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All 15 Puerto Aventuras hotels

Barcelo Maya Tropical

4.0 of 5 Resort (All-Inclusive)   |   Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
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Ranked #11 of 15 Hotels in Puerto Aventuras
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Vijuente C Montreal, Canada
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1,889 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montreal, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

Visited for a week around New Years with two friends. Grounds were very well maintained, the food was decent and depending on the bar the alcohol wasn't too watered down. The front desk staff was pretty incompetent but that did not take away from the overall experience. Special shout out to Gustavo Morales (Senor Helix), Efrain Hernandez the bartender, Isabella... More 

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Lowell, Arkansas
2 reviews
3 of 5 stars Reviewed yesterday NEW

we have visited this hotel with 20+ people in our group every yr for our big summer vacation. ever yr since 2010 has been an amazing experience with no complaints. this last year was awful! the customer service and staff at desk and manager at desk and buffet was so rude. we were traveling with our baby and had to... More 

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New York
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at Barcelo Maya Palace last year and loved it. This year we decided to try Tropical - weren't sure what to expect for a 4 star vs. 5 star hotel last year. We loved it - the food was just as good as Palace. We didn't have access to the Palace restaurants, but the four restaurants available at... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 2 days ago NEW

Barcelo Maya Tropical Resort is the most beautiful resort to stay at! The grounds are lovely - with the fountains and gardens and trees! The food was always excellant. Sometimes difficult getting reservations at some of the restaurants but the buffets made up for it. Especially like the tiki hut and buffet on the beach. Our server, Maximiliano Morales (Max)... More 

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1 review
2 of 5 stars Reviewed 2 days ago NEW

This is our first time in Mexico and in an all inclusive resort. We picked this hotel because our friend is getting wed here. Overall review on here and expedia seems like a decent hotel so we didn't think much. I don't mind the hotel overall, but what disappoint me the most is the service. First thing is the wifi,... More 

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Bilu L, Feedback from our guests, both past and present, helps us improve our services and achieve our main goal, which is complete customer satisfaction. I apologize if you haven’t been contact, as many of our guests email me daily and I always write them back in good timely manner, I will gladly look into your case. I’m very... More 

1 review
3 of 5 stars Reviewed 4 days ago NEW

Although the grounds were well maintained and really beautiful we were some what disappointed with our resort. The food was very disappointing and lacked variety. Although we paid for the "premium" service we were only able to get reservations for the specialty restaurants 3 of our 6 nights. The "Premium" entitled us to every night but when we arrived we... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had a great experience, service was amazing. Everyone had a smile on their face. Buffets and extra restaurants had good food. Bed in room was a little hard. Had romantic dinner on the beach with the most amazing waiter we have ever had. Maximiliano Morales was very delighful, funny, had great conversation and many laughs with him. Highly recommended.

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear smokeybird1, Barceló Maya Tropical is lucky to have you as a guest, we deeply thank you for your visit, your finest words regarding our staff - Maximiliano is always much appreciated. Our goal is complete guest satisfaction. Once again thank you very much; we look forward to see you! Respectfully, * La Gerencia Barceló Maya Tropical gteoperaciones.tropical@barcelomaya.com More 

los angeles
Reviewer
5 reviews 5 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We just got back from a week stay at Barcelo Maya. All I have to say is I LOVED it!! I was a bit worried prior to arrival because there were several negative reviews. I felt the resort was absolutely beautiful. You truly feel like you are on a tropical location because of all the plants and fountains throughout the... More 

Was this review helpful? Yes 6
Murray, Nebraska, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful resort with so many things to do- never enough time for all of it! Beds could be a little softer but all in all a great place to go! I highly recommend bringing small bills for tipping and be prepared to pay $12 per day for wifi- Spa is also very expensive if you plan to do any of... More 

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Katie V., We appreciate your kind comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence. We look forward to hosting you again in the future. Warmest Regards to Murray, Nebraska, United States!. * La Gerencia Barceló Maya Tropical gteoperaciones.tropical@barcelomaya.com More 

Moncton, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a very good hotel for families and also non families. We have stayed there on 3 occasions. The first one was with my wife and and we decided we needed to come back with our kids. The water park is excellent for younger kids, the pools are also very good and the rooms are a relatively short walk... More 

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Goodtogreat2015, We have read your opinion and really appreciate the valuable time you have taken to share your comments regarding your stay at Barceló Maya Tropical. Let us mention, we deeply thank your loyalty to Barceló Hotels & Resorts and we would be honor to host you and your family again. Warmest Regards to Moncton, Canadá!. La Gerencia *... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(16)
  • Specialty restaurant(7)
  • Playa del(6)
  • Water park(6)
  • Steak house(5)
  • Lobby bar(3)
  • Great time(3)
  • Pool area(3)
  • Little bit(3)

Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
Reservation Options:
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#8 Family Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#10 Spa Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras

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