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Barcelo Maya Tropical

Certificate of Excellence
4.0 of 5
Hotel website
Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
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Barcelo Maya Tropical
Best prices for: 1 room 1 guest
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Ranked #8 of 16 Hotels in Puerto Aventuras
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Brian T Saint Paul, Minnesota
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2,063 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Paul, Minnesota
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

A massive resort just south of Playa del Carmen. Most typical attractions are available within the property. They have nice beaches, good snorkeling (sea turtles), free use of sail boats and kayaks. Jet Ski$, ATV tour$, parasail$ and dolphin$ encounter are also available for an extra fee. There are many restaurants and bar choices. The al-a-cartes are good but you... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 4 days ago NEW

What a fantastic trip ! My son and I came to Mexico for spring break and the Easter holiday. We absolutely loved our time in Mexico and found our accommodations at The Barcelo Tropical resort to be outstanding . Everyone we encountered while at the resort was pleasant and willing to offer assistance in any way they could to accommodate... More 

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Catherine L, We deeply appreciate you have taken your time to write us on Trip Advisor since this help us to constantly improve, thank you very much for having choose Barcelo Maya Tropical for your last holidays. We accommodate many guests each day and we strive to make their stay a satisfying one. We are pleased to know your... More 

Ottawa, Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at Barcelo Maya Tropical for the second time in a row and enjoyed it, even though we had some problems with the reservation through Expedia. If a little bit of crowd and noise does not bother you but makes you feel that you are alive...it is a great place to be. Rooms comfortable, clean and nice; great surroundings;... More 

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Tomek_Wojcicki, We really appreciate your loyalty to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations!. Our main goal is to fulfill the expectations of every single guest we have the pleasure of serving, since we want them to return home totally satisfied and with the desire to visit us again. Please do... More 

gabriela730
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We just got back from Tropical. The resort is beautiful and the grounds are kept immaculate. We travel to Mexico often and usually we are used to seeing some bugs either in the room or hallways however because of the constant cleaning and not allowing food out of the restaurants it was spotless. Rooms- we stayed in the 7400 building.... More 

Was this review helpful? Yes 2
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear gabriela730, We thank you for having chosen Barcelo Maya Tropical for your recent holidays. We are glad to know you found the resort clean, room and food good as well as the rest of facilities. We would have wished to make it perfect for your family we do apologize regarding the teenagers’ behavior. We are doing our best to... More 

Fort McMurray, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family of 7 ranging from ages 2 1/2 to 60 stayed at the Barceló Tropical from Feb. 21st to the 28th. My husband and I stayed at the Barceló Beach last year and had such a wonderful experience we decided to return this year with our daughter and her family plus our 15 year old granddaughter. Needless to say... More 

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear EPayne1955, We really appreciate your loyalty to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We look forward to host... More 

Pound Ridge, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I have taken my children on vacation to many all-inclusives resorts throughout the caribbean and Mexico. We have stayed at Barcelo in Punta Cana and enjoyed it, therefore, we decided to try it again. I have much praise for the cleanliness and beauty of the resort as well as the service and the people however, I would never return during... More 

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear upbe4thesun, We appreciate very much your time and the evaluation of Barcelo Maya Tropical, we would like to apologize for the bad impression taken from this hotel during your holidays. You can be assured we are committed to providing our guests with the highest quality of services and facilities; as you wrote Drinking Age in Mexico is 18th years... More 

Minneapolis, Minnesota
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Spring Break 2015. Wasn't sure what to expect, but we were pleasantly surprised. Grounds and accommodations were very clean. The resort has five "hotels", four of which have privileges at all except the Palace, which have privileges at all five. We stayed in a second floor Junior Ocean View Suite at the Tropical and loved it. We thoroughly enjoyed our... More 

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear minnesotahsweediepie, Thank you very much for your comments regarding your past stay, Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities, thank you very much for your kind comments regarding your room. We would be grateful to have another opportunity to host you in the future. Sincerely, La Gerencia Barcelo Maya Tropical... More 

Somerset, New Jersey
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Our second visit to a Barceló resort. I believe they are family owned. When they build a resort, GO! First Barceló experience was in Punta Cana. Our travel group of eight friends had a great time. This time we decided upon the area south of Cancun. The ride from the airport takes about 45 to 60 minutes, but worth it.... More 

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear tylman, We really appreciate the valuable time you have taken to share your comments regarding your stay with your group at Barceló Maya Tropical. Barceló Maya Tropical is committed to providing our guests with the highest quality of services and facilities; we thank you very much for the kind explanation of the service and facilities. We look forward to... More 

Cancun, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had the best experience ever thanks to the excellent maid service by Consuelo Alvarez! She had cleaned our room very good and is always in a good condition when we retire from the pool back into our room. Great job consuelo!

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Jordan R., We would like to thank you for choosing Barcelo Maya Tropical to expend this holiday. Barceló Maya Tropical is committed to providing our guests with the highest quality of services and facilities. We cannot thank you enough for your kind comments, we look forward to host you again in the future. Please do not hesitate to contact... More 

Edmonton, Canada
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

You better be able to walk a lot to see everything in this resort that includes 7 separate hotel areas. Lots of things to do at the resort itself and it is also close to many nearby world class attractions. We stayed in the Tropical which was almost in the centre of the resort. If you stay at the Palace... More 

Was this review helpful? Yes 4
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear gtraveller2015, We are pleased to know your comments, since they help us to constantly improve, thank you very much for having choose Barceló Maya Tropical for your vacation as well of your kind recommendation to readers. We know a hotel is defined by the quality of service it provides to its guests. Since our success is measured by how... More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • Water park(6)
  • Playa del(5)
  • Specialty restaurant(5)
  • Steak house(4)
  • Lobby bar(3)
  • Pool area(3)
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