a great time. The property is vast - be prepared to walk at least 1/4 of a mile from your room to the pools/beach, its not a criticism, its just a fact. When we left the... More 

Was this review helpful? Yes 4
NJ
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My family stayed for 5 days at the Barcelo Maya Palace in early April 2015. It was our first time going to an all inclusive resort and we were not fully sure what to expect. I had read a ton of reviews here in Trip Advisor which prepared us well. I will say that the beds were not very comfortable.... More 

Was this review helpful? Yes 3
Sandy, Utah
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We just got back from this resort over spring break. Huge sandy beach, great food and nice rooms. The resort is really big, we stayed in the Oxaca (sp?) bldg., which was close to the pools and beach. Had a garden view which was pretty and very quiet. The beds were really firm, but the rooms were big and very... More 

Was this review helpful? Yes 2
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. Kathy O I appreciate you taking the time to send us your comments and we are pleased to know you had a great wedding and a very enjoyable holiday in this place, Thank you for your visit and for your positive review and we hope to see you again soon here at the Mexican Caribbean. Best regards. Armando... More 

Scranton, Pennsylvania
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Barceo maya palace was a beautiful hotel and ground. overall we enjoyed it but there are a few concerns people should be aware of.We had a large group with childrenand stayed in the highest end club premium and the palace deluxe. I do not feel the club premium price was worth it. We still had troublewith dinner reservations and madethem... More 

Was this review helpful? Yes 4
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. martin4997 I appreciate your preference in visiting us and taking the time for sharing your experience, I am pleased to hear that the majority of your stay was exceptionalI, I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve.... More 

Kennebunkport, Maine
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I loved the all-inclusive aspect and how clean the resort is. Our 6-month old had a blas; it's great for families! The food and drinks were surprisingly high quality to. We'll come back for sure and felt it was a great value.

Was this review helpful? Yes 1
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Jake K. We are honored to know that we could make your stay a memorable moment. Thank you for your visit and for your positive review. We are happy to know that you and your son had a great holiday. we look forward to welcoming you again in the near future and you live this beautiful Paradise We... More 

Grosse Pointe, Michigan
Top Contributor
56 reviews 56 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our party consisted of 10 people. Six adults and 4 kids. All had a great experience. We were in club premium and I would recommend that up grade. Was surprised that we had about a 30 minute wait to check in. But, when it was our turn we did take time to reserve restaurants, especially since we had a large... More 

Was this review helpful? Yes 5
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. neverhome482. Every time I read these comments I feel very fortunate to know that the effort made by a large number of people is reflected in the happiness of our guests as you and your family, thank you to share your experiences. We are happy we have exceeded your expectations and you enjoyed your vacations. We will be... More 

Rochester Hills, Michigan
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 7 days with three in our family. Lots of pools. Lots of beach space. Good restaraunt and buffet choices. Pillows and beds could be better. Very helpful and friendly staff. We even had an accident that require stitches at the hospital. Both the hotel and hospital staff were outstanding.

Was this review helpful? Yes 3
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Randall. I want to first thank you for the time you took to write all your good experience you had during your visit, it is a pleasure to know that your holiday with us was amazing. Once again, thank you for sharing your opinion; we look forward to hosting you in the near future. Best regards. Armando Becerra... More 

Hotel Review Summarization

What travelers say

  • Very good(64)
  • French restaurants(40)
  • Other resorts(27)
  • Adult pool(25)
  • Room service(24)
  • Great time(24)
  • Club premium(13)
  • Sea turtle(12)
  • Lobby bar(12)
  • Water park(11)
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3,561 photos of this hotel

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Adults-Only Pool (20)
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Beach (26)
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Junior Suite Deluxe Ocean Front Club Premium (45)
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Junior Suite Deluxe Ocean Front Club Premium - 2 (84)
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Kiddy Pool (8)
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Main Pool (16)
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Restaurants and Bars (109)
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Semi-Olympic Pool (5)
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Suite Deluxe Ocean Front Club Premium (64)
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The Hotel (104)

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