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Barcelo Maya Palace Deluxe

Travelers' Choice award winner
Hotel website
Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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Barcelo Maya Palace Deluxe
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3,271 Reviews from our TripAdvisor Community

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Traveler rating
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1,685
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (919)
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San Jose, California
1 review
3 of 5 stars Reviewed yesterday NEW

The swimming pools are terrific and clean. There are plenty chairs available by the pools and the beach, so you don't have to wake up early to reserve it. The buffet has variety of choices. I don't mind the walking between restaurants and hotels. There wasn't enough life vest, snorkel gears when we wanted to rent. I was disappointed with... More 

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Level Contributor
10 reviews
6 hotel reviews
5 of 5 stars Reviewed yesterday NEW

My husband and I went here with another couple. It was beautiful amazing place to be. Paradise !!!! Entertainment every night. There were sea turtles that swam up everyday that we got to feed ( by the way they love bananas ) the rooms were so beautiful, had champagne and grapes waiting on us in our room when we arrived... More 

Was this review helpful? Yes 3
Chino Hills, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

My family and i just spent a great week at the the Barcelo Maya Palace on July 16th thru the 23rd. This was our 4th time at this resort and our stay was terrific!!! From the beginning when you enter the complex you can see the quality of the resort and the attention to detail. The grounds are immaculately kept... More 

Was this review helpful? Yes 3
Miami, Florida
1 review
5 of 5 stars Reviewed 3 days ago NEW

This resort is beyond amazing the beach is crystal clear. I loved everything the restaurant were great the food was amazing and the staff super nice. I would definitely recommend this resort to anyone looking to have an amazing vacation.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Bethany, Connecticut
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We arrived to the Barcelo on July 8th. We were escorted to the Premium check in area and sat with a concierge who gave us a envelope and made sure we signed the bill before we were led to our suite. There was nothing exquisite about the process. We were given a fantastic suite. From there on there wasn't much... More 

Was this review helpful? Yes 2
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. Doreen D I have carefully read all your comments and first of all I want to thanks the time you took to write all your good and no good experiences and it is a pleasure to know that your holiday with us was amazing. It is important for us to know your feedback thanks to them makes us... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

There are four hotels at this resort we stayed at the palace the nicest of the four. Lines to check in and check out are terribly long. The literature/information given to you at check in is minimal at best. Our walk from the lobby to the room took 10 minutes. It actually took that long. The room was appointed nicely... More 

Was this review helpful? Yes 2
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Mr. James We have carefully read your review and we are very sorry that we did not meet your expectations; on behalf of Barceló Maya Palace deluxe we offer you our apologies for any inconvenience occurred. Regarding your comments about the beds, we have a program to change the mattresses for better comfort of our guests, this program we... More 

Los Angeles, CA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Was there 8 nights and couldn't be anymore dissapointed with this hotel... No pool side service - you have to walk to the snack bar to get food. You would expect a restaurant right in front of the pool but the snack bar is actually a walk to get to, makes no sense. The food was mediocre at best, they... More 

Was this review helpful? Yes 3
HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Barcelo Maya Palace Deluxe, responded to this review

Dear Yastman, We have read your comments which are very well received and we thank you for sharing your experience with other travelers. Despite your perception of our service was not good, we assure you that we are daily working to offer the best service and facilities for all our valued guests; please accept an apology for any inconvenience presented,... More 

ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We just returned for Barcelo Maya Palace Deluxe and we enjoyed our vacation but even though this was our fourth time there, I don't think we will be returning. The resort is large, but not too large. We were able to walk everywhere or there is a bus that runs throughout the resort if you don't want to walk. The... More 

Was this review helpful? Yes 4
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace Deluxe, responded to this review

Dear Ms. OhioKlovestravel I appreciate you taking the time to send us your comments and I offer a sincere apology for the inconveniences. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. Thank you in advance for choosing us and... More 

Omaha, Nebraska
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This place is huge, there is a long walk to anything and everything. There is oddly unused developed spaces that simply add to time and effort to get around. The food was adequate but nothing spectacular to be found at the buffets but a few exotic selections for Americans, rabbit was offered on the meat table. Lots of fruits and... More 

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HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace Deluxe, responded to this review

Dear Ms. L B, On behalf of our Team Barcelo Maya Palace Deluxe, thank you, firstly for choosing our resort to spend your vacations with us during your visit to Riviera Maya and for letting us know and share your feedback. We are delighted that you enjoyed your days at our resort and your comments are very valued since you... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

My family visited the Barceló Maya Palace Deluxe the first week of June for seven days/six nights. We were traveling with my parents (both in their 60s), my husband and three children (two 18 year old boys and a 13 year old girl). My husband and I are lucky enough to travel a few times a year and have been... More 

Was this review helpful? Yes 5
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace Deluxe, responded to this review

Dear Mrs. ALPollack, It´s a delight to know that you and your family had an amazing time during your stay with us and that our staff was very kind to help and assist you. Your opinion is very important to us and we really appreciate your suggestions and I inform you that we are getting new matresses and working very... More 

Hotel Review Summarization

What travelers say

  • Very good(64)
  • French restaurants(40)
  • Other resorts(27)
  • Adult pool(25)
  • Room service(24)
  • Great time(24)
  • Club premium(13)
  • Lobby bar(12)
  • Sea turtle(12)
  • Playa del(11)
Questions? Get answers from hotel staff and past guests. Ask a question

3,861 photos of this hotel

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Room/suite (248)
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Hotel & grounds (723)
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Dining (272)
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Pool/beach area (985)
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View from room (65)
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Bathroom (49)
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Business center/function rooms (17)
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Family/play areas (78)
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1:25
Videos (6)
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Expert photos: Taken by TripAdvisor travel experts

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Adults-Only Pool (20)
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Amenities (112)
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Beach (26)
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Junior Suite Deluxe Ocean Front Club Premium (45)
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Junior Suite Deluxe Ocean Front Club Premium - 2 (84)
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Kiddy Pool (8)
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Main Pool (16)
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Restaurants and Bars (109)
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Semi-Olympic Pool (5)
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Suite Deluxe Ocean Front Club Premium (64)
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The Hotel (104)

Management photos: Courtesy of the property manager

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Other (76)
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Prices are for 1 room, 2 adults
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