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All 15 Puerto Aventuras hotels

Barcelo Maya Tropical

4.0 of 5 Resort (All-Inclusive)   |   Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
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Barcelo Maya Tropical
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Ranked #11 of 15 Hotels in Puerto Aventuras
Certificate of Excellence 2014
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1,884 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed yesterday NEW

Although the grounds were well maintained and really beautiful we were some what disappointed with our resort. The food was very disappointing and lacked variety. Although we paid for the "premium" service we were only able to get reservations for the specialty restaurants 3 of our 6 nights. The "Premium" entitled us to every night but when we arrived we... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Had a great experience, service was amazing. Everyone had a smile on their face. Buffets and extra restaurants had good food. Bed in room was a little hard. Had romantic dinner on the beach with the most amazing waiter we have ever had. Maximiliano Morales was very delighful, funny, had great conversation and many laughs with him. Highly recommended.

Was this review helpful? Yes 1
los angeles
Reviewer
5 reviews 5 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We just got back from a week stay at Barcelo Maya. All I have to say is I LOVED it!! I was a bit worried prior to arrival because there were several negative reviews. I felt the resort was absolutely beautiful. You truly feel like you are on a tropical location because of all the plants and fountains throughout the... More 

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Murray, Nebraska, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful resort with so many things to do- never enough time for all of it! Beds could be a little softer but all in all a great place to go! I highly recommend bringing small bills for tipping and be prepared to pay $12 per day for wifi- Spa is also very expensive if you plan to do any of... More 

Was this review helpful? Yes 3
Moncton, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a very good hotel for families and also non families. We have stayed there on 3 occasions. The first one was with my wife and and we decided we needed to come back with our kids. The water park is excellent for younger kids, the pools are also very good and the rooms are a relatively short walk... More 

Was this review helpful? Yes 1
West Newbury, United States
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Our family of 5 stayed here Dec. 28 2014- Jan 4, 2015. We stayed in the club premium section of the tropical, 2 side by side junior suites. We were worried that they wouldn't be beside each other because they can't guarantee it so we were happy when we got there. Check in process was fine at 2:00 in the... More 

Was this review helpful? Yes 4
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Scott B, We deeply appreciate your review, since this help us to constantly improve, thank you very much for having choose Barcelo Maya Tropical for your past holidays. We are glad to know you liked the resort as we accommodate many guests each day and we strive to make their stay a satisfying one. We hope you had enjoyed... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The Mayan Tropical hotel was filthy. We had black mould on the bathroom ceiling and on the floor under the furniture which we discovered when we had to move the armoire to find an electrical outlet that worked. The balcony doors didn't slide open and the air conditioner shut down three days into our stay. As well, three days into... More 

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Lorne G, We really appreciate your visit and the time taken to write your personal impression about Barceló Maya Tropical; since our success is measured by how our guests evaluate our services and facilities, we want you know that your comments and suggestions are taken seriously. Respectfully, La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com More 

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed here 3 years ago and had a great time. One of the highlights was the service we received from Isabel Garcia in the Lobby Bar. She gave our family exceptional service, took pictures for us and brought us specialty drinks to try. In a short week, she had become our friend. Just last week we stayed at a... More 

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Mike P, First of all thank you for the time you have taken to share your experience on trip advisor as you know a hotel is defined by the quality of service it provides to its guests, since our success is measured by how our guests evaluate our services and facilities. Your kind words regarding Isabel Garcia are much... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

I stayed here for a week in Jan of 2015 with my family - overall we had a great time and would consider this resort again in the future. The positives: This is a great property with a lot to offer. It is part of a larger "Barcelo" complex of resorts in Rivera Maya. The grounds are beautiful, the pool... More 

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear traveler389389389, We would like to thank you for the time you have taken to share your comments regarding your past stay at Barcelo Maya Tropical, we want you to know that the comments and suggestions we receive from our guests are taken seriously since they tell us what we are doing right, what we are doing wrong and how... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I was planning on having a wedding here next year, so me and my fiance decided to visit the resort. We are currently here and completely disgusted at the customer service. We haven't had our fridge filled with drinks or snacks in 3 days, we called the lobby and guest relations and everyone just puts us on hold for 30... More 

Was this review helpful? Yes 3
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Mr. Bukher, First of all we would like to apologize for not having met your expectations, and for the lack of assistance at the Front Desk regarding your minibar, we hope you give us another opportunity to host you. Please be assured we will share your comments with our front desk and rest of the staff in order to... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(16)
  • Specialty restaurant(7)
  • Water park(6)
  • Playa del(6)
  • Steak house(5)
  • Great time(3)
  • Pool area(3)
  • Little bit(3)
  • Lobby bar(3)

Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#7 Family Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
#10 Spa Hotel in Puerto Aventuras

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