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All 15 Puerto Aventuras hotels

Barcelo Maya Tropical

3.5 of 5 Resort (All-Inclusive)   |   Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
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Ranked #11 of 15 Hotels in Puerto Aventuras
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
420snowbirds Windermere, Canada
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1,840 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Barcelo Maya Tropical
See the most recent reviews
Windermere, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

After a long day of travelling was met by the 10 star staff at the front desk Carlos ( front desk manager) and Henry ( bellman) ....what a way to start our visit..... They both were there for us the whole stay... All the staff were great....super.... Did things go wrong? ...yes of course.. But a quick phone call or... More 

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear 420snowbirds, First of all we would like to thank you for sharing your experience at Barcelo Maya Tropical, we are glad to know the good image our Carlos Flores, Henry Moo and rest of Staff has provided you. We hope you will allow us the opportunity to serve your future lodging needs, as we would like to provide you... More 

Edmonton, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Had an amazing vacation. Barcelo hotel is clean and staff are more than wonderful. The view from our room was great. Tried the spa for his and hers massages -loved it - so relaxing. Pools are clean and poolside waitresses were always happy to bring a cool refreashment. A la carte dinners were great - servers exceptional! Would go back... More 

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Monica V, We would like to thank you for sharing your impressions on Trip Advisor regarding your last visit to Barcelo Maya Tropical. We appreciate your kind comments and recommendations. We are glad to know you enjoyed your holidays with us. We look forward to hosting you again in the future. Warmest Regards to Canada. La Gerencia Barcelo Maya... More 

Sherbrooke, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I was at the barcelo maya tropical from nov 21 to 28 : beautiful hotel, pools and beach. Life : Go to the zumba/dance or other classes you'll have a blast with the animators ** special thanks to Omar, Esteban y Adrian ** you guys are AWESOME! very dynamic and respectful. Water : warm and filled with coloured fishes in... More 

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Emy M, We would like to thank you for sharing your experience on Trip Advisor. We really appreciate your scores and preference to Barcelo Maya Tropical. We will pass your kind comments to Oscar Madrigal and Entertainment Staff. Thank you very much!!! We look forward to hosting you again in the future. Sincerely La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com More 

Red Deer, Alberta
Reviewer
3 reviews 3 reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from an amazing trip to the Barceló Tropical from Nov 18-25th. The resort is very clean and I always felt safe. All of my room requests were honored except for a higher floor room. This ended up ok but there is a mildew/humidity issue in the first floor rooms. We were in Standard Room 7429 - it’s close... More 

Was this review helpful? Yes 2
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Sunflower1178, We really appreciate you have chosen Barcelo Maya Tropical for your 10th Anniversary trip and also we would like to thank you for sharing your experience on Trip Advisor. The main goal of Barceló Maya Tropical is to fulfill the expectations of every single guest we have the pleasure of serving, since we want you to return home... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Just to give you a little background, it's not our first time traveling to Mexico, we stayed at Riu, iberostar, sandos, secrets and a few other resorts. Right now we are here for thanksgiving week and I wanna warn people to please don't book this resort or you'll regret it! As soon as we get off our van from the... More 

Was this review helpful? Yes 2
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Eps02 , We would like to thank you for the time taken to write your review, we want you to know that the comments and suggestions we receive from our guests are taken seriously. We apologize for not having meet your expectations. We hope you allow us the opportunity to welcome you back in the future and show you... More 

Los Gatos, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

This hotel is meant for the young, dirty, drunk spring break crowd. It is too big and rule-enforced any other time. I stayed here as part of a large wedding party and it was a mess. It was a challenge to find anyone outside since there are 3 pools (all too cold to actually hang out in even in 80... More 

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear thevisitor393, We apologized and thank you for sharing your experience on Trip Advisor. Feedback from our guests, both past and present, helps us improve our services and achieve our main goal, which is complete customer satisfaction, we would like to take this opportunity to send you a sincere apology for the impression you took from the hotel. Best Regards... More 

Chilliwack, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I returned home 4 days ago from an absolutely fantastic vacation at Barcelo. It was our second time there. Stayed at Maya Beach in 2010 and at the Tropical this past time. We cannot wait to return again next year for our 25th. We will definitely request to stay at Tropical. Thank you Guadalupe and staff for... More 

Was this review helpful? Yes
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear little 30, We would like to thank you for the time taken to write your review, we want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. We really appreciate your review and scores.... More 

Windsor, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

went to the Barceló Maya Tropical.for my nieces wedding,the staff was awesome.Maria, Isabella, Martin to name a few who went beyond their duty. The food like the service was outstanding . My daughter is vegetarian and she had so many choices,and the desserts!!!! so many choices. The only problem is a family member has to eat a gluten free diet,... More 

Was this review helpful? Yes
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear hcity232 We would like to thank you for sharing your impressions on Trip Advisor regarding your last visit to Barcelo Maya Tropical. We appreciate your kind comments and recommendations. We are glad to know you enjoyed your trip and our Staff left a good impression. We look forward to hosting you again in the future. Warmest Regards to Canada.... More 

Windsor, Canada
Contributor
20 reviews 20 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently travelled to this hotel for a wedding. I was apprehensive as this property is quite large and my husband and I usually choose much smaller resorts. My mind has been changed! This particular hotel had the best service I have ever encountered. Our drinks were never empty. Tables were never left dirty. The grounds were immaculate. The beach... More 

Was this review helpful? Yes
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Mariannabanana, We would like to thank you for the explanation of Barcelo Maya Tropical you have written; we really appreciate your time. We are very happy to be a wedding destination and that you enjoyed your time spend at this hotel. Your comments are important to the success of our organization, as we rely on you, our guest, to... More 

essex
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Amazing !!!! I booked this hotel via Virgin Atlantic having done a lot of research via trip advisor and we were not disappointed. Resort absolutely beautiful. Hotel staff amazing. Beach is the best we have ever been too. Food excellent. Fellow guests very courteous and respectful, we met a lovely American family and a Russian couple. Amenities excellent. Pool bar... More 

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear sissyjb, We really appreciate your kind review and scores. We want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Thank you very much for recommending us on Trip Advisor. We look forward to... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(16)
  • Specialty restaurant(7)
  • Playa del(6)
  • Water park(6)
  • Steak house(5)
  • Great time(3)
  • Pool area(3)
  • Little bit(3)
  • Lobby bar(3)

Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Barcelo Maya Tropical 3.5*
Number of rooms: 479
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#5 Family Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
#10 Spa Hotel in Puerto Aventuras

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