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Barcelo Maya Tropical

Certificate of Excellence
4.0 of 5
Hotel website
Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
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Barcelo Maya Tropical
Best prices for: 1 room 1 guest
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Ranked #9 of 16 Hotels in Puerto Aventuras
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Bella D
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2,120 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Barcelo Maya Tropical
See the most recent reviews
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The rooms very very clean and comfortable, the pools were HUGE! All of the staff was very friendly and it seemed like a very fancy hotel. I would go back! The food was good enough for a resort. The beach was great exept for the seaweed. We never experienced loud noise in the night. The shows were GREAT! We truly... More 

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Bella D., We really appreciate your loyalty to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations. Our goal is complete guest satisfaction!. We look forward to hosting you with your family and friends again in the future. Please do not hesitate to contact us any time before you coming back as we... More 

Marietta, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed in Tropical from April 22 to April 29. When I arrived, my mood was down, since shared transportation van broke on the way. Besides, rooms in the Yucatan building that I wanted were not available at the time. However, Cleo Huerta from the Tropical front desk found a room that became available the next morning. The rest of... More 

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Zhanna K., We appreciate your kind comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence. Please accept our apologies, unfortunately we do not have availability rooms at the time of their arrival and we thank you very much for your kindest words to Miss. Cleo.... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Just got back from this amazing resort. My suggestion would be to travel out of the resort for anything worth eating. The food was horrible! Staff was great, hotel grounds amazing! I chose to drink my meals, until I got desperate enough to eat. Other than that.. the experience was amazing!

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Karen E., We really appreciate your visit and the time taken to write your impression about your stay, Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities, we will work on food issues to improve them. Your comments are important to the success of our organization, as we rely on you, our... More 

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pro's: Extremely impressive grounds, beautiful location and well maintained. The pool was outstanding and the beach large. Extremely nice place to relax and unwind. Bars are open late and nice shopping. My absolute favorite part was swimming with the dolphins (extra cost of course) but totally worth it! Con's: Not a lot to do after 5pm, anything is an extra... More 

Was this review helpful? Yes 1
Denver, Colorado
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

Nice property, beautiful pools, great snorkeling when not windy, but our phone never worked, reported every single day, always told it would be fixed but never was. Dangerous glass door to bathtub, lady next door shattered it and got cut badly, blood on floor; if it happened to us we couldn't have called for help. Asked for complimentary bathrobes but... More 

Was this review helpful? Yes
Grand Rapids, Michigan
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I traveled to the Mayan Riviera 4/21/15-4/28/15 for our honeymoon. We searched for months online for the "best value" Caribbean destination. After much deliberation, we decided to go to Barcleo Maya because of the reviews, pictures, amenities, size and location. We could not be happier about our decision! We feel like we got an amazing vacation for... More 

Was this review helpful? Yes 6
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear IRCash, We would like to thank you for sharing your impressions on Trip Advisor regarding your last visit to Barceló Maya Tropical. We appreciate the fact to be a Wedding Destination due to coordinate, serve and work in such a special event helps you decide whether you want to come back. Barceló Maya Tropical is committed to providing our... More 

Littleton, Colorado
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My Sister and Brother in-law visit this beautiful resort every year (7 times so far and already planning their next trip lol). The staff at this resort are attentive, friendly and just plan happy to assist you in anyway they can. We were greeted by the Front Desk Staff with smiles and a welcoming glass of wine. The GM Carlos... More 

Was this review helpful? Yes 4
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Gibbie1949, We really appreciate your loyalty to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores, recommendations and we deeply thank your finest words regarding our staff : Carlos is always much appreciated. We cannot thank you enough for your kind comments, We look forward to host your family and friends again in the future.... More 

Minneapolis, Minnesota
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In summary, this hotel was absolutely stunning and unforgettable. Ignore all these 1 star reviews... we're a down-to-earth couple from Minnesota and can tell you that we had an spectacular vacation. For those searching for hotels, I'll break it down per category so it's a little easier to understand. Property: Spotless. Well kept on a daily basis. Clean and well... More 

Was this review helpful? Yes 7
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Gregory B., We appreciate your kind comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence. We deeply thank your loyalty to Barceló Hotels & Resorts, your finest words regarding our Staff: Antonia Hex, Clara Perez and service are always much appreciated. Our goal is complete... More 

Knoxville, TN
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned form a 6 day stay and we absolutely loved this resort. I'm going to run down a list to try and capture what we thought was great and a couple of things people have complained about that really shouldn't be a negative mark on the management. Check in was a breeze. Maybe 15 minutes max. You get a... More 

Was this review helpful? Yes 4
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Carmen52794, We would like to thank you for choosing Barceló Maya Tropical to expend last holiday. We deeply thank you for your finest words regarding our Staff, food, Food & Beverages, pools, rooms, beach, gift shops, amenities, entertaiment, etc. Let us mention that we will work on the issues to improve them because, the main goal is to fulfill... More 

Lincoln
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Reservations from April 18th to 23rd. We booked at the Tropical and I emailed the manager Jose Sanchez and requested a upgrade so we could be ocean front as a surprise for my wife for our wedding anniversary. He responed fairly quickly and informed me that "the rooms are not so close to the ocean but actually located in front... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Very good(14)
  • Water park(6)
  • Specialty restaurant(5)
  • Playa del(5)
  • Steak house(4)
  • Pool area(3)
  • Lobby bar(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,533 photos of this hotel

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Dining (6)
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Pool/beach area (15)
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Hotel & grounds (1)
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Other (26)
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