We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Barcelo Maya Palace Deluxe

Certificate of Excellence
Hotel website
Hotel deals
Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Offers & Announcements
SHUTTLE INCLUDED -45% off
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Barcelo Maya Palace Deluxe
View Map
Add Photo Write a Review

3,717 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Indianapolis, Indiana
1 review
1 of 5 stars Reviewed today NEW

I have never written any reviews for anything in my life. I am a busy physician but i felt the need to write this one as i hope no one's vacation is waisted in this place. I had a bad experience in this place in 2011 but a friend convinced me to try it again. First, i reserved the ocean... More 

Helpful?
Thank Karim Y
Burlington, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have been going to The Palace since it opened almost 10 years ago. I have been up and down "the Mayan Strip" to several hotels and Nothing compares to this hotel. The friendly and helpful staff are what make it, from the Manager to housekeeping - and in between. I would not hesitate to recommend this hotel to anyone... More 

Helpful?
Thank Monica W
London, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was our 4th visit to Palace, and our 6th visit to the Barcelo resorts in the Mayan Riviera. We have searched for other resorts in the Caribbean and keep coming back here. Although it was probably our last visit to the palace, I'll try and stick to what was good and not so good. ROOMS: The rooms are spacious... More 

Helpful?
2 Thank JeffersonJsO
Winchester, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is our fourth stay at Barcelona Palace, and it gets better each time! Beach is beautiful with bright blue water and fish swimming around your feet..Excellent service and food..We were fortunate to have dinner at the French, Japanese, Brazilian, Italian, and Mexican speciality restaurants. All were delicious. Service was superb. Everyone was friendly, and staff went out of their... More 

Helpful?
2 Thank Margaret C
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace Deluxe, responded to this review

Dear Guest, Thank you very much for your kindly comments. Alejandra and the entertainment team will be happy to know you had a good time! I know you will have new adventures on your next trip or new people to know. It will be our pleasure! Best regards, The Management More 

Cherry Hill, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed here for a week with our two teens in July 2015. We're planning a return trip this summer. We paid for the club level and our private check in was smooth and quick. The club room was very nice with comfortable furniture, a business center, tv, restrooms and a well-stocked bar with snacks from morning... More 

Helpful?
2 Thank Chris E
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace Deluxe, responded to this review

Dear Guest, Thank you for taking the time to write your comments about your last stay. We will repair the bar you mentioned on the pool bar and keep the supervision with the daily program. We are glad you enjoyed your stay and we are sure you will have new adventures and services to visit the next time. Thank you... More 

Sunnyvale, CA
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is the second time my husband and I have stayed here in January. The hotel is very nice and the food and service is excellent. We especially love the food. We only stay for 4 full days as we have seen everything within several hundred miles. We only go to relax and enjoy the good weather after a busy... More 

Helpful?
4 Thank danishpanama
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace Deluxe, responded to this review

Dear Guest, Thank you for taking the time to write your kindly comments. Let me say that we are changing some equipment to improve the air conditioning and the quality of the air in some rooms and at the same time that peculiar odor is eliminated. But it will help a lot if you report it at the moment also,... More 

Guadalajara, Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I had reallly ad bad expriences at the hotel, they promise the best service and atentions and really dissapont me, I dont know if it was because it was low season, but froom the arriving to the departure just dissapoint. We were a couple with a two year old baby, it is a five diamond hotel, we paid for the... More 

Helpful?
3 Thank Georgina v
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace Deluxe, responded to this review

Dear Guest, Thank you for taking your time to send us your comments, which they are important to improve our service day by day. On the other hand, we are sorry to hear that we have not been meeting your expectations with our services. Extra charges are announced on our web page for any doubt and our restaurants a la... More 

Layton, Utah
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

As a resort this place has everything we were looking for! The pools were very nice. The choice of activities was excellent. The beach access and area were fantastic Location near Playa del Carmen was ideal for visiting historic and vacation spots. As a resort, this place cannot be beat. As for the rooms and the service, don't expect anything... More 

Helpful?
1 Thank 1551UtahTraveler
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We went with a 3 generation family, ages 4-82. We all had a wonderful time. Yes it was damp in the rooms, you are by the ocean ! Yes we had to walk and enjoyed the walk every time. With what there was to eat we needed the walk. The food was fantastic. The staff were all so kind to... More 

Helpful?
1 Thank Al O
Toronto, Canada
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first all inclusive vacation in years, and it was great. We had been booked into the Colonial, however when we arrived, they were overbooked and we were moved to the Palace. Little did we know when we booked, there was a country music festival on the grounds (the other end of the resort past the Caribe/Beach), and... More 

Helpful?
1 Thank a1306m
Questions? Get answers from hotel staff and past guests. Ask a question

4,386 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3715)
Viewed
Dining (292)
Viewed
Hotel & grounds (749)
Viewed
Pool/beach area (1048)
Viewed
View from room (75)
Viewed
Room/suite (265)
Viewed
Family/play areas (90)
Viewed
Bathroom (52)
Viewed
Business center/function rooms (17)
Viewed
1:25
Videos (6)
Viewed
Other (1121)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (593)
Viewed
Adults-Only Pool (20)
Viewed
Amenities (112)
Viewed
Beach (26)
Viewed
Junior Suite Deluxe Ocean Front Club Premium (45)
Viewed
Junior Suite Deluxe Ocean Front Club Premium - 2 (84)
Viewed
Kiddy Pool (8)
Viewed
Main Pool (16)
Viewed
Restaurants and Bars (109)
Viewed
Semi-Olympic Pool (5)
Viewed
Suite Deluxe Ocean Front Club Premium (64)
Viewed
The Hotel (104)

Management photos: Courtesy of the property manager

Viewed
All management photos (78)
Viewed
Other (78)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Puerto Aventuras
0.1 mi away
Barcelo Maya Beach
Barcelo Maya Beach
#8 of 17 in Puerto Aventuras
4.0 of 5 stars 5,865 reviews
0.1 mi away
Barcelo Maya Colonial
Barcelo Maya Colonial
#5 of 17 in Puerto Aventuras
4.5 of 5 stars 3,329 reviews
2.4 mi away
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
#3 of 17 in Puerto Aventuras
4.5 of 5 stars 4,511 reviews
Show Prices
Show Prices
Show Prices
14.9 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#7 of 203 in Playa del Carmen
4.5 of 5 stars 12,390 reviews
19.1 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 203 in Playa del Carmen
4.5 of 5 stars 2,131 reviews
0.1 mi away
Barcelo Maya Tropical
Barcelo Maya Tropical
#9 of 17 in Puerto Aventuras
4.0 of 5 stars 2,414 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay