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Barcelo Maya Palace Deluxe

4.0 of 5 Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
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Barcelo Maya Palace Deluxe
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Barcelo Maya Palace Deluxe
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2,420 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Georgetown, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

We (3) were guests at a wedding in this hotel. All inclusive. We arrived about 2 pm and checked in OK, but we could not get our room key until 3 pm. So, off to the bar. The rooms are in accomodation blocks away from the main building. If you have problems walking, this is not a suitable Hotel. There... More

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Richmond Hill, Canada
1 review
1 of 5 stars Reviewed 3 days ago NEW

We stayed at Barcelo Maya Palace Deluxe from Aug 29, 2014 to Sept 12, 2014. Sept 11, my wife noticed that her two silver chains and one silver pendant were disappeared from her handbag just one day before our leaving. We called to reception and reported about this crime. The security guys checked our room including our beds, suitcases, etc.... More

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Ottawa, Ontario, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

I started planning my wedding here in September 2013 (Wedding date October 11, 2014) I was getting a bit annoyed from the start I wanted to get my invitations out as soon as possible since I had gotten an excellent group rate from Air Canada. I also had guest traveling from Monterrey, Mexico. It would take the wedding planner 4-6... More

Was this review helpful? Yes 2
Lincoln, Nebraska
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This was actually our second stay at this resort on a sales incentive trip through my job. While my wife and I aren't big fans of all-inclusive "mega resorts", I would give this one fairly high rankings in just about all categories. The grounds and the surroundings here were beautiful and beautifully maintained! We spent a lot of time at... More

Was this review helpful? Yes 5
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We all got sick from the food. The servers were rude and only 1/2 spoke English. The " a la carte " restaurants were not good and only gave one selection. ( not all inclusive ) The rooms all were very musty and damp. The cleaners did not change our sheets daily. Wifi was an additional charge. ( it's 2014... More

Was this review helpful? Yes 5
New York, New York, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was by far the most opulent experience ever! From the food, to the ambience, to the staff this trip was the best vacation I've yet been on. As a dreamtrips life member and it being the first vacation as a member, my mind is now open to what world travel has to offer!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
pennsylvania
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

We really enjoyed the trip. The resort was beautiful. Overall it was excellent. There were some little glitches. When we checked in they gave me a problem saying I was 3 adults and one baby and they had me set up for a crib. The woman did not speak very good English but she called someone and I guess they... More

Was this review helpful? Yes 6
Denver, Colorado
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is a true paradise in my opinion. We have been loyal guests for 12 visits and can't wait to get back. The rooms are spacious and the bathroom is to die for with the rain shower. Most of us are pool people and the pools are great. The ocean for snorkeling and playing is great too. We like... More

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Was this review helpful? Yes 1
Chula Vista, California
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is our 4th year at Barcelo Maya Complex and 3rd year at the Barcelo Maya Palace Deluxe. This year we returned with 150 family and friends, traveling with kids and teenagers. Stayed 9/20-9/28. Overall we were all very pleased with the service, food, premium alcohol, beach, pool and rooms. Reservations made on-line without any issues. Check-in: Reception Manager Jose... More

Was this review helpful? Yes 6
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Just returned from a wk in this paradise setting and missing it already! So let me start with the particulars for us that are very important ....the wheelchair accessibility....yes everything is spread out but it is all accessible including the beach, which was great for us!! My husband whom is in a w/c was able to get down to the... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Very good(72)
  • French restaurants(48)
  • Adult pool(31)
  • Other resorts(31)
  • Great time(30)
  • Room service(27)
  • Club premium(17)
  • Sea turtle(17)
  • Lobby bar(16)
  • Water park(14)

Additional Information about Barcelo Maya Palace Deluxe

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Palace Deluxe 4*
Number of rooms: 756
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, BookIt.com, Barcelo, Caribbean Online Mgt Corp., Amex, getaroom.com, Despegar.com, Priceline, Orbitz, Odigeo and Tingo so you can book your Barcelo Maya Palace Deluxe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico

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