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All 16 Puerto Aventuras hotels

Barcelo Maya Tropical

3.5 of 5 Resort (All-Inclusive)   |   Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
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Ranked #9 of 16 Hotels in Puerto Aventuras
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Cymbo Canada
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1,783 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Monterrey, Mexico
1 review
1 of 5 stars Reviewed 2 days ago NEW

I stayed at Barceló last weekend (16-19 Oct). The location is great, near Tulum, Xplore and many Cenotes. The food was good for an all-inclusive. The bad things about the hotel are: - No waiters on the beach - SLOW service at the pool bar - Disrespectful personnel - They wake you up everyday at 9:00 (phone call) for a... More

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Monterrey, Mexico
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I went there las weekend (Oct 18) for a friends wedding. However, the staff was not very friendly, bar service was poor, we were around 100 people at the pool, with only 2 bartenders, had to wait 20 minutes for a drink... Plus, I had my purse inside my suitcase, and someone (dont know if the cleaning lady or the... More

Was this review helpful? Yes 3
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

My first time at a Barcelo chain. It was great! Our room faced the Theatre. We had a great crystal balcony railing so we could see. Plenty of room in room and on balcony. Al la cartes were fantastic! Did the Seafood, Japanese and steak house. Buffet was good. Beach and snorkeling was fantastic! Lots of action around the pool.

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Michigan Center, Michigan
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I brought my family here for spring break last year being that my son was a High School Senior and most of his classmates were also staying here. Let me tell you that this resort is very large! There are actually 5 hotels on this sprawling complex. If you are looking at the water, the hotel on the far right... More

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Keswick, Ontario, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

This resort is so beautiful! My husband and I stayed for 5 days. Plenty of activities, pools, and restaurants! The grounds are well maintained and the suites are spotless.The staff are very pleasant and were there to ensure all your needs were taken care of. The food was good. Plenty of variety at the buffets which were always clean and... More

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Philadelphia, Pennsylvania
1 review
2 of 5 stars Reviewed 3 days ago NEW

BRING YOUR OFF msqto Bug Spray! With over 3000 rooms - this massive resort provides no personalized approach or service. Beds are terrible - i think the sheets were plastic for easy washing. Buffet day in and day out (minus the dinner coupons for each adult). no drink service - it's all go to the bar. trade in cards for... More

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Venturesome22, Let us start by thanking you for sharing your experience on Trip Advisor. Feedback from our guests, both past and present, helps us improve our services and achieve our main goal, which is complete customer satisfaction, we would like to take this opportunity to send you a sincere apology for the impression you took from the hotel. Even... More

Blackstone, Massachusetts
Top Contributor
68 reviews 68 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I loved staying here - came out for a wedding and only stayed a few days to my regret. The service is probably some of the best I have ever gotten at a hotel - the food is great, even the buffet. We went to the Hibachi one night and it was awesome. I recommend ordering the Riviera Maya drink... More

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Jennifer R, We really appreciate you and your friends have chosen Barcelo Maya Tropical and we would like to thank you for sharing your experience on Trip Advisor. The main goal of Barceló Maya Tropical is to fulfill the expectations of every single guest we have the pleasure of serving, since we want you to return home totally satisfied... More

4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Fifth visit to this resort over a number of years, still amazing. Check in can be a little slow, but we were met by Peter, who is friendly, helpful and efficient. Most staff are friendly, the usual 'Hola' when you pass them. Gardens very well kept. Well stocked fridge. We met lots of interesting people, but also experienced three days/nights... More

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Alejandromac, Barcelo Maya Tropical is lucky to have you as a guest, we deeply thank your loyalty to Barcelo Hotels & Resorts, your comments are always much appreciated. Please be assured we will work on faster check in and compliment Peter Escamilla on your behalf. Once again thank you for your preference, we hope you will allow us the... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is our 2nd stay at the Barceló Riviera Maya. Staying at the Tropical this time. The staff can't do enough for you. Ask for an extra towel, they say here, take 2. As you pass everyone, they greet you with 'Hola'. The grounds are amazing....just steps from the beach, but who needs that with ginormous pools that have swim... More

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear scoopdms, We really appreciate the opportunity to host your trip at Barcelo Maya Tropical. Thank you for the time taken to write your kind comments regarding your past stay and for being our repetitive guest. We look forward to host your family again in the future. Please do not hesitate to contact us any time before you coming back... More

Senior Contributor
25 reviews 25 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here in January. This place is beautiful and super clean! All inclusive resort with plenty of restaurants to choose from.There is staff cleaning and maintaining the property all day. The beach is very big. We hung out there most of the time. If you like to sit by the pool there is plenty of space as well. Very big... More

Was this review helpful? Yes 2
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear saniisbv, We appreciate your kind comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence. Thank you very much for the score you gave us. We really look forward to welcome you back. Warmest Regards La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com More

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Hotel Summarization (Beta)

What travelers say

  • Very good(16)
  • Specialty restaurant(7)
  • Water park(6)
  • Playa del(6)
  • Steak house(5)
  • Lobby bar(3)
  • Great time(3)
  • Little bit(3)
  • Pool area(3)

Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Barcelo Maya Tropical 3.5*
Number of rooms: 479
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico

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