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Barcelo Maya Tropical

Certificate of Excellence
4.0 of 5
Hotel website
Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
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Barcelo Maya Tropical
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Ranked #8 of 16 Hotels in Puerto Aventuras
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
rmc42 Fareham, United Kingdom
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2,067 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fareham, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great hotel and wonderful location with a beautiful beach and relaxed surroundings. Food great and plenty of restaurant choices. Our favorites were the Mexican for the food and service, and the Japanese for the food and show cooking! Don't miss it. Only problem was we arrived on Easter Saturday and there were a lot of young Americans who were just... More 

Review collected in partnership with Virgin Holidays

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Oklahoma City, Oklahoma
1 review
5 of 5 stars Reviewed yesterday NEW

This was our 10th wedding anniversary trip and our 3rd time to Barcelo in the Riveria Maya. We love this resort and plan on going again soon. We also found other couples who have also been to Barcelo multiple times so that made us feel confident this resort will continue to thrive. The new mall in the resort is very... More 

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Petawawa, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

We are a family of four (two kids 4 and 6 yo) and visited Barcelo Maya Tropical from 14-21 March. Overall it was a good family vacation. We booked through Air Canada Vacations. Positive points: The beach was great, lots of coral and fishes to see. Everyday we have seen sea turtles and most days string rays. We mainly spent... More 

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Saint Paul, Minnesota
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

A massive resort just south of Playa del Carmen. Most typical attractions are available within the property. They have nice beaches, good snorkeling (sea turtles), free use of sail boats and kayaks. Jet Ski$, ATV tour$, parasail$ and dolphin$ encounter are also available for an extra fee. There are many restaurants and bar choices. The al-a-cartes are good but you... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 1 week ago NEW

What a fantastic trip ! My son and I came to Mexico for spring break and the Easter holiday. We absolutely loved our time in Mexico and found our accommodations at The Barcelo Tropical resort to be outstanding . Everyone we encountered while at the resort was pleasant and willing to offer assistance in any way they could to accommodate... More 

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Catherine L, We deeply appreciate you have taken your time to write us on Trip Advisor since this help us to constantly improve, thank you very much for having choose Barcelo Maya Tropical for your last holidays. We accommodate many guests each day and we strive to make their stay a satisfying one. We are pleased to know your... More 

Atlanta, Georgia
1 review
1 of 5 stars Reviewed 1 week ago

The only reason I gave it 1 star is because the property is clean and beautifully landscaped. The food was terrible except room service. The staff were the rudest people I have ever met in my life except room service staff! Maid service is a joke. Only came 1 1/2 times in 5 days...mini bar service was a joke as... More 

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Ottawa, Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Barcelo Maya Tropical for the second time in a row and enjoyed it, even though we had some problems with the reservation through Expedia. If a little bit of crowd and noise does not bother you but makes you feel that you are alive...it is a great place to be. Rooms comfortable, clean and nice; great surroundings;... More 

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Tomek_Wojcicki, We really appreciate your loyalty to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations!. Our main goal is to fulfill the expectations of every single guest we have the pleasure of serving, since we want them to return home totally satisfied and with the desire to visit us again. Please do... More 

gabriela730
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We just got back from Tropical. The resort is beautiful and the grounds are kept immaculate. We travel to Mexico often and usually we are used to seeing some bugs either in the room or hallways however because of the constant cleaning and not allowing food out of the restaurants it was spotless. Rooms- we stayed in the 7400 building.... More 

Was this review helpful? Yes 2
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear gabriela730, We thank you for having chosen Barcelo Maya Tropical for your recent holidays. We are glad to know you found the resort clean, room and food good as well as the rest of facilities. We would have wished to make it perfect for your family we do apologize regarding the teenagers’ behavior. We are doing our best to... More 

Fort McMurray, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family of 7 ranging from ages 2 1/2 to 60 stayed at the Barceló Tropical from Feb. 21st to the 28th. My husband and I stayed at the Barceló Beach last year and had such a wonderful experience we decided to return this year with our daughter and her family plus our 15 year old granddaughter. Needless to say... More 

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BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear EPayne1955, We really appreciate your loyalty to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We look forward to host... More 

Pound Ridge, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I have taken my children on vacation to many all-inclusives resorts throughout the caribbean and Mexico. We have stayed at Barcelo in Punta Cana and enjoyed it, therefore, we decided to try it again. I have much praise for the cleanliness and beauty of the resort as well as the service and the people however, I would never return during... More 

Was this review helpful? Yes 1
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear upbe4thesun, We appreciate very much your time and the evaluation of Barcelo Maya Tropical, we would like to apologize for the bad impression taken from this hotel during your holidays. You can be assured we are committed to providing our guests with the highest quality of services and facilities; as you wrote Drinking Age in Mexico is 18th years... More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • Water park(6)
  • Playa del(5)
  • Specialty restaurant(5)
  • Steak house(4)
  • Lobby bar(3)
  • Pool area(3)
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