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Barcelo Maya Tropical

Certificate of Excellence
4.0 of 5
Hotel website
Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
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Barcelo Maya Tropical
Best prices for: 1 room 1 guest
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Ranked #9 of 16 Hotels in Puerto Aventuras
Certificate of Excellence
A recent review
3 of 5 stars reviewed yesterday
goingonaciesta maine
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2,118 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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maine
Reviewer
5 reviews 5 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed yesterday NEW

We just returned we had a nice time and met wonderful people. We were in the Veracruz building only downside much construction around that area and they start early we are up and out for the day so not a big deal for my family. The pools were dirtier than usual especially in the Tropical and the Colonial area we... More 

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Toronto, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

We would like to thank Cleo Huerta for the best service! She met us in the hotel, provided perfect room, called to buffet not to close it because we were late from plane and got to hotel at 10 pm, also she followed up and asked all the time if everything was good. She cared a lot about clients in... More 

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Alex S., We appreciate your visit and the time taken to write your impression about your stay: We thank you very much for your kindest words to Cleo Huerta, you receive best regards from her and from the rest of the Management. We would be grateful to host you with your family and friends again in the future. Please... More 

Cleveland, United States
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This resort is in a beautiful area but has lousy customer service. As others have, we experienced problems with check in - long wait times, poor welcoming. We had a 6 day vacation, but the "family suite" that we wanted was only available for 5 days so, rather than not get at the Palace, we opted to spend the last... More 

Was this review helpful? Yes 4
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

There were 7 of us for a bachelorette party! The pool, rooms, beach, service were all great. The food was mediocre but you can't win them all. It was hard to decide which hotel to stay in on the property. After visiting the Caribe- I recommend eating lunch and meals there- the food was much better and the pool looked... More 

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Rochester
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Our group of 10 had a fantastic stay at this resort on our April 2013 trip. The beaches were spectacular, the pools were energetic and fun and huge....plenty of room to find activity by the pool bars or to sit at other areas and be further from the frenzied activity. The resort is connected to the other portions of the... More 

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Reid M., We really appreciate your loyalty to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores, recommendations and to expend that holiday. Our main goal is to fulfill the expectations of every single guest we have the pleasure of serving, since we want you to return home totally satisfied and with the desire to... More 

Mount Prospect, Illinois
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

We loved this hotel. It was beautiful! We were at the pool everyday.It was very clean and the perfect temperature. My kids played water polo every day and loved the aqua aerobics too! We would definitely return. It was a little big, but we handled it! Our housekeeper (camarrista), Consuelo Alvarez, was fantastic! She had our room spotless every day... More 

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Matanovic, We have read your opinion and really appreciate the valuable time you have taken to share your comments regarding your stay at Barceló Maya Tropical. We thank you very much for your kindest words to Consuelo Alvarez. We would be grateful to host you again in the future. Please do not hesitate to contact us any time before... More 

VA
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Veracruz building, enjoyed every day. Friendly staff, beautiful gardens, very comfortable bedding, large rooms, clean, a/c works well. Pools are large and beautiful, but we really come to Mexico to swim in the sea, with fish, in the salt water. Beach is very good, it is possible to find a spot for every taste, from pure... More 

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Vail, Colorado
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I enjoyed our honeymoon at this resort. I am sure there are are far more "romantic" hotels in this area but we chose the larger resort as my husband isn't a "sit at and lounge" kind of guy. Check-in; efficient, took about 10 minutes. They didn't acknowledge the special occasion, it would have been nice to hear... More 

Was this review helpful? Yes 2
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear amyr33676, We would like to thank you for sharing your impressions on Trip Advisor. Barceló Maya Tropical appreciate the fact to be a Honeymoon Destination. Feedback from our guests, both past and present, helps us improve our services and achieve our main goal, which is complete customer satisfaction. We want you know that your comments and suggestions are taken... More 

Bristol, England
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in Colonial 7 years ago and this complex has grown a fair bit since then. Stayed in Tropical this time, rooms are really spacious with sofa, large TV, mini bar stocked with free drinks and showers with huge shower heads! The grounds are amazing, chock full of tropical plants and wildlife such as iguanas, raccoons and agutis plus loads... More 

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear jofontana1, We really appreciate your loyalty to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations; your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We would be honor to... More 

Munster, IN
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

The Barcelo resorts in Puerto Adventuras were lovely. We had a room with a view of the swimming pools and sea, where we were able to enjoy coffee or wine on our balcony. It was a pleasure! We were able to book dinner each evening in one of their restaurants and ate breakfast and lunch in the buffet. Food was... More 

Was this review helpful? Yes 2
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear lewiefam, We would like to thank you for choosing Barceló Maya Tropical to expend this trip. Our goal is complete guest satisfaction. We would be honor to host you again in the near future and please do not hesitate to contact us any time before you coming back. Warmest Regards to Munster, IN. * La Gerencia Barceló Maya Tropical... More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • Water park(6)
  • Specialty restaurant(5)
  • Playa del(5)
  • Steak house(4)
  • Pool area(3)
  • Lobby bar(3)
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