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All 15 Puerto Aventuras hotels

Barcelo Maya Tropical

3.5 of 5 Resort (All-Inclusive)   |   Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
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Ranked #10 of 15 Hotels in Puerto Aventuras
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
little30 Chilliwack, Canada
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1,813 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Gatos, California
1 review
2 of 5 stars Reviewed yesterday NEW

This hotel is meant for the young, dirty, drunk spring break crowd. It is too big and rule-enforced any other time. I stayed here as part of a large wedding party and it was a mess. It was a challenge to find anyone outside since there are 3 pools (all too cold to actually hang out in even in 80... More

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Chilliwack, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I returned home 4 days ago from an absolutely fantastic vacation at Barcelo. It was our second time there. Stayed at Maya Beach in 2010 and at the Tropical this past time. We cannot wait to return again next year for our 25th. We will definitely request to stay at Tropical. Thank you Guadalupe and staff for... More

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Windsor, Canada
Contributor
19 reviews 19 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I recently travelled to this hotel for a wedding. I was apprehensive as this property is quite large and my husband and I usually choose much smaller resorts. My mind has been changed! This particular hotel had the best service I have ever encountered. Our drinks were never empty. Tables were never left dirty. The grounds were immaculate. The beach... More

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essex
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Amazing !!!! I booked this hotel via Virgin Atlantic having done a lot of research via trip advisor and we were not disappointed. Resort absolutely beautiful. Hotel staff amazing. Beach is the best we have ever been too. Food excellent. Fellow guests very courteous and respectful, we met a lovely American family and a Russian couple. Amenities excellent. Pool bar... More

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Edmonton, Canada
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 6 days ago NEW

I stayed at the Barcelo Maya Tropical Nov 8-15, 2014 for my wedding and it was such a great experience. We originally booked at the Barcelo Maya Beach, but it was shut down for construction so my wedding party (43+ members) got moved to the Tropical. My husband and I got upgraded to the master suite, which I recommend an... More

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Hoi An, Vietnam...from Vancouver, BC
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had our wedding at barcelo last week. We and all of our 60 guests were very surprised and happy at how good the value of the hotel was for what we paid. The service was excellent. Everyone was happy to help. The food was very good. Buffet food always tasty. Japanese, and steakhouse was the favourite 'al la carte.'... More

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Minneapolis, Minnesota
1 review
4 of 5 stars Reviewed 1 week ago

We went to Barcelo Tropical In January 2014. We had a great time! We were celebrating our honeymoon. Beach: Rocky but you can find places that are not too bad. I would suggest water shoes if you can find them before you leave Food: In the buffets was so-so. Our favorite was the hibachi and went twice. When we went... More

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Lititz, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Okay, so this was our 5th time at Barcelo and our third time at the Tropical. I've written two other reviews, so I will keep this one pretty short. We had yet another amazing time. The service was wonderful, yet we couldn't help but notice that we were the only people who left any tips for these hard working people.... More

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

They stole an iPad from our room on Saturday. This hotel is crap. The sfaff mocks of the situation and they don`t help you at all. Cameras don´t work, at least for your security and the log on the locks is not usefull for the investigation.

Was this review helpful? Yes 3
Vancouver, Canada
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

I would not recommend this resort, it has very poor value for the money. The service does not match the price, most service was good but a few rude front desk and restaurant workers can ruin what could have been a very good experience.

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Keith B, First of all we would like to apologize for not having met your expectations, we hope you give us another opportunity to host you. Please be assured we will share your comments with our front desk and waiters in order to improve our service. Respectfully, La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com More

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Hotel Summarization (Beta)

What travelers say

  • Very good(16)
  • Specialty restaurant(7)
  • Water park(6)
  • Playa del(6)
  • Steak house(5)
  • Lobby bar(3)
  • Great time(3)
  • Pool area(3)
  • Little bit(3)

Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Barcelo Maya Tropical 3.5*
Number of rooms: 479
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico

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