hello .first i want to saythis is a beautiful resort and the water and the prop.is fantastic. we travel to the barcelo place 05/06/12-05/11/12 when we arrived we were very glad we pick this resort.we booked on expedia a suite king and we got a famliy suite that was way in the back and faceing the woods well come to... More

As you can see from my other reviews I have travelled to destinations around the world. I have standard requirements and do not have high expectations by any means but this hotel was the worst experience I have had in the last several years. I have listed the reasons below. - I had called 2 months in advance to make... More

We stayed at the Barcelo 5/14-5/17 3.5 is probably a more accurate assessment of the hotel. 4 seems too high and 3 too low, but since the hotel is generally rated nearly a 5, I felt like I'd go with a 3. I love going to Mexico and have done all inclusive all the other times, so my ratings are... More

We recently returned from our 6th trip to the Barcelo Maya Palace ( 2nd time to this section, stayed in other sections previously). I was not planning on leaving a review, but after reading the one below about "non-potable" water, I had to speak up. We have been coming to this resort year after year for the resort- including the... More

I attended to a wedding. The facilities and the beach excellent. Food was great. Book in the French restaurant! The organization of the party great! They need to improve the service at the pool and beach area. The waiters took a lot of time to serve drinks and many times they forgot the order. More

This was our 2nd trip to the BM Palace, our first trip was in 2010 when we were married under the Gazebo with all our friends and family. We were missing the beautiful resort so we decided to go back for our anniversary. Checking into the Palace went fairly quickly. We were at the BM Palace pretty early, I'd say... More

Barcelo Maya Palace is a very beautiful resort. We had no problems checking in. The staff is VERY friendly. I have no idea what the people that said they were rude were talking about!!! Maybe tip a little?? These people work their butts off. I was SHOCKED at how many people dont tip. If you cant afford a few bucks,... More

We just got back from Barcelo Maya Palace resort and stayed 5/12-5/19. My husband, 7 year old son, myself and now my daughter (6 yrs) all got Montezuma's revenge or traveler's diarrhea from the resort. This is my 6th time to Cancun/Maya Riviera area and the only time I've ever gotten sick. My husband got it about 2 days into... More

Just returned from this resort. I had read many reviews so I knew what to expect. Check-in was really, really poor. We arrived right at 3pm--peak time for check in. It was an hour and a half and we have 4 small, tired kids. However, once we got through it we forgot the headache and enjoyed our trip. Traveled with... More