We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 15 Puerto Aventuras hotels

Barcelo Maya Tropical

4.0 of 5 Resort (All-Inclusive)   |   Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Hotel website
Hotel amenities
Special Offer
Up to 35% discount
Barcelo Maya Tropical
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Barcelo Maya Tropical to your Saves list
Ranked #10 of 15 Hotels in Puerto Aventuras
Certificate of Excellence 2014
A recent review
Write a Review

1,976 reviews from our community

Traveler rating
    935
    640
    223
    115
    63
See reviews for
825
644
20
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (371)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1976)
  • Mar-May only
    (532)
  • Jun-Aug only
    (502)
  • Sep-Nov only
    (347)
  • Dec-Feb only
    (595)
All months
Franklin, Tennessee
1 review
5 of 5 stars Reviewed today NEW

this resort is fabulous.even in the busy season it did not feel crowded at all.the all inclusive food was fabulous...especially Kyoto the Japanese steak house.the huge beautiful beach and multiple pools were excellent.the room was well appointed,clean and very nice.the employees there are extremely cheerful and overall,this all inclusive resort is a great value and we can't wait to go... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed at the Colonial for three weeks 2014, it was amazing. Could not fault food, service, rooms and amenities. Would go back in a second. Entertainment staff need a special mention, especially Estaban, absolutely fabulous at his job, so friendly and welcoming.

Was this review helpful? Yes
Ogden, Utah
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our trip was pretty seamless. We stayed in the Barcelo Tropical. I recommend if you want to eat at restaurants other than the (somewhat crowded at certain times) buffet, make reservations in the lobby when you get there. The resort is huge and there is lots of walking to get around. I got lost the first day. Memorize your room... More 

Was this review helpful? Yes
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Roadrunner0826, We really appreciate your visit and the time taken to write your impression about your stay, Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities, we will work on beds rooms and rooms. issues to improve them. Once again thank you for having chose Barcelo Maya Tropical for your recent stay... More 

Clearwater, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We had an unbeatable all-inclusive trip planned by our travel agent, John Gossen, from Bursch Travel in Monticello, MN. Accommodations, food, amenities, beach were outstanding. Transportation to and from the airport was quick, efficient and worry-free. Thanks for planning an outstanding trip for us. We will definitely use Bursch Travel for future trips!

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Akoenigs, We really appreciate your comments and the time you took to write them. The main goal of Barceló Maya Tropical is to fulfill the expectations of every single guest we have the pleasure of serving, since we want you to return home totally satisfied and with the desire to visit us again. Special thanks to John Gossen for... More 

Edmonton, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just got back from a 10 day stay at the Barcelo Maya Tropical. This resort is 5 hotels (Beach, Caribe, Colonial, Tropical, Palace) the palace is the only one that you cannot eat/drink at without paying (but you can still go there and shop and look around) there is LOTS to do at the resort. The Caribe side just... More 

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Corinne D., We really appreciate your loyalty to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations. We will work on housekeeping and rooms issues to improve them and thank you for your finest words regarding: food, beach, pools, restaurants and new services. Once again thank you for having chose Barceló Maya Tropical... More 

Minneapolis, Minnesota
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Keep this in mind; they might place you to a different hotel. All of us (8 people, 4 couples, 4 rooms) bought Barcelo Tropical resort thru Travelocity. We came together at 1PM, but we were told that Tropical is overbooked and they relocated us to Barcelo Maya Beach hotel. Hotel staff claim that all 4 Barcelo hotels: Beach, Caribbean, Tropical... More 

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear travelovemn, We really appreciate your comments regarding your past visit to Barcelo Maya Tropical. You can be assured we are committed to providing our guests with the highest quality of services and facilities; “stay at 1 and enjoy 4 hotels” is an innovative concept that allows guests of the Barceló Maya Tropical access to a large complex of indoor... More 

pembroke
Reviewer
5 reviews 5 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just returned from our 4th vacation at this resort. As the title says, we just keep going back. We cannot find anything wrong with this property. The staff is unbelievable. Always a smile and a greeting. The food is the best. Great buffets for breakfast,lunch and dinner. The poolside bars and restaurants are very convenient with a good variety of... More 

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear paulpembroke, Your words regarding Barceló Maya Tropical are much appreciated. We are so happy to have you as our repetitive guest. Thank you very much for your loyalty and sharing your memories and recommendations. We look forward to welcome you back. Please do not hesitate to contact us any time before you coming back as we are committed to... More 

Sioux Falls, South Dakota
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is our second time at the Barcelo in 5 years. We were first in the Barcelo Beach back in 2010 and had an amazing trip then as well. This year we were in the Tropical. Was not disappointed. We had an ocean view room. Location was great. We had access to the beach, a buffet, a bar and the... More 

Was this review helpful? Yes
Crystal Beach, Canada
1 review
5 of 5 stars Reviewed 1 week ago NEW

This is our 5th time in 6 years to the Barceló Maya Tropical in Mexico. The front desk managers and their staff went above and beyond the call of duty to make our stay pleasurable. The manager and staff in the entertainment department are very friendly and accommodating. We will be back next year for a 6th time. David&Beverly

Was this review helpful? Yes
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear David & Beverly, Barceló Maya Tropical is lucky to have you as a guest, we deeply thank your loyalty to Barceló Hotels & Resorts, your finest words regarding to our Staff is always much appreciated. Please do not hesitate to contact us any time before you coming back as we are committed to providing our guests with the highest... More 

Wilmington, Delaware
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Although the resort is beautiful, and well staffed in the restaurants, on the beach and poolside, I have to report that $360 cash was stolen from my room. I don't normally take cash to an all-inclusive, but this time I did for buying souvenirs and taking an excursion. I didn't look for my money until 4 days into the week-long... More 

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear clou602, We want to take this opportunity to send you our sincerest apologies for the shameful incident that you experienced during your resent stay. At the moment that you reported to Security and Front Desk staff that your cash was missing from your room, they attended you and proceeded to do the necessary investigations with our Housekeepers and Supervisors... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Barcelo Maya Tropical? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(16)
  • Specialty restaurant(7)
  • Playa del(6)
  • Water park(6)
  • Steak house(5)
  • Great time(3)
  • Pool area(3)
  • Lobby bar(3)
  • Little bit(3)

Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Barcelo, BookIt.com, Hotels.com, Odigeo and Tingo so you can book your Barcelo Maya Tropical reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#6 Business Hotel in Puerto Aventuras
#8 Top resorts Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
#8 Luxury Hotel in Puerto Aventuras
#8 Family Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras

2,452 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2402)
Viewed
Hotel & grounds (462)
Viewed
Dining (168)
Viewed
Pool/beach area (783)
Viewed
Room/suite (110)
Viewed
Bathroom (20)
Viewed
View from room (81)
Viewed
Family/play areas (22)
Viewed
Business center/function rooms (11)
Viewed
4:53
Videos (6)
Viewed
Other (739)

Management photos: Courtesy of the property manager

Viewed
All management photos (50)
Viewed
Room/suite (2)
Viewed
Dining (6)
Viewed
Pool/beach area (15)
Viewed
Hotel & grounds (1)
Viewed
Other (26)
Hotels you might also like...
Check In Check Out
Price Your Stay