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All 15 Puerto Aventuras hotels

Barcelo Maya Tropical

3.5 of 5 Resort (All-Inclusive)   |   Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
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Barcelo Maya Tropical
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81%
Certificate of Excellence 2013
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1,579 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We booked this holiday fairly last minute and were excited as we hadn't visited Mexico before. The flight was easy. Didn't feel like ten and a half hours as the new Dreamliner is much more spacious. The transfer seemed to take forever though and we were last to be dropped off but the rep was really great and helpful and... More

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North Battleford, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our first visit to Barcelo Maya, but it came highly recommended by family and friends so we had pretty high hopes for our spring vacation. Check-in went well, just a bit of a wait. We were a group of three adults (my husband, his sister and myself), so we were a bit disappointed to find that we were... More

Was this review helpful? Yes 2
Kelowna, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

"Management" (my lovely wife) declared that she was to be pampered this year so we went to the Barceló Colonial for the second time, after calculating that the College "Spring Break" would be over. Things do not always go as planned as high schools now have a "Spring Break"...go figure! We started in a Jr. Suite near the beach, but... More

Was this review helpful? Yes 2
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Mr Glenn, First of all thank you for addressing to myself your review!!! We really appreciate you are sharing your kind comments on trip advisor regarding the past stay, and very glad to have Michelle Rebollar and Aldo Trejo as members of our Front Desk Staff, thank you for mentioning them. Please be assured that the issues you have... More

Winnipeg, Canada
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently returned from our son's wedding which was held at the Barceló. The wedding ceremony was held in a beautiful location (the far end of the beach) and despite a few minor issues was enjoyed by all 40 people who attended. The resort itself was very nice, staff very accommodating and is in a nice location. The food and... More

Was this review helpful? Yes 6
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Jeff, We are deeply grateful for having choosing Barcelo Maya Tropical as wedding destination for your son, we are glad to know you all enjoyed this special event on the gorgeous beach, the hotel has beautiful locations for this events and we would have wished to make it perfect for your family, on the other hand we are concerned... More

Appleton, Wisconsin
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything about this resort was excellent! From the courtesy of the staff, cleanliness of the room and all hotel areas, beautiful tropical jungle setting to the variety of the food. Great place to stay for couples or families! My husband and I are in our late 40's and wanted a get away where we could hang out on the beach,... More

Was this review helpful? Yes 4
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Mrs. Amy, We would like to thank you for the detail explanation of Barcelo Maya Colonial & Tropical you have written, we also have a towel place at the Activities Center next to the Tropical Pool Bar, indeed at the Grills we kindly ask our guest to wear sandals for their own safety as we don’t want you to... More

Minneapolis, Minnesota
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I was not sure if I would like an all inclusive, but it was great! My boys ages 10 and 12 had lots to do. They loved to play pool, ping pong, large chess game and to hang out at the pools and beach. Also you can snorkle for an hour without charge and the snorkeling was very good. We... More

Was this review helpful? Yes 4
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Guest, We appreciate your kind comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence. We are happy to know Barcelo Maya Tropical All Inclusive was great, thank you for giving us the opportunity to host your family vacation, we are always looking after our guest... More

Gatineau
Reviewer
3 reviews 3 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I believe this is a good 41/2* resort! It is a large one but everything is close and not far away. It has many positives like: -excellent staff, we did encounter one problem but the manager and staff went over and above to correct it, bravo!! -the pools are nice and clean with the white sand beach very close by... More

Was this review helpful? Yes 4
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Guest, We would like to thank you for the time you have taken to share your comments regarding your past stay at Barcelo Maya Tropical, we want you to know that the comments and suggestions we receive from our guests are taken seriously since they tell us what we are doing right, what we are doing wrong and how... More

Stillwater, Minnesota
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Three friends and I just returned from our 6 night stay at the Barcelo Maya Beach Tropical Resort and had a phenomenal time! I cannot say enough about the cleanliness, overall service and hospitality of this resort! I've been to several resorts between Cancun and Puerto Aventuras, and the Barcelo Maya Beach Tropical Resort is by far my favorite. The... More

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Guest, Thank you very much for your comments, which are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs, we really appreciate you are sharing the phenomenal time you expend at Barceló Maya Tropical. Our main goal is to... More

Reading, Pennsylvania
Top Contributor
99 reviews 99 reviews
23 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just returned from Barcelo - after we spent 1 week at the end of March. The resort is huge - basically there are 5 hotels in 1 - to simply explain : Beach and Caribe at level 1, Tropical and Colonial are level 2 and Palace is level 3. Palace is the luxury hotel and the most expensive. You... More

Was this review helpful? Yes 2
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Roxana, First of all thank you for the time you have taken to share your experience on trip advisor as you know a hotel is defined by the quality of service it provides to its guests. Since our success is measured by how our guests evaluate our services and facilities, we want you know that your comments and suggestions... More

Indianapolis, Indiana
2 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arriving at Barcelo Maya, you are immediately intransed by the beautiful lobby. Check in was a bit different. We got there @ 11pm. We were given our wrist bands that gave us access to everything except our room. The rooms are not ready until 3pm. There is a place to change into your swimwear. And lunch starts @ 10:30 at... More

Was this review helpful? Yes 2
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Guest We would like to thank you for the time you have taken to write your review on trip advisor and for your kind comments regarding our friendly staff and facilities. We are pleased to know the work made by the Chef and his team has counted with your approval, as you mention we have extensive buffets for breakfast,... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(16)
  • Specialty restaurant(7)
  • Playa del(6)
  • Water park(6)
  • Steak house(5)
  • Lobby bar(3)
  • Great time(3)
  • Pool area(3)
  • Little bit(3)

Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Barcelo Maya Tropical 3.5*
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Also Known As:
Barcelo Maya Tropical Hotel
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Maya Tropical Beach
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico

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