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Barcelo Maya Palace Deluxe

4.0 of 5 Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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Barcelo Maya Palace Deluxe
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Barcelo Maya Palace Deluxe
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2,549 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Canada
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed yesterday NEW

Too bad I did not read the September 2014 about things disappearing from the room. I stayed with my family in December 2014. On our very first day we were robbed. My wife left her purse inside a larger porfolio, which was left in a bag on the table. When we came back in the evening, $100 US were gone... More 

Was this review helpful? Yes 4
Sterling Heights, Michigan
1 review
5 of 5 stars Reviewed 2 days ago NEW

Had a good vacation at Barcelo Palace. Spent there two weeks. Food and rooms were great, though we ate only at one restaurant. Staff was helpful and responsive. Entertainment was ok. Will go there again next year.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Viktor. I appreciate you taking the time to send us your comments and we are pleased to know you had a very enjoyable holiday in this place. I hope you give us an opportunity of serving you again in the future. Thank you for contacting us through our social media. Sincerely, Armando Becerra M. General Manager Barceló Maya... More 

Houston, Texas
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We just returned from a 5 day/4 night stay. We took our son, his wife and two girls (7 and 12). The resort and staff were amazing. I cannot say enough good about the entire experience. I never stay at the same resort twice, but I think I will be making an exception of the Barcelo Maya resort.

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. Cindy I want to first thank you for the time you took to write all your good experience you had during your visit, it is a pleasure to know that your holiday with us was amazing. I hope you give us an opportunity of serving you again in the future. Yours sincerely Armando Becerra M. General Manager Barcelo... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

November 2014 was our second stay at The Palace. My husband and I, along with our 2 boys and a friend. This resort truly is impeccable and never disappoints in any aspect. The grounds are amazing, the rooms are perfect and the staff...well, let me just say...you couldn't ask for any better. The staff really completes the package to make... More 

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Dawn. I appreciate you taking the time to send us your comments and we are pleased to know you had a very enjoyable holiday in this place. I hope you give us an opportunity of serving you again in the future. Thank you for contacting us through our social media. Sincerely, Armando Becerra M. General Manager Barceló Maya... More 

Portland, Oregon
Contributor
18 reviews 18 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is my 4th trip to Barcelo Palace and my 5th trip to a Barcelo property. In the past I have given good reviews to Barcelo but with a couple of complaints: Pillows and Noise. Let me address those complaints here. The music level around the pool area has been turned down, but it could still be turned down further.... More 

Was this review helpful? Yes 1
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. JasperMarks. I have carefully read all your comments and first of all I want to thanks the time you took to write all your good and no good experiences. and it is a pleasure to know that your holiday with us was amazing. It is important for us to know your feedback thanks to them makes us constantly... More 

Lincoln, CA
Contributor
12 reviews 12 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I spend the time to write Trip Advisor reviews because prior to the time when I go places, I personally get a lot of useful and accurate information by reading the reviews that have been written by other guests that may be just like me. I have never gone wrong by selecting my hotel, restaurant, or activity based upon Trip... More 

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Leftcoastsnapper. I have carefully read all your comments and first of all I want to thanks the time you took to write all your good experiences that you, your wife and your friends lived, it is flattering to know you had a wonderful holiday. Definitely we have great facilities where all our guests enjoy a lot of them,... More 

Surrey, England
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our second time at the Palace, and we enjoyed it even better than the first time we came in February 2010. We had a brilliant room, 8573, on the ground floor but elevated at the back so you were a good 10ft off the ground and had a proper balcony instead of a patio - and it was... More 

Was this review helpful? Yes 2
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Holiday Monster. I have carefully read all your comments and first of all I want to thanks the time you took to write all your good experiences that you and your family lived, it is flattering to know you had a wonderful holiday. Absolutely we have great facilities where all our guests enjoy a lot of them, like... More 

Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I really like the Barcelo Hotels chain and recently stayed at Barceló Maya Palace Deluxe in a Club premium Room. The last time I stayed there, I was in the Tropical Section. While I enjoyed the Tropical Section, the Palace Deluxe is even better. The food at the Grill, Buffets, French Ala Carte and Rodizio were all amazing. Always found... More 

Was this review helpful? Yes 1
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. Sycrjoja. On behalf of all the staff I would like to thank you for the time you took to write these comments. About our facilities, we are honored to know that we could make your stay a memorable moment, and we hope you can be like came back to this hotel. Regarding the new Maya Mall, it is... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Loved this resort! It was everything we could have imagined and more! Fernando, our waiter in the French restaurant was amazing!! He took excellent care of us. Rubin in the main buffet was also very nice and took excellent care of us at every meal.

Was this review helpful? Yes 4
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Thompson. It is a pleasure to know that your holiday with us was amazing. It is noteworthy that such comments greatly encourage all staff makes every effort like Fernando and Rubin to obtain the satisfaction of all our guests. Thank you in advance for choosing us and I hope in the near future give us the opportunity to... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

Had a great time - one of the best beaches I've been to. Soft sand, clear waters, lots of room and plenty of beach chairs. Snorkelling was awesome (saw turtles and lots of fish), waves were not rough. Plenty of free water sports and cheap sea-doo rentals. Only thing that can be better is food selection - was a bit... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. Umer. We have carefully read your comments and we are pleased to know you had a very enjoyable holiday in this place. It is important for us to know your feedback thanks to them makes us constantly improve, so I am very sorry you had a bad impression of our meals and dessert, so I offer you a... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(72)
  • French restaurants(48)
  • Other resorts(31)
  • Adult pool(31)
  • Great time(30)
  • Room service(27)
  • Sea turtle(17)
  • Club premium(17)
  • Lobby bar(16)
  • Water park(14)

Additional Information about Barcelo Maya Palace Deluxe

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Palace Deluxe 4*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#3 Family Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#4 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras

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